My experience will Southwest was good. I wish there was more entertainment and the boarding process was slow at time but other than that my experience was great definitely will be flying with SouthWest again.
Flight was delayed by 2 hours, meaning that a flight to Dwnver which should have arrived at 11pm came into the airport at 1 am. Made for a very long day.
OKay. I sat in the back of the plane and it was really loud between babies and little kids, and adults who.like to talk a lot and loudly most of the flight.
This rating is based completely on the flight delay. Any flight where the plane goes through or originates in Las Vegas is delayed. I will avoid booking flights that do this in the future,
This was a train wreck with the schedule as soon as the delay was announced. The delay originally put us back by 40 minutes from a start time of 10:10AM, then later was revised to be only 27 minutes late. We began boarding only a few minutes late. I don't know what happened but we then left the gate over 45 minutes past our original start time of 10:10. Pilots did a great job of making up time (thank you for that), however upon arrival into the Dallas area, we circled several times, as there was a plane on the runway with mechanical problems, and didn't land and have the door opened until 1:46PM local time. I dashed to my connecting gate, fortunately only 4 gates away, and got there at 1:50PM local time. There were still people in line to board the jet way. The gate attendant made eye contact with me, left the check and station and promptly ushered the remaining people down the jet way, then returned to say the gate was closed and we were denied boarding. She then said I was already re-booked, not even knowing who I was. I did not receive notification of rebooking until 1:58 PM. At the desk we were then told that it was not their fault that our originating flight was late due to the stranded plane, and that the only compensation we could be offered was to be re-booked. I'm sorry, but at Love Field the ONLY airline there is Southwest, so yes, they ARE responsible for this! Also, choosig to deny me boarding even though I was in the queue 10 minutes prior to takeoff was an exceptional instance of very poor customer service. While I may not have many choices of airlines with flights originating from Albuquerque, Southwest is now last on my list!
it was a short flight, so no refreshments. Could've used some water since I was running from the end of one terminal to the end of another to catch this flight
Easier that prior flight. The airline attendants didn’t really do most of their job as I noted in prior email.
Would like to have screens on back of each seat for entertainment.
The flight attendants were really nice, and of good spirits. Gave all of the safety announcements with a bit of humor and friendly reminders. Easy boarding even as an early c group passenger. Aisle seats available in back of the plane. Coke products and snack mix available. Love the free bag check.
The staff and attendants could have been more helpful with storing carry-ons above in the overhead compartments as well as helping passengers find available seats. There was no food/beverage service due to turbulence There was no internext connectivity due to turbulence The boarding process should be changed entirely and seats should be reserved or assigned to expedite the boarding process.
Everything about this flight was good except for the very end when I reached my destination. Everyone from the tune to the wheelchair escorts were great with the case were great but I miss you with people at the check in this at the very end. I need help from the chicken desk because I forgot my pillow on the plane The female worker at the chicken desk said that they found my pillow and she was going to retrieve it for me. She left a 30 minutes without any update and her so she saw me walking back and forth waiting for her and they didn't even bother calling her or radioing her for any updates. They were busy because they were behind schedule and they were overwhelmed but thanks because at least glanced me and try to give me an update just a quick radio check or phone call. I don't care about the pillow but if you tell me to wait, I waited for at least half an hour before I said something and I just left because they wouldn't bother talking to me so I could, so everything's going in the review. I took pictures of the two men that were left working at the check-in counter. The totally ignored me despite the signals I've been giving them. I don't see any offers in the kayak review to add pictures or screenshots so I'm going to post another review I don't know their name but I'm pretty sure Delta will find other names when they see the review. Google with pictures. There was another guy at the chicken counter bring an orange workers vest who finally left after telling me that the girl that was retrieving my pillow is working the gates now. That would have been if they just told me that's what happened. But I had no update. Make me wait for nothing. Thank you Delta airlines!
We had a great experience with Delta. They helped us from the start at the kiosk all the way to our final destination, including help reassigning and upgrading our seats free of charge at the gates, escorts with the wheelchair for my brother and even getting our luggage at baggage claim for us. I also had special help because I forgot my pillow on the plane. The wheelchair escort contacted for associates at the check-in desk all the way back to the plane and retrieved my pillow for me.
Crew was real good, flight was smooth and came in early.
The CRJ-900 was clean but the overhead air vents were broken in our First Class row, making the cabin very hot until about 30 mins into the flight. The flight attendants were both extremely apologetic and accommodating though so that is why I rated the flight as very good. They checked on us many times and truly showed they cared. The snacks for an hour and a half flight could be better. Would be nice if there was a small plated meal over convenient store snacks. WiFi also was not working. And it would be nice if Delta had adjustable headrests on these planes.
New high end luggage ruined/zippers broken, items missing. All happened on return flight from msp to mso. Do better! Not store bought luggage but high end personalized ogio custom embroidered luggage. Total slap in the face ontop of an extra luggage fee that took me 3 hrs on chat to resolve.
It was as good as it could be. Flying is not a pleasant experience these days.
Left a few minutes early. Got in 15 minutes early. Very attentive service on board. Very organized boarding.
I upgraded to first. Quick and easy boarding. Comfortable seat with power and a nice IPA.
Flight was delayed due to needing a replacement flight crew. Delta changed the aircraft type in Detroit. One hour delay. But once in the air, good flight
At this time they are the better choice, I appreciate their professionalism ✈️
The flight was delayed by a hour and I wish they had communicated it sooner. No issues on the plane, it did take a while for food to come.
Know that the movies that you are going to be offered are the oldest be rated movies they could possibly get. They may have one or two new movies that they keep advertising but when you’re flying 15 hours, there is nothing to see past the first new movie.
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
I was exhausted from a long day. The flight was smooth. The first flight during my 3 week travel that took off on time.
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
My husband and I had boarded the flight from Denver to Chicago, and one of the last passengers to get on the plane opened the overhead bin above my husband's seat and threw his bag out of the bin to make space for his own. He said, "Mine is bigger!" The flight attendant supported the new passenger. They didn't care that my husband has two artificial knees and must have the foot room in front of his seat to be able to fit his legs in -- and to be able to stand, much less walk, at the end of the flight. I have never seen this happen before, and it was a disaster.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
Tired of being nickel and dimed for every little thing, especially carry-on luggage.
Late start, late arrival and very uncomfortable seats. No legroom, no elbow room because the person next to me was fat. I had to press myself toward the aisle or be rubbing arms with them. As a result, I was bumped every time someone passed in the aisle. But I couldn't get away from the hip encroachment. Who wants to rub hips with an oversized stranger for over 2 hours? I'm not fat, just tall and larger-than-average frame so I need to leg room but it would be nice if other peoples' body parts weren't squeezing under and over the arm of the seating. Why should it cost me so much for simple comfort so United can get a little more profit?
This flight worked as promised, a rare event these days. Of course it helped that we were upgraded. The food was, however, as bad as ever.
