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Food is too expensive
Large gaming area I reserved a room for my birthday the bouncer at the club was racist I am Caucasian and two of my friends who happen to be Hispanic were denied access to the club for shoes once inside I photographed 12 white people wearing sneakers. Totally unfair and will be filling a complaint with the better business burough
Nice comfortable rooms. Very friendly helpful staff. Wish there were more shops and more choices for food late at night.
EVERYTHING AS GOOD I WISH THERE WERE MORE STORES
Loved the charm and character of this old hotel. The room was lovely and spacious. The bathroom was very small but clean and updated. We dined in the dining room for dinner and breakfast which was wonderful. Used the small gym for a quick work out which was more than adequate. I would definitely return to this hotel if I needed to be in the area.
This is a comfortable hotel in the middle of the Moravian district of Bethlehem. Nice shops, walking distance to many attractions. Don't overlook the ice cream in the gift shop! We'll be back.
Walking distance to good restaurants and historical buildings. Bed was very comfortable. Staff was friendly. Room was very small for the price. I spent less for a NYC hotel at the same quality
Everything. Classy, clean and a great value. Top shelf place, in the middle of a quant little town.
Great locationn....not very comfortable nor clean Great locationn....not very comfortable nor clean
Lovely woman at check-in I had a very refreshing shower......Where was the warm water?
Rooms were clean and comfortable. Bathrooms were clean and nice. The hotel bar did not open on Sunday.
The staff tried very hard to be accommodating with what they had to work with. Dirty carpet, throughout, phone didn't work, fan in bathroom didn't work covered in filth and mold, no alarm clock, no coffee pot. The excuse I got was that they are remodeling. My rate was reduced and the manager at the time said I should be happy with that. Well, I'm not happy, I was there because of a family emergency otherwise I would have left immediately!!!
My daughter got injured on some glass terrible
Staff was 5 stars wh When they're constructions completed they'll have much better reviews overall
VERY nice exercise room! Pool area was lovely, but the water was too cold. Would be perfect if water was heated. The front desk girl on 7 June was VERY professional and nice. I had a very nice room. It was clean and the bed was comfy. Nice location. The fact that there was very little hot water for bathing. The temperature of the hot water was only enough to make the water luke-warm. Do you have any idea how annoying that is to have driven HOURS and look forward to soaking in a hot bath with some relaxing music, only to find water that is too cold to sit in for more than 5 minutes? I complained and nothing was done. I was there for more than one night. Also your slippery tub is a lawsuit waiting to happen. I did not fall, but I almost did! Did not like that your TV cable provider does not have an onscreen TV guide so I not only know what the channels are, but what is playing!!! I did not know that there was an in-house restaurant where I could have ordered food because I just didn't notice the menu that was placed on the desk. I didn't sit at the desk, so I didn't realize what that was. Breakfast was too limited and laden with carbs and not enough protein. There was a noisy nightclub there. That didn't bother me, but not seeing any security around did.
Staff were friendly and professional in this older hotel in need of updating. Poor lighting, small room,coffee lukewarm and continental breakfast limited
The staffs were friendly. The bathroom was clean. No towels in the pool- had to walk to room soaking wet, where there were ONLY two towels! We found used water bottles under the bed, and my bed spread was ripped. The room's layout was very odd. We were two friends and a baby staying, and the beds were completely separated by the bathroom...just odd. They were out of coffee when we came to breakfast, and almost charged us because they forgot to give us our breakfast coupons. We heard loud arguing outside our window all night from 12-2. My baby couldn't sleep. UNACCEPTABLE!
They have a shuttle service from the airport. All staff was friendly and very helpful. We got in late and the front desk made excellent recommendations for dinner. Hotel was very clean and the breakfast buffet had something for everyone. Nice choices. Would stay there again.
There was a used towel on the sink and the room did not look like it had been thoroughly cleaned. There weren't even decent pillows.
Close location to the airport and very convenient. Check in staff pleasant. Had to keep a window open because the odor was bad. The room smelled like animals and urine. The staff at the desk when checking in said that this was one of their good rooms.
The room was great.
Hotel staff very unfriendly
The free breakfast was a very good for the value of the hotel. The room seemed fine at first glance. Once we got ready for bed we realized that one of the beds was filled with sand. Even the pillowcases were covered in it. No one we were travelling with has been near sand all summer. The bedsheets were clearly NOT changed between customers. When I opened the curtains in the morning I found a disgusting smear of something. It was at a perfect height where a child could reach when they are on top of the a/c unit. Since we realized the sand issue after dinner when we were getting ready for bed, there were no housekeepers and it took at least 20 minutes for someone to come correct what was an egregious and disgusting issue caused by hotel staff negligence. I cannot recommend a hotel that could overlook something as basic as changing bedsheets, let alone windexing the windows. The cherry on top was the mysterious $131 charge posted to my account several days after my stay. As if my letting the unchanged bedsheets go without a fuss wasn't a favor, they decide to add mysterious charges to my account. Called the hotel twice and have only been able to reach the manager's voicemail. My only hope is that he's supervising housekeeping.
Every single employee with whom I interacted Not enough money spent on cleanliness.
Inside and outside access to our room All facilities of hotel, including our room were run-down. In our room the light was missing a lamp shade. We only received room service the last evening we were there. There were not enough towels. The room next to us was very loud the first night/morning. The included breakfast was mediocre.
Great hotel. Good value. Excellent location with free parking. All good
Great services. Clean large room. Decent breakfast. The parking deck came in handy when the 2016 blizzard blew through. Neat town with shops and restaurants within walking distance. No bathtub.
The staff were very accommodating. The hotel is located near a lot of fun places and restaurants. We walked everywhere and was provided a shuttle to and from Sands.
We chose this hotel because of its location for Musikfest. Everything was good, the rooms were nice, the staff was accommodating and the location was perfect. nothing
Great hotel, great location and great staff. We stayed for musikfest and it was perfect. There are no vending machines so if you want to buy a snack or a drink you need to use their food/bar area which they greatly overcharge. $2.50 for a soda???
Excellent amenities for traveling family.
Everything. I never feel out these surveys but you guys need to know that you got that place right. Didn't stay long enough
The setting of the resort and the location of apartments throughout the woodlands makes it ideal for a peaceful and relaxing break. The apartments do need a little upgrading - acceptable as they are - but could easily generate a wow factor with some attention to detail.
My Husband, mother, infant daughter and I stayed in a 2-bedroom villa over the MLK weekend. We were thrilled to get so much space at such a reasonable price. It was the same price as some of the other area resorts with twice the space for my family. The location was wonderful. In close proximity to many ski areas, restaurants, outlets, etc. Our personal villa was very clean and spacious. It has a working electric fireplace and a backporch, which was nice. All kitchen utensils were included which allowed us to make meals and snacks when we wanted to. Also, there was a washer/ dryer in our unit! We had a great time at the pool and in the lodge area. There are lots of activities there for kids and adults alike. When we and after we checked in, we were then directed to the sales staff who tried to set us up with a timeshare presentation the next day. Despite their best efforts we continuously declined. It was awkward, but we stayed firm and got out of it. Like everyone else, I felt that the decor and bedding were a little outdated. It would have been nice at the very least to see updated comforters in the rooms. It definitely would not prevent me from coming back, it would just be a nice feature. Finally, there was a Jacuzzi in our unit which we wanted to use, but it had not been turned on or serviced for a while and when we turned it on, a bunch of brown and black speckles came out. It was disappointing but not the end of the world. Overall would highly recommend!
Splendid! Game arcade should have been all free, like it was presented in the brochyre
The hotel is clean and welcoming, greeted once walking in. The room was warm and smelled nice too. Overall, we will stay here again. The side conversations between employees. While waiting at the front desk for our room information, the Customer Service girl was talking to others in the backroom. Pretty rude and worse yet it was a loud conversation about sex. I know they were joking around but those talks should be kept low or at least away from earshot of guests.
The room was spacious, the beds were quite comfortable and we loved the fireplace. My daughters loved the extra television and we took advantage of the kitchenette also! We will definitely stay here again. The staff was friendly and helpful. AND there were COOKIES!
I have stayed at many Hampton Inn's throughout the country and this stay was just as good as the others. I will always favor this chain above hotels with the same star rating, even if it's 10% more. The chlorine smell from the pool permeated the corridors surrounding it up to 50 feet away. The heater fan would not turn off at all, even when the temperature was reached. It was very noisy and disturbed my sleep a bit.
I was in town to care for my elderly mother who lives nearby; every night when I came in, the sweet boy at the front desk would ask, "How's your mom?" Housekeeping left me a sweet note every day. Entire hotel nice & clean! I would happily stay here again. Wished I'd brought my pillow from home! Bed was super comfortable, but pillows were past their prime.
Good location. Staff is very nice. They need free coffee n the lobby.
Friendly Outgoing Staff Nice clean facilities Plenty of parking
Location and room size Front Desk staff had limited k ow ledge of taxi/public transport/options avaliable. e.g. Uber was never mentioned as an option
Nothing This was the dirtiest hotel I have ever been in - a nonsmoking room reeked like smoke the bathtub drain clogged with hair nasty nasty - for $200 a night I expected better they were sold out and would not refund our money so we were stuck in a disgusting room - do not recommend this hotel
Friendly staff The breakfast was terribly cooked. Eggs were over cooked in The microwave. I've had better breakfast and other hotels. ,The breakfast was terribly cooked. Eggs were over cooked in
Very little Location The bed was terrible. The bath tub was terrible
Loved the lemon water in front, breakfast was good (better than most free breakfast, rooms were great, I like the plastic wrapped cups rather than glasses. The view in front of the hotel of sorbet park is cool. Especially at night time when everything is all lit up. The attached restaurant was good also, and not too expensive. I also like the surrounding neighborhood. Grocery store and other restaurants very close. Overall I would stay here again.
Room was nice and clean, easy check in and check out N/A
clean, reasonable price disappointed that the staff offered limited options, concern or compensation with a dog barking 3 hours in the early morning
No hot water. No 9ne told us at registration. Water eventually got fixed by late end of day
The rooms were clean, comfortable. There was a restaurant & Bar downs stairs, which was perfect for the night. They even has a comedian in another area, we were tired and didn't make the show, but heard it was a great time. M & R Carroll
We have family in Coplay and the location is perfect. It wasn't Hilton or Marriott posh but very clean. The staff was very helpful and friendly. The beds are extremely comfortable.
the room was very nice and the amenities were great. The only trouble was the king-sized bed was at least 4 feet high. I had to drag a chair over to get my 5 foot self up on it. once up I was ver comfortable. i'd definitely stay here again. they have a pool and exercise room if you are so inclined.
Price Shooters Bar
Location Room wasnt very clean found empty beer bottles in room
My son threw up all over the bed and the staff was very friendly and addressed the issues immediately. Everyday the staff was nice to my family and son.
Nothing Disappointed in room for cost. Paper thin walls had to change rooms for noise. Continental breakfast was horrible. Ammenedies poor
We loved the convienient location. All we had to do was walk a block up to get to a bunch of bars and shops. It was about 10-20 min drive from many outdoor activities. We enjoyed that breakfast was included. While not a luxury hotel, it was very clean and the staff at the front desk was always very friendly and eager to help. None of the Tvs were working during our stay due to a cable issue so that was a huge problem. Also the woman who worked the breakfast buffet was extremely rude and made us feel very uncomfortable while trying to eat. She would stand next to us and stare as we got out food. The one day we got there about half hour before breakfast was supposed to end and she started aggressively yanking out all the plugs of the appliances right out from under us as we were trying to use them. Last, I felt that the pricing was a little high for the quality of the stay. Overall We would definitely stay here again though!
This Hampton Inn is one of our favorites. Great staff, clean comfortable accommodations, nice pool and exercise room, and the best Hampton Inn breakfast in PA. Our thanks to them for being such a reliable stopover on our trips from NY to Ohio and back!
We chose this inn because past reviews stated it was "clean". We found this to be true. Walkable distance to downtown stroudberg with plenty of restaurants, pubs, shops. Smoking outside the main entrance. Stinky.
Rooms should have individual thermostats. Was up most of the night adjusting temperature as it was either too hot or too cold
The Whirlpool. I did not like the fact that I left my cell phone charger in the two bedroom suite. It took a long time to verify that it was found and I am still awaiting the hotel to mail it back to me.
We loved our stay at this hotel. It was one of 11 we booked for a little trip across America. Our only regret is that we only stayed for a short time. Fantastic hotel with good facilities and friendly staff and we would go back their again Nothing at all
Professional and friendly staff. Great rooms.
Location. Breakfast was good. Spacious room. Nothing.
Everything you would expect from a good suite. Room was clean bed was comfortable. Nice stay
Really nice bed. Big, comfy room. Huge shower. And I was happily surprised when I realized they offer both free breakfast and free dinner. And they have 4 different coffees in the lobby, served 24/7.
This is a beautiful country inn. The inn, cottages , and grounds were pristine. Staff was nice. I stayed in cottage #38 which has a porch that looks over a serene wooded area. I arrived near dusk and as I came onto the porch of my cottage, five doe were just below in the open woods. I sat on the porch and watched the sun set. Very peaceful. The cottage I was in had a shared porch with the adjoining cottage, put no one was there most of the evening. The cottage was very nice, impeccably clean, great heater when the evening turned chilly. Wifi worked, but slow. If I went bak I would stay in the cottage again. It would have been nice to have a small coffee/tea maker in the cottage (like hotels have) or a small microwave. Had to go to the main inn to get a cup of tea. Also, as other reviewers mentioned, the walls are paper thin. The couple that had the adjoining cottage came in around 11pm and were only talking to each other but I could just about hear everything. Had they been a rowdy bunch it would have very much detracted from my stay. They finally stopped talking by midnight and it was quiet again.
It was only for 2 days, but we had an awesome experience. As soon as we checked in, Adriana (I hope that's her name) was exceptional, advising us and catering to all our needs, even things we forgot about. My wife, who is hard to impress, commented how great she was. The hotel is clean and accommodating. Very short walking distances to 3 restaurants as well as the one on site. I would advise all my Spartan race brothers and sisters to stay here for your next race, was a quick 25 min ride from Palmerton. Thanks again for the great service! N/A
We stayed in room 20 which was formerly a part of the mansion library. The ceiling was ornate Italian Renaissance in design. The room was very large with windows looked out over the city. The breakfast was great as was the service. The location is on a hill overlooking a very busy road.
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Staff excellent. Innkeeper a bit 'cool.'
The staff were very pleasant! Enjoyed the morning breakfasts! Tuesday night there was a regional storm scattered pour outage. The staff were helpful and great! Thank-you no
Beautiful place and great room. And when I arrived a little late (I was the last guest, arriving around 9:30), the manager greeted me with a big (not overdone) welcome. 'You must be .....? So happy to see you!' I only wish I had time for breakfast in the morning.
Wonderful historic B&B house in excellent condition. Room was very clean with very comfortable bed. Excellent breakfast was included. Booking couldn't have been easier. Nothing we didn't like.
The staff was very friendly. The breakfast was amazing. The room was quiet and comfortable. The bed was very soft. Just a personal preference.
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Sayre Mansion provided the sense of living elegantly. Our room was stylish and enjoyable just for our relaxation. Breakfast was served in a very nicely furnished room (entrÃ©e orders taken and other items self-served).
Clean, good bedding and amazing breakfast service.