Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "Flight crew and airline attendants very helpful"
Cons: "Cleanliness of airplane"
Pros: "the head rests where best ever for shorter person .crew friendly.kept informed."
Pros: "Alaska is the friendliest airline, throughout every touchpoint we have with them."
Pros: "The crew and timeliness of this airline is hard to beat!"
Cons: "Had the exact same meal on both of our flights. Flight from Seattle was one hour late in departure."
Pros: "The cheese and fruit tray is great."
Cons: "Boarding takes forever. The seats are too narrow."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "I dont like there service."
Cons: "Alaska airlines did not provide assistance and I requested to assist to re check in my baggage. I did not receive any assistance to the airlines staff. This is horrible service and not happy to the alaska airlines."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "Seats are comfortable and feel roomier than most, boarding was easy, flight was turbulant but still comfortable and even arrived early, fantastic crew, never have an issue."
Cons: "The following are not complaints just my review of the topics given: I did not purchase any food on my Alaska flights because there were no plant based (vegan) options. I was unable to use the in-flight entertainment that was advertised (many times) for unknown reasons."
Pros: "Boarding process was smooth and efficient."
Cons: "Flight was super warm!!"
Pros: "Cabin crew"
Cons: "Even in Premium seats, there is no room for comfort. I am a skinny guy, and still those seats are killers. Time for a re-do! I suggest making Premium seats 5 to a row instead of 6."
Cons: "Flight was delayed due to a maintenance issue. We were put on a different plane and departed. Staff was very helpful."
Pros: "I take this flight about 30 times a year and I love it."
Cons: "I do not like teachers and people that work for the hospital complaining about people that live in Bethel."
Pros: "I really enjoyed the leg room being 6’4” and all! All my flights were con time, and without delay. I definitely we will recommend Alaska Airlines to family and friends."
Cons: "Not showing free movies on the flights."
Pros: "The flight was comfortable"
Cons: "Everything was good"
Pros: "Everything and everyone is awesome!"
Cons: "I just hate turbulence."
Pros: "This is a flight that locals and contractors take. Frequently, many people on the flight know each other. In Bethel, you will always board with stairs. The crew is very professional (though they may strange errors describing the terminal in Bethel because many of them have never been there), but this is changing as more and more pilots and crew have lived or do live in Bethel."
Cons: "Many times this flight is a combi, so no first class. Generally, no entertainment, and wifi cuts off after about 20 minutes. From time to time visiting contractors or short-timers won't stop talking on the flight about how much they hate Bethel (but have no trouble making a living from it)."
Pros: "i flew from seattle to orlando and although it was a long flight i was very comfortable with ample leg room"
Cons: "on this leg of the trip i asked one of the attendants for help with the in flight entertainment and the only suggestion i got was to rent a tablet from them."
Pros: "A straight flight"
Cons: "The fact that I watched the crew throw my luggage 5 feet and broke things in my suitcase. The won't do anything about it"
Pros: "Friendly staff"
Cons: "Overbooked flight, moved to isle seat instead of window seat which is incredibly uncomfortable for a person of my stature."
Pros: "20 minute luggage delivery policy. Great entertainment system based on app and wifi. Free texting and messaging on flight to keep you connected. Usb and full charger available in every seat."
Cons: "Limited reclining. Small pocket below table to hold your stuff. No food included in such a long flight (5.5 hours)"
Pros: "Everything other than the seats"
Cons: "Seats. Especially when I paid more for Exit seats and found out the first row of exit seats did not recline."
Pros: "Friendly crew, clean plane, loved that there was USB and power outlets in every seat, on time departure and arrival"
Pros: "We liked that we got the best price possible with Alaska from Kayak. It was a great staff aboard the flight!"
Cons: "Our landing was very rough both in Seattle and Portland. Also, our boarding took forever and there were a lot of rude people not letting seniors or mothers with young children go first. Some people also had horrible colds and were coughing loudly and very grossly all through the flight."
Pros: "I liked the service from the associates overall."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "I had an unforeseen challenge as I prepped to move my life from AK to WI. Where upon this arose, I called, and after extensive efforts, she managed to resolve my departure problems. Without going into too much detail, I will attempt to fly with Alaska Airlines whenever I can."
Pros: "The crew and the flight was awesome. Came in 50 minutes early!!!-"
Cons: "The screaming children I was surrounded by. No fault of the airline tho... The food smelled a lot better than it tasted tho... All three bites..."
Pros: "i liked that the flight attendants were attentaive."
Cons: "the wifi which i paid for didnt work the entire tome and it was frustrating"
Pros: "Was in time. Leg space was good"
Pros: "Very professional staff yet personable, helpful with questions r/t the flight. Great flight and great landing! I love that you do not have to pay for every single thing and that the weight limit on luggage is still at 50 lbs! Definitely will use this airline again!"
Pros: "The crew was friendly."
Cons: "I was not allowed to use the restroom when we still had 20 minutes or so to land. As they were collecting final garbage, the restrooms were locked and I was not allowed to use them. I can understand cutting off the use of them once the flight crew is seated but they were still walking around and I really had to go. I don't recall a warning for this. If there was an announcement it was not audible over the hum of the engine. I'm very dissatisfied about that final part of my experience."
Pros: "Having an exit row"
Cons: "I am 6' 2" tall. I can't put the tray table down because my knees are in the way. That problem becomes worse when the person in front of me leans the chair back."
Pros: "The staff was friendly and efficient"
Pros: "Pre-check, loaded and landed on time. Great pilot on the way home back to O'Hare. All flight attendants were super to work with...no hassles/problems."
Cons: "No pillows for 6.25 hour flight:("
Pros: "Not much at all really. Getting off the plane was nice."
Cons: "I didn't like being at the airport all day to be within 15 minutes of boarding and all of the sudden the flight was delayed 5+ hours. I could have gotten a hotel for the night again. Then after we get on the flight we have to sit in Seattle for an hour and a half because they had to fuel the plane up and switch crews. Not impressed."
Pros: "Efficient boarding and on time flight-crew was friendly and helpful."
Cons: "Being between two big men, I felt squished in the middle, so I don't know if the seats are smaller than other airlines, or just my situation, but sleeping was pretty much out of the question, as I could barely move."
Pros: "For the most part everything was good"
Cons: "The plane was small and the guest in the seat next to me occupied his seat and made himself comfortable enough to extend himself into my space as well. I paid for my seat and didn't expect to have to share it with anyone else. It made the three hour flight a bit uncomfortable."
Pros: "My first time flying alaska and it was fine. Probably the best part was that everything was on time. I gave zero stars for food and entertainment because there was none. I was happy they were considerate of people who wanted to sleep during the flight since it was overnight."
Cons: "For such an expensive long overnight flight there was no food, and I had a 5 hour layover."
Pros: "The flight was fine. Typical of any other airline company."
Cons: "They managed to lose my box of fish on a Direct flight from Anchorage to Chicago. I might be more understanding if I had connecting flights. Unacceptable..."
Pros: "Great service from the crew on the flight."
Cons: "Seats didn't recline."
Cons: "Not sufficient time between flights - catching next leg to Atlanta. Had to literally run to another concourse to make flight even though the arrival from Anchorage was on time."
Cons: "For such a long flight at night we weren't offered a pillow to use or blanket and the seats are so small and cramped it was hard to get comfortable.one snack was offered the whole flight and the prices were too expensive to order."
Pros: "Crew was excellent. Flight was smooth and on time. Didn't purchase food or entertainment. Ate prior to the flight. Seats are very cramped in coach area. I'm not a big person but the guy beside me was and spilled over into my space. Uncomfortable! Upgraded to first class for the next leg of my trip."
Cons: "The longest, bumpiest flight I have ever been on. The fasten seatbelt slight was on all but about 20 minutes of a four-and-a-half-hour flight. I know the crew is not responsible for the weather, but it did not appear that the pilot was trying very hard to find smoother air."
Pros: "Smooth flight, on time!"
Cons: "Lack of service from flight attendance"
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "great everything!"
Cons: "Small plane, feels cramped"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "No sandwiches for sale just snack boxes"
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "The crew and the comfort plus seat"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Cons: "Smooth on time flight"
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "Amazing crew and clean cabin."
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Cons: "Cabin was too hot!!!!"
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "On time"
Cons: "Small aircraft"
Pros: "Staff, service, options"
Cons: "Cramped seating for premium Econ"
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Pros: "Flight attendants were pleasant."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Cons: "The delta studio didn't work with Android 8"
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Ease of flight"
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Cons: "First class seats were uncomfortable for a 6.5 hour overnight flight."
Pros: "Everything went well"
Cons: "I was late from first flight"
Cons: "My flight from anchorage was delayed over an hour so I miss my connecting flight and had to stay over night in the Seattle airport..."
Pros: "Crew was professional, courteous and kind. No issues on the plane."
Cons: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Pros: "Everything was smooth and on time"
Cons: "Boarding passes were hand written, very 1980s or earlier"
Pros: "Entertainment options for a long flight. Room seats."
Cons: "Only one crew member ensured passengers had plenty of hydration. A couple crew spent time on their phones & casually chatting while the one was doing her job. No light snacks on a 5.5 hr flight? I thoroughly am disappointed with the extra charges Sun Country throws at passengers for carry ons?"
Pros: "Timely departure and before time arrival"
Cons: "Extra charge for cabin luggage"
Pros: "The flight was on time."
Cons: "The seats are way to close together! No lag room for a person 5 feet 11 inches. I was uncomfortable during the entire flight! They served one beverage and that was it. They charged $6 per person to reserve a specific seat in advance! I think I will drive next time, because Sun Country treats their customers like cattle in a stall! (Crammed seating)"
Pros: "The price"
Cons: "They switched my seat last minute because the accidentally charged me for bags that didn’t get checked and had to re-check me in. The woman in the seat in front of me was practically sitting in my lap, which I couldn’t help unless someone surgically removed part of my legs. My knees were smashed against her recliner seat for the full three hour flight. I was moved from a window seat mid cabin to a seat surrounded by children under the age of six. No chance at rest. Made me lug bagged to oversized drop off only to be told that my gear wasn’t actually oversized and I had to lug it all back and stand in line for bag drop off again. This was a bad time."
Pros: "On time."
Cons: "Some seats were loose."
Pros: "Affordable flight."
Cons: "Was not aware they charge for a carry on bag."
Cons: "Tightest seat I have experienced 90 minutes to get luggage at carousel Offered drinks only once"
Pros: "Wings didn’t fall off"
Cons: "Both flights each direction were delayed and late and luggage was a nightmare with major waiting times (the whole flight waited over an hour for luggage). The flight delays were related to staffing emergencies. Luggage seemed like 1 guy was working. With their fees, they push you to check your bags but don’t have the service to back it up. Do not recommend if your schedules are tight."
Cons: "Both flights to and from Alaska were delayed. The carry on baggage fees the seat selection fees were a terrible upcharge. I will not fly Suncountry again."
Cons: "baggage was slow, missed our shuttle."
Pros: "The thing I liked most was the non-stop flight from ANC -> MSP. Seats were fine, didn't feel more overcrowded than usual. Crew was polite and boarding was fairly quick."
Cons: ""Lowest fairs!!" and then on check in they nickel and dime you with extra costs for even a carry on AND to choose a seat that you already bought!! I mean, you don't have to. You could always just wait until check in at the airport and get thrown into a middle seat. Saving extra money was what pushed me over the edge here, but after all the fees after booking was paid for and experience, I would have gladly paid the extra money to fly Alaska Airlines."
Cons: "My father also had a seat that would not recline. Not good for a 5+ hour overnight flight."
Pros: "Great staff and crew. Very good for an economy flight."
Cons: "Flight 2 hours late. There is no entertainment or food just soda."
Pros: "Friendly crew"
Cons: "Late departure, dirty plane, hidden expenses"
Cons: "The seats don’t give much leg room and no plug ins available for phone/iPad. Guess I’m used to Alaska Airlines."
Pros: "Pleasant staff...late arrival made rental car unavailability difficult"
Cons: "...late arrival"
Pros: "The price was right...and staff was nice and flight arrived on time"
Cons: "Baggage handlers damaged check in luggage and the leg room was very tight.There was also no in flight entertainment .."
Pros: "Timely boarding, politely attendants, cleanly"
Pros: "Nothing. Rude check in person. Not accommodating. Terrible airline."
Cons: "Rude!!! Did not accommodate me for Simple needs. Uncomfortable seats. Terrible crew."
Pros: "Left on time and arrived early at destination"
Cons: "There was no overhead room for carry on bags when I boarded at row 11. I just had a cloth bag and had to keep it at my feet- not comfy leg room for a 5 hour flight."
Pros: "The staff was very friendly and efficient."
Cons: "Seats are TINY even for myself (5'5 130lbs). Wish the flights had wifi too! I'm sure that's not always feasible though."
Pros: "Inexpensive non-stop flight"
Cons: "Everything was good"
Pros: "Fast boarding and great service. Funny piolet was a a plus."
Cons: "Paying for tablet use during a 6 hour flight."
Cons: "Poor seats, no reclining. No head rest. Most uncomfortable flight ever. No WiFi. Ran out of dvds for movies before row ten. Offers nothing! If your going to be a budget no amenities sure line ADVERTISE IT! Don't fool people. Never again!!! Terrible"
Pros: "No problems boarding. Can't rate food or entertainment as had neither."
Cons: "Cabin was uncomfortably warm. Attendant was unhelpful and rude when I had trouble getting my bag into overhead."
Pros: "We loved that the plane took off each time on time."
Cons: "Cabin was about 85 degrees the entire flight"
Pros: "The people on the plane was great"
Cons: "The people at the ticket counter and gate liked their jobs as the were talking down to the customer and not to the customer"
Pros: "Don't know why more airlines don't board from the back to the front like Sun Country - WAY more efficient and very smooth. The crew were funny and cordial. I had sprained my ankle on my vacation and was on crutches. Employees at the airport were quick to supply me with a wheel chair to my gate and had one waiting for me on the arriving end when we landed."
Cons: "Very uncomfortable for an overnight flight. Sleeping was impossible. The headrests need the adjustable 'wings' like most other airlines so you at least have something for your head to rest against. Seats barely recline so even with a pillow your chin is in your lap. Nice to have the full can of pop but a pretzel or peanut snack would have been nice for a 5 hour flight."
Pros: "Flight on time and smaller airports"
Pros: "Always proficient. Nice seat spacing. I thought I was flying spirit airlines, and when I realized it was sun country, I was thrilled. I love sun country!"
Cons: "Non smiling flight attendant. Uncomfortable seats."
Pros: "5 stars for the crew"
Pros: "The crew was friendly and when there was a slight delay they kept the passengers informed about the cause and the estimated time of departure."
Cons: "I wish there had been in seat electricity on the multi-hour flights."
Pros: "Desk people were terrific. Everything was on time. Check in went smoothly."
Cons: "I wasn't offered any refreshments"
Cons: "The seats in the row right behind 1st class are extremely narrow. Customers should be informed of that when booking or boarding."
Pros: "Crew was friendly and professional and helped people with their bags. There wasn't a big difference between this airline and other bigger airlines. Some flights will be better than others depending upon the crew and passengers and weather, but passengers are packed in one lost all the flights."
Cons: "Took a long time for passengers to board and "line" was clogged up at the gate by people waiting. People need to get out of the way of those boarding. Ran out of video machines by the time they got halfway down the aisle."
Pros: "The flight was on time. Plane was clean."
Cons: "We ran into rough weather and I know that the crew cannot control that."
Pros: "Everything was great. Thanks"
Pros: "Nice smooth ride. Service was great. Very friendly. Great landing in rough weather."
Pros: "We were assigned to the exit row, so had more leg room. It was a new plane and very nice."
Cons: "It was an overnight flight and we could not recline the seats, which made sleep impossible."
Pros: "Friendly staff"
Cons: "Food options were poor"
Pros: "I like that SunCountry flys directly to my most important locations,"
Cons: "Can't spring for a bag of pretzels or something?"
Pros: "Had window seats"
Cons: "Why are you sending me this survey at 2:31 am?"
Cons: "Their indifference to passengers inconvenience due to flight delay was unacceptable."
Cons: "No complimentary snakes No inflight entertainment"
Pros: "Fantastic crew"
Cons: "Great trip"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Cons: "American airlines needs to improve their inter hub options"
Pros: "Was not long enough"
Cons: "Boarding at Heathrow is horribly inefficient."
Cons: "Wi-Fi was spotty."
Pros: "Customer service"
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "This trip was short and sweet.. Uneventful +Praise God!"
Pros: "Everything was good."
Pros: "On time, good service."
Cons: "Delayed flight, multiple gate changes"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "Full flight, crew worked timely"
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Pros: "On time"
Cons: "Very cold on board"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Clean plane . excellent staff"
Pros: "Arrived early. Smooth flight."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Cons: "LONG LINES at passport check, LONGER LINES after we picked up the luggage. There were only two people working after the luggage pickup for hundreds of passengers. People were fighting and yelling and it was an awful experience. We then had to go through SECURITY AGAIN to get to our transfer plane. Our plane was late, otherwise it would have been very tight schedule."
Pros: "On time"
Cons: "All well"
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "We fly from London to Dallas and Dallas to Albuquerque but we miss our connecting flight because of the delay leaving London and because of weather. So we got mid sets from Dallas to Albuquerque."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Good flight."
Cons: "A little crowded"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "It was five star all the way."
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Pros: "Amazing crew"
Cons: "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "On time"
Cons: "Space a little cramped.for spmepne 6'3""
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Check-in process was smooth"
Cons: "No entertainment."
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Cons: "Everything was great"
Pros: "Flight left on time and attendants friendly"
Pros: "at check in - check baggage was quickly serviced"
Pros: "Great service!"
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Pros: "Staff are so nice"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Cons: "Missed connecting flight"
Cons: "Old plane, no service, TINY SEATS"
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Pros: "All was good. Flight attendants helpful and friendly."
Pros: "The base price is better than Alaska Air. The travel time is acceptable."
Cons: "The base price is for a cramped seat with no checked bag included. Food and entertainment are also extras The human element has been eliminated from the check in process."
Cons: "The first leg of the trip the flight crew let me carry on my purse and small overnight bag. We land in ORD and the gate team at our connecting flight was beyond rude, shaming me for having "two carry-on's". They demanded I surrender and check my overnight bag (really just a "gym bag") PLUS they charged me $50! When I challenged the charge and the luggage change mid-trip, they said if I didn't give them my bag and pay the fee, they would deny me boarding! I'll avoid United in the future when ever I can!"
Pros: "On time, pleasant crew."
Cons: "No choice of snack, magazine was missing."
Pros: "Smooth flight"
Cons: "No problems"
Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."
Pros: "The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up."
Cons: "I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been."
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Pros: "on time and very polite.. good flight"
Pros: "Being able to watch a movie on the screen in the seatback in front of me rather than on my phone."
Cons: "I had to go to the airport early & my bags therefore ended up on the wrong flight most likely because someone didn't actually read the tags fully. I was going Hayden-Chicago-Pgh & my bags went Hayden-Denver-Pgh. I'm fairly short & very skinny yet I felt a bit cramped."
Pros: "United Provide good service"
Cons: "The flight delayed"
Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Pros: "Boeing planes are very comfortable. No pressure Really nice experience"
Pros: "Absolutely nothing"
Cons: "If nothing else United has been consistent in their late departures and arrivals backed by absolute lies about the reason for delays. Staff says one thing then Pilot says something completely counter. Then the lack of any sort of heartfelt appology adds to the insult. Every flight was overbooked by at least 5 people. Total incompetence. Moreover, United has made profit so obviously more important than client comfort. The seats were similar to a straight back Dining room chair except with your knees in your chest. They even took away the seat back pouch as a smal comfort to place items to be replaced with an 8 inch high mesh that fits nothing larger than your cell phone. A 6 hour flight and 1 drink service with 1/2 glass of soda. Pay $7.99 only to find out that video does not work through Canada which was the majority of the flight"
Pros: "Good flight overall would book again"
Pros: "The one crew member that talked the whole flight was nice"
Cons: "Entertainment was not given freely, as if you didn't just pay 300 per ticket to fly on United. It would cut in and out just to tell you it wanted your credit card. The seats were so full the middle person doesn't even have room to sit up straight without touching shoulders"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Comfortable seats with plenty legroom."
Cons: "No complaints!"
Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Cons: "Lost my luggage and made us late"
Pros: "Everything you are.."
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Crew were friendly and helpful."
Cons: "I don't think it's possible to construct a plane more cramped than that, but I'm sure someone will rise to the challenge."
Pros: "The crew was very informing and they fly attendants were very polite"
Cons: "Once we arrived Ohara airport this went from bad to worse. The plane arrived late and the we sat in the airplane for over 2hours because of repairs being made. I feel like the crew cold have been more forthcoming about what was happening it took at least .30min before we were told anything. After sitting on the plane for over 1 hours they finally move us to a new plane to board all over again it was very unorganized ."
Pros: "Weight restriction on the plane, almost didn't make it out"
Cons: "Late to leave anchorage because of a weight restriction. Flight was only 3/4 full."