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The beds were comfy The lack of soap in bathroom, no heat in pool, no towels at pool. Pretty wrecked
Had bed bugs in our first room!!! Moved to another room, only slept in there for 4 hours, got bit all up, Checked out!!!! Calling corporate today.... Ramada should not have their name attached to this hotel Bed bugs!!! Dirty.... moldy... smell.
Swimming pool was large; Bed was comfortable; TV was good quality. This place wasn't terrible considering the $62 price, but I would never stay here again. I feel like if the people from Ramada corporate had the experience I had they would pull the franchise immediately. Power outlet dangling from wall in room; moldy tub; ice machine had carpet in hallway soaked; hot tub was not working; no towels in pool area; hallway smelled like armpit; continental breakfast was pretty nasty (fruit was shriveled); exterior door did not lock.
Overall a good experience
This hotel was a nightmare. It looks like that should be charging by the hour. Our room had black hair all in the bathroom and the phone didn't even work in our room. The whole hotel smelled awful. I wouldn't let my dogs stay at this hotel.
The only positive I can say about our stay at this hotel is we received one of the recently remodeled rooms and it wasn't nearly as gross as the rest of the hotel. The room itself was clean and the bathroom was recently remodeled. However, the rest of the hotel is a different story. The halls smell of a mix between mold and garbage, the carpet is dirty and upon exploring the entire hotel there are halls with exposed pipes,minimal lighting, and broken doors. While walking around we passed a conference room with the door propped open, when we looked inside it was clear a party had taken place and the entire room was strewn with half empty liquor bottles and garbage. The hallway to the pool is covered in what seems to be saw dust (even though I saw no construction going on the entire time we were there) and has a busted window as well as the pool area having a busted sliding glass door. The secured back door #3 was broken and propped open slightly allowing anyone to mosey into the hotel. One hallway off the lobby has a huge cut out in the ceiling exposing rusty water pipes, and according to the OSHA paperwork hanging on the wall below it, asbestos debris that fall out of this hole. This hotel also does not appear to be in a great area in town either with apartment buildings directly behind the parking lot. Overall we lucked out considerably with the 'executive' room, however everything just felt kind of gross and super neglected. I would highly recommend looking at literally any other hotel in the area.
Nothing walked out asked for a full refund and went somewhere else to stay. This is not 3 stars This place is nasty, dirty , smelled horrendous
Nothing, they refused my reservation even after I showed confirmation of reservatio and proof that the room had been paid for Nothing. Terrible service and all but one employee was extremely rude. I want someone in charge to give me a call. My number is 920-255-1053. If you don't call me I will be calling you.
Couldn't beat the price and very close to attractions. The breakfast was horrible.
Nothing Wouldn't give extra towels or extra blanket. Went to get snacks and had to have exact change only. Pictures look nice, but it wasn't.
3 beds in a very large room, and the location to six flags Old and very run down. They have updated the lobby, but that is it. It appears to me that they have allowed the property to deteriorate beyond repair and that the property will probably have to be torn down. They gave us vouchers for breakfast, so I thought we had something to look forward to, but it was awful.
Close to everything, specially the mall and all the nice restaurants.
Loved everything about this hotel from the staff to the cleanliness of the hotel. Great rooms and excellent location.
Staff responded immediately to my complaint about the naked toddler. Most staff was very friendly. The pool area was very loud at night, there was a naked toddler walking around the pool crying.
The best thing about this hotel it its location, its surroundings have great places to eat and it right behind a superstore for purchasing supplies while you stay. The guest Landry is small, only has a single washer and dryer. The way the staff handled my billing and checkout caused me to have problems with this hotel and will probably percent me from returning.
Honestly there was nothing good about this place. I went here with my family and 2 were little children. We had gotten charged with 250$ fee for smoking when everyone was non smokers. They wouldn't listen to us. They were very rude and ignorant. Would not recommend this stay! The employees be little you and make you feel Not welcomed what so ever. We were all non smokers and I felt like we were treated like criminals.
The service was extraordinary. By far some of the best I have experianced.
Clean, comfortable, safe.
the staff was excellent went for navy graduation,staff did great job! all was great
We were looking for a decent place to stay for 4 or 5 days as close to Great Lakes Naval Base as possible as our son was graduating from bootcamp. After reading reviews on many hotels in the area we chose the Residence Inn in Waukegan because of all the great reviews, because they have rooms w/ kitchens & they are only about 10 minutes away from the Naval Base. Another plus was instead of booking 2 rooms for my husband, myself and our 2 just over 18 yr. old daughters we were able to book a 2 bdrm suite which saved us some$. We traveled from Chico, CA to arrive at the hotel around 6:30 pm, cold and exhausted. I went in to check in & was greeted by 2 friendly employees. The process took only a few minutes. They did put a hold on $* on my cc for incidentals which we got back all of a few days after we left. As I was handed our key cards the smiling young woman gestured towards an adjoining room saying that a complimentary meal of meatloaf & mashed potatoes,etc was available & we should feel free to go on in. We did. After traveling all night & day it was nice to have a hot meal waiting- no extra cost. They also have a complimentary breakfast every morning with stuff like Belgian waffles w/ strawberries & whip cream, biscuits & gravy, eggs, fruit,etc also no extra cost. Our room was great, like an apartment , each bedroom had it's own full bathroom, the beds were wonderful. Internet access- wi-fi or ethernet. Flat screen tv in ea room & in living room. Kitchen equipped w/ utensils. Clean, well maintained, lg bath towels, great! Would definitely stay again & recommend highly!
We went to Chicago to see my son graduate from navy basic training. This is the best hotel have ever stayed in.
I came here to see my husbands Navy graduation and I will say this is one of the best places to stay. Not only was the room wonderful but the staff were excellent. The staff here were very friendly with all my questions I had the area. Especially since it was my first time in that area. They had everything you need from maps to sites for Navy graduation to leisure activities. They also had a little mini-grocery if you needed that little something for your room. And a big advantage you felt safe. I felt at ease with my stay there. I would definitely recommend this hotel to everyone needing a wonderful pleasant stay!!! And I do plan on coming back again!!
We were in the Chicago area for our son's graduation ceremony from Navy basic training. (The hotel's location is excellent for this.) We booked two rooms, one for our family (me, my wife, and our younger son) and one for my wife's sister. Her room was directly across from ours. We arrived on Thursday in time for the very good buffet (free!) including beer and wine. The free breakfast buffet served every day was also very good, including pecans for the DIY waffle iron (every one turned out perfect!) Scrambled eggs, sausage, SOS (I was in the service also some years ago), oatmeal (I am not an oatmeal fan, but it was good enough that I had it twice), cereal, juice - it was all very good, as was the plentiful coffee. The room was spacious, the bed comfortable, and everything was very clean. We did not use the kitchen except the last night when we kept our doggy-bag pizza in the fridge and then heated it up in the microwave for lunch on Sunday before heading for the airport. This hotel really helped us keep our food expenses down! If we had stayed any longer I would have stocked the fridge with drinks and snacks, as the prices in the Snack Bar next to the front desk are pretty high. The one problem we had with the room (a clogged toilet) was handled within five minutes of our calling the front desk. A very nice guy showed up with a plunger and solved the problem quickly. Five minutes after he left, the front desk called to make sure the problem was handled to our satisfaction. Excellent customer service! The only other issue is some minor problems with traffic noise, but we all slept fine. Highly recommended!
We booked this hotel because of our son's graduation from Boot Camp in Great Lakes. We arrived in the afternoon the day before, check- in was fast and easy. Our room was perfect. There were four in our party, and the girls took the sleeper sofa. The room was clean and the bed was very comfortable. We required additional towels every day and they were delivered with a smile to our door. One daughter needed her room key replaced because it was scratched and didn't work and that wasn't a problem either. We ate the continental breakfast and it has to be one of the best I have ever had. The food was hot, the choices were plentiful and the breakfast bar was continually being filled so that no one went without something they wanted. Check out was fast and easy also. I would definitely stay in this hotel again and I would recommend it to my friends if they were in the area.
This is a great hotel, especially if you are attending a Navy graduation. Very nice room with small kitchen and polite staff. Good breakfast. There's a happy hour that looked good, but we didn't attend. WalMart and restaurants close by. Pool and sport court available in season.
Comfy room for 4 adults with kitchenette. Well stocked self-serve breakfast with many different options. Eggs, Self made Belgian waffles, potatoes, bacon, sausage, cereals, fruit, muffins, juices, coffee with your favorite creamers. Simply Splendid. Residence Inn will be my only choice on future trips! 6 miles to Navy base for graduations. Easy trip to main gate.
While the staff was not that great, the rooms were very clean and comfortable. The price that I payed for it was more than worth it and made up for the unhelpful staff. I did not have breakfast there, but it looked decent and the internet access was pretty fast. Defiantly a good stay.
This hotel was perfect for our needs. My husband and I traveled to see our son graduate from Navy boot camp, and we picked this hotel for its location and amenities. Upon a late arrival, we we were greeted quickly at the front desk, and we were asked our floor preference, which I appreciated. We were given a special information package just for Navy families with local restaurant info, distances, graduation tips, shuttle info etc. Our room was spacious, clean, smelled fresh, and had all the expected amenities. We were able to control the room temperature to our liking. Daily housekeeping was discreet and timed for our absences. Plenty of hot water for showers. We used the internet connection and had no problems getting that going. The breakfast buffet was excellent. There was a selection of complimentary newspapers available daily. The staff was all friendly and helpful. I wish it was in season for the (outdoor) pool, but we traveled in March. The outdoor facilities looked nice, though: Pool, basketball hoop, barbecue area. Plenty of safe, well lit parking, and key card access at all remote entrances. We were very pleased with this hotel and would use it again if we were in the area.
We stayed here to visit my son who is in the Navy. Your hotel met our needs. I wanted to cook my son a home cooked meal. Your hotel (kitchenette) supplied everything I needed to cook. Your staff were awesome! Will definitely come back and highly recommend to others. Thanks for the excellent services! We really appreciate your customer services
I think the resort is a little "pricey", which doesn't accommodate an occasional last minute family getaway.
The indoor water park was pretty. The 4th floor elevator did not work. Had to walk down to 3rd floor to call for the unit. Room service left trash cans full, used wash cloth on the floor. Service personnel were ill informed.
Awesome arcade, the waterpark was pretty good and our room was beautiful. Kids had an great time. Our bathroom did not have a lock or a fan. Also the there was no microwave in our room either.
They nickle-and-dimed us on everything, including late checkout.
Hours of relaxation for me while kids played like crazy in the water and never got bored!
I thought this place was awesome! The watermark was a little small but it's an indoor water park and I understand that. Staff was friendly. Room was very clean and comfortable. Great experience and will definitely go again!
Staff was quick about processing and very courteous The hall way smelled of smoke
It was clean. As soon as you walk in, you can smell that someone is somewhere cleaning. The front desk person helped out fine, but she looked like she only had a couple of hours of sleep. It didn't affect her service, but at first glance I was hesitant to talk to her.
the only good is Duncan doughnuts is a 2 minute walk for the gallons of cofree you will need the next morning. The noise making you think that the floor above you going to fall through because it's so paper thin don't sleep downstairs, the roaches all over the place make your skin crawl and the rock you lay down on makes sleep impossible.
A huge Surprise on the remodeling of the room and Happy it's wooden flooring. No Smell or Dust in Vents! Clean! Downfall of the Stay was No WiFi Connection at all, Struggled throughout the Stay so my Kids were Bored as well! No Continental breakfast that would be nice!the Front Desk was Not Friendly.
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NOTHING This motel did not meet any of my expectations. They advertised that it was continental breakfast. The only thing they served was coffee.
Staff was friendly and helpful.
The flat screen tv No
price is ok no food vendor around the area
I cancelled the reviews were bad from families that stayed there the week before
good location too noisy
The hotel was close to the Naval Base,the only reason my family chose this. Main lobby door is open to anyone,no security, thugs can easily have an access to the hotel. Bathroom door is loose and ready to fall off, I woke up on my first night with red itchy spots on my arm probably from bedbug or mosquito bite.Towels stained.
Owner really really needs to invest some money in this property. Breakfast was very poor.
The location was good while visiting the Naval base. The breakfasts were Eggo type waffles. The water for the shower was cold. I couldn't get it warm. The tub had no stopper and the drain was semi-clogged. The wallpaper was pealing off of the wall. We had to wait forever to turn in our keys when leaving because there is rarely anyone at the front desk.
It was a place to sleep and take a shower The cleanliness, beds and them taking the breakfast away so early. Not that there was much to choose from
The closeness to the outlet malls is the reason we booked here. Been to LaQuinta before and liked them. The hallway odor very uncomfortable. I would probably not go back to this motel because ofmthis issue.
Place is clean. The recipionist was very nice. Morning breakfast was great. Looks like they have some remodeling going on in the hallway that made the place look less classy. Middle of the night around 3 am some guests in the rooms next to mine were very very loud and I don't think anyone said anything to them.
We liked the location to six flags great America, and the free continental breakfast. Our room looked like it needed an overhaul. There were places where the paint was chipped and it was painted over. The metal on the sprinkler system was rusting and even leaving some rusty streaks on the wall. Our friends had a non smoking room and said it was horribly smelling like smoke.
The people there were great. The beds where small.
The location was perfect, the rooms were immaculate, and the pool/hot tub area was an added bonus. No problems whatsoever.
Good free breakfast, free WiFi, close to Great America, late morning check-out, indoor pool Our room kind of smelled like someone had been smoking in it
GOOD LOCATION AS LONG AS YOU DON'T MIND IT NOT BEING CLEAN... POOL/JACUZZI WAS DISGUSTING THERE WAS SCUM AND MOLD GROWING ON THE WALLS OF THE POOL, IN FILTERS, AROUND WINDOWS. THE TOP OF THE POOL LOOKED LIKE THE WATER WAS SOLID THAT HASN'T BEEN CLEANED IN MONTHS. MY HUSBAND BROUGHT IT TO THE ATTENTION OF THE FRONT OFFICE BUT THEY SAID THERE WAS NOTHING THEY COULD DO!!!! HALLS/ELEVATOR REEKED OF SMOKE...
Clean rooms friendly staff
Everything was great. I stayed with my dad for two nights there. It was very comfortable and clean. The price was very good. The staff was kind as well. They have truck parking which is a big plus. There's a train station near by so you can head downtown for $15. I would stay here again, no doubt. It was amazing. I have zero complaints. We were even given a room so we could watch our truck. The breakfast wasn't set out. We had to ask for them to set it out. All it is is toast, cereal, and coffee. Its just a continental breakfast. There's a McDonald's very close. You can go walking. There's also a Mexican restaurant which is very tasty.
Staff is always very friendly and accommodating
For the price we paid for five college age kids, it was worth it. The room was also large enough for us to fit a regular air mattress. You do get what you pay for here, but it was a great place to crash for the night after a day at Six Flags. The only complaint that my group had was that there was some mold in the bathtub. That was the only complaint I heard.
The entrance to the hotel was thru the parking lot of another business and somewhat confusing. The hotel itself was very hot and humid when we arrived, but our room cooled down quickly when we turned on the air.
Location very close to six flags, had a kitchenette. Not as pictured, very old tube TV, room was not the cleanest.
Location They nevercleaned the room!
The experience that I had at The Crosslands Economy Studios was an overall enjoyable one.The amenities were terrific,wifi,stove,refrigerator and many others
This guest did not leave comments about this hotel.
It was convenient in location to the park and restaurants.
Close to where i needed to be. Room was very dirty and noisy people in the rooms around mine.
price hotel is sold to amusement park employees and they are by busloads, rowdy, smoking outside everywhere on every level, talking loudly,WORSE than spring break
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Easy access to us 41 Room was very rundown
Location to six flags Bathroom had issues. Over flowing toilet and lack of standard items like hand soa
The staff was nice. I was missing towels, blankets and shower curtain.
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Location Staff was horrible and lights in hall needing to be replaced, smelled horrible, felt unsafe there.
The room was okay, comfortable, once everything was sorted out. Started out bad on check-in. We reserved a King, smoking room, and were told upon arrival that the only King smoking available had no heat. I told them a non-smoking room was fine. The desk staff then got on the phone with someone and after speaking with them for about 5 minutes in another language, offered me a Queen room for the same price. I told them no, they got back on the phone, and then offered me a King room, non-smoking, at the same price. If they already had a King room, why didn't they offer it first, since that was what I had reserved? Is it because we had gone online and paid a cheaper price through Kayak? We got into our room, and the heat was off, so the room was freezing. we found out about 30-40 minutes later why the heat was off - it wasn't working in this room either. We had to go back down to the desk, at 3 in the morning, and get another room that had heat. Probably won't be back if this is the level of service and maintenance hast this hotel utilizes.
Over all was a good stay it was only over night stay clean place good staff close to the mall as well as other business and restaurants Didn't like the fact majority of parking is for diamond members also the beds where extremely uncomfortable as well as pillows also the vent in the restroom went non stop and was loud either than that over all good stay
The title says it all. We are a family of Type-A neat freaks, and my mother sent my sister and I with her black light equipment to check the cleanliness of the room. There were some small spots here and there near the bathroom (weird spots that may get overlooked for cleaning like the ceiling and a light switch), but not anywhere in the sleeping section of the room. Sheets, pillows, and comforters were spotless. The cleanliness and general upkeep of the rooms made for a very comfy stay- we could hardly get out of bed to do more exploring the next day. I only stayed in this hotel for one night, so I may not have experienced as much as I could. The lady at the front desk could have been a little more friendly and personable, but the rest of the staff was very nice.
clean and friendly service
Very reasonable price. Friendly staff, comfy beds, great breakfast! Nothing.
The fact that the hotel was close to Great America
Breakfast was free & the rooms were clean They pool was outside.
Bed was very comfortable and clean. Great to have a fridge and microwave. TV was a great size. I don't like when the cleaning service knocks on my door 2 hours before checkout.
The staff was very friendly and helpful. The room was clean and comfortable after a long day of traveling with an infant. I really liked that if you forgot or couldn't pack an amenity like a razor, you could go down to the front desk and ask for a complimentary one. The location is great too, not far from all the attractions in the area. I also appreciated that check out was at noon. That we couldn't stay longer, haha.
I will put it this way, it was a lot better than my stay at the Hard Rock hotel in Chicago! I will definatly be staying there again in the future.
Clean and convenient Little pricey
The only hotel I've stayed that doesn't have a safe in the room or a refrigerator and I've stayed at many over the years.
The location was great. The staff was excellent. Our room was clean. The staff was very friendly taking you to and picking you up from Six Flags. The walls were too thin....could hear all of the bathrooms nearby. The breakfast was included in our price but it would have been too expensive otherwise. The rates were too high overall.....I guess you are paying for the location.
The staff at the front desk was very kind. There was a younger girl who didn't seem like she knew very much of what she was doing but there was another girl, Rose I think, who was very knowledgable and accommodating. When I got to the hotel, there was kids running and screaming in the lobby. It was very loud and parents were just letting their kids run around as they please. Two almost hit me, but being so close to Six Flags, it is understandable that this is more of a family location. I checked in and they sent me to my room, when I got there, neither of my key cards worked. I put my bags down and tried again, figuring I may have tried too quickly. As I was trying again, I heard someone cough in the room. Went back downstairs to the lobby and the front desk called the room, only to find they had a mix up and someone was in the room...thank god my key card did not work and I didn't walk in on someone! They gave me a new room and once again my key card didn't work (their system for assigning cards was not working well). Had to have maintenance follow me up to my room so he could check the problem. We finally got in my room with his key, only to find out it was a double bed room when I requested a king bed, so once again...had to go back down to the lobby. Upon my return, Rose was very apologetic and said she was very embarrassed. She upgraded my room, gave me two drink cards for the hotel restaurant as well as a dinner card. She definitely made the situation much better and she handled it professionally. It was quite a long and irritating situation but Rose handled it well and made the necessary steps to make it better.
Great staff! Bartender was amazing. Front desk was friendly. I'll be back. Tacos were average. Breakfast was terrible. Pancakes were under cooked. Eggs were soggy.
Great breakfast. Staff kind and engaging. Comfortable bed. Many loud young people, late into the nights. Not okay for business travelers with appointments the next day.
Very clean hotel room. Staff was very friendly. Complimentary breakfast was great. It's conveniently located near Gurnee Mills Mall. There are many stores to shop and eat at along Grand Avenue. Six Flags is a short walk from hotel less then 1/2 mile (no need to drive to the amusement park so you can save on the high parking fee). I wish the swimming pool was bigger. Hot tub was non-functional.
I was only there one night Where to start? The couch had two gigantic, greasy butt stains on each cushion. Everything felt damp Charged twice for room and still trying to resolve it Deadbolt didn't lock
The Front Desk worker was very nice and helpful. The AC in the room was not able to get the temperature below what felt like 79, and the bed was not very comfortable.
Close to Great America The elevator has an EXPIRED safety inspection certification! The sofa in my room (211) had what appeared to be blood stains on it. The room across the hall kept me up all night (small children being load.. At 3am!) and the vending machines didn't work (ate my money).
Close to where we had to be during day Breakfast area way too crowded! One door entry like a fire hazard
Location Very dirty. The shower curtain was moldy and the bedding didn't seem clean.
Location.Less than 10 minutes away from Six Flags. Staff, amennities, and pretty much everything except for the location.
It was clean, the rooms were nicely furnished, and everything worked like it was supposed to. Not only that, the employees stayed up late when my friend and I lost our way and came in past the general check in time. N/A
The bathroom was dirty,had to ask for towels everyday and stuff was left in the refrigerator .
Nothing. We arrived 2 hours after check-in (which was 4 hours after check-out), and not a single room was ready in the entire hotel. The housekeepers were extremely rude. The room itself was disgusting. Mold in the fridge, peanuts on the floor.
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I did not like anything The hotel was not clean, the customer service was horrible and the entire building smelled like smoke.
It was close to the Naval Base. We were in the area for a graduation ceremony. The rooms did have free internet. rooms were not cleaned when we checked in. Mold and mildew in bathrooms. Found fresh fecal matter in one bathroom. Towels provided were still damp from previous guests.
It was in a good location, from the Naval station. And there was a great family owned 24 hr restaurant across the street. Yheie web site offers a shuttle to and fr the naval base, when we asked 2 of the front desk people, they stated the didn't no. They couldn't give us direction from the airport to the hotel. Bathroom floor, walls,and the bed sheets were dirty.