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Read more about Alaska Airlines
Pros: Friendly staff
Cons: More than 1 counter open
Cons: I was unable to connect my wifi entertainment once we were up in the air from Anchorage to Seattle but after Seattle to Austin it was no problem
Pros: Very nice crew, relatively quick boarding and nice new- looking & CLEAN plane interior
Cons: There should have been refreshments and a light snack offered on the 50 minute flight!
Pros: In time and bring crowded
Cons: He abut bottled water since there’s nbther service?
Cons: Seats hard and didn’t recline. No food.
Pros: The crew was great. The flight wasn’t overly full. I live the hot tea selections.
Cons: Ran out of meals. The oatmeal was terrible.
Cons: The wifi did not actually connect to the internet, most of the time.
Pros: Great flight and wonderful service
Cons: All was well
Pros: the head rests where best ever for shorter person .crew friendly.kept informed.
Pros: The flight was excellent, thanks to flight attendant, Dan, who embodies the Aloha spirit.
Cons: The flight itself and the crew are typical of Alaskan Air quality, but there was an unruly passenger directly behind me kicking, punching, screaming, and swearing for the better part of the flight which made the surrounding travellers extremepy uncomfortable.
Cons: Had the exact same meal on both of our flights. Flight from Seattle was one hour late in departure.
Cons: Your premium seating snack were dry and boring. Second leg from Seattle to.Vancouver I was charged for free drinks, snack. Then flight was barely 35 mins, waste of money and looked no different from basic seating
Pros: Crew was attentive and very pleasant
Pros: Not much.
Cons: My flight was delayed. I bought this ticket from Anchorage to San Antonio TX. I paid over 100 extra to get this flight then competition just to get there as soon as possible/smallest amount of time traveling. My 9 hr travel became 18. 2 flights became 3. And all they offered me was 75 dollar coupon
Pros: Service was prompt. I like the free entertainment on your own device
Cons: This is unusual for Alaska Airlines but there was a grumpy flight attendant!
Pros: First class away with leg rest on first flight was very nice. Great gate agents in BRW, Anchorage and Omaha.
Cons: Flight was canceled, downgraded to coach on replacement flight, luggage was lost (still waiting), surly gate agent on CRT leg. No need to be so unpleasant.
Pros: The crew
Cons: The chair was very uncomfortable and it was cold. A light blanket and more padding on the seats would make a difference.
Pros: I missed my flight and the lady who helped me get on the next flight was so helpful!
Cons: On my flight I was freezing. I saw first class received blankets and many of them were not being used. I explained to the flight attendant how cold I was and asked if I could purchase a blanket. I’m a very understanding person, but even after all of my attempts to warm up (i.e., drinking hot water, moving around, etc.) I was miserable and on the brink of tears. I understand staff must follow company policy but I found this to be horribly inhumane. After reaching out to corporate my issue was never resolved.
Pros: Comfortable seats, for a sardine can, but that is a given these super efficient cramming of people on the plane days. But the seats were clean and comfortable, the flight crew was professional, and the trip uneventful.
Cons: Bigger seats are probably to much to hope for...
Cons: What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings.
Pros: I had been upgraded to First class, so you couldn’t go wrong. The flight was delayed over an hour due to a mechanical issue. I am grateful that they watch the planes so closely and fix the issues.
Pros: Everything was on time, crew was nice
Cons: Could have had games on screens on 2nd flight--or anything like that on first flight. Beverage service was extremely slow on 2nd flight.
Pros: The crew was understanding about this red eye to eye and kept off the mic unless totally necessary. The hydration by crew was unexpected . Bathrooms were accessible most of flight . Lastly I had to do baggage at gate and they were so professional. I was unable to give 5 stars for all . My phone has cracked screen.
Cons: That to change my flight to another time is usually 25 dollars but this time their was a 256 dollar flight. N
Pros: The flight from hell is over. I've had better jumps from a C-130. At least I didn't bounce as much and the Army never nickel and dimed us for everything.
Cons: Boarding? Alaska Airline had a 4 hour lay over. Crew? Ask "Chad" a question and when he's done joking around and serving 6 other people, he may get to you. Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death they landed on one set of wheels, then bounced two more times.
Pros: Everything went well on the flights, very cordial and friendly staff on the ground and in the air.
Cons: The last 3 flights thay I've been on from Seattle to Nashville, it seems that it is too warm, would appreciate if they turned up the air conditioning.
Pros: People were as nice as they could be but they were not empowered to fix a stupid problem with an obvious solution.
Cons: They arbitrarily changed my connecting flight - I ran and made the flight ! But they had already switched me to the later flight without telling me and then wouldn’t let me board MY FLIGHT even though there was space so I had to wait an hour and a half for the next flight
Cons: For real? Just cookies?
Pros: On time no problems. Staff very professional
Cons: Rotten grapes in my cheese platter.
Pros: i flew from seattle to orlando and although it was a long flight i was very comfortable with ample leg room
Cons: on this leg of the trip i asked one of the attendants for help with the in flight entertainment and the only suggestion i got was to rent a tablet from them.
Pros: It was pretty long flight - 6 hours. Crew was friendly; we were getting drinks and litttle complimentary snacks during all flight. We didn't have screens so it was nothing there. Some options were available for purchase. Food was available for purchase. I would love to take another flight with Alaska airlines.
Pros: Alaska Airlines is top-notch on-time comfortable seating service was impeccable and a great experience all around can't wait to fly them again
Cons: I was held on the tramsc and then missed my flight to Tucson. Am sitting hear for several hours waiting to get out of San Jose. You guys owe me!!!!!!!!!!!
Pros: Good service this time, but plane was delayed which made connecting a major rush
Pros: Planes same more spacious. Crew excellent. Boarding quick and efficient
Cons: They did change my flight by several hours which was disappointing as I had a very short stay made shorter. No compensation not able to get me something better. Also resulted in a 5 hour layover in Seattle. Don't like paying for entertainment or food when I pay $1000 for flights. Feel cheated and buckled and dimed. Also did not like no free checked bags. Again I find all airlines that do this insulting. One bag should be included in our flight. How many people fly without any. That is one reason I often fly southwest.
Pros: I liked the service from the associates overall.
Pros: Plane was clean and we landed safely.
Cons: No seat assignment until after plane was boarding. Had no choice but to sit next to bathrooms. Plane was loud and uncomfortable.
Cons: Most uncomfortable flight as far as seats were concerned. Literally felt like we were sardines. My second flight which was a much smaller plane was 10 times more comfortable.
Pros: Very good service
Cons: They sent one of two bags on an earlier flight than we were on and we thought they had got lost
Pros: Service, nice plan and easy ride to Honolulu.
Cons: I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable.
Pros: i liked that the flight attendants were attentaive.
Cons: the wifi which i paid for didnt work the entire tome and it was frustrating
Pros: great flight and crew. efficient. plenty of leg room.
Cons: seats are not conducive to low back support and then push the head too far forward. This is a common problem on all planes. wish they would redesign the seat shapes.
Pros: That I was finally able to go home.
Cons: My first flight to Alaska was delayed and my flight leaving was cancelled completely. I called customer service and was told I would be given a refund for all the trouble my cancelled flight was causing making me late for work and my ride being unable to pick me up at the new landing time. I never received a refund and my rebooked flight got cancelled. I almost didn't get home on that flight either, but the customer service agent found me a seat. I never received a refund and I missed out on pay at work. I never want to fly Alaska again!
Cons: Baggage crew was so careless in loading bags onto plane. There were two bags and a car seat that were thrown and missed the conveyer belt and fell off the side.
Pros: Flight was okay
Cons: Asked staff if there was a double seat available in the back...she said she didn't think so but never got back to me I told her I was concerned that my dog was bothering the people sitting on each side of me. I flew to anchorage on Delta & it was the first time taking my dog & they actually showed care & concern for her. Sorry Alaska no longer partners with Delta
Pros: 1st, I got upgraded to TSA precheck so security was a breeze. Was able to change my middle seat to a window seat in an exit row at 24hr check. It was a full flight, but no fight to get suitcase space. And the flight attendants were very clear & concise in their directions & food/drinks went very fast. Thanks, Alaska Airlines
Pros: We arrived late for a connecting flight--that was about to leave--and were transported by van literally from the plane to the connecting plane. The driver quickly took all our boarding passes and checked us in at the gate. We left just a few minutes later! The crew helping us make that flight were so quick and took care of us. The other travelers and I were impressed and very grateful to barely make that flight. We were all sure we would miss it when we first landed. Thank you to all you wonderful people who made that happen!
Cons: I'd like to see movies on the flight for no charge. But we don't live in those days anymore, do we?
Pros: We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible.
Cons: Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle.
Pros: Awesome crew and great flight
Pros: Free entertainment
Cons: More comfortable seating
Pros: crew was ok. entertainment ok
Cons: they always give us seats way back in the plane.
Cons: The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER
Cons: It was late
Pros: Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!
Cons: More leg room
Pros: The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!
Cons: Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?
Cons: Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows.
Pros: Good service
Cons: Video system locked up at my seat
Pros: The flight was only half full so boarding was very quick.
Cons: The seats were hard and there was no entertainment system.
Pros: Everything was fine. Delta did a great job.
Cons: The kid screaming in my ear for 3 hours
Pros: I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time.
Cons: The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue
Cons: Cabin was too hot!!!!
Cons: No food or drinks
Pros: In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight.
Cons: The bathroom was smaller than my seat!
Cons: the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like.
Pros: Flight was good. Left on time. Crew was attentive.
Cons: Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it.
Cons: Cramped seating for premium Econ
Pros: Two ladies working in the aisles were very pleasant and nice
Cons: Takeoff accelerated too much... nicer to have a longer launch process
Pros: The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks.
Pros: Crew was very helpful.
Cons: On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack.
Pros: The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps.
Cons: Lack of charging outlet and no headrest screen for entertainment.
Pros: every person who was not a delta employee, those people were kind and helpful.
Cons: The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again.
Pros: Flight was on time.
Cons: Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover.
Pros: The crew
Cons: The delay
Pros: Was able to sleep for once. Nobody in center seat.
Cons: Crying babies
Pros: Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased.
Cons: I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM
Pros: Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry.
Cons: Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies.
Pros: I lost the flight To hartford and I pay 4 the hotel
Cons: I lost the flight To hartford and I pay 4 the hotel
Pros: Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)
Pros: Flight attendants were super.
Cons: Delta is just another cattle car
Cons: I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now.
Pros: Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight.
Cons: Counter agent.
Pros: Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)
Pros: The flight got us from Anchorage to Atlanta on time.
Cons: No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED.
Pros: We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars...
Cons: Short 3 hour flight-no complaints
Pros: Entertainment. Center was great
Cons: Boarding has been made so complicated it's a joke.
Pros: Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight.
Cons: It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport.
Pros: This time the tea was nice and hot!
Pros: Great crew. Good space on my exit row seat
Cons: Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!
Pros: Delta met and exceeded all of my expectations on this Atlanta to Baltimore flight.
Cons: Wonderful service, on time departure and arrival.
Cons: Everything!! I wanna be compensated for this nonsense I went through!!
Pros: The staff was friendly and curtious
Pros: Delta gave out free snacks and then I got a flight for the next day.
Cons: After being delayed over 5 hours and then being on the airplane the flight got cancelled.
Cons: First class seats were uncomfortable for a 6.5 hour overnight flight.
Pros: I have not traveled on Delta for years. And this experience was great checking to boardING then the service was great. But I have to back up. The customer service on the phone that helped me adjust my flight, she was great. So I have to say delta was great
Cons: The first class food was okay for the length of the flight.
Pros: This was the worst flying experience I have ever encountered.
Cons: We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!
Pros: The crew was so nice and helpful and the Captain’s in-flight announcements were helpful.
Pros: Crew were lovely, let me sit in the cockpit. Drinks/snacks were rapidly distributed to facilitate sleep during the redeye, legroom in my extra legroom seat was sufficient, and bathrooms were large. Also, we left swiftly and arrived on time.
Cons: Lack of IFE screens was disappointing and the seats had zero padding.
Pros: No problem with the flight itself
Cons: Fewer gate changes
Cons: I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home.
Pros: Amazing crew
Pros: Crew were very nice.
Cons: flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport
Pros: Polite crew
Cons: No air traffic
Pros: The plane did not crash.
Cons: Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route.
Pros: Everything was awesome. No wait, fast boarding, nice crew!
Cons: Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!
Cons: Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system
Pros: Pilot and crew were great even though we had lots of delays due to weather
Cons: Gate agents were a little rude to some customers
Pros: The crew was pretty nice. The seats were actually comfortable.
Cons: I don't know; it's economy in a plane. It is what it is.
Cons: On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration
Pros: Flight was delayed, and unclear why.
Cons: Everything comfort communication
Pros: Short flight
Cons: Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation.
Pros: The TVs and free movies!
Pros: Very comfortable flight!
Pros: Lunch was GREAT- usually fly Delta but this was comparable.
Cons: WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however.
Pros: Flight delayed for 12 hours. Had to reschedule both flights
Cons: See above. Missed work.
Cons: Delayed due to no available gate attendant. Limited ground crew.
Cons: This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting
Pros: On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!
Cons: The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up.
Cons: TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced.
Cons: Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs
Cons: No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink.
Pros: It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight
Pros: It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight.
Cons: No snacks or food, barely enough water on the flight.
Pros: Arrived on time.
Cons: Seat space is bad. Food is all for a fee.
Cons: Delay due to mechanical glitch which should have been checked before boarding
Pros: I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat.
Cons: I didn't like that the flight attendants snarky attitudes when we would ask for son.
Cons: Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!
Cons: Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating.
Pros: Premium space
Cons: Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop.
Pros: Relatively smooth flight
Cons: Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first.
Pros: Staff polite and helpful. No complaints/ Slept all the way
Pros: The seats were more comfortable. You
Cons: The middle seat and the guy in front of me who decided to recline!!!
Cons: Haven't taken it yet!
Pros: I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that.
Cons: The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip.
Cons: It was an hour + late. A trip I took from Washington two weeks before was late in both directions.
Cons: Gate personnel was not as accommodating. Didn't seem like they wanted to help.
Pros: The plane was new and the leg room was worth the extra $20.
Cons: No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in.
Pros: Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air.
Cons: Flight kept getting delayed.
Cons: The delay
Pros: Pleasant crew, on time leaving, early arrival, smooth takeoff and landing.
Cons: Didn't use entertainment.
Pros: Like I said before nice early boarding.
Cons: No problem
Pros: The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight.
Cons: The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me.
Cons: How about a sip of water atleast
Cons: Nothing all good
Pros: This plane is 4 seats across ... no middle seats
Cons: Overhead bins are tight even for standard suitcases.
Pros: Great inflight service! On the ground faster than expected.
Cons: I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/.
Cons: Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience.
Cons: Need power outlets at seats.
Pros: Due to earlier delay, was not able to make this flight
Cons: Did not take flight due to earlier delay
Pros: The crew was friendly
Cons: The seats are small, no real space, things over all looked run down, feels like I’m taking a city bus but even those have more room.
Cons: The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again.
Pros: Free snacks
Cons: Not a lot of foot room
Cons: Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience.
Pros: It was generally quiet and peaceful. I called the stewards at one point and they were very prompt and attentive.
Cons: Teeny tiny seats on an overnight flight? I had to ask my rowmates to clear the row so I could find my glasses that had fallen under my seat because there simply wasn't room to maneuver even an arm down to manually search for them. This is not to mention that most people sleep on these flights; how is that comfortable for most regular Americans?
Pros: For the amount I paid I'm surprised all we got was mixed nuts! Very disappointing! I hated watching movies on my iPhone, wished you had mounted headrests
Cons: Free food or more snack options! Tv consoles in the headrest
Pros: My flight attendants on my flight were wonderful and so was the boarding crew at San Fran's airport to Las Vegas were awesome as well. The space I had on my connecting flight to vegas was awesome and the feature it had to charge devices were a nice too.
Cons: The crew at the front desks and at the boarding area for my flight from Anchorage, AK, to the San Fran airport however, were extremely rude. The rating for the crew is a 2 because although my flight attendants were awesome, but the service given to me and to my fellow flyers by the Customer Service Agents/Reps at the front desk and the training of a newbie at the gate, when boarding at the Anchorage, Alaska, airport was terrible. They were extremely unprofessional and did not seem to care that the tones of their voices, their facial expressions, as well as their body language, showed that they lacked the manners and knowledge of compassion, respect and courtesy. Their rotten attitudes were insufficient at making the customers/guests of the airlines feel comfortable before flying. I did not appreciate being spoken to the way some of the reps did.
Pros: Nice plane, looks clean and new
Cons: Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?
Pros: The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad.
Cons: My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized.
Pros: Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time.
Cons: The plane was dirty. Has crumbs of food all over the floor and I had to sweep off my seat before I sat down. There was trash beside my seat The attendants were loud and not professional with how they talked like they were from the hood. They kept the lights on making it hard to sleep
Pros: The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up.
Cons: I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been.
Cons: Took a long time to get support when gate changed. Could not walk at the time due to skiing accident.
Pros: Absolutely nothing
Cons: If nothing else United has been consistent in their late departures and arrivals backed by absolute lies about the reason for delays. Staff says one thing then Pilot says something completely counter. Then the lack of any sort of heartfelt appology adds to the insult. Every flight was overbooked by at least 5 people. Total incompetence. Moreover, United has made profit so obviously more important than client comfort. The seats were similar to a straight back Dining room chair except with your knees in your chest. They even took away the seat back pouch as a smal comfort to place items to be replaced with an 8 inch high mesh that fits nothing larger than your cell phone. A 6 hour flight and 1 drink service with 1/2 glass of soda. Pay $7.99 only to find out that video does not work through Canada which was the majority of the flight
Pros: Although there were no personal screens, I appreciate the fact that entertainment was available on the app.
Pros: I ended up missing my connecting flight because the flight left the airport almost an hr late....once i get to my connecting flight...ive missed it...soooo i had yo wait 4hrs for the next available flight & missed my doctors visit......im sooo pissed.....
Cons: Missing my connecting flight
Pros: Boarded on time. That is all.
Cons: After boarding, we waited on the plane for a long time before they said there was a mechanical problem and we would need to deboard while they fix it. After waiting another four hours they finally canceled the flight. They couldn't get us another flight and said to come back the next day to see if there is another flight out.
Cons: I was not told that if I voluntarily checked my carry on bag I wouldn't be able to make flight changes later.
Pros: crew ok
Cons: two delays caused anguish no info on connecting flight on board plane couldn't access entertainment without additional software arrived ewr late would almost ;miss boarding after running from gate 82 to 114 to find the flight was late," waiting for a plane." could not get accurate departure info. (people were waiting to pick us up) arrived at bdl just before midnight two bad flights not good at all
Pros: New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great.
Pros: Plane was on time
Cons: I am 5'4" and had no leg room. My knees touched the seat in front of me the whole time. The in seat entertainment was broken on the entire plane for the flight. Simply won't ever fly in a plane so cramped ever again.
Pros: Quick flight time.
Cons: The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer
Cons: Flight was delayed by more than an hour due to maintenance issue which could have been avoided.
Pros: Free entertainment on your own devices
Cons: We left late, so even though I had rushed to catch my connection, we still sat in the plane for half an hour. Is it possible to build in more time between connecting flights? Which luckily was also late. Too bad people now have to pay for food.
Pros: Crew on the plane was helpful and nice.
Cons: Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled.
Cons: Same as above, including late flight
Cons: Lost my luggage and made us late
Pros: Everything you are..
Cons: They canceled my flight, lost my luggage made me miss events in my life on my vacation and only comped me 20$ food ticket which is nothing in an airport. And I was stuck in an unfamiliar airport for 10 hours waiting for a new flight through another airline. Oh and dod I mention the bag they lost for a whole day was 50lbs of fresh Alaskan seafood and yes it all was thawed.... I will never fly United airlines again.
Cons: Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork
Pros: Once on the aircraft everything was just fine
Cons: First of all it was delayed, no big deal but once i checked in I wasn't even assigned a seat. I try to find an agent at the boarding gate and none to be found. They finally arrive 30 min before take off and then assign me a middle seat when I specifically picked my seat weeks earlier and of course was one of the last people to board barely enough time to search for a place for my bag and get to my middle seat in the back of the aircraft. Not even a sorry or any type of compensation for a terrible experience
Pros: New plane
Cons: The way you bord the plane
Pros: On time.
Cons: United has squeezed its Economy class customers into seats that are tolerable only for the shortest. If I were an inch or so taller, I would have found the space intolerable. As it was, my knees were against the seat in front. For a flight as long as this one (over 5 hours from Anchorage to Denver), it was uncomfortable to say the least. The middle of the plane was nearly empty, because United charges $75 per seat for an upgrade. For the round-trip for two of us, that would have added $300 to our bill. The fact that so few are willing to pay the upgrade fee indicates that the increment is too large.
Pros: Crew were friendly and helpful.
Cons: I don't think it's possible to construct a plane more cramped than that, but I'm sure someone will rise to the challenge.
Pros: Weight restriction on the plane, almost didn't make it out
Cons: Late to leave anchorage because of a weight restriction. Flight was only 3/4 full.
Pros: Good in flight entertainment
Cons: seats were a little less shitty but still shitty
Pros: Blanket for lap
Cons: No service /selections. Paid for movie and fat child continually shut off TV w his fat arm on my armrest Boarding is very poor no assists as flight attendants virtually unattentive LAX dirty disgusting and no shops seating or restaurants No mvmt to allow stiff swollen legs all cramped in tiny seats. I pay bag fees while others get free checked bags at the gates. Many people are able to carry huge extra backpacks w no enforcement from staff Slows the whole trip down
Cons: United's customer service (in the airport) is terrible.
Cons: Never took second flight it was canceled. I was very upset
Cons: They cancelled my flight into Hartford. I got stuck in Houston then they sent me to Boston. My car was at Bradley international on Boston so I had to wait a few hours when I landed at Logan before a rental car became available, which cost me an extra 200 dollars. I rented the car and drove to Hartford (2 hours) to drop the rental off and get my car. Needless to say I was exhausted for work on Tuesday after getting home at 3am and traveling all day. My original flight from Houston to Hartford was suppose to land at 8pm at Bradley airport. I had several people I was on the trip with who also flew into Hartford the same day with similar arrival times at bradley who were on different airlines. They either had small delays or no delays at all. Extremely inconvenient the trip home was. Although I am all for safety first I am not sure why other airlines still made the trip or simply delayed the flights. Doesn't make much sense since I usually fly United and always consider them the benchmark of air travel. Thanks. Torry Gajda
Airlines flying from Alaska to Connecticut have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alaska to Connecticut
Masks required on board, masks provided on flights from Alaska to Connecticut
Social distancing seating
Middle seats unavailable to book on flights from Alaska to Connecticut
Testing for antibodies, testing for symptoms for flights from Alaska to Connecticut
Waiving of change fees. Search flexible flights from Alaska to Connecticut