Would you like to save as your currency permanently or for this visit only?
Very basic but very clean Nothing
We stayed for 3 nights in room 15 in the annex. The room was very nice and clean and was serviced every day. The breakfast was very good with a wide selection to chose from.
FOOD and Drink Bed was U shaped painfull on back
Friendly and attentive service, very comfortable and welcoming room, good food and drink. Only slight inconvenience was gents' toilets being out of service at the time.
V friendly staff. Nice room, good value, and nice breakfast. Couldn't fault it.
Everything a great little hotel
Stayed at the Ship & Bell on 2 consecutive week-ends. Excellent staff, comfortable room & bed, wonderful breakfast.Unfortunately we didn't manage to eat any other meals there, but the menu looked delicious. Definitely will stay again and recommended. Suitable for business & pleasure stays.
Clean room with proper bedding and bath sheets The room was smaller than we have been used to.
Loved it. Great food, great service, great staff.
Nice room, very comfy bed. Lovely power shower for waking you up after a heavy night!!
Good breakfast included
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
The location was very handy for us.
Very expensive for an "overnight" hotel
easy to find and to use the restaurant at night offer a poor menu
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
all of my stay no english breakfast
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
The whole experience - staff - accommodation - food N o
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
The high standard of service
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
Noisy bar area with leaking roof
very pleased with all areas of the hotel ,i have no complaints at all.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
No Air Con in room only a broken floor standing fan.
the view from our window the breakfast wasnt as good as i expected, no pancakes!
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
Convenient for cruise Paying for car park
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
food in the restraunt was fantastic,staf were very friendly
adam was very helpful breakfast price too high
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
ony the above, rudeness of a member of staff
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
The staff were very helpful and friendly. The noise from traffic during the night
Car parking was poor. Only just enongh spaces
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Very nice decor Much to noicy - My room was right above a very busy street
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
the shower the carpet
The staff were pleasent and helpful, The room was comfy and big. The food was delightful with an excellent choice of wines. although only a one night stay, you were made to feel special
The location. Room was very dusty and dirty (Not vacuumed properly). It was a luxury triple!!!
Really super, great value, great situation. the wet room was not correctly designed and we permanently had a wet bathroom floor. very poor selection of sky programmes only news and sport and only 4 terestrial channels not even channel 5!
Nice location, good food, health club very good.
We had a lovely room, and an excellent meal and we really enjoyed the leisure facilities. We enjoed the whole experience.
very nice and cool place,we love it!!!
facilities offered at hotel and room itself was exceptional value for money a little too quiet perhaps
quality of room was very good, the breakfast was better than most hotels i have stayed in,very handy location to get on with your journey the cost of dinner
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
Excellent decor and facilities ,partculary good bathroom. No
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Extremely proffesional and friendly staff
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
Excellent room, very comfortable. Ideal location.
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
room, staff food nothing
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
As described- lovely rooms, friendly service, well located. None
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
Staff were friendly, location was excellent, breakfast was great!
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
Breakfast should of been included for the price of the room
To be honest, not very much.
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
Worst hotel ever This hotel is the worst hotel I ever been the smell of the hotel like dirty wet carpets the room like prison room that we see on TV , no Ac working the day that I check in was hot 32degree and when you ask why the Ac wasn't working no body gives you a proper answer and with no ac the room like a sowna and they gave me a small fan who was broken and not working will never go back again it is a mess
The hotel was very clean and comfortable. The breakfast was first class. n/a
The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.
Overall the hotel was very good with excellent service. Good value. The shower was a little cramped and stairs would be difficult for older people
It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.
location,friendly staff and excellent service No lift
Ease of transport. Wonderful services and staff.
Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.
Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot
Near city; warm in room; excellent breakfast; friendly staff Bathroom was cold - valve on radiator did not work; Hot water-only warm.
breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.
The staff were very friendly. Breakfast room back back up and running.
It was in bad shape, carpets dirty and in need of decorating
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
Free Parking Cost of Food & Drink
Position was very good and we checked in early with no problems
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
The comfort and atmosphere
Cleanliness and friendliness of staff
staff and decor size of Executive Rooms
Friendly staff and enjoyed the use of the pool, although it wasn't clear when the children's inflatables were allowed to be used booked a family room on website but arrived to be told we were in a double. we paid extra for the family room and we needed a 'discussion' at reception to sort out which was inconvenient. expensive food and drink in both hotel and on site restauraunt across the road
Quiet room, well maintained, with some of the best service-oriented attitude I've seen in the UK. The spa had no appointments for any treatments during my stay. I had chosen the hotel specifically because of the spa, too. :-( (This ALWAYS seems to be the case, in any spa and many other businesses anywhere in this country, there is no such thing as a 'walk-in' or spontaneous appointment, but I digress. It is nothing specific regarding this hotel anyway.)
Willingness of staff to help in any way
Helpful and friendly staff, rooms excellent and restaurant food amazing, would recommend and will be staying again.
Great hotel good location with excellent spa facilities, the pub adjoining the hotel offered good food at reasonable prices in a relaxed atmosphere Didn't eat in the hotel as thought prices for a family of four were a little expensive therefore would suggest an inclusive rate for breakfast for this type of stay.
Felt the room was a little cramped considering the rate paid.
Lovely setting, well maintained, great breakfast and a spacious room - you can tell why it's got four AA stars but it's good value for money too.
An absolute pleasure. Staff were really help and even managed to provide an extra bed. Would definitely stay again.
I had a small room and could not sit at the desk/dressing table to work on my computer.
Staff very helpful and frendley nice people It rained at some point on all three days but nthen this England
Breakfast was very good, staff were friendly and the room was nice and clean the room was a bit tight having to squeeze between the end of the bed and the wall to get to one side.
warm friendly staff, good clean room and excellent food
Loveley atmosphere. Great breakfast. no
english breakfast was excellent fan in shower was noisy, could hear next door's too
A good welcome ,a clean room,a good breakfast and good value The bathroom smelt damp but was ok if window was left open.
Location to ferry port and the fantastic Breakfast good modern and very clean quiet room.
Very helpful staff.
We've stayed at the Red Lion on numerous ocassions and it's in a good location, good staff, good restaurant/bar, good rooms and excellent value for money.
Comfort and easy access to shops and amenities, with good onsite parking. Convenience of inclusive breakfast. In a room for 2 persons , there was only 1 pkt or hot choc for a bedtime drink and we had to go downstairs and ask for another.
well appointed , warm , clean comfortable and has character ,breakfast was excellent. Slightly difficult to access bedrooms
Easy parking and convenient for town center , bar and snacks downstairs, smoking area if you need one. Creaky floors , noisy extractor fans in bathroom , place badly needs a refit
The room was immaculate; clean, comfortable bed, brilliant decor food was indifferent
Friendly and efficient staff none
polite, friendly staff, nothing was too much trouble
We stayed in Room 7 and we had problems drawing the curtains,It seems the curtain track was the problem.All other areas were great.
Good breakfast, and good breakfast service
Good breakfast, staff friendly. Afternoon staff not especially familiar with points of interest-but wifi available. Fair value for cost. Nice sitting room first floor with pleasant patio. Walking distance to many restaurants. Would book again-if traveling alone Thin walls-easily heard tv from other room-loud for heard of hearing guests til 10:30.
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Staff very helpful and polite when asked for help. Limited choice of meals.
Staff were very friendly Towels were too small and mattresses too thin
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
Value for money welcoming stay close to amenities None
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
Beautiful surroundings. Excellent Breakfast Unable to have dinner at hotel as fully booked. However, a good selection of eating places in Wickham 1.5 miles away.
Faclities Lack of parking when busy
Wonderful hotel and beautiful clean well furnished room with tea/cofee making facilities. Quite a large hotel but well run with friendly staff. Very good value when booked on booking.com. Directions to reception from car park were insufficient and the existing signs were improperly lit. In places walking from car park to pathways meant one having to walk over a mulch of leaves and muck.Food trays left outside neighbouring rooms in hallway on sunday evening at 6 pm were not collected until 9 am Monday morning. Pint glasses left on outside walkways overnight. Strange choice of tv channels. All night horse racing from America and the awful news channel Euro news but no BBC news or Sky news channels. No freeview channels like ITV2 or BBC 3. Good selection of sports channels though.
Room was modern, comfortable ans functional. Wi Fi connection in room is bonus Be aware this is more a motel, can be a wet and cold walk to main building
\\i thought the hotel was excellent value for money this time and the food was well up to a standard of excellence ..staff extremely helpful and courteous . the car park was disorganised and if fact my car was damaged in the car park by a red car scaping the side ..It will probably cost in the region of 200 to 300 to repair .so was it a good trip value for money ..no if you include that problem ..perhaps it may not have happened if there had been a proper marked area for cars etc .
the setting appalling service
Difficult to find parking when we came in due to function at the hotel.
Spacious grounds, Lovely main building.
The hotel is a very beautiful village with both entertaiment and quiet nature forest. The rooms are very comfortable. But it is dificult to find this wonderful place if you don't have a vehicle.
peace / Quiet Breakfast was good