Daily cleaning, installation of cabin HEPA filters on flights from Africa to Monterey
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Scores according to KAYAK customer reviews
Cons: "Flight was a little long!"
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Pros: "They help get passengers to seat and with their luggage"
Cons: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Pros: "Food choice was good & amazing crew ."
Cons: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Pros: "The crew, the seat and catering"
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"
Cons: "Will fly in a bit.still in Qatar airport waiting for my flight"
Cons: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "quick eficient"
Cons: "long flight"
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "Entertainment was good. Food was good, I got the Hindu vegetarian. Also service from Nagpur to Doha is very convenient."
Cons: "It was mostly a good experience."
Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."
Pros: "Films Service"
Cons: "Not enough films"
Pros: "outstanding crew -- particularly one flight attendant."
Cons: "Length of flying time -- not airlines fault. Could be more space"
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Pros: "Excellent travel with Qatar Airways"
Cons: "Only thing is security was too tight at Doha Airport"
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Cons: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"
Pros: "Actually I can't even explain everything is good"
Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Cons: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Cons: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Pros: "Pleasant crew"
Cons: "Crowded flight, late departure."
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Cons: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."
Pros: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."
Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "The food was perfect"
Pros: "Qatar airways 3 hrs short flight was spectacular at all levels"
Pros: "Free upgrade"
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)"
Pros: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Cons: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
Pros: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Cons: "I like every things"
Cons: "The codt of the ticket has been deducted twice from my account. So I paid double of the price. Please thankfully correct this mistake to continue using your services. Regards"
Pros: "Check was extremely slow & delayed"
Cons: "Good was not good"
Cons: "Great experience"
Pros: "Wide choice of movies and entertainment"
Cons: "Better menu options and in-flight service"
Cons: "Entertainment was mediocre food was poor and boarding process.can be better and faster."
Cons: "Entertainment and food"
Pros: "One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period."
Cons: "She could have informed me they where no longer available."
Pros: "Yes,very helpful"
Pros: "First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality."
Cons: "Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view"
Pros: "This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative."
Cons: "I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint"
Pros: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Cons: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Pros: "The crew were very pleasant. Real humans; they paid attention to my daughter, gave her toys to play with and were ever so responsive."
Cons: "The entertainment system was very unresponsive. Sitting was really cramped."
Pros: "The plane was on time and staff on the plane where nice"
Cons: "Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line."
Pros: "Legroom and recline of seats of the A350"
Cons: "Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge"
Pros: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Cons: "I think the process was too long in Lagos, but in London it was smooth."
Pros: "Nice crew. Smooth and quick ride which is perfect. No entertainment system or food so cannot comment."
Cons: "Worst airport to board from (Tegel). Waited 30 minutes for luggage in frankfurt airport. Unacceptable luggage handling (may related to airport in Frankfurt)."
Pros: "The food was good was good"
Cons: "The entertainment was poor the movies selection was poor"
Pros: "All. The customers was good and nice"
Cons: "I get Emergency to be sick and be in hospital and the request company for exchange my fly back from Slovakia back to my country USA and they declined my refund or exchange tickets even if I have doctors statement being in the hospital they’re rude and mean and decline make any changes for me"
Pros: "Not much compared to Lufthansa from AID to Munich."
Cons: "Old plane, old movies, service was mediocre"
Pros: "Staff, very good."
Cons: "Space for sitting and functioning. Flight monitor not functioning."
Cons: "Special meals were wrong with two meals during the flight!"
Pros: "Everything worked."
Cons: "Boarding was unnecessarily complex due to poorly trained staff. Flight was late missed my connecting flight. Airline collected fee for advanced seat selection and did not refund when the connecting flights missed."
Pros: "Gate and schedule alert"
Pros: "Good people"
Pros: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Pros: "timely take off. frequent food and snack serving"
Cons: "Prolonged stop over in Frankfurt"
Pros: "The crews are excellent"
Pros: "WiFi access, usb Port"
Pros: "Very hospitable. Really enjoyed the food. Got bumped up to Business class on both legs of the trip."
Cons: "The boarding could have been better organized at Frankfurt. Was very scattered."
Pros: "Clean and effective communication."
Cons: "Was kept waiting in the plane"
Pros: "This is about kayak. There's no relationship b/w kayak and lufthansa. Booked my flight through kayak going was okay but returning back was messed up. Kayak booked it in such a way that my schedule was from lagos to Frankfurt to Zurich to toronto without considering the fact that I needed a transit visa which I was not aware of as no one to advise me ahead of time . I ended up paying additional $750 CAD just to change my itinary. This was a very sad experience will never use kayak or recommend to others. My booking number is T28V67. They should have customer service agents to advise people."
Cons: "Kayak did not provide useful information regarding my flight and does not have contact centre like call center where customers can reach an agent for further assistance. When I contacted lufthansa was asked to contact kayak but no number for kayak"
Pros: "Crew hospitality excellent"
Pros: "The Lufthansa crew in Nigeria airport are not friendly at all...expecially there crew supervisor."
Cons: "How the crew was attending to me."
Pros: "My mom loved the hospitality of the crew and their professionalism. Lufthansa is the best..."
Cons: "The total flight was 17 hours. They can improve on the timeline."
Pros: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Cons: "Taking back the headsets 30 mins before landing."
Pros: "The check in process in Lagos Nigeria was disorganized and needs improvement seriously"
Cons: "On time departure and overall service level"
Pros: "Flight was fine. Entertainment selections were good. Food was ok but better than any American flights in recent memory."
Cons: "Staff was courteous but not as service oriented as my initial flight to Munich the week prior which is the only reason for 3 stars. Not as friendly, fewer stops with drink cart and other refreshments"
Pros: "space and the staff"
Pros: "You disappointed me"
Pros: "I am a little bit disappointed with Entertainment for this flight. No update movies, more of them classic or old. Boarding are was not clean and crowded"
Pros: "Everything about it ,didn't know i could get quality for less."
Cons: "Nothing really."
Pros: "Professional and cheerful."
Cons: "Not a lot."
Pros: "I love their pilot and crew members."
Cons: "The lady who are the weighing baggage in Lagos is very rude and need to be removed and others that pass instructions to her. The same baggage I brought from US is the same weight but hostile to removed down all my clothes. The weight used in Nigeria is not acceptable to many people and it can make passenger run from them"
Cons: "Flight may have been overbooked. Very confusing boarding/seating arrangements."
Pros: "Great individual attention."
Cons: "Lufthanza is still "rule bound" and somewhat inflexible. Staff had some trouble adjusting to individual request (e.g. one passenger changed her mind on the meal choice and confused the staff member who tried to force the food choice on this older lady). Obviously, dealing with elderly is not the same as dealing with young - this may require some additional training of staff members.On another occasion, two passengers exchanged seats - and it took some time for staff to sort this out at the meal time. A "Muslim meal" was offered to a christian passenger. - The interchange was hilarious."
Pros: "The cabin crew were quite professional and friendly. The aircraft was clean and the in flight service was splendid."
Cons: "The configuration of the seats. It is different from other airlines and compromised privacy."
Pros: "I love the Service the attender provided"
Pros: "Lufthansa always has good service and amenities"
Cons: "I believe it is Lufthansa's responsibility to move my seat if I am seated next to someone who is taking up more than half of my seat for an 11 hour flight"
Pros: "Space and service"
Cons: "food only fair..."
Pros: "The crew was super nice. My husband and I were able to sit together."
Cons: "The seats were so cramped together, its a good thing my husband and I were sitting together because otherwise I would have had to been cuddled up to a stranger."
Pros: "Had the whole of 3 seats to myself. Was a fast and pleasant and direct flight. Flight attendants gave me the option to take the row. Nice of her."
Cons: "Food selection and tastiness ... room for improvement."
Cons: "Everything could be improved. out dates seats, monitor old movies. My hand luggage which I checked in came ripped. not much space for hand luggages."
Pros: "Arrived safely"
Cons: "Late arrival of aircraft. Mechanical problems with navigation able to get through that but took off one hour late. The usual."
Cons: "The WiFi was out"
Cons: "would like fruit as desert, not ice cream."
Pros: "Boarding was fast"
Cons: "seats not really comfortable,and we arrived late to London,good thing I didn't miss my flight but still, Departed late, and when arriving plane flew around in circles before landing according to the captain it was because the run way was busy but I mean if we would've left on time there wouldn't have been problems arrived first."
Pros: "Not a whole lot, the flight and comfort were fine. The flight attendants were great."
Cons: "There was NO entertainment on board unless you paid $7.99, including watching the progress of the flight from Montego Bay, Jamaica to Newark."
Pros: "Pleasant staff."
Cons: "Snug srating"
Pros: "Absolutely nothing."
Cons: "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
Cons: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Cons: "For tall passengers it is really bad,not enough leg room my husband is 6'3"" tall and his legs were right up against the passenger seat in front of us. Also the food was bad. We never ate the dinner as the chicken tasted off and the light breakfast was also bad I do not think I would fly UNITED again."
Pros: "boarding, flight attendant very nice"
Cons: "narrow seat, small aircraft"
Pros: "Food voucher"
Cons: "Flight was delayed approx 7-8 times, 7.5 hrs. I arrived at 7:15 am for a 9:20am flight to find that it was delayed. Wasn't notified before leaving home of delay. Was given a 2 food vouchers but very late, 30 mins before boarding time. Paid for two meals already by then. My Friday to Monday trip to see my family was shortened by almost a day. I hadn’t seen them for 3 years. Don't know when I'll be able to see them next. Not happy..."
Pros: "The crew in Orange County was as helpful and proactive as could be."
Cons: "When we landed in San Francisco, I literally ran from one terminal to the other and they closed the door knowing I had landed. They were not apologizing for the fact that I could practically touch the plane but would have to wait four hours for the next one. That was a bummers"
Pros: "Great plane! Big, quiet, fast, comfy"
Cons: "Food was inedible. Refund requested and received. Male flight attendant was inattentive, careless, and a poor attitude. Seats are crowded beyond reason."
Pros: "Quick, on time easy."
Cons: "Short flight.... so no food. No entertainment. Had to put my bag under plane and forgot to take out my headphones. My bad"
Cons: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Cons: "Again, United changed my original departure time from Burlington, VT to San Diego (via Chicago) from 10 am to 6:30 am. This meant an overnight stay in Burlington and loss of sleep and my free breakfast. In addition, I was stuck with 4+ hr layover in Chicago. The Chicago terminal was a mass of swarming people. Horrible!"
Cons: "Departure was delayed. No explanation. The boarding area is crowded and confusing. The plane's bins were too small for roller boards so passengers had to carry bags outdoors in snow and terrible wind, to get them loaded. The Newark airport where the plane landed was miserable! Departure from Newark was worse than landing if that could be possible! Awful!"
Cons: "Snack offering was caramely sugar cookie"
Pros: "Our seats weren't changed on us, as it was going to Florida"
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "The crew and ground staff kept us fairly well updated"
Cons: "An excessive delay that included having a part flown to Monterey from Los Angeles"
Cons: "NOT ON TIME EVER THIS FLIGHT IS ALWAYS DELAYED HATE TAKING IT ONLY DO AS A LAST RESORT"
Cons: "Fly on AA"
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Got to visit Chicago for the first time this weekend and has an amazing time! The flight was smooth and the price was unbeatable! Can't wait to go again!"
Cons: "Cheap price and late night flights! I also liked the crew service. They were great"
Cons: "Great service all the time , easy to go from one place to another"
Pros: "Personnel seemed pleasant and relatively competent. Boarding was confused and we had to stand for a long time waiting to board. And that was in Business Class!"
Cons: "United just doesn't stand up well against other carriers. It's becoming difficult to rationalize continuing to use United given their obvious tendency toward making money at the expense of the comfort of their customers. Everybody is aware and comments are continuous."
Pros: "* Convenient and new airplane * Beautiful movies and games, the screen is also high quality"
Pros: "Very nice flight staff. Will be joining again"
Pros: "Short. Easy."
Cons: "Flight a little late. Waited outside at SFO before anyone could board plane 15minutes it was cold."
Pros: "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
Cons: "Seat was uncomfortable."
Cons: "The flight was delayed an hour and half. Had to deplane after boarding. No one gave us any information. When arriving at LAX we had to wait on the plane runway for 36 mins before being able to get off. Again no one told us why or what was going on. 5 passengers had to sprint to make our next flight which was international and we almost missed it"
Pros: "The upgrade it made the all the difference in the world"
Cons: "Would not change a thing"
Pros: "Nothing, will never use United again."
Cons: "Flight was delayed due to weather which is understand. Get to Houston for connecting flight, run to gate, make it in time to be told they gave my ticket to someone on standby. Then customer service was so unimaginably rude that he was yelling at me as I was walking away."
Cons: "United is a bare bones airline with poor everything. Flight attendants that project ther roll MAINLY as safety technicians, uncomfortable seats (not to mention right packing. Booked this flight when it was listed as Luftstansa, but should have made another choice when I saw it was United."
Cons: "Wifi did not work. Limited food & beverage choices."
Pros: "The worst I have ever taken"
Cons: "Flight attendants rude. Super late and no offer for a drink voucher even"
Pros: "Quick flight"
Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"
Pros: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Cons: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."
Pros: "The crew was wonderful"
Cons: "Like any flight, the lack of choice in included snacks."
Cons: "In flight snack"
Pros: "Nothing. Absolutely nothing"
Cons: "Our flight was schedule to depart at 9:17am and didn't depart until 4pm. Delay after delay. I missed a business meeting with the city and now have to spend more money on a hotel room and rental car as I have to extend my stay as the city is not open for a meeting until Monday. This is absolutely ridiculous"
Airlines flying from Africa to Monterey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Africa to Monterey
Masks required on board, masks provided on flights from Africa to Monterey
Social distancing seating
Middle seats unavailable to book on flights from Africa to Monterey
Testing for antibodies, testing for symptoms for flights from Africa to Monterey
Waiving of change fees. Search flexible flights from Africa to Monterey