BWI
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Round-trip
1 adult
Economy
Sat 2/25
Sat 3/4
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Good to know
Low season | February |
|---|---|
High season | June |
Cheapest flight | $233 |
Average price round-trip | $233 |
Good deal round-trip | $54 |
Good deal one-way | $42 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 27% increase in price.
Flight from Anchorage to Baltimore/Washington
(avg. price over the last 2 weeks)
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FAQs for booking flights from Alaska to Baltimore
Top 5 airlines serving Alaska to Baltimore/Washington
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29409 reviews
8.5Boarding
8.3Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
Pros: "Plenty of legroom."
Cons: "Better seat assignments for our family."
Pros: "Plenty of legroom."
Cons: "Better seat assignments for our family."
Pros: "Flight crew and airline attendants very helpful"
Cons: "Cleanliness of airplane"
Pros: "the head rests where best ever for shorter person .crew friendly.kept informed."
Pros: "The crew and timeliness of this airline is hard to beat!"
Pros: "On time."
Cons: "None"
Cons: "Had the exact same meal on both of our flights. Flight from Seattle was one hour late in departure."
Pros: "In flight entertainment was good"
Pros: "Service was prompt. I like the free entertainment on your own device"
Cons: "This is unusual for Alaska Airlines but there was a grumpy flight attendant!"
Pros: "First class away with leg rest on first flight was very nice. Great gate agents in BRW, Anchorage and Omaha."
Cons: "Flight was canceled, downgraded to coach on replacement flight, luggage was lost (still waiting), surly gate agent on CRT leg. No need to be so unpleasant."
Pros: "I dont like there service."
Cons: "Alaska airlines did not provide assistance and I requested to assist to re check in my baggage. I did not receive any assistance to the airlines staff. This is horrible service and not happy to the alaska airlines."
Pros: "This was the most leg room I've ever seen in economy class. For someone who's tall--that's a huge plus. However, I couldn't sleep because I was so cold. I was wearing a sweater and long pants and was still freezing."
Cons: "The temperature in the cabin was way too cold."
Pros: "Flight attendants were very nice & patient. Did fabulous job making sure everyone had water before the in flight food & drinks came through. The order process & quick payment process made things move swiftly."
Cons: "the small amount of leg room."
Pros: "The plane was clean, with charging at the seat and entertainment choices via your own device were pretty good - new films and a good assortment of TV programming. The crew was friendly and efficient."
Cons: "A few more inches of seat and leg room would give it an excellent"
Pros: "Everything went well on the flights, very cordial and friendly staff on the ground and in the air."
Cons: "The last 3 flights thay I've been on from Seattle to Nashville, it seems that it is too warm, would appreciate if they turned up the air conditioning."
Cons: "Flight was delayed due to a maintenance issue. We were put on a different plane and departed. Staff was very helpful."
Pros: "I take this flight about 30 times a year and I love it."
Cons: "I do not like teachers and people that work for the hospital complaining about people that live in Bethel."
Pros: "I really enjoyed the leg room being 6’4” and all! All my flights were con time, and without delay. I definitely we will recommend Alaska Airlines to family and friends."
Cons: "Not showing free movies on the flights."
Pros: "I was in an exit row and it was so nice and spacious. Boarding was easy."
Cons: "Passengers moved from their assigned seats after the flight started, so I went from having a comfy back seat with nobody in the middle to suddenly having a very large person sitting in the middle. That alone wouldn't have been so bad, but he had very poor manners and spread his legs and arms out as far as he could. It was an extremely uncomfortable flight."
Pros: "Everything and everyone is awesome!"
Cons: "I just hate turbulence."
Pros: "This is a flight that locals and contractors take. Frequently, many people on the flight know each other. In Bethel, you will always board with stairs. The crew is very professional (though they may strange errors describing the terminal in Bethel because many of them have never been there), but this is changing as more and more pilots and crew have lived or do live in Bethel."
Cons: "Many times this flight is a combi, so no first class. Generally, no entertainment, and wifi cuts off after about 20 minutes. From time to time visiting contractors or short-timers won't stop talking on the flight about how much they hate Bethel (but have no trouble making a living from it)."
Pros: "i flew from seattle to orlando and although it was a long flight i was very comfortable with ample leg room"
Cons: "on this leg of the trip i asked one of the attendants for help with the in flight entertainment and the only suggestion i got was to rent a tablet from them."
Pros: "Friendly staff"
Cons: "Overbooked flight, moved to isle seat instead of window seat which is incredibly uncomfortable for a person of my stature."
Pros: "Everything other than the seats"
Cons: "Seats. Especially when I paid more for Exit seats and found out the first row of exit seats did not recline."
Pros: "We liked that we got the best price possible with Alaska from Kayak. It was a great staff aboard the flight!"
Cons: "Our landing was very rough both in Seattle and Portland. Also, our boarding took forever and there were a lot of rude people not letting seniors or mothers with young children go first. Some people also had horrible colds and were coughing loudly and very grossly all through the flight."
Pros: "I liked the service from the associates overall."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "Great customer service on the flight"
Cons: "First class seat was not very comfortable."
Pros: "Love it. I'm going to continue using it"
Cons: "They forgot our row, and the flying attendent was a little on edge"
Pros: "Everything was great EXCEPT for the wifi that cost $$$ and was slow and told me my device couldn't stream tv or movies. $10 not well spent"
Pros: "They gave us free snacks while we were sleeping, was on time, friendly crew."
Cons: "The plane was super filthy on both legs of our trip. The area between the seats looked like it had NEVER been cleaned since the plane was built."
Pros: "The entertainment options where good and boarding happened on time"
Cons: "It wasn't as comfortable as I'm used to with first class, the beverage service wasn't very good and I just didn't get the service I'm used to when flying first class. They also left my bag behind in LA that's completely unacceptable as a first class customer my luggage should be priority"
Pros: "We were flying international and bags were checked through to our final destination AND AA did not charge us for our checked bags because it was booked as part of an international ticket. (which I didn't learn before flying so it was a pleasant surprise, most airlines want to charge you for the domestic leg of your flight)! They allowed us to board early and were very accommodating for our family of 7. I finally figured out the in air entertainment on our devises, which didn't seem to work on our previous flight. Snacks were minimal."
Pros: "Very professional staff yet personable, helpful with questions r/t the flight. Great flight and great landing! I love that you do not have to pay for every single thing and that the weight limit on luggage is still at 50 lbs! Definitely will use this airline again!"
Pros: "I love the fact that the airplane had electrical outlets at each seat. I was able to charge my phone so I never run out of battery! The crew was very also very nice."
Pros: "I liked pretty much everything about flying Alaska and I will book with them again. The planes are clean and comfortable. The staff was seemed very friendly and helpful.They appeared to like their jobs. Love the charging station at each seat and the free movies."
Pros: "the crew was very pleasant & made us welcome, instead of just some "seat number""
Cons: "flight was delayed about 30 minutes for loading & take off."
Pros: "Direct flight and ease of boarding/unboarding/"
Cons: "On my return flight, the seat did not recline."
Cons: "I am 6' 2" tall. I can't put the tray table down because my knees are in the way. That problem becomes worse when the person in front of me leans the chair back."
Pros: "I recently took a trip from BWI to LAX and flew Alaska roundtrip. I had never flown Alaska Airlines before, so I was a bit nervous before I took the flight because I had no sense of what it was like. I was very pleasantly surprised. The crew was extremely friendly and great at customer service. The seats were comfortable and the plane was very clean and spacious. I would absolutely fly Alaska again."
Cons: "The usual - I hate when airlines charge for food and checked bags. I didn't try the food because of this. Most of the stuff I was annoyed with didn't really have anything to do with anything Alaska could have controlled. For example, I was seated next to a very fussy and whiny baby during my red eye from LAX to BWI. Airlines in general should have some sort of warning for customers who are sitting unwittingly next to children. Overall, I had minimal complaints."
Pros: "The Alaskan airlines staff was very friendly and accommodating. I felt as though they went above and beyond to ensure I traveled comfortably with my baby."
Pros: "Efficient boarding and on time flight-crew was friendly and helpful."
Cons: "Being between two big men, I felt squished in the middle, so I don't know if the seats are smaller than other airlines, or just my situation, but sleeping was pretty much out of the question, as I could barely move."
Pros: "For the most part everything was good"
Cons: "The plane was small and the guest in the seat next to me occupied his seat and made himself comfortable enough to extend himself into my space as well. I paid for my seat and didn't expect to have to share it with anyone else. It made the three hour flight a bit uncomfortable."
Cons: "I was seated in 19A and they had already ran out of the Chefs sandwiches by time they got to my row."
Pros: "My first time flying alaska and it was fine. Probably the best part was that everything was on time. I gave zero stars for food and entertainment because there was none. I was happy they were considerate of people who wanted to sleep during the flight since it was overnight."
Cons: "For such an expensive long overnight flight there was no food, and I had a 5 hour layover."
Pros: "I loved how the crew worked so well together. It was the first time I flew with Alaska. I joined and decided that Alaska will be my airline. Thank you so much."
Pros: "Everything great."
Cons: "N/A"
Cons: "Not sufficient time between flights - catching next leg to Atlanta. Had to literally run to another concourse to make flight even though the arrival from Anchorage was on time."
Pros: "Crew was excellent. Flight was smooth and on time. Didn't purchase food or entertainment. Ate prior to the flight. Seats are very cramped in coach area. I'm not a big person but the guy beside me was and spilled over into my space. Uncomfortable! Upgraded to first class for the next leg of my trip."
Pros: "Pretty good cabin space Charging stations"
Cons: "Long wait for take off No free entertainment options (music)"
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Old aircraft showing its age."
Pros: "Fast easy flight"
Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Cons: "90 minute delay"
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "all good"
Cons: "unsure"
Pros: "NOTHING."
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Cons: "Excellent"
Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Smooth flight. Everything was great."
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "Everything was great everyone was fantastic. F"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Cabin was too hot!!!!"
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "Everyone was friendly and got us to our destination"
Cons: "None"
Cons: "Cramped seating for premium Econ"
Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Pros: "Quick flight"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Cons: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Pros: "The staff was wonderful and the flight was smooth"
Cons: "N/A"
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Nothing"
Cons: "Terrible staff"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Cons: "N/A"
Pros: "The crew was nice and helpful."
Cons: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Comfortable seating and roomy"
Cons: "Nothing"
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."
Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "Nothing to speak of. Nothing exceptional from any other airline - basic"
Cons: "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."
Cons: "First class seats were uncomfortable for a 6.5 hour overnight flight."
Cons: "Not a lot of leg room"
Pros: "Everything was smooth and on time"
Cons: "Boarding passes were hand written, very 1980s or earlier"
Pros: "Convenient to go thru intl security / boarding area"
Cons: "No on board Wi-Fi or entertainment , but. That is fine go short flight, I love sun country out of SFO"
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Cons: "They could upgrade like some of the other airlines and add entertainment of some kind to the flights"
Pros: "The flight was on time."
Cons: "The seats are way to close together! No lag room for a person 5 feet 11 inches. I was uncomfortable during the entire flight! They served one beverage and that was it. They charged $6 per person to reserve a specific seat in advance! I think I will drive next time, because Sun Country treats their customers like cattle in a stall! (Crammed seating)"
Pros: "The price"
Cons: "They switched my seat last minute because the accidentally charged me for bags that didn’t get checked and had to re-check me in. The woman in the seat in front of me was practically sitting in my lap, which I couldn’t help unless someone surgically removed part of my legs. My knees were smashed against her recliner seat for the full three hour flight. I was moved from a window seat mid cabin to a seat surrounded by children under the age of six. No chance at rest. Made me lug bagged to oversized drop off only to be told that my gear wasn’t actually oversized and I had to lug it all back and stand in line for bag drop off again. This was a bad time."
Pros: "On time."
Cons: "Some seats were loose."
Pros: "Affordable flight."
Cons: "Was not aware they charge for a carry on bag."
Cons: "Tightest seat I have experienced 90 minutes to get luggage at carousel Offered drinks only once"
Pros: "Wings didn’t fall off"
Cons: "Both flights each direction were delayed and late and luggage was a nightmare with major waiting times (the whole flight waited over an hour for luggage). The flight delays were related to staffing emergencies. Luggage seemed like 1 guy was working. With their fees, they push you to check your bags but don’t have the service to back it up. Do not recommend if your schedules are tight."
Cons: "Both flights to and from Alaska were delayed. The carry on baggage fees the seat selection fees were a terrible upcharge. I will not fly Suncountry again."
Cons: "baggage was slow, missed our shuttle."
Pros: "The thing I liked most was the non-stop flight from ANC -> MSP. Seats were fine, didn't feel more overcrowded than usual. Crew was polite and boarding was fairly quick."
Cons: ""Lowest fairs!!" and then on check in they nickel and dime you with extra costs for even a carry on AND to choose a seat that you already bought!! I mean, you don't have to. You could always just wait until check in at the airport and get thrown into a middle seat. Saving extra money was what pushed me over the edge here, but after all the fees after booking was paid for and experience, I would have gladly paid the extra money to fly Alaska Airlines."
Cons: "My father also had a seat that would not recline. Not good for a 5+ hour overnight flight."
Pros: "Great staff and crew. Very good for an economy flight."
Cons: "Flight 2 hours late. There is no entertainment or food just soda."
Pros: "Friendly crew"
Cons: "Late departure, dirty plane, hidden expenses"
Cons: "The seats don’t give much leg room and no plug ins available for phone/iPad. Guess I’m used to Alaska Airlines."
Pros: "Sun Country is a good airline."
Cons: "That Sun Country is charging for carry-on items."
Pros: "Easy flying. Relaxing. Couldn't be better."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "Didn't happen"
Cons: "Didn't happen"
Pros: "That the plane was not full"
Cons: "The plane was delayed 1.5 hours and no one at the desk provided any information, updates, the sign wasn't even current in terms of estimated take off time. Really too bad because I had good experiences on previous SC flights."
Pros: "Left on time and arrived early at destination"
Cons: "There was no overhead room for carry on bags when I boarded at row 11. I just had a cloth bag and had to keep it at my feet- not comfy leg room for a 5 hour flight."
Pros: "The staff was very friendly and efficient."
Cons: "Seats are TINY even for myself (5'5 130lbs). Wish the flights had wifi too! I'm sure that's not always feasible though."
Pros: "Inexpensive non-stop flight"
Cons: "Everything was good"
Pros: "Fast boarding and great service. Funny piolet was a a plus."
Cons: "Paying for tablet use during a 6 hour flight."
Cons: "Uncomfortable seats"
Pros: "Nothing"
Cons: "Poor seats, no reclining. No head rest. Most uncomfortable flight ever. No WiFi. Ran out of dvds for movies before row ten. Offers nothing! If your going to be a budget no amenities sure line ADVERTISE IT! Don't fool people. Never again!!! Terrible"
Cons: "We were an hour late taking off because the pilot waited for a late passenger causing us to miss the take off firm which I feel was unfair to the entire plane who all boarded on time."
Pros: "No problems boarding. Can't rate food or entertainment as had neither."
Cons: "Cabin was uncomfortably warm. Attendant was unhelpful and rude when I had trouble getting my bag into overhead."
Pros: "We loved that the plane took off each time on time."
Cons: "Cabin was about 85 degrees the entire flight"
Pros: "The people on the plane was great"
Cons: "The people at the ticket counter and gate liked their jobs as the were talking down to the customer and not to the customer"
Pros: "Don't know why more airlines don't board from the back to the front like Sun Country - WAY more efficient and very smooth. The crew were funny and cordial. I had sprained my ankle on my vacation and was on crutches. Employees at the airport were quick to supply me with a wheel chair to my gate and had one waiting for me on the arriving end when we landed."
Cons: "Very uncomfortable for an overnight flight. Sleeping was impossible. The headrests need the adjustable 'wings' like most other airlines so you at least have something for your head to rest against. Seats barely recline so even with a pillow your chin is in your lap. Nice to have the full can of pop but a pretzel or peanut snack would have been nice for a 5 hour flight."
Cons: "I would have to say I miss not have a bit of a snack to go along with the beverage offered."
Pros: "The pilot was great at explaining the delay, keeping us informed, being apologetic"
Cons: "Can't get around being disappointed in a 2-3 hour flight delay, even if it isn't the airlines fault. There's never enough communication with the waiting passengers. Also, l chose to pay more for a preferred seat: window because I like to look out. I wish the site would have told me that the seat had only a blank wall. Also I believe the diagram is inaccurate about where the wings are in relation to the rows"
Pros: "Smooth flight and we were treated well."
Cons: "No snacks!"
Pros: "seating and timeliness, no baggage fee!"
Cons: "food"
Pros: "larger seating. Overall"
Cons: "not enogh professionalism in same crew members"
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "Nothing"
Cons: "The seats in the row right behind 1st class are extremely narrow. Customers should be informed of that when booking or boarding."
Pros: "Crew was friendly and professional and helped people with their bags. There wasn't a big difference between this airline and other bigger airlines. Some flights will be better than others depending upon the crew and passengers and weather, but passengers are packed in one lost all the flights."
Cons: "Took a long time for passengers to board and "line" was clogged up at the gate by people waiting. People need to get out of the way of those boarding. Ran out of video machines by the time they got halfway down the aisle."
Pros: "The flight was on time. Plane was clean."
Cons: "We ran into rough weather and I know that the crew cannot control that."
Pros: "Everything was great. Thanks"
Pros: "Nice smooth ride. Service was great. Very friendly. Great landing in rough weather."
Pros: "We were assigned to the exit row, so had more leg room. It was a new plane and very nice."
Cons: "It was an overnight flight and we could not recline the seats, which made sleep impossible."
Pros: "Friendly staff"
Cons: "Food options were poor"
Pros: "I like that SunCountry flys directly to my most important locations,"
Cons: "Can't spring for a bag of pretzels or something?"
Pros: "Had window seats"
Cons: "Why are you sending me this survey at 2:31 am?"
Cons: "No complimentary snakes No inflight entertainment"
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
Entertainment was very plentiful, staff were courteous. Seating was HORRIBLE. That is the most cramped I’ve ever been on any flight …Jet Blue and Spirit included. Very uncomfortable for a six hour trip.
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Cons: "Great"
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Pros: "Nothing"
Cons: "Flight was delayed 3 hrs"
Cons: "The WiFi I was terrible other than that great flight"
Pros: "Awesome Customer Service"
Cons: "Nothing"
Cons: "More space."
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Pros: "?"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Cons: "Pushy crowd.."
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Cons: "Same is last."
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Cons: "Getting canned and put on a flight five hours later. Good job AA"
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "People were nice"
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Cons: "No carry on bags"
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Cons: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."
Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "the flight was great and comfortable"
Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
Pros: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Cons: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
Pros: "Ease of travel"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"
Pros: "Overall good experience"
Cons: "Delayed almost an hour."
Pros: "Flight and flight crew were wonderful. No problems at all."
Cons: "Had to be rebooked, but was not told it was as a stand-by. I think this information is important to tell a customer. Was only told the next flight time out. Then when I received my bag back (was placed under plane upon boarding which was no problem), my handle was broken."
Pros: "Good"
Cons: "No e"
Pros: "The crew was outstanding and the flight on time."
Cons: "One of the bathrooms was not working properly so everyone had to do with two bathrooms."
Cons: "The boarding time"
Pros: "Fast flight. Made it 12 min earlier to the gate."
Cons: "Tv did not work, internet to bad"
Cons: "Need power outlets at seats."
Pros: "The crew was friendly"
Cons: "The seats are small, no real space, things over all looked run down, feels like I’m taking a city bus but even those have more room."
Pros: "The seats were comfortable."
Cons: "I didn't like that they charge for the direct TV and movies. I really think that should be included. The flight was delayed for a minor repair , for inconvenience, I think they should have offered the direct TV free. I didn't see anyone around us buy it. The crew was OK but didn't stand out sharp in their uniforms. I liked the ANA legs of our trip much better."
Pros: "Plane arrived early and deplaned early. Crew pushed to serve drinks even though there were bumpy stretches."
Cons: "In boarding, putting groups 3, 4, and 5 in the same line works poorly. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification."
Pros: "The price was decent. The plane was delayed by about 20 minutes, and they worked hard to get us on the flight quickly so we could make our connector flights."
Cons: "For a 5 1/2 hour flight, the only snack we got was one cookie. For the 4 1/2 hour flight, the only snack we got was a very small bag of pretzels. There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless. You have to download their app before the flight starts. I was having issues with the app on the previous flight, so I tried to get help with it before we took off. Our flight attendant acknowledged she heard my question and then just walked off and didn't help me."
Pros: "I liked the flight attendant, who was kind and courteous."
Cons: "I hated the plane. I do not feel comfortable on prop planes, especially one held together by duct tape. My son pointed it out to me inside and outside. The plane should be. out of commission."
Pros: "I rebooked on another flight very easily! That was excellent"
Pros: "Zero. Literally nothing."
Cons: "Delayed more than 4 times. And changed gate. Just terrible"
Pros: "It was generally quiet and peaceful. I called the stewards at one point and they were very prompt and attentive."
Cons: "Teeny tiny seats on an overnight flight? I had to ask my rowmates to clear the row so I could find my glasses that had fallen under my seat because there simply wasn't room to maneuver even an arm down to manually search for them. This is not to mention that most people sleep on these flights; how is that comfortable for most regular Americans?"
Pros: "For the amount I paid I'm surprised all we got was mixed nuts! Very disappointing! I hated watching movies on my iPhone, wished you had mounted headrests"
Cons: "Free food or more snack options! Tv consoles in the headrest"
Cons: "We had to return to Newark due to problem with the plane. So we prepared for a crash landing, but there was little information as to how long it would take to land. So we circled for about 1 hour, waiting to crash land, Little information from the cockpit, and the steward was not prepared for the scenario. Upon normal landing, there was no information as to the next step. Disappointing."
Pros: "Thought it was cool with the screens in the seat even though I didn't use them"
Cons: "Seats were cramped and the power outlet was to hard to reach since I couldn't see it. I ended up just using my battery pack."
Cons: "Very limited free entertainment"
Pros: "The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up."
Cons: "I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been."
Pros: "Quick flight and free checked bag."
Cons: "People took a long time getting off the plane in front of us."
Pros: "Attendants were nice"
Cons: "Switched from ANA to an ANA operated by United. I wish we could have stayed with ANA. Legroom was shorter by at least 3 inches, so knees hit seat in front. Made for an uncomfortable flight, reminding me of why non-US carriers are the better way to go"
Pros: "On time/early"
Pros: "Great flight friendly person sitting beside me, would like seat towards front but my husband likes sitting in back , we had seats in row 27 & window seat for him he likes looking out. It was very enjoyable. Thank you"
Pros: "no delays!"
Pros: "Seats were comfortable. I passed out so couldn't take advantage of the food and entertainment. Nevertheless, I was comfortable enough to take a snooze. Despite the turbulence, Captain remained in control and ensured smooth safe travel."
Cons: "Sitting in the middle. And the bright light from the TV kept turning on because I would lay my arms on the arm rest. Also, airline attendants were not friendly. Maybe, they too needed to take a quick snooze."
Pros: "Crew"
Cons: "Seat did not recline at all. I have no idea if the entertainment was any good because I did not experienced it"
Pros: "Friendly staff and working equipment wins!!"
Cons: "A one-way a form from BWI to Denver is $169. The cost of an upgrade for this flight from Houston to BWI was $589. Please explain that United."
Pros: "Boarded on time. That is all."
Cons: "After boarding, we waited on the plane for a long time before they said there was a mechanical problem and we would need to deboard while they fix it. After waiting another four hours they finally canceled the flight. They couldn't get us another flight and said to come back the next day to see if there is another flight out."
Cons: "I was not told that if I voluntarily checked my carry on bag I wouldn't be able to make flight changes later."
Pros: "Nothing at all"
Cons: "Everything"
Pros: "The flight itself was ok."
Cons: "They have lost my bags. I won't receive them till Friday."
Cons: "Lost my bag"
Pros: "I received my e boarding pass the night before"
Cons: "The boarding pass that was sent the night before had the incorrect gate and no seat assignment. I spoke w THREE agents at checkin and they all sent me to the (wrong) gate- C25 and wouldn't give me a seat assignment. That is a long way to go w a scooter and a bag, only to learn the correct gate is B4. I was the last to board, there was no bin space left. it shouldn't be so complicated."
Pros: "Customer service"
Cons: "No problem"
Pros: "Yes"
Cons: "All"
Pros: "Same as above."
Cons: "None"
Pros: "Flight was great."
Cons: "Only negative was that the seat was cramped, not much room."
Pros: "I like that you guys offer the free wifi and entertainment. You guys should offer headphones as well. I had no idea that was offered until I got on the plane."
Cons: "2.5 hour delay. No working bathrooms. Couldn't hear the tv and headphones that they gave out were useless."
Cons: "flight was delayed for over 5 hours and gate was changed over 6 times"
Pros: "assigned seating"
Cons: "Hate the lack of leg room."
Pros: "Over all it was a great flight aside from the rain delay but that's Mother Nature for you"
Cons: "Lost my luggage and made us late"
Pros: "Everything you are.."
Pros: "Nothing"
Cons: "They canceled my flight, lost my luggage made me miss events in my life on my vacation and only comped me 20$ food ticket which is nothing in an airport. And I was stuck in an unfamiliar airport for 10 hours waiting for a new flight through another airline. Oh and dod I mention the bag they lost for a whole day was 50lbs of fresh Alaskan seafood and yes it all was thawed.... I will never fly United airlines again."
Pros: "Everything"
Pros: "Needed to get to a hurting friend asap who's husband was dying. When I checked my luggage the delta employee gave me a heartfelt hug & words of encouragement Which meant more to me then anything. That's not in any training manual that's the heart of a great employee...."
Pros: "New plane"
Cons: "The way you bord the plane"
Pros: "Crew were friendly and helpful."
Cons: "I don't think it's possible to construct a plane more cramped than that, but I'm sure someone will rise to the challenge."
Cons: "Limited leg room. Seat didn't recline."
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