Boarding was delayed for an unknown reason for more than an hour. While the airplane was at the gate, the boarding time was moved by 10-20 minutes every 15 minutes. No entertainment on the plane.
The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.
During the flight, the fleas biting me in the plane.
Delay rushed to the next plane and bags didn’t arrive in chicago
Boarding could've been improved a bit, the rest is excellent.
The crew and flight were amazing . However , my bag’s locker got broken and no refund provided . Everything else was amazing except this bad incident that ruined my experience
Bags lost no more to say, bad communication and no urgency to get it back to the hotel by the airline properly the worst airline I have used.
The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.
It was was okay but the seat was stiff and hard to sit on it!!
Seats were so uncomfortable, my butt hurts so much, I wish they have more cushions,it really was horrible, Except that, Stewarts were polite food was decent
They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.
My flight was canceled and even though I paid אם KAYAK you didn't even answer me and obviously didn't refund my money. I will never buy a ticket through you again.
One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices
Despite the booked seats in front of the land we were moved to the back of the plane even first like 8 lines were totally without pasangers. When I tried to sit on empty seat flight attendant asked me to go to my dedicated seat in the fully crowded back of the plane. She was not able to explain why. Food was very poor on flight LAX - VIE.
Austrian Airlines help and service was fine, but Kayak misled us into believing we had purchased a Business Class ticket. In fact, the tickets were only upgraded Coach Class tickets with luggage restrictions that belonged to the Coach Class. Very disappointed! Paid over $$$$ 9K for the two tickets. Very disappointing!
Landing was a little hard. Food was not great My prior review was for the flight to nyc too
Landing was a little hard. Food was not great. No options.
Five star experience all around except for my seat, which was broken. It would only go down 70%.Of the way. It defeats the purpose of buying a business class ticket if you don’t actually get to lay flat..
Great staff, efficient and knowledgeable. Very helpful with others and considerate towards those with children
WiFi would have been nice and some more powerful usb ports, available ports could not keep my phone’s charge much less charge the phone.
Food could have something without dairy, I couldn't eat anything. Tv for both seats was malfunctioning. They have one bottle of ginger ale for entire plane.... and I paid extra for these seats...very disappointed
The flight and crew were good. The customer experience on the ground could have been better. We had to reschedule our flight because of a delay on the previous flight. The attendants working the desk in Washington DC were not helpful. They told us to scan a QR code and that would get us rebooked. Why couldn't two people standing at their computers do this? We had to chat with someone to get everything figured out. It was extremely confusing.
We took two long flights with Lufthansa, both were delayed making us miss our connecting flights. Lufthansa took care of the first one. The second was a switch to United and figuring out how to rebook was not a pleasant experience.
It was chaotic. It was overbooked so we didn't have seats until the end but they turned out to be good seats. The gate was at the end of the airport. We had to get busses to the tarmac and board. It just seemed chaotic. Flight was OK. Food was not so good. Lufthansa used to be such a great airline and now as it's with everything else: If you have money you get comforts but if you don't then you end up below deck with the rest of the cattle.
Welp - they boarded us appropriately...then had us sit on the plane for over two hours before cancelling the flight...which meant another night in Munich. I probably had it a little better than most as over 500 people had to be accommodated/re-booked etc. The next day I boarded the same flight (for which I had now been ticketed 3 straight days) and - with "only" an hour delay, managed to finally get home over 2 days later than scheduled. I haven't flown Lufthansa to Europe in years...and I won't be looking to do so again in the future. To be clear, though, the people I interacted with - flight crew, Service Center, check-in were all professional and courteous - management is clearly to blame for their lack of communication and unpreparedness for when things go wrong.
It was a short flight, everything was good with it.
Flight was delayed over one hour and I had to pay to select my seat, even though my booking supposedly had free selection (I paid extra for this at time of booking)
Both flights were delayed over 1 hour. And I had to pay for seats, even though my reservation supposedly included free seat selection.
The male attendant has zero personality. It seemed like he was over worked or hated his job, not once did he smile or made any contact with the people on the plane. Strictly business and call it a day!
Seat very cramped, could not recline. No cheese with meal. Staff very helpful.
They gave us sandwiches as a meal twice. Snacks mid flight with cookies and a tuna panini. Then just the same tuna panini for dinner. That was it.
Top notch re cleanliness, comfort, operational. Attendants attentive, cheerful, courteous and professional. An unusually high-grade experience all around.
Everything. Boarding, service, food, seats, crew I'd increase the air pressure to avoid dry sinuses and after effects
Flight bumpy and aircraft old with tape over seats , it seems there is a lack of maintenance, air pipe blow off in the middle of the flight, flight attendant seemed not to be worried about it. Food got very bad over time , not only for the quality but for the quantity . Seats are very uncomfortable , entertainment not working properly.
The crew were great and constantly cleaning bathrooms and taking care of passengers. Flight was on time and arrived on time. Boarding was easy and hassle free. Food could have been better but decent selection. Overall recommend and will fly again.
Everything was good except the bathrooms were usually dirty and the trash bins in the bathrooms were full.
At least it was a direct flight, however the boarding process was a nightmare. 2+ hours in line to check my bag. Then told it was overbooked and I have to go standby even though I bought my ticket months ago. Then sent to another line to get on standby - another long wait and finally started yelling that my flight was boarding. They sent me somewhere else. In the end I did make the flight - among the last group to board, even though I arrived 4 hours early at the airport. Worst check in process I've ever experienced in 50 years off flying.
We had a 3 hour delay and then a long taxi to take off. It would have been helpful for the pilot to have communicated more about what was going on. There was no A/C during the wait, and the cabin must have been more than 85 to 90 degrees. The crew gave water to the people in the front but by the time they go to the back of the plane they stopped giving out water. Eventually I went back and asked for some in the rear of the plane (for a second time). The food was close to inedible. I thought on an Italian flight that the pasta would be better than the chick, but honestly, a Swanson's TV dinner would have been better. I had a bite or two to keep my blood sugar up, but basically I couldn't eat it.
Boarding was chaotic. Service was poor. Attendant was slow and rude. In business class, I was not offered a drink until 1.5 hrs,after takeoff. Food was inedible.
Terrible. They canceled 2 flights and then sent everyone by BUS from Rome. They should make amends by offering some sort of compensation.
what would have been better would have been that my booking not been canceled by the system and had I been informed that the booking had been cancelled by the system I could have immediately rebooked and not found out that there was an issue when I was told by the system that I needed to book in. It would have also been good if either the booking agent or BA or anyone been in anyway useful. In the end I had to rebook a flight at an additional cost of $350. So no I'm not impressed by BA any of the other parties involved.
Boarding was poor. Why are first class passengers not boarded first?! Bus to the plane and then held on a packed bus because we were waiting for people on the bus before to finish boarding. Seat belt on the fist clas seat is very uncomfortable, cutting into your neck. Other than that crew, seating and food were all excellent. Entertainment, as usual - rubbish.
I paid for full WIFI- it was terrible, kept being in and out could not listen to a podcast
Flight was delayed but my previous flight was as well so It worked to my advantage. This was my first time in first class. I don't think they ever stopped feeding us. The seating area was very spacious and comfortable. The attendants were wonderful, warm, friendly and very personable.
Some how my flight was canceled, neither BA or Justfly.com accepted responsibility. I only found out about this the day before when I tried to check in. I had to book another flight which due to the time ( day before) cost me $300 more. I was still receiving notifications about the flight even when I was on another flight from you. So no my flight to London was not good.
We had a pretty good experience. Enjoyed both the flights. Crew was very good and helpful.
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
The gate at London Gatwick had confusing signs for the different zones and the staff seemed harried because people didn't know when it was their turn to come to the desk. Plus, with there were too many carry-on bag travelers, myself included. The charge scheme for checking bags is frustrating. If you travel light, you want the freedom to leave as soon as you deplane. When you are forced to gate-check your bag simply because the flight is fully booked, you lose whatever time you'd hoped to save because you're still stuck waiting for your bag to come off the conveyor belt.
3/4 bags delayed and 1/4 damaged at the other end. Flight was freezing
After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside
