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My inflight entertainment unit was not working. The chair compartments were broken. The suite door would not latch. Given the cost of the total ticket, I was extremely disappointed in the service. The flight crew was not very helpful.

7 hours is a very long flight - the crew was ever present and helpful. The cabin was comfortable - WiFi was a disaster as was the entire entertainment and flight info system. They could have helped passengers by explaining that the information available on our screens and our continued attempts to entertain ourselves with our phones would be in vain. Other than that - all was well! Very comfortable seats, amenities galore and lots of crew attention. They might have benefitted from more crew as very few served the premium and basic economy,

The boarding area was crowded with inadequate seating. Flight delayed which made it uncomfortable.

Terrible we had to wait out in the cold for transfer bus to take us to the plane. Once we finally got on the plane seat had no cushioning not comfortable at all. Food was overcooked and dried out. I was skipped over when they served drinks I had to call them back to give me a drink with my food. Overall terrible experience this time. I have used BA before and never experienced service like this before. If this keeps up I will look for other options

My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.

It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.

Staff and comfort were great but first choice meal was unavailable even in row 21.

I have flown on British Airways, many many times and will continue to do so! Always the greatest service and staff!

My luggage was lost at the airport but American Airlines contacted me and got it to me the next day.

We paid for Business Class seats, but system did not have us and they were not available.