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Top 4 airlines serving from Alaska to O'ahu
Scores according to KAYAK customer reviews
Pros: "Crew is always wonderful"
Cons: "Had to circle awhile before landing, then sat on tarmac for a bit"
Pros: "Great flight and wonderful service"
Cons: "All was well"
Pros: "The flight was excellent, thanks to flight attendant, Dan, who embodies the Aloha spirit."
Pros: "The crew and timeliness of this airline is hard to beat!"
Cons: "Had the exact same meal on both of our flights. Flight from Seattle was one hour late in departure."
Pros: "Crew was attentive and very pleasant"
Pros: "The service given by the attendants, especially Dan were just great."
Pros: "Flight was on time, service was great & schedule was convenient for me as s traveler."
Cons: "What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings."
Pros: "I requested an aisle due to being pregnant and once people started checking in I was called up and they had switched my seat. (It was red eye flight so I didn’t get to experience food/drink)"
Cons: "Seats are small (but I am pregnant)."
Cons: "Screens on the back of the seats. Long flight with no entertainment."
Pros: "The Service was AMAZING!!!. I will ALWAYS continue to Fly Alaskan Airlines."
Cons: "Crowded plane TBH lmao...But overall thal I can REALLY complain about."
Pros: "The logo on the plane"
Cons: "No snacks , no tv . slow flight"
Pros: "The flight from hell is over. I've had better jumps from a C-130. At least I didn't bounce as much and the Army never nickel and dimed us for everything."
Cons: "Boarding? Alaska Airline had a 4 hour lay over. Crew? Ask "Chad" a question and when he's done joking around and serving 6 other people, he may get to you. Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death they landed on one set of wheels, then bounced two more times."
Pros: "Friendly efficient service"
Cons: "Seats are getting progressively more uncomfortable each year"
Pros: "Nothing. Perhaps the airline model."
Cons: "Virtually everything. I will never use CE or most likely any Chinese airline ever again. Oh ya. Shanghai is a shithole."
Pros: "Everything,food,drinks,and service"
Pros: "Customer service and flight a little early!"
Pros: "It was pretty long flight - 6 hours. Crew was friendly; we were getting drinks and litttle complimentary snacks during all flight. We didn't have screens so it was nothing there. Some options were available for purchase. Food was available for purchase. I would love to take another flight with Alaska airlines."
Pros: "Planes same more spacious. Crew excellent. Boarding quick and efficient"
Cons: "They did change my flight by several hours which was disappointing as I had a very short stay made shorter. No compensation not able to get me something better. Also resulted in a 5 hour layover in Seattle. Don't like paying for entertainment or food when I pay $1000 for flights. Feel cheated and buckled and dimed. Also did not like no free checked bags. Again I find all airlines that do this insulting. One bag should be included in our flight. How many people fly without any. That is one reason I often fly southwest."
Pros: "Flight attendant were super nice and friendly"
Pros: "great flight and crew. efficient. plenty of leg room."
Cons: "seats are not conducive to low back support and then push the head too far forward. This is a common problem on all planes. wish they would redesign the seat shapes."
Pros: "We were flying international and bags were checked through to our final destination AND AA did not charge us for our checked bags because it was booked as part of an international ticket. (which I didn't learn before flying so it was a pleasant surprise, most airlines want to charge you for the domestic leg of your flight)! They allowed us to board early and were very accommodating for our family of 7. I finally figured out the in air entertainment on our devises, which didn't seem to work on our previous flight. Snacks were minimal."
Pros: "Flight was great"
Cons: "Maybe a little racist? I could be taking it wrong but every asian person boarding was glared at?"
Pros: "comfortable seats in the exit rows at least"
Cons: "outdated entertainment options... the mai tai is pretty rough"
Pros: "Crew is nice. Entertainment is great if you pay for it."
Cons: "I didn't like that the gentleman sitting next to me spilled over into my seat. He needed a belt extender. I think he should have purchased two seats if thats the case. I did not buy my seat to share it. I think they should be more mindful of who they let on stand by if it is the in between seat. Also, we were delayed because we waited for another connecting flight. Luckily we made it on time. They just in formed us after we all boared and we sat on the plane for another 45 minutes. No sorry, no accommodation. We just had to suck it up. Really?"
Pros: "Pre-check, loaded and landed on time. Great pilot on the way home back to O'Hare. All flight attendants were super to work with...no hassles/problems."
Cons: "No pillows for 6.25 hour flight:("
Pros: "From check-in to boarding to in-flight hospitality, Alaska Airlines provided to notch service. They're unequivocally my favorite airline."
Pros: "Friendly and courteous attendants"
Pros: "I love how prompt, if not always early, your boarding and flights were/are. While you're crew on all the flights weren't effusively warm they were all polite and cordial enough. Over all I would very much like to fly Alaska Air again, partially because it would mean I'd get to see my newfound boyfriend in Alaska again as well. Thanks for everything, and keep up the great work!"
Pros: "Courteous crew, short flight, free drink, space still available in overhead compartment for my item, although boarded last"
Cons: "Other passenger seated in my seat had to move when I boarded, leak of water between inner& outer window panes Loose fixed wing bottom airflow closest to fuselage wiggled on takeoff& landing"
Pros: "Charging station in the seat"
Pros: "Same as above"
Pros: "The boarding process was good... and we got in early."
Cons: "The food was expensive. And no entertainment system."
Pros: "I loved the humor of the hostess. I was originally booked on a later flight but the kind and helpful staff got me a earlier flight that got me home much sooner"
Pros: "This was a great flight too."
Cons: "1. I sat at a window seat watching baggage handlers look at my bags with the fragile stickers all over both of them, then purposely flip them upside down and slam them on the conveyor to plane. Once I got to midland and opened my bags my boxes of Business supplies were damaged to the point that they have to be thrown away. If I could have insured my bags I would be suing Alaska airlines for the replacement of my damaged items, and the firing of the handlers that did the damage, including the loss of of money that I couldn't make because I couldn't do my job. 2. I informed stewardess that I was recovering from a dislocated shoulder and asked for a pillow or something that I could rest my arm on, that never happened and I had to sit for hours on the fight in discomfort and pain all the way. Thanks for making my flight a comfortable one. 3. I wasn't allowed to purchase anything on any flight with the cash in my pocket, including Wi-Fi / entertainment. Because I didn't have a credit card. This is a foul idea your company has. My cash should have been efficient enough. It is legal tender anywhere in the world but your airplanes. In my opinion I feel that your airlines suck and owes me the amount of 135.00 for the replacement of the items damaged, plus the amount of the tickets I paid for because I didn't receive the services in which should have been courteously given by your company. And apologies for that crappy treatment of me and my property. Just because I'm not one of your gold members or a credit card holder or first classed passenger shouldn't give your employees the right to treat anyone this way. I flew all the way from Alaska to midland to do a job and couldn't do it on time because of this treatment and damage. What would you do if this happened to you? Would you feel satisfied with how your company handles its PAYING CUSTOMERS???"
Pros: "The male flight attendant was not very attentive. He would serve me first and then lean over my food and drink to serve the guy on the window seat. I had to ask him every time if he could take away my glass and then my wrappers and then my...well everything. Many people from the main cabin came up front to use the first class bathroom, and he didn't stop them. He abruptly woke he up three times with his loud voice talking with passengers...with no regard of the sleeping passengers. He is more suited for the main cabin. He didn't offer any help when I was struggling to put my bag in the overhead bin. He watched as the young lady flight attendant struggled to open the plane door... I did not feel that the cost for first class was worth it. He never responded when I thanked him for each thing he did...nothing...not, "You're welcome" or "my pleasure." So, it was a first class disappointment."
Pros: "Crew was very friendly and plane wasn't overbooked, which was nice."
Cons: "The flight was delayed, which was inconvenient!"
Cons: "kids crying for 90% of the flight a couple rows away. pilot would keep fasten seatbelt sign lit for long periods even though there was no turbulence. Then when the slightest turbulence arrived he/she would turn it back on immediately. Makes for going to bathroom a gambling proposition and snarky comments from flight attendants for those who decided to stay in line for bathrooms."
Pros: "Great flight attendants! I traveled with a 1yr old and a 5 yr old both boys and our flight was 5 hrs. My son had to use the bathroom quite a few times and my 1 yr old was asleep the attendants helped my son walk to the bath and walked him back to his seat! I'm thankful they could help because moving through the seats just seemed impossible with my sleeping toddler!"
Pros: "clean plane - timely - good crew - flight rough but pilot was communicative about it. Arrived on time. could not have been better"
Pros: "It was a great trip. Thanks to your staff for helping me get home for Christmas on a budget!"
Pros: "The attentive and pleasant flight attendants and crew. The flight time was much shorter than scheduled."
Cons: "Main cabin amenities such as snacks and entertainment remain bare without the premium service. Why isn't the lower fuel cost benefiting the fare payers yet?"
Pros: "It was super short. The hostess was super nice."
Pros: "Helpful attentive staff. Clean plane. Smooth landing."
Pros: "If you're flying to Alaska, Alaska Airlines is the best option. The cabin lights were dimmed enough for people to rest, and the flight itself was pretty smooth -- we made good time."
Cons: "I travel quite a bit and it's exhausting to be on the same size plane for this flight as you'd be for a 1-2 hour flight. I had the middle seat falling asleep on my shoulder, the guy in front of me leaned back from take off to landing (literally), and the aisle is so narrow that you get banged into every time someone goes to use the facilities, or even when the flight attendants walk back and forth. It makes for a very long 6.5 hour flight. Alaska Airlines should be the front runner on making travel to Alaska as comfortable and easy as possible, but definitely the worst part of the trip."
Pros: "Very smooth no issues."
Cons: "Would've liked to have gotten in earlier."
Pros: "I like that the middle seat is no used."
Cons: "Bording was not organized. Everyone got up at the same time and no social distancing. Was not handeled well. Same with the exit on arrival. Too many people got up out of ture. No sochial distancing."
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Cons: "It was hot"
Pros: "crew found me an outlet for laptop"
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Cons: "Cabin was too hot!!!!"
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Cons: "Cramped seating for premium Econ"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Cons: "Even with "Comfort +" the seats are horrible."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Cons: "The flight was over 20 minutes early"
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Cons: "First class seats were uncomfortable for a 6.5 hour overnight flight."
Pros: "entertainment options are great. The flights are plentiful, so lots of options."
Cons: "No options for vegans on 10 hour flight!! Shame on you!! Our needs should be considered."
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Pros: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Cons: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Cons: "Everything comfort communication"
Pros: "It s american!"
Cons: "Caught an earlier flight and the entire team made the process seamless."
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Cons: "Most everything could have been better. All phases were far below average."
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Pros: "We left 25 minutes later, but arrived 25 minutes early!! I hVe flown many times and that has never happened!!"
Pros: "Flight delayed for 12 hours. Had to reschedule both flights"
Cons: "See above. Missed work."
Cons: "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Pros: "The crew and the were good"
Cons: "Delay flight 40 min Baggage fee is not well explained ,as a consequence I was charged $ 55 fee for a second piece"
Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."
Pros: "It was 1 in the morning in the Philadelphia airport and I had an 8 hour layover and there were no vending machines available and an airport worker went and got me a drink and some chips and would not take any payment. I call that going above and beyond his job duties. Very pleasant man."
Cons: "They layover was a little much and to get one with a better time was $300.00 and all I wanted to do was get to Watertown NY to see my grandkids."
Pros: "got a new plane fairly quickly"
Cons: "mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight"
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Quick and painless flight"
Pros: "Excellent flight. No complaints!"
Pros: "I flew economy. We left the gate on time, the seat was comfortable, entertainment was varied, flight attendants that I came in contact with were professional and pleasant, food was hot and very good, pilots got me where I wanted to go, and that little container of ice cream - oh I love it! The plane was not completely full, which made the seating more comfortable than it would have been if the plane was full."
Cons: "I was ushered into what became a very slow line to board. The employee at the end of my line had to deal with a few problems so I ended up boarding close to the end, behind those with higher group boarding numbers than I. Having a single line up to the two boarding employees, would avoid that, albeit make a longer line to begin with."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "Personal service and care by the ticketing to seat our family together"
Pros: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Cons: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Cons: "Older plane"
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "I booked business, so not too bad."
Cons: "I don't know why United doesn't take the 8 hr flight to Honolulu as serious as they do international flights. The business class was like being in Priorty seats with food and reclining. I was in the middle seat of 4 seats. still a crowed feeling. I would not waste my money on business on that flight"
Pros: "Great crew, comfortable plane"
Cons: "Plane was delayed for 5 hrs"
Cons: "Need power outlets at seats."
Pros: "Food was good but had to purchase on an 11 hour flight."
Cons: "Delays.... The crew didn't know our gate was changed until we told him. Some of the crew were very rude."
Pros: "I loved the flight, the service, and the whole experience."
Cons: "Nothing to dislike. That's the best part."
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
Cons: "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."
Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"
Pros: "The food being offer was good"
Cons: "The experience as a whole was rather disappointing"
Pros: "Boarding and crew"
Cons: "Service, look like you have to purchase everything from food to entretaiment."
Pros: "Pilot was friendly and polite"
Cons: "Food (chicken) was utterly disgusting. I found the seats rather uncomfortable -- my back was really hurting at the end of the flight and that isn't normal."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Cons: "Seats are uncomfortable."
Pros: "Staff and timeliness of flight."
Cons: "1) Seats barely recline beyond 90 degrees. 2) Food was unimpressive. 3) Paying for cocktails on a long haul flight is absurd. 4) Instructed to "download a ridiculous app" for entertainment. 5) finally downloaded stupid app but didn't have my laptop available as it was in checked baggage so tried to watch a bad movie on my IpHone...??? 6) Outlet to plug my power sources for mobile devices into was not functioning."
Pros: "Everything you are.."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "90 minute delay!!!"
Cons: "No leg room"
Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Pros: "Weight restriction on the plane, almost didn't make it out"
Cons: "Late to leave anchorage because of a weight restriction. Flight was only 3/4 full."
Pros: "I had no issues during my flight. Overall, the trip from Tamuning to Honolulu was quite enjoyable."
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."
Pros: "Flight crew"
Cons: "I couldn't believe that this long flight had NOTHING in the form of entertainment. No wifi to watch on your own device and no inflight entertainment. I was stuck in the middle of 2 people with a baby with nothing to pass the hours. Unbelievable!!!"
Cons: "4 hr delayed departure. fine... better safe than sorry when there's a mechanical problem. BUT-- there was no compensation.. no free drinks, no free food worse: the flight left after lunch but there was only breakfast food (since it had been a morning flight). and THEY RAN OUT OF FOOD FOR SALE. despite the 4 hour delay. we were starving. then... we FINALLY arrive... and wait another full HOUR for the gate to be opened. because it had "timed out" (because we were so late?) and apparently, they have to call someone in from who knows where to unlock the gate... it took an hour! we basically lost a full day of our Hawaiian vacation"
Cons: "There's very little room between sest rows."
Cons: "Very rude lady working at United desk at LAX. I am a veteran and I have very bad anxiety and PTSD and my wife (who is active duty) were split up for the flight so we had asked to be seated next to one another since we had picked our seats online prior to flying. The lady was very rude rolling her eyes saying that there was nothing she could do for us besides us asking people to possibly switch seats even though my spouse had the United app open and showed two seats to upgrade too and she didn't even ask if we wanted to upgrade to be next to each other. At this point I had to take my anxiety medication and as we were taking off one of the flight attendants said we could ask about upgrading but yet the lady at the desk said nothing."
Pros: "service was superb. Our stewardesses were great"
Cons: "The meal was horrible. Never a good idea to serve a breaded dish if the dish will end up soaking the steam and be soggy by the time the passenger gets it. Bread was too hard for the plastic ware to be able to cut through it. Entertainment system was down too."
Cons: "This is an international flight from San Francisco to Manila. Because United has a policy of "meals for purchase" on domestic flights, the Sfo-Hnl and Hnl-Guam legs did not serve meals. Only the Guam-Mnl portion had dinner. The planes on each leg were cramped and old. Seats were old. No in-flight entertainment unless you rented a tablet. The fare cost around $720 which was not really a bargain since other international airlines like China Airlines and Ana were offering fares in the same ballpark fare. I made a mistake booking this flight and by the time I realized it, it was too late. I will never fly UA on international flights if there are other options. Asian airlines have newer planes with more legroom; customer service is better;and in flight entertainment and food offered. I intend to post a blog on travel sites "buyer beware.""
Pros: "The plane was nice."
Cons: "Over 1 hour late. We sat on the plane after boarding all that time. Late for things that should have been done before boarding ( fueling and more food). The movie and TV shows froze and skipped, so we're hard to follow."
Pros: "Our attendant Andrea M was a breath of fresh air. Always smiling and attentive to our needs . She was great! Ah, if only all UAL and other US airlines flight attendants were like her. Kudos to her!!!"
Cons: "Spent $13 for Internet but it didn't even work"
Pros: "The Economy Section Flight crew on the LA to Honolulu 2/18/16 flight lived up to UA's advertised flight service Good job - you made a frequent flier want to return to another UA flight soon."
Cons: "I have no complain."
Cons: "Old planes, blanket with hair, no complimentary meals"
Cons: "There was a lot of empty seats but the crew never offer the guy seating next to us to move. His elbow kept hitting the buttons and turned on the tv screen while I was trying to sleep. I saw he went to ask one of the crew but was told to wait until flight takes off then no one helped him after. Flight was bumpy most of the time..not a very happy customer"
Pros: "Crew was very friendly. Arrived early."
Cons: "Cabin was hot the entire flight. It was a red eye but the lights were kept on bright for most of the flight."
Pros: "I upgraded to first class so the food and service was very good. Loved the super adjustable lay flat seats."
Cons: "Even in first class, it was clear United doesn't care about repairing anything that won't keep the plane from flying. The entertainment console was damaged to the point it wouldn't even fit back together and none of the headphone jacks were operational on an 8 hour flight. We were also understandably delayed by a medical emergency onboard but United saw fit to further inconvenience the entire plane of passengers by searching the cargo hold for the the deplaned passengers luggage long after they were gone, rather than send it back on the next return flight. The crew said the decision came from corporate and clearly thought it was as ridiculous as we did. Given that United was valuing this seat at well over $2k, I think it's reasonable to expect the amenities to be in good repair."
Pros: "The service was much more friendly and polite than the last time I flew united."
Cons: "Cramped seating very high food prices. Electric phone sockets didn't work AGAIN even though the green light was on. Couldn't charge my phone at all..."
Cons: "The flight was delayed over one hour. I had to ask to flight attendant to ask the pilot if they could wave the TV/movie entertainment fees due to the delay with the flight, which was approved. I did not like the fact that I had to ask about that when that offer should had been automatic. In the past, when flying and a delay happens, other airlines like Hawaiian and Delta have waved their entertainment fees. The baggage claim took over 45 minutes to release the flights luggage."
Pros: "On board entertainment did not work but otherwise a good flight."
Cons: "Lost all my luggage"
Pros: "Roomy seats & leg room, free movies, arrived 30min early."
Cons: "That one attendant, that prob should look for another job, she does not enjoy that line of work, just the paycheck. No fault of United: 2 crying babies..."
Pros: "Crew was great entertainment was poor"
Pros: "The only thing I liked was two younger female crew on the flight. They were friendly"
Cons: "Horrible ground crew service. I was assigned to seat 33B, when boarding the computer printed out a new boarding pass with new seat 30B for me without any kind of notices in advance. I wasn't traveling alone, of course we would like to sit next to each other. When got on the plane, the new seat I got 30B was already taken by another older lady which her boarding pass has exact same seat as mine "30B". I had to walk to the very front of the plane to talk to someone and he was no help because he said "I had to wait for the agent to talk to me". I stood there by the door for 20 minutes or so, telling him my seat got change and there's someone sitting there and I would prefer to go back to the seat o was originated to the first time as it was exit row seat. The ground crew said I can't and I need to sit at 30B which there's another person sitting. He left, came back 10 minutes later saying the same thing. How am I supposed to sit on 30B when there's someone with exact same boarding pass, same seat sitting. He said "no one is sitting there. She moved. You need to go sit at that seat", I walked there and nope, she's still there. I wasn't gonna waste my time arguing because obviously United ground crew member were no help and rude. I went back to seat 33 where I was supposed to sit and of course it was empty. They kept telling me it was a FULL flight with no open seat but that wasn't true at all. Seat 33 was open so the seat 2 seats away from me on the same row. No wonder why asian airlines have better rating in services compare to American. Your crew members are rude and just not smiley. Not even an apologize was once said to me when I had to deal with YOUR mistake United airline."
Cons: "No food during long flights"
Cons: "Flight was delayed 30 minutes because of a tow bar malfunction. This made for a narrow window to make my connection of 25 minutes"
Pros: "Crew was friendly and attentive. Received a window seat. No one was sitting in the middle, so it was an extremely comfortable flight."
Cons: "No wifi available."
Pros: "I liked the space in the economy plus and drinks were served often."
Cons: "It's was a 9 hour flight and the only snacks that were offered were the ones you had to pay for. I had a headache getting off the plane because I almost starved the entire ride. The staff was helpful but dead no character to them or atleast they didn't show it. Also as long as this flight was my screen froze for the last 5 hours but I didn't miss anything because I couldnt listen to the TV from the start. The female end where u put the headphone plug had something jammed in it so I watched watever my neighbor was watching and clued together what they were saying in the movie. Needless to say I was bored out of my mind and my stomach was not very happy with me. Hopefully my flight in 9 days is a lot better."