Recent Reviews
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- Neutral
- Negative
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8.0
Cons: The fuel level was low when I picked up the car. The low fuel light went on after driving approximately 25 miles
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8.4
Good value
Pros: Quick checkout- excellent representatives
Cons: Had to back by six pm
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3.6
Cons: Car was ok tired 20k plus on miles was quoted a price on insurance of around $30 per day customer rep said they dont have paper contract everything is emailed to you was not happy when billed over $50 on way to airport low pressure alarm on tire like i said the car was tired not sure i would choose your company as a first choice thank you
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10.0
Pros: Mark, the man who checked me in was excellent . So was his boss Mike. They were both very professional and efficient.
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10.0
Amazing service
Pros: Went in after another provider didn’t live up to reservation. Last minute going on vacation. Gave me great car and great price Julian was representative Enterprise will now be car rental agency of choice
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8.0
Out of cars
Pros: They did not have any cars when i booked, but it allows booking. My guy did call when a return came in and they got me on the road plus gave extra day, which was nice.
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8.0
Do not pre-pay for the insurance
Pros: Enterprise was a good value, but I was told I could get a better rate using my Costco membership.
Cons: When booking I was offered insurance to go with the rental. When I arrived at at Enterprise I was told this was not insurance recognized by Enteriprise. I would have to make my own claim for any damage covered by the Kayak offered insurance. They would not accept this as a payment of a claim Kayak has a scam going with offering insurnace at the time of reservation. BEWARE!
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6.0
Pros: Ford hatchback was not bad, got good mileage, and could fill up the tank over so that I could drive an hour and not refill.
Cons: Hatchback had bad blindspot. They did not have a car in the grouping of the car I ordered.
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9.6
Pros: Fast pick up and fast drop off
Cons: The car was small which was okay, but I mentioned. To the representative that they should remind. The customer that 1/4 tank in this particular vehicle, the gas tank is so small it needs to. E looked at and noted
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10.0
Pleasant Experience
Pros: The driver picked me up was warm and friendly. Upon arrival I was greeted and seated the wait was not long. When it was time to attend to me I had an issue with my card which agent assisted me with. Shortly after I was on my way to my destination in full air-conditioned comfort.
Cons: There is nothing I met upon I disliked.
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10.0
Pros: Flexibility of getting us into a car that was available and our luggage would fit into ... the exact car we reserved was not available and the first car we tried was too small ... so we ended up with one that was roomy and surprisingly good on fuel.
Cons: We worked with the pick-up location to be sure all the paperwork was in order and that we had a ride back to where we were staying. They printed out directions to another site within the same zip code and we went there. We had a monthly rate, had picked up the car on 18July AM and were dropping it off on August 18 PM. However, when we tried to check in the car this second location tried to charge us for 2 more days which I objected to. They gave me the phone number to call the pick up location and they were very helpful in closing out the contract as agreed. The second location seemed a bit militant and inflexible about trying to get us to pay more than we should have ... said there was nothing they could do, but did refer us to the pick up location which was excellent!
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2.0
Didn't have my car available
Cons: I reserved a Suburban sized vehicle specially because I had 8 people that would be traveling with me. When I got to the counter the agent told me that they didn't have the vehicle but would be happy to give me a mid sized SUV that they had available that would seat 5. Seriously? I have emailed multiple times with a promise a manager would call. Still waiting.
review from
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10.0
Pros: Mark, the man who checked me in was excellent . So was his boss Mike. They were both very professional and efficient.
review from
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10.0
Amazing service
Pros: Went in after another provider didn’t live up to reservation. Last minute going on vacation. Gave me great car and great price Julian was representative Enterprise will now be car rental agency of choice
review from
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9.6
Pros: Fast pick up and fast drop off
Cons: The car was small which was okay, but I mentioned. To the representative that they should remind. The customer that 1/4 tank in this particular vehicle, the gas tank is so small it needs to. E looked at and noted
review from
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10.0
Pleasant Experience
Pros: The driver picked me up was warm and friendly. Upon arrival I was greeted and seated the wait was not long. When it was time to attend to me I had an issue with my card which agent assisted me with. Shortly after I was on my way to my destination in full air-conditioned comfort.
Cons: There is nothing I met upon I disliked.
review from
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10.0
Pros: Flexibility of getting us into a car that was available and our luggage would fit into ... the exact car we reserved was not available and the first car we tried was too small ... so we ended up with one that was roomy and surprisingly good on fuel.
Cons: We worked with the pick-up location to be sure all the paperwork was in order and that we had a ride back to where we were staying. They printed out directions to another site within the same zip code and we went there. We had a monthly rate, had picked up the car on 18July AM and were dropping it off on August 18 PM. However, when we tried to check in the car this second location tried to charge us for 2 more days which I objected to. They gave me the phone number to call the pick up location and they were very helpful in closing out the contract as agreed. The second location seemed a bit militant and inflexible about trying to get us to pay more than we should have ... said there was nothing they could do, but did refer us to the pick up location which was excellent!
review from
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8.0
Cons: The fuel level was low when I picked up the car. The low fuel light went on after driving approximately 25 miles
review from
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8.4
Good value
Pros: Quick checkout- excellent representatives
Cons: Had to back by six pm
review from
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8.0
Out of cars
Pros: They did not have any cars when i booked, but it allows booking. My guy did call when a return came in and they got me on the road plus gave extra day, which was nice.
review from
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8.0
Do not pre-pay for the insurance
Pros: Enterprise was a good value, but I was told I could get a better rate using my Costco membership.
Cons: When booking I was offered insurance to go with the rental. When I arrived at at Enterprise I was told this was not insurance recognized by Enteriprise. I would have to make my own claim for any damage covered by the Kayak offered insurance. They would not accept this as a payment of a claim Kayak has a scam going with offering insurnace at the time of reservation. BEWARE!
review from
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3.6
Cons: Car was ok tired 20k plus on miles was quoted a price on insurance of around $30 per day customer rep said they dont have paper contract everything is emailed to you was not happy when billed over $50 on way to airport low pressure alarm on tire like i said the car was tired not sure i would choose your company as a first choice thank you
review from
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6.0
Pros: Ford hatchback was not bad, got good mileage, and could fill up the tank over so that I could drive an hour and not refill.
Cons: Hatchback had bad blindspot. They did not have a car in the grouping of the car I ordered.
review from
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2.0
Didn't have my car available
Cons: I reserved a Suburban sized vehicle specially because I had 8 people that would be traveling with me. When I got to the counter the agent told me that they didn't have the vehicle but would be happy to give me a mid sized SUV that they had available that would seat 5. Seriously? I have emailed multiple times with a promise a manager would call. Still waiting.
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