Cons: "WiFi wasn’t working"
Pros: "Crew was nice, flight was smooth."
Cons: "The plane was not boarded back to front because large parties were not broken up and therefore not social distanced."
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Cons: "Temperature oscillated a lot,"
Pros: "Very well organized, smooth boarding, early arroval"
Pros: "Very smooth flight, crew was great!!!"
Cons: "The issue was NOT the flight this morning, it was that I was left to sit 6 hours, getting no sleep, before the flight the evening before was canceled. I understand that weather can cause disruption but there is NO WAY it should take until midnight to make the decision to completely cancel."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Crew is nice, seat space is slightly larger than other airlines"
Cons: "This route (BOS-DCA and back) is ALWAYS delayed. This time it was 3 hours. I should have taken the train!"
Pros: "flights on the DCA-BOS route are the 2x2 planes, so no bad seats. Seats are also nice amount of space compared to some airlines."
Cons: "Not really the airline's fault, but there was bad weather on our route so we sat on the plane for 3 hours before we even took off. So for a 1.5 hr flight we were on the plane for 5+ hours."
Cons: "Food and entertainment were Not Applicable."
Pros: "For this flight the rows are just four seats total, two isle seats and two window seats; that means that there are no dreaded middle seats. The seats are larger and more comfortable than many competitors."
Cons: "The flight was delayed for two hours and then once we were on the plane and pulled away from the gate there was a "maintenance issue" so we sat just outside the gate for about 50 mins (bring delay time to three hours). The pilot was a bit worried about weather so there was no snack/drink service."
Pros: "On time."
Cons: "No more overbook"
Pros: "The service and the food"
Pros: "crew member good."
Cons: "delay delay delay"
Pros: "Flight went by fast, landed about 20 minutes early."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "Crew was the best"
Cons: "45 min flt - nothing else they could do"
Pros: "On time, quick boarding, excellent crew"
Cons: "Seating area was not clean"
Pros: "On time, comfortable seats, variety of snacks"
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Pros: "I liked that they allowed my dog to get on board with me in the end. I like that they had delicious options for snacks and good entertainment during the flight."
Cons: "I didn’t appreciate them questioning me about the comfort dog when all the papers were right in front of the attendant. Also, I had called in several times to make sure I had everything I needed to the last min change in having to bring my dog with me. I was told over the phone that I could have up until I boarded but then got to the airport and was commented about it a few times by JetBlue associates. It is confusing and fairly stressful especially when I called in ahead of time to confirm I was ok."
Pros: "Efficient birding and exiting process. Crew members attentive and quick"
Cons: "Plane was delayed 30 min but the team was clearly doing their best to get us going"
Pros: "Arrived early."
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "Boarded early, plenty of leg room, delicious in-flight free beverages & snacks, arrived at DCA 27 min early. My wife had a panic attack and the two stewardesses took great care of her and calmed her down. Despite my wife's condition, the stewardesses took great care of the rest of the passengers, too. We've flown JetBlue to Puerto Rico and loved the service. My adult son is a fan of JetBlue."
Pros: "The fly-fi worked very well."
Cons: "The "tv" didn't work - One of the things I like about Jet Blue"
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "My flight on Jet Blue to and from Jacksonville, Florida was excellent. On the way down I met a gentleman who shares a lot of my Masonic interests and on the return flight I sat next to a gentleman that has a military background that allows him to help people who are trying to complete their high school education."
Pros: "Only my 2nd time on Jet Blue and this time it was that only two seats per row flights. The boarding process was smooth. I checked in online and had my pass on my phone. The seats were comfy enough & wifi was free along with tv. The flight itself was smooth and the flight crew address any possible issues beforehand. The crew was on-point with the routine but they had really great customer service. I usually don't think of JetBlue when looking to book but they are really winning my business. Great job overall."
Cons: "As with all others I've been on, airplane seats need more form."
Pros: "Flight delayed. Other than that everything was good, friendly crew, TV program on board, drinks and snacks, plus a carry-on item allowed, will use JetBlue more in the future ."
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "They have come a long way hope it will be kept up-being on time is important, staff welcoming good too. Enjoy flying JetBlue. Need to offer flyers easier way of becoming "special" or less "tariff" to reach special status"
Cons: "So far nothing"
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Pros: "Everyone was great, and the communication through the weather delay was excellent."
Cons: "The entertainment: headphone jack was tricky to connect and (due to the weather) the stations didn't work."
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Pros: "Seat was fine"
Cons: "Plane was blowing excessive amounts of cold air on my seat, and airflow could not be adjusted. I explained this would trigger a sinus infection, a common issue for those prone to sinus infections, not to mention it was simply uncomfortable. I asked for this to be addressed. It was not, despite I was told turning down the air might be possible. No follow up was provided. Sure enough, I now have s sinus infection."
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Pros: "The Crew and aircraft were great. Everything was on time."
Cons: "Someone playing a movie on their laptop with the speakers up so the whole row could watch. 2 1/2 hours of machine gun fire from some movie I couldn't see."
Pros: "All went well. No issues whatsoever even with the cold weather and snow all over the eastern seaboard."
Cons: "2 and half hour delay, after being ask to be at airport 3 hours before flight due to construction at terminal. So with that sat at airport for close to 6 hours waiting."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "The snacks, the voluntary offering of to put the the carry on the back of the aircraft, the crew and the fact that the co-pilot is a woman."
Cons: "The turbulence and the harsh decent of the plane scared me and I have a panic to flying."
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Cons: "Excellent experience"
Cons: "There should have been food for purchase."
Pros: "Quick boarding. Nice crew. Newer clean plane."
Cons: "No screens provided. You have to use your phone with the United app and that’s assuming you have headphones and they gave me ear buds but they don’t work for iPhones...so yeah."
Pros: "more space on this flight somehow? still cramped but not as bad as others."
Cons: "Crew was late. Delayed the flight by 45 minutes."
Cons: "Late flight No room for bags for Group 2 in bulkhead row"
Pros: "Well we boarded and left early..."
Cons: "No free entertainment, kept us on the plane for 30 minutes before getting in to the gate, and left our luggage on a later flight."
Pros: "Service was nice & early."
Cons: "Boarded the plane later to be asked to switched planes because of mechanical problems with the first one. After boarding the second 2 hour delayed plane my family and I were asked to step off the plane and go to the front desk because they made the mistake to give several people the same seats. It was horrible, and embarrassing. My family, friends and I will definitely won’t be flying eith United."
Pros: "Absolutely nothing"
Cons: "Your customer service sucks. Not sure if the agents know what they are doing as we are tossed from Delta airlines to United airlines"
Cons: "Seats are not very comfortable. Food selection is not very good.."
Cons: "THere was no entertainment"
Pros: "We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours."
Cons: "The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating."
Pros: "They fixed it quickly so I'm over it."
Pros: "Economy Basic check-in was easier than I'd expected it to be, security was quick and seamless. Once on board the aircraft, the flight crew kept us informed about possible weather issues (e.g. turbulence), including the approximate time to expect it, how long it might last, and that it would probably preclude in-flight beverage service. Flight attendants offered to provide one-at-a-time beverage service to those "really in need of a drink." I thought that was pretty gracious under the circumstances, and was happy to see that passengers didn't take advantage of the option :-). Looks like United is doing its best to counteract its recent negative publicity. Well done!"
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Cons: "Poor customer service.Flight was delayed and the employees at the counter where not helpful at almost missed my connection if the crew in Jersey weren't waiting for our flight to arrive.Since then I try my best not using United to flight"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "Staff at airport and cabin crew were mostly nice. At airport, the ticket agent helped correct a mistake and was very helpful."
Cons: "There are TVs on the backs of chairs where they advertise that you can pay to watch shows or movies and play the safety video. That would be fine if you could just turn it off once that's done. But it was too hard to turn off, and after the safety video, they played three ads (you couldn't turn the ads off). At the end of the flight the tvs camenon again. It was also a night time flight - how can you sleep with the screen on. Also, the seat space seemed smaller than usual so the screen was in my face. I hated this flight."
Pros: "United canceled my flightl"
Cons: "United canceled my flightl"
Cons: "Delayed because of mechanical problems and did not announce gate changes."
Pros: "It was perfect flight by all means"
Cons: "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
Pros: "It was a quick flight. The flight attendant was friendly."
Pros: "Crew is nice"
Cons: "United app doesn't work on all my devices"
Pros: "It's was on time."
Cons: "The airplaine smells bad."
Pros: "The flight attendants were courteous, despite the screw-ups caused by the computer system."
Cons: "The computer system issued the same seat number to my wife and two other people, and two me and one other person. Other people had duplicate seat assignments as well. Worse, for an overnight flight, my seat would not recline."
Pros: "I slept"
Cons: "Provide real food. Board back to front, window to aisle"
Pros: "The plane is new and it was spacious and comfortable."
Cons: "They change the gate and no one told us anything, just when someone asked they told us, flight was delayed but fortunately we arrived on time. You have to pay for al the entertainment."
Cons: "Terrible delays and little to no communication."
Cons: "Delays sand discomfort!"
Pros: "TSA was very rude in Cleveland."
Pros: "We made it with all our luggage"
Cons: "LONG walk at ORD from gate to gate. Very confusing boarding process."
Cons: "It seems that United is always overbooked and does not have space for carry-on's (obligating you to place carry-on's with regular baggage)."
Pros: "The crew was very nice"
Cons: "Having to go from one end of the airport to the other to get my luggage. I will never fly united again"
Pros: "Flight was fine."
Cons: "We arrived with 10 minutes to make our next flight at ORD. The flight crew could have requested that folks who did NOT have tight connections wait a few minutes so the rest of us could get off the plane efficiently. This did not happen. Folks who lived in Chicago just took their sweet time gathering their stuff while we waited."
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Cons: "Arrived at 1:30 AM"
Cons: "Seating on the plane for about 2 1/2 hours"
Cons: "Long waiting time to get luggafe"
Pros: "I did not like anything .We had four hours of delay. They did not even have the curtesy of giving us something to eat."
Cons: "At Chicago they charged me # 25(dollars) for my bag that weighed Twenty Five pounds. Why? When I left D.C. I had the same bag with me in the plane. When I asked the people at the United Counter no body could give an answer."
Cons: "Departure was delayed for five hours. Gate changes 4 different times to opposite sides of the terminal. Weren't told honest reason of the delay until two hours in. They boarded half of the plane and stopped when the pilots radioed in that there was a severe hydraulic fluid leak. Updates were supposed to happen every thirty minutes but more than three times they were longer than thirty minute intervals and at one point more than ninety minutes without an update. The representatives at the Chicago gate told us we were all set then the rest of the passengers boarded the plane. The pilot said they were waiting on maintenance paperwork to print off but then we waited an extra hour at the gate on board while we could still hear very loud tests of the hydraulic system. Once we finally left the gate and headed out on the runway for takeoff we stopped just before takeoff and the pilot said we were waiting on PAPERWORK AGAIN! This was another 30 minute delay and we finally took off. We were supposed to arrive home at 10:00pm and instead arrived at 3:00am..."
Cons: "After three on-time flights from the other side of the world, I was stuck in Chicago for a 3 hour delay. The flight finally arrived at Reagan 2 minutes after the runway closed so we were rerouted to a different airport where we finally landed 4 hours late."
Pros: "Uncrowded flight so there were lots of extra seats!"
Cons: "No food or snacks provided for free."
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."
Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"
Pros: "Everything was nice about this flight"