Car did not come with snow tires, only car that had snow tires was extra. Car windshield was damaged during travel from rocks on high being flung up and am being charged roughly $830 for the repair for small cracks.
Firstly, when I arrived at the pick up location, the associate did not great me. Granted, he was on the computer tending to a customer that was in the waiting area, but he could've looked up to acknowledge I was there and would be with me when this current transaction was done. Second, admittedly, I wasn't paying attention when I made the rental and clicked suppliers choice. This associate gleefully told me he would be giving me a minivan unless I chose to pay an additional $10 per day for a smaller car. He also gleefully added that when he was at the airport, he would give travellers pick up trucks on purpose, as his way of punishing people for picking "suppliers choice". I opted for the $10 additional fee because I didn't want to deal with a minivan, but when I got to the garage, there was no cars in the garage except for a Hyundai Elantra and a Tesla. My suspicion is there was no minivan in the first place and I would like this fee reimbursed. Moreover, seeing that there were smaller vehicles, that means it was his discretion to give me a smaller car even if I did accidentally choose suppliers choice, but he smugly chose not to. Finally, when I drove the car the following day to Seattle, there was alert that my tire pressure was low. Turns out, not all gas stations have pumps and it took me 30 minutes to get to one. While the car indicated that the left rear tire was extremely low, turns out, all 4 tires needed to be pumped. The cost was $3.50 and I would like to be reimbursed for that cost. I would also appreciate additional reimbursement for the inconvenience, but I will let you decide what you think is appropriate. I can provide photographs of the tire pressure if necessary.
Simple et efficace aussi bien en récupérant la voiture qu'en la rendant.
The entire experience was quick and painless. The staff were incredibly kind and helpful. I will absolutely rent from Hertz Granville again!
Unfriendly, unmotivated and not helpful agent at the pick-up/drop-off.
Very kind people in the parking/garage.
