Reviews for Hertz in Vancouver
- All reviews 100%
Based on 69 reviews
May 26 2017
Stole $340 from me.
Cons: I had authorized $57 to be paid at time of pickup. After returning the car, Hertz charged $395 to my credit card for "detailing". Disputing.
May 19 2017
Pros: The car door could not open upon return to the car. That happedned on the next day. and I had to return and replace the car.
May 19 2017
Bad start - Good finish
Pros: Nice staff.
Cons: Flight was delayed 1 hr and by the time I arrived at the airport the rental office was closed. Normal arrival time is 1am we arrived at 2am. Had to have airline agent call our hotel for pickup.
May 16 2017
Cons: You can not buy insurance from a third party, Hertz´s insurance is double the cost of the car rental.
May 13 2017
Pros: All the above
May 12 2017
Pros: All promises made were kept. Service was kindly professional and on time.
May 12 2017
Good value and helpful staff at Hertz
Pros: Free upgrade to bigger car with better tyres for our long trip in early spring conditions. 24hr drop off. Very helpful guy at pickup suggested useful options.
Cons: Location was a little difficult to find in central Vancouver.
May 9 2017
Cons: The fuel purchase plan is a rip off . They charged me 87$ .. I could have gotten the tank filled for 40$
May 8 2017
Pros: Very courteous and easy pick up
Cons: I wanted an airport pick up but selected a down town pick up , which seemed not to be as clear as I would have liked
May 8 2017
Pros: The unlimited miles
May 5 2017
Rent your car somewhere else
Pros: Gold membership made pickup easier than it would have been.
Cons: Returning the car involved a scavenger hunt for an unmarked button to open a gate, a maze of a subterranean parking garage and being double-charged for my efforts.
May 4 2017
Quoted price much lower than charged price
Pros: Cleanliness of car
Cons: Service was blasé and customer rep was uninterested. Got charged bout 369 USD for a 3 day rental (mon night to Thu morning). Original quoted price was 134. Insane. Go with Enterprise or Budget, much friendlier and cheaper.
May 3 2017
Pros: New clean car.
Cons: It took almost 45 min to pick up the compact car that I had reserved ~3 weeks ago. Car was not ready. In the meantime they tried to upgrade me to a gas guzzling SUV or minivan.
May 2 2017
Good offer which could be offer with more details
Pros: I should not say it was good experience but there was huge communication between kayak deal and hertz booking portal. other good thing was when we dropped off the car we were late by an hour and they charged us fee for one extra day which they resolve it once I brought it u with them. I really would like to mention the name of ALI at hertz drop off he help us in getting rid of that one extra day charge.
Cons: I booked the car through KAYAK and it booked it an ECONOMY car, but when I was about to pickup ,I find out it was Toyota Sienna van, and that is the van which was on MANAGER SPECIAL deal and it was MANAGER special deal. I have no other option available within the same price range. It was fun to drive that van may be out of city, but not in the city like Vancouver.
Apr 26 2017
Car and location were great but got a lying hertz agent
Pros: Pick up and drop off location was convenient and processing was easy. Enjoyed the quality of a new Accent.
Cons: The Hertz agent at pick-up almost scammed me into spending way more money than I needed to by, straight-up lying to me about the refuel option. Totally unnessary and the quickest way to spoil my experience. Classless.
Apr 24 2017
Cons: Very rude counter agent.
Apr 23 2017
Pros: Great price; simple pickup
Cons: The person that received my car at drop off was not familiar with the car. Said that the car was not filled up when in fact, I had just done so 5 minutes before. He offered me to pay $30 charge or go fill up the tank. Had to escalate this to the manager that noted that this model of car had an indicator that looked like it wasn't full when in reality it was. He let me go and apologized for the confusion
Apr 18 2017
Pros: Very good service. The car was very good and comfortable.
Apr 18 2017
Pros: We got a VW Tiguan, I'm waiting on the finalised charge but I think it came to roughly $200 for 5 days. Really happy with the experience.
Apr 15 2017
Pros: Great car, fast service when we dropped car off
Cons: Long waiting time at pick up
Apr 13 2017
Pros: Once we found car, got the steering wheel adjusted & the seat lower, we were good to go. Vehicle is VW Golf and drove great. The return was quick & simple.
Cons: Didn't like the attitude of the pickup clerk. Seemed like it was a bother to wait on us. Had to ask several times how to find the car we rented. Tried to get us to switch to a larger car.
Apr 11 2017
Don't bother with Hertz
Cons: Crappy location. Sleazy building. Bad hours of operation.
Apr 3 2017
Pros: Returning was easy and straight forward. They also let me return downtown which was better for me
Cons: The car was making lots of weird noises and didn't have a USB connector. I waited a lot in line to pick it up (more than 30minutes). The guy said you didn't have any options - other models to be rented.
Apr 3 2017
Ease of use
Pros: Competitive rates, friendly personnel at agency
Cons: Nothing in particular
Mar 21 2017
Cons: ending cost almost ended up being double due to hidden surcharges and fee. Hertz employee was rude when I raised questions regarding these especially the airport fee
Mar 8 2017
Cons: I called the 1-800 number to confirm my pickup and both the rep and the manager were two of the rudest people I've ever dealt with. I will definitely not be using hertz again!
Feb 28 2017
Pros: gave me wrong location( on Hertz Map) to pickup car and had to walk 2 miles to find the coorect location
Feb 22 2017
Pros: Not that Hertz has to, but considering that my wife is Club Gold, and that we paid $70 US a day, I'm surprised we dind't get an upgrade.
Feb 22 2017
Worst travel experience
Pros: Nothing I will never pre-book a rental again
Cons: My flight was delayed and the rental counter was closed after we got in. Because we were traveling to whistler 2 hours away, we had no way of getting there and had to sleep on the ground until the rental counter opened the next morning (even though we had already paid for an expensive hotel room. This was a nightmare
Feb 2 2017
Good driving in Palau
Pros: Car was newer with good space for 4 adults. It was a little cramped with luggage, but not a problem for two short trips. Everything on the car worked well. Appreciated having agents at the airport for very late night/early morning arrival and departure.
Cons: Island's internet connection was so poor, I have yet to receive a copy of the contract. I took a photo for billing records and will contact Hertz when we get home.
Jan 13 2017
Pros: Really great and just too many charges but car was great!
Jan 3 2017
Great service and location
Pros: There were no delays and thé folks were really helpful. After hour drop off was also very conveniente.
Dec 29 2016
Convenient Downtown Vancouver location
Pros: Easy to find and access; located in the parking garage of an upscale hotel.
Cons: The only downside was the pre-rental car inspection was difficult because the parking garage lighting was not good.
Dec 1 2016
Pros: Car was adequate for our needs. Easy pickup and drop off. Had a turbo engine which I was not expecting.
Nov 28 2016
Vehicle was not ready
Pros: Friendly staff
Cons: Vehicle was not ready, had broken down apparently, was an inconvenience. Took another car, was not suitable, went back and was given the replacement that was late, made me late, driving up dangerous mountain roads at night, but was the safer car. All fine in the end...
Nov 7 2016
Pros: Car was clean and new.
Cons: I asked the Hertz agent specifically when I needed to return the car to ensure that I don't get charged an extra day. She informed me it was 3pm and even noted it on the account. When I went to return the car, I was there before 3pm, but was still charged an extra day. Even though the agent at the office saw that the 3pm was noted on my account, he said he was unable to change it and I had a train to catch and no time to argue. I ended up paying $116 instead of the original $65 quoted though Kayak.
Oct 4 2016
Pros: Price was as described! Free upgrade
Cons: Did not have anything with better fuel mileage
Jul 22 2016
Car lacked USB port for charging phone
Pros: Very friendly staff. If you talk to the staff and ask everything beforehand, there are no extra charges. Car was very new.
Cons: Car didn't have USB for charging phone, I ran out of battery. Price was a bit higher than other companies but pickup location was better.
Mar 27 2016
Very fast process
Pros: The upgrade for being gold to a mini suv
Cons: The drop off area was a little confusing