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Pool area was nice, breakfast area is was nice. overall appearance of hotel is respectable. Booked through booking.com. When we arrived I was told since we booked through a service the room selected is not guaranteed and they decided a different room was best for us. Quote from employee "we are overbooked for your room selection, and booking.com doesn't guarantee you'll get your request". What's the point of giving me an option then. If I wanted a 2 queen bed room for my wife and I, I would have booked that. However, I requested a King suite. Not the same. Very disappointed and I don't know who to point the finger at. Also, found some food wrappers under the beds in our room. Apparently not cleaned the best that day.
It was great being located right off of I94. The pool is one of the better ones I've seen at a hotel with its 9 ft area. Hot tub not so much. Breakfast area was a zoo. It was too crowded and too noisy. Not enough seating. The set up of it made it difficult to get to the variety of food as people were in line to make waffles and standing in front to the other food options. There were a lot of kids here this weekend and they were running up and down the hallways from 9:00-10:00pm. The bed felt lumpy. Overall, it was an ok experience, but I don't think it was worth the amount we paid for 2 nights.
The location was good and the swimming pool was great for the grandkids. They did not clean our rooms over the weekend. Even though my daughter and I reminded the.
Our carpet was wet when we got in our room late night. Talked to front desk the next morning and she didn't even write it down. Said there was no maintenance person on duty.
Delicious, expansive free breakfast Consistent, solid WiFi Relatively convenient location Pool/hot tub area looked amazing though we didn't have a chance to try it Talking/noise outside my patio doors until about 11:30
Clean and comfortable. It was hot and the thermostat didn't work.
The staff were very helpful, friendly, and prompt. The room was clean for hotel standards, the bathroom was clean and tidy, the sheets too. Breakfast was standard fare (eggs, make your own waffles, sausage, cereal, etc.) and tasted good. We felt very safe the whole stay, even in the parking lot after dark. It did seem a bit pricey at $120 for one night, but that's probably just due to it being located in St. Paul. Other than that nothing bad to report.
Comfortable bed, clean room. Great continental breakfast. The hotel gave someone else our room after we already checked in! We were relaxing in our room when another group walked into our room! We called the front desk. They apologized and later gave a free night stay. I asked that they just give one night stay free on our current stay but they said sense we booked on kayak/hotels.com they couldn't do that. The elevator also broke on our first day there and was still broken by the time we left two days later.
Very nice hotel, large rooms, fantastic included breakfast. The only downside was the highway traffic noise, which was inescapable. Request a room that doesn't face the freeway.
Everything Issues checking in
Good location. Good breakfast. Nice pool. Complimentary happy hour. Hot tub wasn't hot, even for bathtub standards. Our room was next to the elevators and it was loud because of the flimsy glass doors. Parking is $15 per vehicle per night which is a huge ripoff. Wifi isn't free either.
Needed to be close to the hospital. Daughter was very ill. Didn't know how long we needed to stay. The staff went out of their way to accommodate our needs. Would recommend this establishment. Comfortable, clean rooms. Laundry available. Food was excellent. Thank you!
I like that there are water features, glass evelators, lots of plants, and a nice dining area. Also there is a nice workout room.
We liked that it's close to the freeway -- easy on, easy off. And we really loved the breakfast in the morning -- so much better than a hotel's standard continental breakfast. Was a beautiful, luxurious little getaway for our little family (2 adults and a little baby).
We like to stay at the Embassy because we like the made to order breakfast and the managers reception. The rooms are large and comfortable. We will return next year! My only complaint is that they give you only one wash cloth.
Staff was great. Rooms were very nice. Breakfast was great too. Great value.
Once you check in, you may not want to leave until check out. Everything under one roof is provided. We were greeted in a friendly manner. Very nice atmosphere in the lobby and center courtyard. While a free shuttle was advertised, it had been booked by a whole company for 2 hours in the early morning. a little frustrating, but the staff did suggest alternate transportation (Uber) and that did get me to where I needed to go. The opportunity to eat a complimentary light snack and beverage was appreciated after the stressful I94 drive Corky's Pub was good food at a fair price, fast and efficient wait staff. Made to Order breakfast was wonderful from 6-9 am! Wonderful Chef! PARKING $$$ While absolutely no fault of the hotel, the construction mess around the Capitol is very stressful. People drive too fast and a bit rudely. Be prepared and drive attentively. Not enough parking, It is quite expensive to park around this area.$15/day in the hotel lot for registered guests. Arrive early to get a spot.
Historic elegance No
Everything in the hotel is beautiful and tasteful. Our room was great, bed was comfortable, loved the robes. One of the elevators was out of order, we mostly used the service elevators to get up and down. We were not particularly impressed with the staff. They were adequate, not really cordial. Pokemon players outside at night were creepy.
Central location for the events and activities we attended. Expensive
Convenience to Wilkins auditorium It was not as nice as I expected. The room was average. Bedding average hard bed.
The St Paul is a wonderful hotel experience. Every detail has been attended to. You won't find a friendlier staff any where and they are very willing to help you out. I thoroughly enjoyed my stay. I found nothing to complain about.
Great location when attending an event at the Excel Center.
Beautifully maintained historic hotel in quiet downtown St Paul. Very clean and quiet rooms Need a regular fridge and expensive snacks.
Very friendly staff. Top-notch accommodations. Excellent location in the heart of St. Paul.
You can see they put thought and effort into the decor. The beds were very comfortable.. The staff was very helpful and it was obvious they care about what they do. We especially appreciated help from Lori at the front desk. She got us information about an event in Milwaukee and then found a detailed map of that area, showing one-way roads. She was even able to tell us how much parking was going to cost. The hotel is a great value. We would definitely stay there again.
comfort of bed and cleanliness of entire facility no free continental breakfast
Very comfortable bed and room. Breakfast was excellent and very affordable. Great service by all staff!
Website said free parking and airport shuttle, but where told upon arrival that the website was misleading and the manager was personally working on changing the wording but did not offer anything to make up for the fact that is why I booked with them and they charge more for parking than the near by airport. Also rooms are very small with little to no room for moving around beds and furniture.
The beds were comfortable The people in the room next to us where talking so loud it sounded like they were in our room. It was well after 11:15pm and they were still going strong. We had children with us and a long drive the next day. This was very disappointing for us and for the money we spent on a one night stay made us made. Our kids are still yakking about how loud those people were. They would for sure be kicked out of any campground they went to. If we stay with you again we will be sure to ask for a room with no adjoining door between the two rooms and no one next to us. We don't need perfect silence but sleep would have been good. The next morning they were back at it early.
The front desk staff was always courteous and helpful. The food was healthy and oh! so delicious! The chefs are great! They smile and speak. They are masters. I really hated to leave! I want an extended return trip. I will always stay at that 4 points. However, another guest told me that all 4 points offer the same great service and good time! They are decorated in wonderful neutral colors. Housekeeping was kind too! Location, location, Location! It is close to shops that you really want and need to go too. The television lounge is a novel idea. The corporate gathering places were well lite and comfortable. It felt like home without looking homely! That it was time for me to leave.
This hotel is extremely clean; modern; king room was plush. The restaurant was not up to par w/rest of hotel.
The beds were amazing - very clean room No continental breakfast
I've stayed at this property before, so I had no problem booking it again when I was going back to the area. The shuttle schedule is not always followed - when the hotel is busy and they have people to pick up from the airport, they will let you wait at the nearby mall until they get around to picking you up. That was not pleasant as the shuttle to the Mall of American runs every couple of hours.
The old world feel about the place. Attentive staff. Exercise facilities. Reasonable cost.
I love the fact that you use an actual key to get in your room. I love how classy it is yet simple and humble. The view of downtown St Paul is amazing. you are right outside of the lightrail which is very convenient if ur flying or taking the bus. oh yeah and the man I brought. That was the best part! The free breakfast was free for a reason. soft boiled eggs or boiled. The waffle tasted old. fruit was frozen and not fresh. So as it thawed it wilted.
Charming Hotel! Beautiful, romantic atmosphere. Multiple lounges with plenty of space to hang out. I had a king delux, with 2 beds, and 2 bathrooms! The beds were really comfortable, and the full kitchenette was much appreciated.The gym and pool were top notch (St Paul Athletic club) The free breakfast was great. Location is 4 blocks to Excel center or Science museum. The window blinds were not enough to fully darken the room, I would have appreciated curtins too.
Updated room Very clean Free coffee and water Parking not included
The room - spacious with nice TV, and love the hardwood floors The lobby area - beautiful architecture, comfy chairs The staff - not very helpful, couldn't suggest places to go eat other than "go to Minneapolis - there's nothing good here" Shower - very small Location - granted it was a Thursday, but the hotel felt dead and there was no one at the bar, so staff from the front desk would walk over to the bar to serve people as they came up, and when we finally tried to go out every place nearby was closed or practically empty
We were given an updated room. While generally nice it was a bit cramped with two queen beds. The staff were friendly overall. A bit cramped even though it was a updated room. While the staff was generally friendly, getting someone to answer a phone at the front desk and the Valet was slow and frustrating.
I loved the modern look of the hotel. The bedding was of good quality, which is a huge plus for me! We had a beautiful view of the river from our room. The hotel is about a 10 minute walk to Xcel Energy Centre, which was our destination, so I liked the proximity of the hotel to the venue. Overall I was very happy with my one night stay.
Very clean rooms and beds were comfortable. We had a newly renovated room, it was small but very nice with a lovely view of the river. Good location. Staff was helpful. The cost of the room was more than I'd ever paid. I was also under the impression that the parking fee was included in the price of the room, which was not the case.
The hotel, overall, was very well maintained, staff friendly and rooms clean, beds very comfortable. The breakfast had a wide variety and was well staffed and replenished. The breakfast seating was large enough to accommodation most of the breakfast eaters. Within half an hour of arriving, late, the fire alarm went off which "put a bad taste in my mouth" for the hotel. The staff was very efficient in aiding the guests evacuation and determining the safety for our immediate return which quickly redeemed my opinion. I thought for the money we paid our room was quite small. I had to move the office chair away from the desk to the far side of the room so two people could barely pass at the foot of the bed at the same time.
My husband, myself and our 6 month old son stayed here for 2 nights and the entire stay was perfect, from start to finish. We were greeted with a smile and given great customer service right when we checked in and the hotel itself was very clean and smelled great! Every staff member we met (front desk, cleaners) were always friendly and willing to help in whatever way we needed (bringing a crib to our room, extra towels, and so on). Room was very clean and spacious. Breakfast was great, big variety between hot and cold. Fresh coffee in lobby 24/7! Also, indoor pool and hot tub were clean and warm. Super convenient location, right off highway and near many stores, food places, etc. Definitely coming back here. Nothing we didn't like, definitely 10/10 hotel!
Friendly staff Clean bathroom Good price Starbucks Workout room Nice pillows Side entrances closer to rooms Wrinkly, questionable linens Thin walls Long dark hallways Shared microwave in the hallway
Clean and very comfortable. Hotel staff was excellent and very accommodating. Room was excellent. Restaurant was experience was lacking. Ate breakfast two days. Under staffed. Buffet breakfast was scarce on day one. Restaurant opened late on day two and was again under staffed.
The staff was very friendly and accommodating. The room was comfortable. Towels and soaps were good quality. Bathroom needs updating
Comfy beds, quiet. A little dated. Not like it matters.
Bed was very comfortable.
Close to I94 and easy to find. Quiet location with beautiful lake. Having Denny's next door was so nice. I rented 2 rooms, one for my sister & 89 year old Mother and one for myself for 2 days. We went site seeing on Sat. and when we came back in the evening, my sister's & Mother's room was not locked. My Mother put her hand on the door handle and the door just swung open. My sister went to the front desk and someone came with her to the room. Nothing was taken and all seemed well but my Mother was shaken that the room was not secure. She was ill at ease for the remainder of our visit.
Room was very small.
We choose this hotel because I was having surgery the next day close by. The king size pillow top bed was very comfortable. We had a Lakeview room and the view was nice. The windows opened too, so we could get a nice breeze. All the facilities were clean, staff was friendly. Great stay! There is NO complimentary breakfast, but there is a Dennys next door.
They were doing construction at 530 am
Friendliness of staff; comfort of bed!
Cookies at check in, comfortable beds and pillows Waking up to a call from the front desk at 8:30 in the morning on a Saturday after being out late. Not many restaurants in the immediate area.
This hotel is in the heart of St. Paul. Walking distance to the Excel Energy Center and many dining options. Room was clean. I would stay here again. Temperature control panel in the room did not work. Had to open the window in February to cool down the room.
Just fine Just fine
Smoky room no free breakfast poor service in restaurant bar
convenience, location, wonderful breakfast buffet. quality faciity
Doubletree was wonderfully comfortable and affordable! They even helped us check in several hours early after our red eye, so we could nap. Thanks for a great trip and a much needed sleep.
The restaurant inside the hotel was fairly good and quick. The rooms were cute and cozy. My bf loved the bed mattress. The lobby had a relaxing feel to it with the neutral tones and fireplace. Hotle has been updated with modern taste. The hotel is attatched to the skywalk system which was great. On the way back from the hockey game at the Excel Center, we walked through the skywalk. You never have to go outside in the cold, very clean in there.
The front desk staff was great especially a young woman who looks like the movie star from Juno...Ellen? Do not recall her name but she was fantastic and so helpful! No baggage help or bellman. Restaurant was only open limited hours and no room service. I would only recommend this hotel if the price is right and with certain limitations.
Quick and easy check in process tub didnt drain. Non-Smoking room reeked of heavy smoking. I had to purchase and empty out a bottle of febreeze just so I could sleep. Trash littered throughout the hotel grounds. Very thin walls and could hear people yelling all night. Will never again stay here...
Affordable, budget hotel with ample parking and relatively easy access to major highways. Could be cleaner, but it was what I would expect for a motel
It was cheap Non smoking room smelled so strongly of smoke that it was hard to sleep. Beds were terrible and there was white stains all over the bedding. Absolutely disgusting! Avoid!
Not much Rude Staff low quality rooms
There was nothing to like about this property. Dirty. Smelled bad. Broken TV. Terrible bed. Bedsheets were ripped. Staff were rude. I read some other reviews of the hotel that were positive and it is not comprehensible how anyone could ever refer to the place as clean.
The shuttle that was provided to nearby events was very handy. Staff responsible for cleaning room was friendly and did a great job. For the price, a microwave and refrigerator should have been provided.... continental breakfast, also. The in-room temperature controls did not seem to have any effect on the room temperature - it was variable.
Proximity to Xcel center. Free shuttle to downtown. Very dated decor throughout hotel and in the room. Bathroom was very small and made me feel like a giant while taking a shower. The entire place seems extreme old, outdated and not well maintained. Pool area was dirty, the showers did not work and there was a lot of dust on top of the faded, threadbare umbrellas at the tables surrounding the pool. I will absolutely try another hotel before staying here again.
Staff provided exceptional customer service. Will stay again.
The room was Very nice and Comfortable. The attached bar/restaurant was very nice as well.
I did like the restaurant and the bar at the hotel. Many things
Clean Dated Nothing said it was under construction Hotel stated it had a restaurant in the hotel, but that was under construction and closed when we were there.
Great location, nice staff, clean, easy parking. Construction going on in the room next to us was very disruptive in the early morning
Front desk and housekeeping staff were friendly. Shuttle service was nice & friendly the first night we used it. We biked & walked the rest of our stay bc it was so close. Room was clean, bed & pillows comfortable. Room size was adequate (bathroom small for two people). A mid-range motel & you pay for location. No continental breakfast or late night eats. We sat down at the restaurant for drinks and the bartender wouldn't serve us table side, only at the bar, so we left. No menu in the rooms for the restaurant. We ordered Pizza Luce instead, which was quite good. Lots of road noise from the interstate, fyi.
we booked a king room and got a double room, not impressed by that got a double room instead of the king we reserved
Clean, updated, location
Very friendly staff. Comfortable beds Free breakfast Location-convenience Room amenities (mini-refridgerator) TV or in-room cable system not working very well
Walls are a little thin. Heard the neighbours radio at 445,called the front desk and they told us they would check it out. An hour later we could still hear it. Called again and the front desk said they would have their shuttle driver check it out. Lost a lot of sleep that night.
There was a problem after booking on KAYAK that the hotel was not notified of our arrival before we got there and we were given a reservation number that did not work. The staff was very competent in asking for what they needed and making multiple calls with getaroom.com (the customer service agent pervaded by the reservation by KAYAK) to ensure our booking on my behalf. Even though it took 20 minutes or more to check in, I never once was pressured to take care of the situation myself and they were concerned about me being double-billed should they just give me a room and take care of it later. They handled the process with perfection in a frustrating situation for a customer. I also loved the comfort of the bed! The TV in the room used settings making the picture too big for the screen, and I couldn't figure out how to fix it, but I did not seek help from the hotel to resolve the issue.
Nice full breakfast included in your stay. Our room wasn't clean the following day after being out all day. Should have a better check list to make sure all rooms are cleaned. We returned to our room around midnight and was very disappointed. Luckily, the night front desk lady gave us clean towels.
Internet access in room.
There was a minor problem with the air conditioning in our room. They were so fast in getting us a different room. Very polite! I've told everyone I know about the great experience. Not a thing
I liked that there was a hot breakfast and that there was a fridge and microwave in the room. The eggs were disgusting. Hard boiled eggs would be a much easier and better solution. Surprised to see an old school tv in the room!
Great value for the money. Liked the shuttle to Mall of America. no
Free Shuttles, friendly, big rooms.
The coffee was horrible. Either in room or lounge. Otherwise nice lounge and computer access. We went out for brkfst instead. Please write at least 15 words
The. Shower temp was very variable. Hot to ice cold and back in a few seconds. We didn't get our wake up call. Otherwise we were happy with everything. The breakfast was great. Eggs, potatoes and sausage. Got a free mall of America coupon book.