Spacious. Good food. Courteous most of the time.
A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time.
Crew was lovely.
Business class seat uncomfortable when made into bed. Crew appeared tired and overworked as time went by became inattentive Chaotic boarding and no information given about difficulties they were having. Lacking in food variety and minimal entertainment variety.
Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in.
You know how it is. It's a long haul international flight and you're flying economy. NOTHING is ever good.
Seats are super narrow, wifi did not work, food was quite poor.
The staff was outstanding. The plane was older and looked it.
The food was just barely edible. The choice of movies was pathetic. If it hadn't been for the staff this would have been an unacceptable experience.
Food, service, friendly, helpful Cabin crew made it a very positive experience
Entertainment system is really ancient, it's lagging other airlines in terms of display size & quality, user interface and programming
Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight.
Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get.
Wheelchair was not provided at London and Phoenix locations.
The flight was cancelled, it was very difficult for me to do all rearrangements.
You charged me for coffe after flying all night
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