No entertainment only on BYOD even in business. Business is super basic from a seating and comfort aspect.
The crew is really friendly
Cons: "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"
Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Pros: "These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend."
Pros: "The food was fine to abv"
Cons: "The wait time was extremely long and would be even longer when going back to Boston"
Cons: "Seats are quite uncomfortable and not so quite flat. For an overnight flight it was quite painful."
Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Cons: "Would prefer flying with partner United though. Think they offered a better service on board"
Pros: "Everything about the flight was perfect."
Cons: "Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!"
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Pros: "United airlines check in lady in Knoxville TN, She was efficient, caring and awesome. I also loved the air hostesses on Lufthansa flights, they found space for my bags on board and took care of me all flight long!"
Cons: "Lufthansa gate staff may be in need for a better attitude and not the one of a disgruntled child. I would have expected my 3 checked in bags to arrive with me in Cairo, they did not, so making sure the checked in bags arriving with the passengers can be an needed improvement!"
Cons: "You canceled my trip"
Cons: "It was not the same time because one hour and a half delays"
Pros: "Cabin crew and service"
Cons: "Left over 2 hours late and we missed our condo in Chicago and had to rebook and spend the night"
Pros: "there is a big amount of space between the rows making sitting very comfortable"
Cons: "lack of ventilation above the heads"
Cons: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Pros: "Crew was excellent and accomodating from check in to debording."
Cons: "Plain was very warm. Boarding in Frankfurt was on the tarmac and because I was traveling with someone who required wheelchairs it made boarding a huge pain."
Pros: "Very good flight and crew."
Cons: "It was a good flight."
Cons: "Flight was on time and food was very good. Took wonderful care of us. Our first flight to Europe and first time on Lafthansa."
Cons: "boarding was late and slow, arrival at Frankfurt late"
Pros: "The airplane too small the seat too tight"
Cons: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Cons: "Flight was 2 hours late in departing from Frankfurt."
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Pros: "everything was good other than the entertainment package"
Cons: "not verymany movies to select"
Pros: "No turbulence, very nice Crew, flight was on time. Very smooth flight!"
Cons: "Cold on plane, could be more entertainment, but the flight having no turbulence and being less scary is more important to me. So I am very happy!"
Pros: "Good connection time and easy to get through security"
Cons: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pros: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."
Pros: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Pros: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Cons: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Pros: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Cons: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."
Pros: "good flight hardly any turbulence. Good food/drink choice. The crew was helpful and courteous."
Cons: "The flight was scheduled way, way too close for a comfortable transfer since the second leg of the trip was to go overseas having to go through 3 different queues for passport, boarding and security lines. Need more time to pass the long lines and still be able to catch the connecting flight. Not a smooth connection."
Pros: "I liked the entertainment options, beverage service, and leg room."
Cons: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"
Pros: "Flight went well."
Cons: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Cons: "The seats were very uncomfortable for such a long flight. Simply terrible."
Pros: "Flight was on par with other budget airlines. No frills means not having the extras."
Cons: "Paid for premium seat not really worth it. Less leg room and no convienent storage."
Pros: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Cons: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Cons: "At time confusion amongst the crew- received wilted salad- seemed the last rows had to take what was left over"
Pros: "Flight was grest"
Cons: "Very relaxing and smooth flight"
Pros: "friendly staff"
Cons: "bad food"
Cons: "food, entertainment"
Pros: "Promptness, profesional and nice service. Everything overall."
Cons: "Nobody was cooperative to reschedule the fly for normal price we have to bay one way tickets"
Pros: "Enough room for short flight, flight staff was fabulous. No recommendations or complaints."
Cons: "Everything was great"
Pros: "The flight was on-time!"
Cons: "The food was mediocre."