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Pros: The crew and the quick boarding
Cons: There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room
Pros: The crew and the quick boarding
Cons: There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room
Cons: Cancun airport terrible. Take off line was 20 planes deep on run way. Horrible experience
Pros: Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe.
Pros: crew was ok. entertainment ok
Cons: they always give us seats way back in the plane.
Pros: I like the comfortable seats and the entertainment feature found on every seat.
Cons: Not much. Delta is superior
Pros: Nice smooth flight.
Cons: Tiny seats. No entertainment offered.
Cons: It was late
Pros: Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!
Cons: More leg room
Cons: I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat.
Pros: The seat was very comfortable even as a basic seating and the entertainment options were great.
Cons: The voice from the pilot was very loud and would be too much if I had my headphones on.
Cons: Disembarking could be more efficient
Pros: The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!
Cons: Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?
Cons: Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?
Cons: I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade.
Pros: Was gud
Pros: The attention to detail from the crew, and the friendliness
Pros: The flight was only half full so boarding was very quick.
Cons: The seats were hard and there was no entertainment system.
Pros: Staff was great and friendly to talk too. The greeted every flier and it was a good flight.
Pros: In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight.
Cons: The bathroom was smaller than my seat!
Pros: The chargers worked in neither airplane.
Cons: The chargers worked in neither airplane.
Cons: It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick
Pros: Flight was good. Left on time. Crew was attentive.
Cons: Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it.
Pros: The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta.
Cons: Leg room was just barely adequate. It was a small plane-nothing could be done about that.
Cons: La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación.
Pros: The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps.
Cons: Lack of charging outlet and no headrest screen for entertainment.
Pros: I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted.
Cons: Air turbulence over the Midwest storms.
Pros: every person who was not a delta employee, those people were kind and helpful.
Cons: The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again.
Pros: Flight was on time.
Cons: Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover.
Pros: This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless.
Pros: Cabin crew was good.
Cons: This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport.
Cons: If some takes up two seats , then they should buy two seats. Very simple
Pros: I lost the flight To hartford and I pay 4 the hotel
Cons: I lost the flight To hartford and I pay 4 the hotel
Pros: Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)
Pros: Flight attendants were super.
Cons: Delta is just another cattle car
Cons: I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now.
Pros: Everything went smoothly.
Pros: My aisle seat on the first flight
Cons: No entertainment
Pros: The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
Cons: The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
Pros: Chicken kale salad was inedible. I did not know chicken had gristle!
Pros: Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight.
Cons: It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport.
Pros: This time the tea was nice and hot!
Pros: Great crew. Good space on my exit row seat
Cons: Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!
Cons: Everything!! I wanna be compensated for this nonsense I went through!!
Pros: People are good
Cons: Flight delays!
Pros: Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.
Pros: Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
Cons: A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
Pros: Delta gave out free snacks and then I got a flight for the next day.
Cons: After being delayed over 5 hours and then being on the airplane the flight got cancelled.
Pros: Seats, video and overall comfort are all very nice on the new 900's.
Pros: The crew was so nice and helpful and the Captain’s in-flight announcements were helpful.
Cons: Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever.
Pros: No problem with the flight itself
Cons: Fewer gate changes
Pros: crew was great
Pros: Amazing crew
Pros: The crew was great
Cons: All seats were booked, no covid-19 social distancing
Cons: Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements.
Pros: Crew were very nice.
Cons: flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport
Pros: Polite crew
Cons: No air traffic
Pros: Everything was awesome. No wait, fast boarding, nice crew!
Cons: Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!
Cons: Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system
Pros: Pilot and crew were great even though we had lots of delays due to weather
Cons: Gate agents were a little rude to some customers
Cons: Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!
Pros: Flight was delayed, and unclear why.
Pros: Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time.
Pros: Short flight
Cons: Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation.
Cons: the fact that they rushed everyone only to have you wait in the ramp
Pros: The TVs and free movies!
Cons: Flight got delayed which caused me to miss the last flight for my connecting flight.
Pros: Lunch was GREAT- usually fly Delta but this was comparable.
Cons: WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however.
Cons: Delayed due to no available gate attendant. Limited ground crew.
Pros: On time! That pretty much says it all. I think American did a great job at everything they had control of.
Cons: Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports.
Cons: TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced.
Cons: No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink.
Pros: On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience.
Pros: It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight
Pros: It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight.
Cons: No snacks or food, barely enough water on the flight.
Pros: Arrived on time.
Cons: Seat space is bad. Food is all for a fee.
Pros: Customer service in general
Cons: Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage.
Cons: Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess.
Cons: Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating.
Pros: Premium space
Cons: Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop.
Pros: Staff polite and helpful. No complaints/ Slept all the way
Pros: Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you
Pros: The seats were more comfortable. You
Cons: The middle seat and the guy in front of me who decided to recline!!!
Pros: I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that.
Cons: The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip.
Cons: It was an hour + late. A trip I took from Washington two weeks before was late in both directions.
Cons: Gate personnel was not as accommodating. Didn't seem like they wanted to help.
Cons: Internet is kinda hard to get connected to sometimes.
Pros: The plane was new and the leg room was worth the extra $20.
Cons: No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in.
Pros: The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight
Pros: Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air.
Cons: Flight kept getting delayed.
Cons: The delay
Pros: I received help from the staff at the airport when I wasn't sure what to do.
Cons: My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience.
Pros: Like I said before nice early boarding.
Cons: No problem
Pros: The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight.
Cons: The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me.
Cons: How about a sip of water atleast
Cons: Nothing all good
Cons: The flight was delayed over an hour. Because of that, I missed my appointment.
Cons: It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague.
Pros: This plane is 4 seats across ... no middle seats
Cons: Overhead bins are tight even for standard suitcases.
Pros: Nice crew
Cons: Waiting on the tarmac after loading was too long. There were so many young children on this flight. Loading bags? Really? 1 hour late after boarding on time? Not cool.
Cons: They charged me extra for a carryon, my flight was delayed, and they made me miss my connection by holding us on the tarmac for 40 minutes. Two hours waiting in line to rebook the flight for 3pm the next day. No hotel or transportation recompense. United made an enemy for life.
Pros: crew friendly, talked to us, made sure we had everything we needed for a good flight
Cons: Took off late due to weather
Pros: Great inflight service! On the ground faster than expected.
Cons: I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/.
Cons: Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience.
Pros: Due to earlier delay, was not able to make this flight
Cons: Did not take flight due to earlier delay
Cons: 45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic.
Pros: Good landing, an I arrived earlier.
Cons: The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again.
Pros: Free snacks
Cons: Not a lot of foot room
Cons: First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me.
Pros: Quiet and comfortable
Cons: No movie or tv
Pros: The window seat
Pros: The check in staff was super friendly
Cons: In flight entertainment didn't work and the flight was very bumpy.
Cons: Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience.
Pros: Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching.
Pros: Nice plane, looks clean and new
Cons: Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?
Pros: The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad.
Cons: My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized.
Cons: The plane was dirty. Has crumbs of food all over the floor and I had to sweep off my seat before I sat down. There was trash beside my seat The attendants were loud and not professional with how they talked like they were from the hood. They kept the lights on making it hard to sleep
Cons: 2hrs late
Cons: Late, missed my connection, have to fly out in the morning. Have 3 hrs to sleep & be back at the airport.
Cons: I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight.
Cons: Took a long time to get support when gate changed. Could not walk at the time due to skiing accident.
Cons: Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home.
Pros: All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work.
Cons: I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines.
Pros: Had a great seat on the plane Missed my next flight the service people were very helpful getting me connections to my destination
Cons: delayed because of weather in Denver
Pros: crew ok
Cons: two delays caused anguish no info on connecting flight on board plane couldn't access entertainment without additional software arrived ewr late would almost ;miss boarding after running from gate 82 to 114 to find the flight was late," waiting for a plane." could not get accurate departure info. (people were waiting to pick us up) arrived at bdl just before midnight two bad flights not good at all
Pros: New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great.
Pros: Quick flight time.
Cons: The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer
Cons: Everything, United blows
Pros: These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory.
Cons: It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it.
Pros: Smooth flight once we got in the air.
Cons: Didn't like the delay 2-3hours
Pros: Free entertainment on your own devices
Cons: We left late, so even though I had rushed to catch my connection, we still sat in the plane for half an hour. Is it possible to build in more time between connecting flights? Which luckily was also late. Too bad people now have to pay for food.
Pros: Crew on the plane was helpful and nice.
Cons: Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled.
Cons: Same as above, including late flight
Pros: Crew were fine.
Cons: Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong.
Pros: I think Topeka was her name. She was a very good flight attendant
Cons: The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out
Cons: Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork
Pros: Nice flight attendants
Cons: Cramped seating, seat would not recline at all. Departure delayed due to poor airplane maintenance.
Pros: My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others.
Cons: -Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude.
Airlines flying from New Mexico to Connecticut have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Connecticut
Masks required on board, masks provided on flights from New Mexico to Connecticut
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Connecticut
Testing for antibodies, testing for symptoms for flights from New Mexico to Connecticut
Waiving of change fees. Search flexible flights from New Mexico to Connecticut