The preboarding and the gate organizing management was poor, unorganized and mismanaged. While standing in the business line I kept getting ignored and the personnel kept checking in others, right in front of me until I finally spoke up and pointed out their clear signs of ignoring me while patiently waiting to be checked in. Once checked in the gate the personnel kept chit-chatting and not managing which group is to board, being totally nonchalant, unorganized and behaving amateur-like . Very unprofessional and unlike the quality the Austrian Airlines brand otherwise provides. The crew on the plane are always fantastic and the best. What a shame the crew on the ground was so mediocre.
Flight delayed with no explanation. Boarding was confused (proceed to plane, go back to waiting area).
Last few years I didn't not have great experience with United Airlines.
Short flight. Bare bones and kinda seeming like an older plane. But got me there on time and that's what counts. Perfectly fine flight all the way from start to finish.
My Austrian Air flight from Montenegro to Vienna was delayed by three hours because their plane de-icer was broken and they had to wait for the sun to come up before the ice could melt. This meant we missed our United flight altogether. So I can't speak about United, but I was not impressed by Austrian Air. They made us check in two carry on bags for a 60% full flight, and the bags didn't find us in the US for ten days. The re-routing they arranged included an extra leg, a midnight taxi ride across New Jersey and New York, and a five hour sleep in a hotel. Not impressed.
Excellent flight. The crew was exceptionally attentive and organized. Attention to details is unmatched.
Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
I did wish they would give us the entire little bottle Bailey's instead of just have 1/2 bottle at a time
They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.
One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices
I really would like it if they provided at least some limited free wi-fi.
Nice, it was nice to have a free night's stay because our layover was over 18 hours.
Could have been better. Bag rechecking could have been eliminated. Gate location and direction need to be clearly stated.
The crew was amazing and the food was really good too
Excellent service. Friendly and attentive flight attendants, can lay back in business class and be pretty comfortable, and delicious food. Flight on time departing and arriving.
I will say the same as my previous comment. Great job over all! From 1-10, ten be the best… I will give 9!
Very hot cabin made long flight uncomfortable, even in business class! Food was great. Istanbul business lounge had great food but too few bathrooms and seating . They also need more electric outlets for charging devices. Appreciate the ability to go through fast track lines w business class
Boarding experience was a mess- both to and from Istanbul airport. No one knew anything. They asked everyone to line up according to their sit numbers- it was unbelievable. Business class had a separate line, but it was hard to find- I had to go through all that mess before finding it. Would not recommend
The best airline for international travel in terms of value you get in business class (service/cost)
It was a good experience. With the long layover they provided the TourIstanbul option to have the free sightseeing bus tour - that was a great option to pass the time. Airport at Istanbul is very comfortable and convenient. Flight was comfortable.
We would have missed our connection from Munich to Boston but we had a van outside the plan that wisked us to our terminal. Much appreciated and we didn’t even realize that Lufthansa had done this until the announcement on disembarkation. Well organized airline! Will definitely fly Lufthansa again!!!
The flight was ok but chargers did not work and the speakers in the back of the cabin did not either. But I am writing because the crew was really, really rude and not only rude but had the curtains always closed, forgot to clear our trays, the bathrooms were filthy and trash was building out, and one of the attendants even had her EARBUDS on while in the cabin. From movement it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. when we deplaned the crew in the back was just chatting with one another and the first class attendant was briefly and said goodnight. It is nice that a crew gets along so well, but they did not take care of passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller but I thought you really needed to know. Thank you, Carin
Good legroom. Attentive crew. Wine quality poor, you can do better
food, movie entertainment upgraded current, interconnecting flights being on time, we have a 24-hour overlay
Exit row seat that cost extra to book had a bad monitor marked as out of order, so clearly something they should have fixed.
Beautifully maintained airplane, good food, professional crew, top-notch communication. I highly recommend Lufthansa for intercontinental flights between the United States and Europe.
I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
I recently had a very disappointing experience with Lufthansa during my round-trip flight, and I feel compelled to share my concerns. Here are the main issues I encountered: 1. **Global Entry Issue**: I added my Global Entry number during check-in, but it did not appear on my boarding pass. This same issue occurred on both my outbound flight to Munich and my return flight to Boston. Despite calling customer service twice for assistance, they were unwilling to help over the phone, which was incredibly frustrating and stressful. 2. **Delays**: Both flights experienced delays, further complicating my travel plans. Punctuality seems to be a significant area of concern for Lufthansa. 3. **Food Quality**: The meals provided were unhealthy, felt cheap, and lacked flavor. Given the airline’s reputation, I expected much better, especially on long-haul flights where meal quality can greatly enhance the travel experience. 4. **Beverage Service**: The beverage cups were disappointingly small and often not filled to capacity, leaving me feeling unsatisfied, particularly on lengthy flights where staying hydrated is essential. I chose Lufthansa based on positive reviews from good friends, but my experience has left me very dissatisfied. I will not be recommending this airline to anyone in the future. Overall, my direct flight experience was far from satisfactory, and I hope they address these issues to improve the experience for future passengers.
Loved flying with this airline. Professional, courteous staff who did everything possible to make the long flight comfortable!
Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.
Kayak was an utter disaster. They booked the tickets through a 3rd party and the 3rd party changed the dates of the flight without checking with us. They promised to change it back, but they never did, and I eventually had to dispute the credit card charge to get my money back and had to reserve through another website. NEVER use KAYAK again!
Crazy and confusing check in process for connecting international flights. Extremely uncomfortable seats in economy, bad in flight service with useless attendants, 10 year old movie selection, inedible food + only 1 full meal for 12+ hours long flight - 2nd snack was a cold bun with 1 slice of tomato and 1 slice of cucumber; 3rd was 2 breads - 1 hot and 1 cold. Finally absolute bad information on arrival time - in flight suggested we will reach at 12 AM until last minute, when we landed it was 1:15 PM
The crew was business like and not very friendly. It was very disappointing in that they handed out the meal at the beginning of our journey. Eight hours later, they handed a sandwich and a drink. During their eight hour break all they did was sit in the back, looked at their phone and read. They never came down the aisle during those eight hours and offered another beverage or to See if there was anything they could do for the passengers.
The price for Premium Economy seats very competitive and ITA beat the big guys in terms of fair. However, seat comfort was below expectations. Movie selection was poor. Food - absolutely horrible!! I felt like a prisoner for 13 hours being fed cold damp rolls and room temp water. NOT what I expected for Premium Economy!!
Most importantly, got us there and back safely and on time. Seats in Prem Econ spacious enough and comfortable. But pulldown footrest on both flights inadequate/broken. Crew...mixed: a few were quite pleasant, others seemed disinterested. Food was underwhelming. Yes, I know it's just "airplane food", so dont expect much... but even United is doing better now, and BA more so. Would I fly ITA again...perhaps. Price diff was main selector this time, almost 1K LESS/person than UA. I'm naturally frugal -- For 2K I'll put up with some small inconveniences.
ITA changed our 9 hr direct flight without giving any reason to 4 stop overs 24 hrs flight without delays.
Flight attendant really had bad behavior.. yelled at people when she is trying to defend, to have favor w her people..!
There was so little leg space in middle seat that the blanket/pillow accessories and my feet could not fit. Knees were 1 inch from seat in front and when person in front reclined, it was uncomfortably invasive in my space. I am not large, 5’5” and 130 pounds
Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min
The plane seemed very dated. The entertainment was very limited. There was a school group on our flight and the crew seemed bothered by them. They were not overly friendly or welcoming.
OK, except for a cabin attendant's lack of attention.
We had American Airlines on our return and it was confusing if we were going with Aa or BA I had 2 different flight numbers and didn’t get our gate until it was boarding. So we were a bit nervous as the which it was
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
⭐ British Airways Review — A Journey of Highs, Lows, and Lessons ⭐ I recently flew Business Class round-trip from Boston to Mumbai with British Airways, and my experience was a tale of two extremes — from disappointment to exceptional service, and then back to inconsistency. Boston → London: A Surprisingly Poor Start My journey began on a disappointing note. On a 6-hour Business Class flight, I was surprised to discover that there wasn’t a single proper vegetarian meal option available. I was offered a few bakery items only after repeatedly requesting something to eat. The flight attendant shrugged, offered no solution, and eventually — quite literally — threw some bread at me after much delay. This was not only disheartening, it was extremely surprising given my wonderful Business Class experience with BA last year. I stepped off that flight genuinely hungry and had to make a mad dash to the lounge just to get a proper meal. London → Mumbai: A Complete Turnaround The next sector restored my faith in British Airways. The entire crew was warm, welcoming, attentive, and genuinely caring. A special shoutout to Phiroze and the entire team serving the Business Class cabin — their professionalism, hospitality, and thoughtful service were extraordinary. They truly embodied what makes British Airways a global leader, and I am deeply grateful for the experience they provided. This is the BA I know and love. Mumbai → London: A Strange Meal Schedule This sector was generally fine, but the meal timing was puzzling. Lunch at 10:30 AM — for a Business cabin — felt unusual, and most passengers, including myself, barely touched it. The rest of the service was smooth, but the scheduling definitely needs a rethink. London → Boston: Mixed Experience Again The flight itself was decent, but the Business Lounge at Heathrow for this leg was a letdown. Arrived during lunch hours: no hot vegetarian options available Lounge area: dirty dishes everywhere Even after politely alerting the staff, the dishes were ignored and left uncleared For a premium cabin passenger — and at one of the world’s busiest international hubs — this was disappointing. Overall Impression My journey with British Airways felt inconsistent — two great sectors sandwiched between two that fell short of the BA standard. When BA is good, it is world-class. When it misses, the gap is noticeable. I genuinely hope the airline takes this feedback as constructive insight. I continue to believe in British Airways, and I commend the outstanding crew on the London → Mumbai sector — they were the highlight of my entire trip. With a little more focus on vegetarian meal availability, lounge service, and consistency across crews, BA can ensure every Business Class passenger experiences the premium journey they promise.
Logan gate staff was unhelpful. Arrived early, come to find out the airbus scheduled was reassigned and I did not have a seat. The desk agent spoke to his supervisor who instructed him to give me a boarding pass to get up to gate area, he was polite. At the gate the fellow was sitting to the side with two other BA staff . I asked him if he could help me, his answer was” we are on a break, we are closed” then turned his back. I am almost 70, drove 4 1/2 hours to Boston and had been looking forward to this trip for 5 months. I have worked in service many times in my life and this is not how it is done. I eventually (1/2 hr) before boarding was able to get a seat. The rest of the flight experience was unremarkable.
They issued seat assignments and sat my 2 year-old in the row behind me, separate from me and my daughter. Communication/ customer service was terrible. They told me to change it in London, then in London, they told me to talk to the cabin crew, then a supervisor came and stuck us in the back of the plane when we were supposed to be in row 25. Overall, they need to really work on their customer service. Additionally the food was terrible and they ran out of meals and didn’t have any kid options. To top it off there was no in-flight entertainment for the first hour of the trip.
We missed the connection because we had to wait for a shuttle from the plane to the Terminal. Also, we needed assistance and none was available.
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Reliable, great value, but not outstanding in any aspect. This is similar to the experience you get in most international carriers like Etihad or Delta.
Flight was fine, food better than anticipated and flight attendants were helpful and friendly.
