Leave on time. Arrives in time. Good service and friendly staff.
Customer service at Juneau was great but the handling of our luggage was very poor at Seattle after a delayed flight due to maintenance causing us to miss our connecting flight. We had frozen goods and they told us they would put it the freezer but didn’t. We lost 250lbs of halibut & salmon
Everything was great. Due to an accident on the Glen Hwy attendants could not make it to the airport. A delay while new crew was located
My experience with Alaska Airlines was great! Crew are always friendly and attentive. Alaska Airlines goes out of their way to make guest feel appreciated.
Completely full flight. Boarding was smooth, but people didn’t listen about use of overhead bins which is typical. We pre-purchased a snack which was tasty. Drinks were good and plentiful. Flight left late because previous flight was delayed.
Everyone was so kind, flight was wonderful, check in and baggage were easy. Thank you guys so much for a great trip
It was very nice flight going to Seattle and coming back to Omaha. Even got in early. Very easy to check in using the Alaska Airlines App. Thank you.
Alaska airline’s employees were very considerate, on both going and returning. I can’t say the same for the tsa employees. They were wonderful leaving Nebraska but their employees in Washington were rude, inconsiderate seemed intolerant towards my age group; I’m 76 and they didn’t try to hide their irritation with my slow pace.
Price was great. Punctuality was great. Staff did good job handling gate transition and boarding. Seat was comfortable, though could not get it to recline. Captain's and one crew member's announcements were clear and helpful. Flight was uneventful in a good way. Nothing to really criticize.
The flight was delayed for about 3 hours . It would have been better if more explanation was given why. The flight crew was excellent and the service was great
Everything about this flight was good except for the very end when I reached my destination. Everyone from the tune to the wheelchair escorts were great with the case were great but I miss you with people at the check in this at the very end. I need help from the chicken desk because I forgot my pillow on the plane The female worker at the chicken desk said that they found my pillow and she was going to retrieve it for me. She left a 30 minutes without any update and her so she saw me walking back and forth waiting for her and they didn't even bother calling her or radioing her for any updates. They were busy because they were behind schedule and they were overwhelmed but thanks because at least glanced me and try to give me an update just a quick radio check or phone call. I don't care about the pillow but if you tell me to wait, I waited for at least half an hour before I said something and I just left because they wouldn't bother talking to me so I could, so everything's going in the review. I took pictures of the two men that were left working at the check-in counter. The totally ignored me despite the signals I've been giving them. I don't see any offers in the kayak review to add pictures or screenshots so I'm going to post another review I don't know their name but I'm pretty sure Delta will find other names when they see the review. Google with pictures. There was another guy at the chicken counter bring an orange workers vest who finally left after telling me that the girl that was retrieving my pillow is working the gates now. That would have been if they just told me that's what happened. But I had no update. Make me wait for nothing. Thank you Delta airlines!
Everything was great until I lost my water bottle and they can’t seem to locate it. I know I left it on the plane though.
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
Lounge in Lagos is terrible, food on board from Lagos to Atlanta was horrible. Only bright spot the cabin crew were awesome.
No one fussed at me about my pap machine as a 3rd pice on the plane. Boarding was pleasant and smooth. The boarding agent in Anchorage was a fun character- he could be in a movie. :~) The on-board crew were downright pleasant. No militant attitudes on Delta. Like all planes these days the seats are too narrow for standard Americans and at 5’2” there is barely enough leg room. I don’t know how tall people fold themselves into the seats. But that’s nothing specific to Delta
Food from the flight from Atlanta to Santiago was very poor..
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The boarding was great. With all the delays I was grateful to get on the plane and headed for home. There was no in flight entertainment. Seats were very uncomfortable! Unfortunately we were seated next to an exit row so there was no recline in our seat. Other than that it was a smooth ride.
It was pretty good I was worried with the short Layover that I might not catch my connection but the gate was there
We we bumped from an earlier flight, so we had a 7 our layover in Atlanta. Driving home at 1 am after 26 hours of traveling was dangerous!
