Daily cleaning, installation of cabin HEPA filters on flights from Africa to Little Rock
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Scores according to KAYAK customer reviews
Cons: "Travelling to Lagos constitute of about 75% Nigerian, it would have been better in term of entertainment to include films and music from Nigeria or African in your entertainment list"
Pros: "Very spacious."
Cons: "Nothing that I can think of at the moment"
Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Cons: "Drink service"
Pros: "Crew was awesome, super friendly and helpful. Even the korean food options tasted delicious."
Cons: "Not plus size friendly. The bathroom is too small for a plus size person to be able to use and for a 14 hour flight I think that’s important. Also if you’re plus size and the person in front of you reclines, it’s impossible to pull down your tray fully."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "The flight crew was great"
Cons: "I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Cons: "Delayed flight"
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Cons: "More room."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "Great service!"
Cons: "No video screens and wi-fi was too slow to use"
Cons: "Entertainment system wasn’t working"
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Cons: "Seats very tight!"
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "We were packed in so tightly I still have dents in my kneecaps."
Pros: "My upgrade and breakfast were fabulous!"
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "Pleasant crew, pilot was a little late, but was very courteous and apologetic."
Pros: "Crew were very friendly specially with my 6yrs old daughter"
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pros: "The service was exelente"
Pros: "Crew was very nice. Flight was smooth. Boarding process was good. On time."
Cons: "Plane was old. Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good."
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Cons: "Delay over one hour."
Pros: "Very nice airport, comfortable and up to date"
Cons: "Having to wait for seat assignments - add to the stress of travel"
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Pros: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "arrived early"
Pros: "No issue. Everything was good."
Cons: "Not much. Everything was good."
Pros: "I think they've really stepped it up and it is obvious they want a good customer experience"
Pros: "The boarding agent took the scattered seat assignments of out party of six and got us all co-located - of her own initiative. I really appreciated that."
Pros: "On time smooth flight."
Cons: "Small plane."
Pros: "Wide choice of movies and entertainment"
Cons: "Better menu options and in-flight service"
Cons: "Entertainment was mediocre food was poor and boarding process.can be better and faster."
Cons: "Entertainment and food"
Pros: "One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period."
Cons: "She could have informed me they where no longer available."
Pros: "Yes,very helpful"
Pros: "First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality."
Cons: "Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view"
Pros: "This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative."
Cons: "I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "The crew were very pleasant. Real humans; they paid attention to my daughter, gave her toys to play with and were ever so responsive."
Cons: "The entertainment system was very unresponsive. Sitting was really cramped."
Pros: "The plane was on time and staff on the plane where nice"
Cons: "Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line."
Pros: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Cons: "I think the process was too long in Lagos, but in London it was smooth."
Pros: "The food was good was good"
Cons: "The entertainment was poor the movies selection was poor"
Pros: "All. The customers was good and nice"
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "Everything worked."
Cons: "Boarding was unnecessarily complex due to poorly trained staff. Flight was late missed my connecting flight. Airline collected fee for advanced seat selection and did not refund when the connecting flights missed."
Pros: "Gate and schedule alert"
Pros: "Good people"
Pros: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Pros: "timely take off. frequent food and snack serving"
Cons: "Prolonged stop over in Frankfurt"
Pros: "Luthansa flight was very good. On time, and best quality"
Pros: "The crews are excellent"
Pros: "WiFi access, usb Port"
Pros: "Very hospitable. Really enjoyed the food. Got bumped up to Business class on both legs of the trip."
Cons: "The boarding could have been better organized at Frankfurt. Was very scattered."
Pros: "Clean and effective communication."
Cons: "Was kept waiting in the plane"
Pros: "This is about kayak. There's no relationship b/w kayak and lufthansa. Booked my flight through kayak going was okay but returning back was messed up. Kayak booked it in such a way that my schedule was from lagos to Frankfurt to Zurich to toronto without considering the fact that I needed a transit visa which I was not aware of as no one to advise me ahead of time . I ended up paying additional $750 CAD just to change my itinary. This was a very sad experience will never use kayak or recommend to others. My booking number is T28V67. They should have customer service agents to advise people."
Cons: "Kayak did not provide useful information regarding my flight and does not have contact centre like call center where customers can reach an agent for further assistance. When I contacted lufthansa was asked to contact kayak but no number for kayak"
Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pros: "Crew hospitality excellent"
Cons: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"
Pros: "The Lufthansa crew in Nigeria airport are not friendly at all...expecially there crew supervisor."
Cons: "How the crew was attending to me."
Pros: "They welcome you on the plane."
Cons: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Cons: "Entertainment system didnt work for many people on the flight"
Pros: "My mom loved the hospitality of the crew and their professionalism. Lufthansa is the best..."
Cons: "The total flight was 17 hours. They can improve on the timeline."
Pros: "The check in process in Lagos Nigeria was disorganized and needs improvement seriously"
Cons: "On time departure and overall service level"
Pros: "space and the staff"
Pros: "You disappointed me"
Pros: "I am a little bit disappointed with Entertainment for this flight. No update movies, more of them classic or old. Boarding are was not clean and crowded"
Pros: "Everything about it ,didn't know i could get quality for less."
Cons: "Nothing really."
Pros: "Professional and cheerful."
Cons: "Not a lot."
Pros: "I love their pilot and crew members."
Cons: "The lady who are the weighing baggage in Lagos is very rude and need to be removed and others that pass instructions to her. The same baggage I brought from US is the same weight but hostile to removed down all my clothes. The weight used in Nigeria is not acceptable to many people and it can make passenger run from them"
Pros: "Food could be a lot better and the selection I chose was not available. Leg room was limited. Layover for the connection was very long."
Cons: "Staff was very courteous, flight"
Cons: "Flight may have been overbooked. Very confusing boarding/seating arrangements."
Pros: "Crews on all flights were very good."
Cons: "This is an overall review of all flights we took this time. Food served in Economy on the international flight FROM US was terrible, and just a little better on all other flights that we took this time. But i noticed that food served on international destinations FROM US on any airline is terrible in general. Space between the seats is limited, very uncomfortable even for a petite woman. Child meals are too sweet, my kids ended up eating my salads, and part of my meal, because they didn't like their food. On the flight from US, kid's meal had 3 chocolate bars on top of other sweet things, which is too much. Give kids fruit bowl instead. I will not order child meal again."
Pros: "The cabin crew were quite professional and friendly. The aircraft was clean and the in flight service was splendid."
Cons: "The configuration of the seats. It is different from other airlines and compromised privacy."
Pros: "I love the Service the attender provided"
Pros: "Space and service"
Cons: "Aircraft not comfortable at all Crew was late (due to storm?), flight landed 30 min late"
Pros: "Staff members very helpful and polite. Taking off and landing very smooth all round trips."
Cons: "Leg room in the economy, flight 444 was eroneus.Too tight."
Pros: "Everything was excellent but the food could be better especially from Lagos to Frankfurt"
"Nothing! the tsa personnel confiscated allowable carry-on items. We were informed that we should have been given additional luggage tags in DFW, that didn't happen and our bags were lost."
Cons: "How many people allowed to travel per plane during COVID"
Pros: "The crew were gracious and attentive to keeping us hydrated in Economy."
Cons: "The seats were uncomfortable on this full flight, the food was average."
Cons: "This has been the most convenient way I’ve ever traveled."
Pros: "Smooth boarding process"
Cons: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."
Cons: "I like everything about the flight"
Cons: "Ability to check in earlier."
Pros: "The food was good, the crew was friendly, and the plane was clean."
Cons: "flight out of Ghana was delayed by 2 hours."
Cons: "Best flight and touch down ever."
Pros: "The crew was good"
Cons: "The entertainment on the plane should be upgraded and wifi should be provided"
Cons: "WAITING TIME TOO LONG---MAKE IT SHORTER AT HEATHROW"
Cons: "The flight was 45 minutes late leaving. My connection in Madrid was closing when I arrived. My luggage was not transferred due to this. I almost missed my plane. I am still waiting on my luggage to come to me. I only left Madrid yesterday so hopefully I will get my suitcase today"
Pros: "The crew was nice"
Pros: "Nothing to like at all."
Cons: "There is no food even water at international flight!!! Terrible service."
Cons: "No ability to charge devices during such a long flight"
Cons: "The food, entertainment and the seat wasn’t comfortable"
Pros: "Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport."
Cons: "Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better."
Cons: "No TV or entertainment. Very little leg room... !!"
Pros: "Service was excellent"
Cons: "Entertainment system getting a bit long in the tooth on 747. Hot breakfast could have done with some colour"
Pros: "Great customer service"
Cons: "We ate rice or pasta from America to London, London to Accra, Accra to London and London to America."
Pros: "One aspect that was greatly appreciated was when the cabin head came over the speaker and asked everyone to please return their seat to the up right position so that everyone could enjoy their meal. When you sit in the main cabin, it's incredibly frustrating to have the person in from of you recline their seat. There is little room, and for the most part everyone is pretty selfish about that."
Cons: "The cabin crew got a little snippy. Understandable. It is a long flight."
Pros: "Couldn’t check my bag through to another BA flight"
Pros: "Food and service"
Cons: "Tight seating altho many open at rear so was able to move there"
Pros: "Flight crew was friendly, the meals and entertainment were good"
Cons: "No complaints"
Pros: "Flight attendants were pleasant."
Cons: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."
Cons: "The Plane Was Old, And And Crew Were Not Very Friendly. Seats Also Were Not Comfortable. Feel Like When Servicing From Accra To London, Or Vice-Versa, British Airways Aren't Heavily Interested In Servicing Their Ghanaian Customers."
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "The food"
Cons: "The absence of free internet"
Pros: "Courteous, helpful and on time. Good price as well."
Cons: "No complaints"
Cons: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."
Cons: "Fresh food"
Pros: "I really liked that the crew were friendly, information was clearly communicated and process smooth."
Cons: "For a long flight the seats weren't that comfy and if it's an overnight I would suggest they let you know when food is coming or lights out so you can plan. Also, just a suggestion but I would prefer to pay less and not have the entertainment stuff or just use a BA app on my phone."
Pros: "Accra to London: the most inefficient airport experience ever!"
Cons: "Old aircraft; mediocre service."
Pros: "Service was good."
Pros: "Flight had a good landing."
Cons: "Last seat on the right side and it would not recline. I was ready to sleep on the flight but without even the slightest bit of recline in the seat it was not going to happen. No food No entertainment No comfort No sleep"
Pros: "British airways made sure they gave no attention to African flights"
Cons: "The transit location"
Cons: "Food Accommodating bags when space is available"
Pros: "I got this 'heap ti"kept from airfare.com and there was no difference to other passengers."
Cons: "Then booked me through Oslo. I will miss the full day and then had to pay 360 ponds more. The worst customer service."
Pros: "I have nothing more to say about British Airways, What I have to say about British Airways is Excellent.In terms of customs services they are number one in the whole world."
Cons: "crew not very friendly was allowed one carry on from Seattle to London however, refused my only carry on from London to Accra. Very unpolite staff overall."
Pros: "Did a good job of being attentive to passengers"
Pros: "Wasted nearly 3000$ Worst custmober service never buying ticket throggg you or just fly again They wanted a doctors note I sent it so many phone calls so much money spent on them ended up stuck in London sick without a ticket to return had to purchase a new ticket pay for hotel transport everything"
Pros: "Very good"
Cons: "BA flight was ok, but as we booked through American Airlines, online check-in was impossible. In consequence we could get only separated seats, needed more time for checkin etc. As we have booked the flight with AA Budapest-London-Miami-Sao-Paolo, and Santiago-Miami-London- Budapest, we faced this problem several times."
Pros: "Excellent service as usual in business class. Flights generally on time. Kayak price was amazing $3k less than anything I could find in BA's home site"
Pros: "Food Movie selection Flight attendants"
Cons: "Nothing: everything was beyond expectations"
Pros: "We were traveling with a newborn and toddler. The crew and staff were very accommodating and helpful. They seated us in a row with an extra empty seat, refilled my daughter's bottle several times, and were friendly and kind to our kids. The entertainment options were great and the food was good, too."
Cons: "The seats were not very comfortable but this is the case with pretty much any economy seating on any flight."
Cons: "No room"
Cons: "Plane is cramped!"
Cons: "The plane was just too darn hot and the fans were barely working. All of us were melting."
Pros: "The flight attendant was amazing and tried to compensate for the other problems of the flight."
Cons: "The air conditioner was broken so the entire flight was extremely hot. The plane was so small that the engine vibrated the seats the whole time. It was miserable to be on the flight."
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Cons: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Pros: "Vagi food stinks HeadPhone plug good for 1 ear Seats are too crowded"
Pros: "Nothing. Really hating sitting in the Denver airport all day when I should be home by now"
Cons: "I know we missed our connecting flight because the attendants on the previous united flight were no help"
Pros: "The boarding and waiting area at Houston's airport is very nice"
Cons: "I believe United is now giving advance grumpyness training to thier flight attendants. I have rarely meet anyone in a service position vibrate such intense waves of superiority and condensention out side of the perhpas the DMV."
Pros: "The flight actually left."
Cons: "Poor communication. Flight originally at 11:35, then 12:05, then 12:15... At 11:55, they said they would start boarding in 20 min. How can you do that and still take off at 12:15? Answer: you can't. Just be honest and keep us informed. Bonus: United sent me an email saying that connection had already left (it hadn't - thanks United! - awesome service as always!)"
Pros: "Flight was delayed for luggage reasons? Seems weird. Gate was fine. Flight attendance did not do their jobs. Had to ask for water! Paid more attention to the men on the flight."
Pros: "We got earlier than anticipated."
Cons: "There is no food to offer unless you pay for it when you are asked. I got a bag of chips that isually goes for 1.99 at the store but they sell it for 4.99. They only give you 2 cookies and a drink for a 5 hour flight. The entertaiment was not present for 98% of the flight even when it says that wifi is available and to choose the movies or shows from their website. There's no disclaimer saying wifi does not work over the sea which was thru almost the entire flight. When you could finally connect to it, it wouldn't load. Most airplanes have an entertainment system in the back of the seat even for less than 3 hour flights but not on this one. Very disappointing."
Pros: "Coordinated itinerary. ..well articulated"
Cons: "Not Applicable @ this time"
Pros: "Crew was very attentive and kind. Plane was clean and comfortable."
Cons: "Food was not good."
Pros: "It was faster this time"
Cons: "Bad entertainment options - no tv screens in seat Power wasn't enough to power a laptop no usb charging options for the one meal it was normal - the other was a real snack (turkey and cheese bun)"
Pros: "Nice service"
Cons: "Plug by me didn't work"
Cons: "Didn't maker it to our destination."
Pros: "Flight was uncomfortably hot, seats are incredibly close together / too tight. Also flight was delayed"
Cons: "Delayed by 15 minutes over and over and over again. Arrived almost 3 hours late."
Cons: "The second leg of the flight-Denver to Little Rock was a very hot flight. The air conditioning never seemed to cool the plane down!"
Pros: "The in flight entertainment was awesome!! The crew was nice."
Cons: "The LONG line to get re routed..."
Pros: "I liked the Dutch sweet breakfast waffle very much."
Pros: "Charging availability for my devices on board."
Cons: "No wifi available!"
Cons: "Touched down 45 min later than scheduled arrival"
Pros: "The crew was nice. Coffee was great."
Cons: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
Pros: "Flight was as expected. Nothing outstanding, except for the low cabin temperature."
Cons: "It was very cold on the plane and the crew was able or willing to do anything about it. All else was good."
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Pros: "Liked the seats with the head cushion that folds in. LIked the tv on the back of every seat. Wish there were some free options though."
Cons: "Boarding should be from back to front. Had 3 services for water. Accepted 3 cups of water from crew. They threw my cup away every time at my request when trash service came around. I did not know more water service was going to take place. SO wasteful! THREE DIFFERENT CUPS!!"
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "We were making an emergency trip to S.F. and everything thing was on time."
Cons: "Though we travel on United and have a United card the price of getting a last minute flight on a plane that was almost half empty was absurd. We will rent a car to return home."
Cons: "No air plane was hot, landing took two attempts second seamed difficult and a little scary"
Pros: "I wasn't on a united flight because of the delay."
Pros: "Air temperature was perfect. Seat roomy enough. Baggage claim super speedy."
Cons: "De planing was a bit slow because of wheelchairs"
Cons: "Space was minimal and the temperature inside was very warm. Very uncomfortable conditions."
Cons: "Our flight was not operated by Lufthansa but by United Airlines. We received no email notification of this change and were very confused when we arrived at the airport and Lufthansa employees told us they don't operate a flight direct to New York. The flight was very nice with United but notice of this change was needed."
Pros: "Great staff."
Cons: "A crying baby that say behind me."
Cons: "The loud engine noise and WHY load from front?? Load from back so your not bothering everyone."
Pros: "Clean newer plane"
Cons: "Entertainment Seating"
Cons: "Long delay waited in airport for 5 hours do to inbound being late"
Pros: "Not much"
Cons: "It was a United flight in a extremely old plane with horrible customer service."
Cons: "Normal carry on would not fit :( Seats were extremely small I still hate paying extra for luggage."
Pros: "We didn't crash."
Cons: "No in flight movie? Whaaaaaat"
Pros: "Flying across the country is always kind of a miracle. Lots of babies an toddlers on this flight and they all slept. Flying now is like Greyhound bus with wings."
Cons: "No meal served, coffee tasted burned, cramped seat didn't recline. They sold out of alot of the food choices"
Pros: "The friendly and comfortable atmosphere!"
Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"
Pros: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."
Cons: "Flight attendant very nice but obviously new. While reading safety info afraid she couldn't get through it. Stop. Start. Miss pronounce word. Stop. Start. Painful. Why is cocktail service so slow? When you are in the back and last to be served its agonizing. Don't open the Coke can! Just slam the thing down and move on when you are in a hurry. Geez."
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "The service was awesome"
Cons: "Being late."
Airlines flying from Africa to Little Rock have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Africa to Little Rock
Masks required on board, masks provided on flights from Africa to Little Rock
Social distancing seating
Middle seats unavailable to book on flights from Africa to Little Rock
Testing for antibodies, testing for symptoms for flights from Africa to Little Rock
Waiving of change fees. Search flexible flights from Africa to Little Rock