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The staff ia very friendly and helpful. The motel is decent. Nothing fancy but is ok. It is in a goos location. Has fast food within walking distance. I had to have my fridge and microwave changed cuz the one in the room did not work but the staff was more then happy to help!
Updated and clean No shower curtain
I would categorize my stay at the Super 8 in Ontario California as 'tolerable'. First, my room (221) had the overwhelming smell of carpet deodorizer which permeated my nose and lungs to the point feeling naucious. This made it very difficult to eat in the room since I could literally taste the deodorizer. Second, adult men and women were yelling outside and going in and out of rooms very late and into the early hours of the morning both nights of my stay. I have experienced this only one other time at a motel where prostitutes were allowed to solicit business. Third, when I returned from business the following night my key card had expired even though I paid for two nights. I had to carry all my bags back down stairs to the office to get it 're-updated in the system. Fourth, the office staff who checked me in failed to offer to give me the pass code to access the free Wi-Fi. It was not until the following morning that I had to ask another office staff for the pass code. Finally, there was no maid sent to clean my room and make the bed, place fresh towels or anything the first day of my stay, despite being gone the entire day.
Nothing I didn't like the fact I was double charged for the filthy room and they denied it when asked.
King room. Non smoking. Late check in was granted. Howecer, upon arrival we asked for extra pillows. They only had one extra pillow at the front desk. Then come to find out there were no bath towels in the set ups. Had to personally walk down there b/c the front desk couldn't leave the front in staffed. Floors were not completely clean and there was hair left all over the bottom of the tub. And there was only one creamer set up left with, by far, the worst coffee ever. In a pinch this place works. Just don't be too picky.
Location. And that is it. The staff charged me a higher rate than the price I booked on Kayak even after I show her my e-receipt. She says they do not go by the price on Kayak. The Corporate sets the daily price and she encouraged me to send a complaint to the corporate since there is nothing she can do regarding the rate. Also, Expect to pay $2.50 for 2 ketchup pack sized shampoo at the vending machine if you did not have your own. There is no dryer either. Finally, during my stay, there was constant shouting and noise At night from other tenants. I will never stay here and possibly any other Motel 6 in the future.
Everything was great until maid service came in and stole something from my room.
Great owner Check in was 11am instead of noon.
I didn't stay at that hotel. In fact I now I have a huge cell phone bill because the company called me from a +66 country code. Also because they were in Asia my dates were wrong. Causing them to continually switch the hotel until I finally got a room at Econlogde Ontario. Which was dirty and hadn't been vacuumed in a smoking room. I was in town for a Martial arts competition. To say I was unhappy is an understatement. I will never use this site again. I travel to over 10 competitions a year and never have I had such a horrible experience with a travel site.
Really nothing... it should not be called the 5 star... it's maybe and that's a big maybe a 2 star... There was nats in our room and we informed the staff but they really didn't see a problem with it... the ice machine was broken and no plans of fixing it... they say continental breakfast but all they offer is toast, bagels n old donuts... never again...
Location Room was bad, floors were cracked. Smelled like cigarettes would not allow us to change room. Room was old. Shower had mildew. Window blinds in bathroom was broken so people could see inside. Main window curtin had a bunch of holes also.
Well appointed, comfortable, up to date, and the breakfast was nice with a wide selection to choose from.
Everything was perfect! Staff, room, pool, breakfast. It's worth the price!
Comfortable bed, flat screen TV, granite countertop in bathroom No
The room was upgraded with new decor and a flat screen television. It was a great bargain for overnight after arriving late and before leaving for Palm Springs.
Nicely appointed rooms are a cut above. The place is well maintained and the breakfast had a good selection and was well stocked. Overall, it was a very pleasant experience and excellent value for Money. A bit noisy in the morning with the trains and proximity to the airport.
closeness to the airport
we were given a room on the first floor, an easy walk to the shuttle. This was thoughtful since we did not have a car. The room was clean and pleasant and amazingly quiet since it is so near the airport.
The location was quiet from freeway traffic.
Comfortable room size. Easy access to freeway and airport.
i was amazed how clean and nice is this place and the the room was perfect, thanks none
Couldn't be more clean. Bed, restroom, and everything was clean. Close to freeway and local sites. Easy to find. When we first arrived, I had thoughts of finding a new place to stay. It looks like a better motel. Was thinking it was more of a hotel when I booked the room.
The room was very nice, with a comfortable bed, flat panel television, and roomy bathroom Be advised that this hotel is near the railroad and airport. I did not hear any air traffic, but there were occaisonal train whistles. I did not find them bothersome
I like the fact that the hotel is around a number of stores and restaurants. I disliked the room. It smelled really bad. It was dirty and the shower didn't work. I also didn't appreciate that the hotel does not allow visitors. The towels were small and stained old looking.
I was told I would get a non-smoking room and did not. The furniture was very worn down. The bed comforter had cigarette burn holes in it. There were bugs in the room such as ants and I saw a cockroach. My room key often wouldn't work.
They gave away my room before I got there
The only perks I would give this Super 8 is that it had great wifi and cable The room didn't come with a refrigerator, when my fiancé went to use the bathroom someone else had used it and didn't flush, the pillows had a food stain on it. I had to let room service know so we can get fresh linens and a clean toilet and they had an attitude about doing so
I like that it had a frig. And Breakfast
Inexpensive and close to families house. No one was rowdy or too loud. Oh and breakfast too! I couldn't sleep for fear of bed bugs. There were pics on yelp of them and it was in the same room we were staying in. I searched for them all over and checked the mattress. It appears the mattresses had been replaced and sealed, but still gave me the creeps! Poor ventilation in the restroom as well. If this is new management then spend he money to shine a positive light on the hotel, it would have mad a difference in my rating.
Nothing The owners were the rudest people I have ever met. We were staying here because of funeral services for my grandfather and aunt. The owner started yelling at us for having too many people in one room as we were all trying to get my 97 year old grandmother from the wheelchair to the bed. He didn't believe us when we tried to explain that we had booked 4 rooms and each room would have 4 people. We ended up getting a refund on 2 of the rooms, but the other 2 were used and could not be refunded. Due to the holiday weekend, we could not find any other hotel to stay. So we ended up driving an hour to go home. It was the worse night to end such an emotional day. These people have no compassion. I Understand that they are trying to enforce their rules, but show some compassion when you see an elderly woman and little kids. Worse encounter with a hote ever.
Stains of something on door and toilet. ..other than that tho, great stay.
location Front desk attedant bad attitude.
I liked the swimming pool and spa very clean as well as the rooms the decor was very nice and the staff friendly The location was not in a good area, but I still felt safe
I like how clean ir was The comunication with front desk
the sheets were clean and the tv worked. the carpet was pretty grimy and the light over the bathroom vanity didn't work.
The room and bathroom were clean and orderly. The bed was comfy. The owners were very warm and welcoming. The lock to the bathroom was broken. 2 out of 3 bedside lights' on/off knob was broken. There was no place to hang anything. Iron and hair dryer were available only at the front desk and not in the room. Breakfast was very basic; only cereal.
The absolute best thing about this MOTEL was the fact of it having Satellite TV and some premium movie channels. The pictures posted showed their more updated and modernized rooms. That was not the room i had received unfortunately. My room was very out dated. Ac/heater unit had broken knobs. No convenient outlets. Overall this place was a motel rather than a hotel.
Manager was rude staff
The family running it was very nice. It looks nice and updated outside, but it is very old and dated inside.
Comfortable bed, t.v , and cleanliness there was nothing bad
Staff was a bit nosey
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The pictures do not do this justice. My room was very clean, well furnished and large. The front rooms face the main road so get one on the inside rear.