Book Hertz car rentals in Vancouver

Cons: 1. When we picked up the car, the driver had to be the name of the person who made the reservation. I had intended for my husband to be the driver, but since I had used my own name for the reservation, I had to be the driver, which I was not comfortable with. We have never before had this experience and we have rented many cars in the past. We were told the only way to change the driver is to cancel the reservation and start all over again with a new reservation. As we had arrived at 9pm and it was getting late and we had had a tiring long day, we did not want to start all over. 2. Another thing we found annoying was that there were $103 of additional taxes and fees we had to pay upon pick-up that we were not advised of when we made the reservation. When I reserved the car on line, it was because Hertz seemed to have the lowest price. With the additional $103 that we ended up having to pay, it was probably the most expensive of all of the companies. And this was not for additional insurance or anything like that. It was taxes and fees slapped on. The attendant said it had been in the small print. Again, we have never before had this experience with a rental car. Usually, the price you see in the large print is the price you pay and no more. Because of this, we would not rent from Hertz again.

Cons: They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.

Cons: I made a reservation for 10am and was told by the clerk that the card would not be available for "several hours", while we did get a call about 1.5 hours later to come pick up the rental, I was extemely disapointed that making a reservation apparently means nothing. I also wasn't told that the location would be closed when we came to return the car at 6pm and had not been given any instructions on how to return. Luckily the hotel staff were able to point me in the right direction.

Cons: I had authorized $57 to be paid at time of pickup. After returning the car, Hertz charged $395 to my credit card for "detailing". Disputing.

Cons: Flight was delayed 1 hr and by the time I arrived at the airport the rental office was closed. Normal arrival time is 1am we arrived at 2am. Had to have airline agent call our hotel for pickup.

Cons: You can not buy insurance from a third party, Hertz´s insurance is double the cost of the car rental.

Cons: Location was a little difficult to find in central Vancouver.

Cons: The fuel purchase plan is a rip off . They charged me 87$ .. I could have gotten the tank filled for 40$

Cons: I wanted an airport pick up but selected a down town pick up , which seemed not to be as clear as I would have liked

Cons: N/A

Cons: Returning the car involved a scavenger hunt for an unmarked button to open a gate, a maze of a subterranean parking garage and being double-charged for my efforts.

Cons: Service was blasé and customer rep was uninterested. Got charged bout 369 USD for a 3 day rental (mon night to Thu morning). Original quoted price was 134. Insane. Go with Enterprise or Budget, much friendlier and cheaper.

Cons: It took almost 45 min to pick up the compact car that I had reserved ~3 weeks ago. Car was not ready. In the meantime they tried to upgrade me to a gas guzzling SUV or minivan.

Cons: I booked the car through KAYAK and it booked it an ECONOMY car, but when I was about to pickup ,I find out it was Toyota Sienna van, and that is the van which was on MANAGER SPECIAL deal and it was MANAGER special deal. I have no other option available within the same price range. It was fun to drive that van may be out of city, but not in the city like Vancouver.

Cons: The Hertz agent at pick-up almost scammed me into spending way more money than I needed to by, straight-up lying to me about the refuel option. Totally unnessary and the quickest way to spoil my experience. Classless.

Cons: Very rude counter agent.

Cons: The person that received my car at drop off was not familiar with the car. Said that the car was not filled up when in fact, I had just done so 5 minutes before. He offered me to pay $30 charge or go fill up the tank. Had to escalate this to the manager that noted that this model of car had an indicator that looked like it wasn't full when in reality it was. He let me go and apologized for the confusion

Cons: Nothing.

Cons: Long waiting time at pick up

Cons: Didn't like the attitude of the pickup clerk. Seemed like it was a bother to wait on us. Had to ask several times how to find the car we rented. Tried to get us to switch to a larger car.

Cons: Crappy location. Sleazy building. Bad hours of operation.

Cons: The car was making lots of weird noises and didn't have a USB connector. I waited a lot in line to pick it up (more than 30minutes). The guy said you didn't have any options - other models to be rented.

Cons: Nothing in particular

Cons: ending cost almost ended up being double due to hidden surcharges and fee. Hertz employee was rude when I raised questions regarding these especially the airport fee

Cons: I called the 1-800 number to confirm my pickup and both the rep and the manager were two of the rudest people I've ever dealt with. I will definitely not be using hertz again!

Cons: My flight was delayed and the rental counter was closed after we got in. Because we were traveling to whistler 2 hours away, we had no way of getting there and had to sleep on the ground until the rental counter opened the next morning (even though we had already paid for an expensive hotel room. This was a nightmare

Cons: Island's internet connection was so poor, I have yet to receive a copy of the contract. I took a photo for billing records and will contact Hertz when we get home.

Cons: The only downside was the pre-rental car inspection was difficult because the parking garage lighting was not good.

Cons: N/A

Cons: Vehicle was not ready, had broken down apparently, was an inconvenience. Took another car, was not suitable, went back and was given the replacement that was late, made me late, driving up dangerous mountain roads at night, but was the safer car. All fine in the end...

Cons: I asked the Hertz agent specifically when I needed to return the car to ensure that I don't get charged an extra day. She informed me it was 3pm and even noted it on the account. When I went to return the car, I was there before 3pm, but was still charged an extra day. Even though the agent at the office saw that the 3pm was noted on my account, he said he was unable to change it and I had a train to catch and no time to argue. I ended up paying $116 instead of the original $65 quoted though Kayak.

Cons: Did not have anything with better fuel mileage

Cons: Car didn't have USB for charging phone, I ran out of battery. Price was a bit higher than other companies but pickup location was better.

Cons: The drop off area was a little confusing