Cons: "The crew could have shown up on time."
Pros: "Seats were comfortable."
Cons: "Online layout of the plane is deceiving. The plane isn't separated into classes is just a standard set up throughout the plane. Also the more leg room seats that your party for is almost not worth it as the additional leg room wasn't even noticeable. Again the layout of the plane was standard."
Pros: "Seats were comfortable. Crew neither friendly or unfriendly."
Cons: "Leave on time and give free of charge a glad of water or a juice to the passengers."
Pros: "Boarding from both front and back of plane made it faster and easier"
Cons: "Flights were delayed"
Cons: "El vuelo se retrasó y teníamos conexión con el tren dos horas después, no dieron opción de nada, simplemente perdimos los pasajes del tren. El personal fue despectivo. No recomiendo para nada ésta aerolínea."
Cons: "More communication about the departure delay and location of the gate"
Cons: "Enforced separation of hand luggage taken to hold at gate due to lack of space. Parked miles away from terminal on arrival. The usual budget airline issues."
Pros: "Friendly crew, arrived 40 minutes early."
Cons: "Seat wouldn’t recline."
Cons: "Male flight attendant on Easyjet physically hurt me, invading my personal space multiple times and touching me while I slept. Under NO circumstances is it appropriate for flight attendants to physically jab at passengers, especially given the power imbalance in this case of a white male flight attendants being physically inappropriate with women of color passengers. I will not be flying with Easyjet again and will tell everyone I know of my experience with Easyjet's physically invasive, inappropriate staff."
Pros: "Quick flight"
Cons: "Uncomfortable, cramped and had to pay 60 euros to check a carryon bag because I had a handbag as well."
Pros: "The plane was ok."
Cons: "To start we were told by the check in agent that our carry on luggage would be fine, but then at the gate we were told that our luggage was to big for the overhead bins. We were charged an extra 94 euros so like $120 USD. We get on the plane and people were putting away carry on luggage that were a lot bigger than what we had. I am sure it was because we were Americans.. This was the first and last time I fly with this airline..."
Cons: "I didn’t like sitting at the gate for a long time without being told what the delay was all about. Also, the announcements were very hard to hear because they weren’t loud enough. That’s something that should not happen because people rely on the information you provide."
Pros: "That I could buy a ticket on the day (EasyJet said they were sold out at the desk but Kayak had one online - well done Kayak)."
Cons: "The queue to check in that was caused partly by weighing cases for the cargo hold and trying to charge extra at a higher 'desk rate' forcing people to either pay the desk rate or open their bags and transfer stuff to their carry on bag. The lack of room for carry on bags, requiring that some bags be transferred to the hold (caused by the above 'luggage transferring fiasco). The two people at the desk with a queue of hundreds waiting to check in. The one hour delay in the flight. The marathon walk to the other end of the airport to board the plane."
Cons: "The plane had a hole in the wing. we sat for an hour on our sits till we got an engineer to look at it and put sticky tape. It was very stressfull flight. we couldnt go to the toilets while we were sitting on the tarmac for 1 hr"
Pros: "Usual practical easyJet service."
Cons: "Long queue for passport control in Basel. What's going on with that?"
Pros: "That i didnt die on the flight."
Cons: "We were 40 mins late and even though it said we were on time the airport didnt announce the gate until 10 mins before we were supposed to take off. Incredibly unorganized."
Cons: "No notice of delayed flight, food was rushed and plane very dated"
Cons: "Flight 1.5 hour delay"
Cons: "Per the airline, passengers are allowed 1 personal item such as a purse or computer bag PLUS 1 carry on that falls within size parameters. When my daughter and I went to board we, along with several other passengers were pulled aside. We were told that our personal item had to be placed into our carry on or we would need to pay Eu60 to check a bag each. There was not enough time before flight to get someone in charge to talk to so we paid to check 2 bags."
Pros: "It was nice to land a few minutes ahead of schedule"
Cons: "Having to walk so much to reach the gate"
Pros: "Smooth experience from boarding to landing. Staff efficient. Nothing to complain. We left in time and landed punctual."
Cons: "Bus ticket sold on plane was quite restrictive and left every 50-60min not every hour as stated onboard."
Cons: "I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet."
Cons: "Their check in system is not clear.. We have a reservation for 2 passengers, and in the system I paid for an extra luggage... considering the price I paid I didnt realize that that was only an extra piece only for one passenger, so we had to pay 57 euros for the additional piece of the second passenger at the counter... considering the total ticket for 2 passenger was 120 euros, that increased the total price for almost 50%... Not even in Mexico the ticket for these kind of low budget airlines are so confuse and "tricky"."
Pros: "Nothing special to mention"
Cons: "No luggage room above our head, we had to leave our luggage somewhere else far from our seats and the crew should help us promptly to get those luggage back but no, we had to get it ourselves and had to wait till the very end after all the other passengers have already got off the plane. Not fair on us when we were sat next to exit but had to anxiously wait. Shame!"
Pros: "There was not one thing I liked from the flight, everything was poor"
Cons: "From the flight attendance to the plane everything was terrible"
Pros: "Fares were very low, boarding was smooth, several seats were empty."
Cons: "We were told that we could only carry on one item, unless we upgraded to Easyjet plus, but we were not able to upgrade because no seats were available, even though the plane was only ~2/3 full. Our 'extra' items were a knitting bag and a laptop bag, but the checkin agents persuaded us that we would need to check the carry ons anyway, which slowed our departure enough that we missed our bus and had to get a taxi (for 200 pounds). Our flight had plenty of empty seats, and there was more than enough room for us to have had our carryons and personal items (which I would have been willing to pay the upgrade fee for, as the total price would still have been competitive."
Cons: "Got to the airport 2hrs before flying. Waited 1.5 just to drop off a bag! Brutal."
Pros: "Staff were pleasant, eager to help, efficient. Flight arrived early."
Cons: "A long time standing waiting for boarding - no seats."
Pros: "Did not try food or entertainment, but it's a great value flight. Professional staff and flight times were spot on."
Pros: "The allocated seating system avoids having to rush onboard to claim your seat. In the past it became quite chaotic when boarding the plane."
Cons: "The long wait to board our plane especially when it was so hot and clammy."
Pros: "The online booking & check in saved time. Process from baggage check in to boarding were smooth & hassle-free. That's what I need for a short flight. Will recommend to my brother when he & his wife travel to Europe end of this year"
Cons: "No time so approached the counter staff at the airport about baggage hold, info provided was not complete. Luckily found some time to double check online, saved €€€ on baggage hold. Also, pls ignore rating on the food & entertainment, there were none. Overall, experience good enough for my short flight."
Cons: "Flight due at 1550. At 1500 boards said now boarding. The plane hadn't even landed! Kept waiting over an hour in airless crowded room with no seats. Silly notices about wonderful easyJet service on screen added to insult. Eventually took off 1625. Crew said sorry for 10 minute delay - actually 35 minutes."
Cons: "Drink /food trolley didn't make it to row 18 during the flight"
Cons: "Why the crew disnt tell us at the check in desk that we are not allowed to bring ladies hand baggage. If they told us at the first place. We could put our stuffs in our luggage. Does easy jet try to earn more money???!??"
Pros: "Everything worked out fine for me because I arrived early and went through the process. Checked my bag and went through security to hop on the plane."
Cons: "Two hour delay, missed last train, had to pay for an expensive taxi home"
Cons: "There's no lifts to board the planes. So with your on-board luggage, a buggy and a baby it is really hard with the stairs and there's no one around to help"
Pros: "The service in the same day I bought the tickets was great. Extended my trip in 1 day with no additional cost."
Cons: "The cost of luggage is ridiculous and evan once i was told that doing ut throgh the website wil cost me much less (reasonable 30€) i didnt find how i could do it. anded up paying x3 fir the luggage making all that low-cost pretty expensive all together. I dont like being hoaxed."
Pros: "The flight was very late over an hour late and as a results I have to take taxi from schipol airport to Amersfoort which cost me a lot"
Cons: "Rude staff, no responsibility taken by the airline for delayed flights. Although already checked in and the board stated it was boarding we were told we missed the flight after waiting around in the lobby for hours. Apparently easyjet and the airport boards don't communicate with one another? Took 40 minutes to escort us back to the front of the airport then had to pay an extra 160 quid to change to the next flight. Coming back the flight almost landed on an unclear strip so we had to pull back up when we were very close to the ground which scared a lot of people. Felt like we were treated like cattle rather than people. Although our trip was wonderful everything easyjet related was awful. Parking price due to delays cost me a further 100 quid at Luton airport. Flight time is 45 minutes. We arrived 2 hours after the time we were supposed to arrive. Another couples bag was lost, 5-6 were told they missed their flight when they had not missed their flight and they also had to pay extra, extremely unhelpful."
Pros: "On time fantastic !"
Pros: "Delay as usual"
Cons: "Long delay as usual which caused very inconvenient domino effect in London."
Pros: "Great cheerful helpful crew as ever, even if the lady on the bag on the bag drop seemed rather unhappy."
Cons: "Luton Airport. This is the first time I have landed there and I think it competes for the worst airport in the world. Very cramped, long queues at passport control, toilets out of order everywhere, awful decor, terrible signage. Dirty crowded, depressing. And the train service at the station is also dreadful."
Pros: "They forced me and the other 2 last passengers to board to check their carry on bags saying he plane was full. When we walked on the plane it was half empty and half the overhead storage was empty."
Pros: "Crew were pleasant"
Cons: "The price on kayak with easy jet doesn't reflect end price as you have to pay extra for baggage. other airlines include baggage as is per the norm. East Jet do their very best to get money from you in any way possible."
We were very lucky and got a complementary upgrade somehow because the crew needed our seats.
Pros: "The flight arrived ahead of schedule."
Pros: "Helpful crew. Quick flight."
Cons: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Pros: "It felt like a top airline, fast boarding, great service."
Pros: "The inflight crew was very nice"
Cons: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Cons: "Last minute switched plan causing much discomfort and confusion."
Cons: "Air conditioning at the gate"
Cons: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Cons: "The santorini airport is a mess. Our flight was delayed nearly an hour because the tiny airport wasn’t able to handle the amount of flights they had coming in and going out at the same time"
Cons: "Was an hour late."
Pros: "Flight attendants seemed nice."
Cons: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Pros: "They crew was okay, more polite than my previous flight."
Cons: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."
Cons: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Pros: "No comment"
Cons: "No coment"
Pros: "Very friendly staff"
Cons: "Food selection was not available"
Pros: "The crew is great"
Cons: "The seats doesn’t move forward nor backwards"
Cons: "The boarding process could be better"
Pros: "Seat comfortable, crew do their best"
Cons: "be on time!!"
Pros: "They made up for lost time"
Cons: "Some turbulence and lack of communication between the crew and everyone else"
Pros: "Punctuality and safety"
Cons: "Food options are very limited"
Pros: "Everything is good"
Cons: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Pros: "The flight space"
Cons: "No entertainment which make the trip so boring"
Cons: "Late. Long wait for baggage. Not very friendly crew."
Pros: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Cons: "arrived at airport to find flight cancelled - I needed to get to exhibition that day - and, after long queue, discovered we had alternative flight late that night. Today I hear my saturday late flight has been re-scheduled for tomorrow - with no intervening email saying the saturday re-scheduled flight was re-scheduled itself....if you get me. On a good note, it looks like I'm going to get a full refund. If they had arranged for me and my son to get there by another means - business class?, another airline?? - then I'd be impressed"
Cons: "App info and service poor. Gate closed more than 30 mins before flight while flight was delayed according to the AP status. Would not fly with Vueling again."
Pros: "On time departure"
Pros: "Quick flight and good service"
Cons: "Cheap flight but odd that we always take a shuttle from plane to airport"
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Cons: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Pros: "Difficult to say, probably just returning home"
Cons: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Pros: "Left on time !"
Cons: "Could not buy a beer as they “ran out” of alcohol! Cramped seats and could not position myself comfortably as just no leg room."
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Cons: "No entertainment, seats did not recline, minimal leg room"
Pros: "Even though the flight was delayed they made up time in the air."
Cons: "Seats are very close together so not good for long haul flights. Not entirely comfortable. ."
Cons: "small plane delayed both ways no information as to why. Rude staff"
Cons: "Adjusting the air cabin pressure"
Cons: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Pros: "It was fast"
Cons: "A bit cramped in seating"
Cons: "the flight was extremely late leaving Palermo which made my wife and I mis-connect in Rome. This was unacceptable since there were no weather issues. The plane was just a few minutes late arriving into Palermo, but it was extremely late leaving for Rome. There didn't seem to be any sense of urgency to get the plane boarded. People were boarding the plane up to 45 minutes after the plane should have departed. I will try to plan better and use Ryanair in the future."
Pros: "The onboard food for purchase has lots of good selections They have a good price."
Cons: "The way they board. They have one big long line. Then they heard you down stairs and in to a bus and then you have to board by stairs again. Have they heard of jet ways. The space between seats is minimal."
Pros: "The crew was polite and boarding was efficient"
Cons: "Security at the airport"
Cons: "Not much leg room."
Cons: "they left my lugage the delayed the flight for 2 hours, terrible services"
Cons: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Cons: "Delay for 21/2hours"
Pros: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Cons: "I had no complaints"
Pros: "New aircraft"
Cons: "Limited food options, no entertainment of any sort"
Pros: "Fast and easy on time flight from PMO to FCO"
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Cons: "So disorganized. Lots of staff but only one worker. The only staff member that was helpful was the lady at the check-in desk."
Cons: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Pros: "Efficient service on board."
Cons: "Service slow on the ground but not terrible. The person who handled the bags was efficient but a miserable person and rude. That is not necessary! I am referring to checking the bags at the check in and check bag counter in Catania."
Pros: "We arrived alive"
Cons: "Checking in was torture. It was the airline version of "The Trial" with a Dutch Twist (no one in charge). Luckily (?) the plane turned out to be 45 minutes late, so the eternity it took to have the rookie who finally showed up to look blankly at her computer screen, apprently hoping it would receive Divine instructions on how to work her way through the ONE PERSON in line in front of us, in order to stamp our pre-printed boarding passes did not cause us to miss the last flight of the day from Amsterdam to Dublin. Now lets talk about the torture device that Ryanair uses as a passenger seat. . ."
Pros: "Efficient service that was on time. There was no food or entertainment but that was expected. I like how everyone cheers when we land!!"
Pros: "Cabin bag size restriction is just under US standard. Cost us almost double the flight cost to check them at the gate. Won’t ever use them again. Don’t be sucked in by their low fares, they’ll get it back and more."
Cons: "Horrible and intentionally deceptivebaggage policy"
Cons: "Added way to many costs for EVERYTHING. We were the only ones in line to check a bag and it took 30 minutes to do so because the computers needed to be turned on. The seats were uncomfortable and felt unclean. And we think it was absurd to pay to sit with someone you book a flight with."
Cons: "Being charged $50 a bag was not cool when the tix only cost $22"
Cons: "They charge extra for everything. First off you will get charged 50 euros if you don't print out a boarding pass before arriving at the airport. Then you will be charged if you want to pick a seat or carry on a bag. You will be put on a bus to get to the plane then climb stairs to board. It takes forever to claim your bag."
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "The price was cheap, as long as you don't add any extras (like choosing your seat)."
Cons: "You need to check in before you arrive at the airport otherwise you'll be charged FOR CHECKING IN. Also apparently it is normal for passengers to line up at the gate an hour before boarding, apparently because there is not enough overhead space for everyone. So unless you pay extra (no surprise there) to board early, you'll be standing in line for a good hour. I like a cheap flight as much as the next guy but Ryanair just takes it too far."
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Cons: "The whole checking in process was ridiculous!!! You can only check in on your phone otherwise everything is fee. There are no self check in computers. I'm flying international so don't always have wifi available. Charged to check in my luggage. Which is horrible. It's not even a flat fee for the luggage it's by waeight and I had to go back and forth to a different counter for weight, then to pay, then back to drop off the luggage. One person at the counter should be able to do that one transaction.. it's such a waste of time. I will never fly this airline again."
Pros: "The flight was basic, without added perks such as a screen on the back of the seat in front of you, but it also got us to Rome safely. For that, I thank you."
Cons: "The flight was delayed one hour by an unknown issue and boarding staff did not communicate at the gate. Some of the passengers were boarded then the rest of the passengers were left standing in line at the gate for a prolonged period of time. Boarding staff did not address the passengers while we waited. We did not know how serious the issue was while we waited, if we were going to be allowed to board, or if the flight was going be cancelled. Just before boarding the issue was attributed to a passenger from the previous flight who was in a wheelchair and required assistance. Would have been nice to know while we waited."
Pros: "The plane was clean, and looked new"
Cons: "No space for my legs"
Cons: "Marketing services"
Pros: "I understand this is a Budget Airline in the price was great. The seats were fairly comfortable for a short flight."
Cons: "We were not informed until 2 days before our flight that we needed a printed copy of our boarding pass. At this point we were well into our trip and had to spend time finding a way to print out our boarding passes. Our flight was delayed by about an hour and a half and there was no one at the gate ahead of time that we could speak to. We also found out the day before our flight from a Blog that as passengers with US passports we had to get a stamp on our printed boarding pass prior to going through security. Had we not seen this on a random website we would not have known this either and would have showed up at the gate only to be turned away."
Pros: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Cons: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Pros: "We flew Rome to Barcelona and we're scheduled to come back to Rome and then fly back to the states. Besides being able to change our flight to go from Barcelona back to the states (with Norwegian) due to changes in plan, we would have considered booking through another airline. Yes, it really was that bad! Food was fine but you have to pay extra for all of it."
Cons: "My bag touched the top of the bag screening box for carry-on but otherwise fit and would have fit FINE in the overhead compartment. But NO. I got to pay €50 instead and have them check it. Literally for touching the top but still fitting inside fine. Worst legroom ever. Terrible. I had a middle seat and elbows digging into me on both sides. Awkward! Online check-in automatically selects for one person to be in the front and one person in the back unless you pay more to sit together. Unless you pay the fee you cannot sit with someone you're traveling with. Bathroom broken on flight and only one stall available. Long wait! No pouches in the seat in front of you-- kind of annoying... Staff seemed burnt out and ready to get off the plane. I totally could empathize. Maybe it was because we were heading to Barcelona, but major party crowd who was pretty rowdy on the flight. People standing in the aisles blocking the flight attendants, people sitting on each other's laps some and being loud-- kind of like being on a party bus. Will for sure be telling friends to avoid this airline no matter the price-- not worth saving a few bucks for the discomfort and hidden fees. DON'T FLY this airline if you have kids. Your 5 year old will probably get a middle seat at the back of the plane while you're in the front unless you want to pay extra for everyone to sit together. DON'T FLY this airline if you have American sized carry on luggage. They don't care about your American sized luggage. Whatever the baggage guidelines are, subtract some because that's what they REALLY mean. Get the tiny hard case Euro suitcase if you want to carry on a bag. Otherwise the fee is very high! DON'T FLY this airline if you are over 6 feet tall or have long legs. Ok, they let you stand most of the flight anyway. You'll feel better on another airline. If you can spend an extra 15, do it and AVOID this one."
Cons: "I didn't like that the originally fairly cheap price became higher and higher to provide minimal comfort and service. 30-35 euros per bag, paid ahead of time, is a ridiculously high price to charge in addition to the flight cost. Middle seats unless you are willing to pay more. Not even a drink on the plan unless you are willing to pay. etc etc. It is EXTREMELY inconvenient not to provide a paper ticket. I was unable to print a boarding pass as I was away from home. At the check-in I was not given a paper boarding pass, and then when I got to the entrance area, my phone would not work to show the boarding passes electronically. Ryan Air's website was impossible to navigate to find my boarding passes, taking me literally about a half hour to figure out. This delayed our entry tremendously. On the flight out from Barcelona to Rome my son was allowed to carry on his skateboard plus one small other carryon. On the flight back, he was NOT allowed to take the board through security, and was told he was too late to check the board. This turned out not to be true, but we were not informed of this at check-in, again seriously delaying our boarding. Luckily we had arrived at the airport way too early, and this worked to our advantage given Ryan Air's incompetence. The next day we flew home on Swiss Air - what a pleasant difference to fly on a real airline! No issues, lots of help, etc. etc."
Cons: "First they asked us to be at the airport 3 hours before the flight, sadly the staff did t arrive and didn't open the ticket counter until 2 hours before the flight. Secondly, you need to print your boarding pass prior to arriving. I did my check in online and paid for a checked bag which what's $58. The employee asked to see the boarding pass on my way phone, obviously it wasn't pulling up this time. We had to pay 15€ per ticket just to print them. That to me is rediculous. The on the flight, they will not take any credit card that isn't European and they are the first airline to accept cash onboard. Overall our experience was horrible. You would think after making us wait in line for over and hour they wouldn't charge is to PRINT the tickets. This airline is perfect for someone traveling by themselves with only a carry on and having access to a printer."
Pros: "Price Ok flight Boarding was fine"
Cons: "Crumbs on seats and wrappers on floor 1:10 minutes late to depart"
Cons: "I did an online check-in the day before flight and chose to allow the airline to choose my seat so I could save a bit of money. I had a connecting flight and had 1 hour layover when arriving in Amsterdam to get to my gate for flight to Dublin. I did not have boarding passes and was told I could get them at the Gate since I checked in online. Got to the gate, they said there was no record of me checking in online, so I would have to pay €50 per person (my husband and I) in order to get on the flight. I needed to get to Dublin so I handed over the money, then was told I couldn't not get on the flight and had to be rebooked for a flight 4 hours later. I then had to go to the ticketing desk where I was told my only option was to pay a fee of €200 (€100 per person) in order to rebook my flight. All in all I am very upset with how everything happened, I am out a ton of money. The original cost for both tickets was €87, and I paid an additional €200 on top of that just to get where I needed to go, on my questionable acts on behalf of the airline."
Cons: "Awful experience. Could not print boarding passes online and tried to pull them up at the airport, but there was no internet connection. Staff was incredibly rude and tried to make us pay $50 to print on site. Finally downloaded the passes (which, by the way, we had to obtain at least 24 hrs in advance - an easy email to miss). "Priority boarding" (also paid extra for) was a joke. Everyone had to get on a bus to arrive at the plane, and no order was kept, so it was basically a free-for-all to board the plane (lots of flying elbows). As a result, the overhead space by our seats (second row) was filled and we had to put our bags much further back (again defeating the purpose of "priority boarding"). Upon arrival to our destination, there was zero indication that our checked bag would be at completely different terminal. It took going through lost and found and 2 information folks to find the correct baggage claim area (and another go through security). All in all, a terrible experience. Not worth the extra $$ we may have saved. AVOID!!!"
Cons: "I was charged 55 Euros for the same luggage accepted from Rome to Palermo by Ryanair. The door man was determined to overcharge me no matter what.Since the flight was max, half the suitcases where shipped direct so his overcharge didn't matter.I am Italian/American and I was singled out and U will never fly Ryanair again.You get me one time and I get you 10 times. That one suitcase was more than half the cost of the flight. I do not like being ripped off. You should be ashamed of your strong armed tactics. Not Happy Sam Morreale."
Pros: "The price was the best thing out of this whole experience. Two tickets from Barcelona to Rome were 44 euros. If you check-in online it's free otherwise you have to pay 45 euros at the airport. Also if you stay within the baggage limit you don't have to pay for the luggage allowance. We didn't pay to pick seats and we were sit next to each other (most likely because we check-in online a day before)."
Cons: "Boarding was slow and chaotic. Very cramped seats. You are literally sitting on top of each other. Also, the plane was very hot. They don't give you any snacks. If you want anything to eat or drink you have to purchase it. At times the crew ignored passengers. If you are looking for comfort and friendliness this is not the airline for you."
Cons: "We had a 5 hour delay and were given absolutely no information. No one came to tell us what was going on, and we had to run all over the airport to find someone who worked for Ryanair to try to find help. Even when we finally located the "customer service" desk, they had no idea what was going on and were unable to help us. All they could offer was a "lunch voucher" but they sent us to the wrong café, which didn't know what we were talking about. Beyond this, the hassle of trying to figure out how much your luggage weighs while you are traveling (we had no access to a scale) isn't worth it. Would NEVER fly this airline again."
Pros: "got to Rome 5 hours late"
Cons: "This flight was about the 5th leg of our European trip. I attempted several times to complete the early check in on the website so that we would save the fee of checking in later at the airport but I was unable to. We left our hotel 4 hours prior to the flight departure because the metro ride was 1 hour to the Barcelona airport. Next, we waited in line at the airport and were then told to go wait in another line and pay 50 euros each for the airport check-in. Then, our flight was delayed so we got to spend a whole day of our vacation in the Barcelona airport! What a waste of valuable time for us. Next tour of Europe I will gladly spend up to $400 more for a reliable flight on a different airlines. Time is more valuable, especially vacation time!"
Pros: "The crew knew no better. But everything from check in to boarding was miscommunicated, chaotic, nickel and dining and overall aggravating to say the least. I will never fly this airline again."
Cons: "Please See above. Non disclosed extra fees. Zero sense of customer care or hospitality. Stressed crew. A sense of chaos that does not make one feel safe nor secure when flying."
Pros: "The flight was fine"
Cons: "They charge you for everything and it's outrageous, if you don't check in before and print or have the boarding pass on your phone, they charge you $45 euros!"
Pros: "I liked that it got me where I wanted to go. The staff was nice."
Cons: "I had to jump through hoops to print a boarding pass even though I had Ryanairs app with a mobile boarding pass. 3 hours of my Sat and Sunday in Barcelona were spent searching for an open copy/print shop. Would have been nice to know more than 48 hours before my flight. I get to the airport after not finding a print shop, expecting to pay through the nose for them to print the tickets for me and they say I didn't even need it. They supply the boarding pass. Wow. The boarding is a joke. They don't board in zones, so the line was literally 180 people long. I wasn't even in the back of the line and it still bothered me. Now let's get to the plane, again, staff and pilot were great. The seats have NO leg room. I have long legs and it was miserable. No seat back pocket to put things. No recline on the seats. The aisle way sagged everytime someone walked past me, leaning my seat toward the aisle. I know, I know, you get what you pay for. This flight I paid for a lesson. That lesson being never never never ever ever ever fly Ryanair again. I would gladly pay a little more money to save my poor knees from being in that position again."
Cons: "My 81 year old father was asked at the final hour to measure his carry on luggage right before loading the bus on the tarmac to take us to the plane. They had already looked at it at check in. They pulled him out of line after he handed over his passport and then told him they were going to charge him for his carryon because it was too big. He place it in the measuring device and it fit so it was not too big. They ended up not charging him but the experience was very unpleasant."
Pros: "I was made to pay for my carry on bag ostensibly because it was too large. The person ahead of me and the person behind me in the line had the same size bag and were not charged for their bags. The employee definitely had an anti-american attitude. I never want to fly on this airline again. Boarding and disembarking from the plane was like the great wildebeest migration on the Serengeti. No thank you."
Cons: "2 days before our flight we received an e-mail telling us to pay for our bag or we would have an excessive charge. Also, if we didn't print off our boarding pass we would pay a 17 euro fee for each ticket. It's a bit hard to print things while on vacation. This airline is LAME."
Cons: "It was very difficult to locate the check in and boarding gates even with the directions."
Cons: "Did not used.mistake on the date of flight purchase. Explained to Ryanair the day of purchase for change to the date.no change nor refund of my money. Free money to Ryanair. Bad experience for me. Thanks"
Cons: "We had priority and the forgot to give us seat assignments. We missss our flight despite being there 2 hours early due to security (not Ryanairs fault). But it took us 3 hours to be reticle ted because they use a subcontracted staff who was closed. We were told to get our baggage and recheck, after waiting 50 minutes were told that our bags made our original flight-even thought that is against FAA regulations. Went back to ticketing and the Sipervisor told us that our bags did not make the flight and to go back to get them. Another 45 minutes and we were again told that they made the first flight. Happily they actually were at our destination when we arrived. Never again. And we paid more in change fees Han the ticket cost"
Pros: "no hassle at boarding"
Cons: "Service was awful, employees were beyond rude and had no idea what they were talking about. We were assured by 2 different people we would be on time after we were told to go all over the place, paid 200 USD to check our bags only to be told at the gate that we couldn't board. THEN we were told we couldn't get our money back or our luggage until after the girl went on lunch break at 11:30am. She clearly just didn't want to deal with us. We watched her just sit there and do nothing because apparently it was her 1.5 hour break. We ended up flying with a different airline because our experience with Ryan Air was so bad. NEVER AGAIN"
Pros: "Flown many times, no frills but they get you to your destination."
Cons: "Changed the gate in the last 5 mind before the gate closed - shreds the nerves when you are catching an international flight!"
Pros: "The plane arrived on time to Rome. That's about it."
Cons: "Not much TO like. The biggest problem was having our luggage LOST for 90 mins after arriving at Rome. How does the plane lose our luggage on a DIRECT flight? And in that time items disappeared from one of our suitcases. Specifically, $60 U.S. And a set of Bluetooth wireless earphones. My fault I know for putting cash in a checked bag, but I KNOW they were in there when we left Barcelona. Just a huge lack of respect by their employees.But having to wait 90 mins to retrieve our luggage was just uncalled for. Also, having the flight crew acting like street vendors trying to sell items during the flight was very low class. I know you get what you pay for, but it felt very cheesy and unprofessional to have them moving thru the plane hawking wares."
Cons: "We could not pay for our luggage at the check-in counter and had to go to the ticketing counter which was in a different part of the airport."
Pros: "Crew was nice. Great landing. Took off a half hour late but landed only seven minutes late. Not bad at all!!"
Cons: "The arriving plane was late, which is understandable and not an issue. However the airport boarding crew insisted on boarding us even though the plane wasn't at the gate yet. We all stood in a hot gangway, then stood on a stairwell to the tarmack (again without air conditioning) while the crew cleaned the plane. During this time, people who didn't pay for priority seating were making their way to the front of the lines that caused some pushing and was unfair to my wife and I who paid for priority seating. That whole process should have been handled better."
Cons: "Everything very disorganized. Ryanair had no official office or representatives in the Amsterdam airport. Flight was mildly late. Crew was curt. Not even water was available without paying for it. Then the flight attendants came through on several tours up and down the isle, with a series of things to buy. Felt like we were in an Arab bazaar. Worst, the internet would not allow us to confirm our flight, despite repeated attempts. So they charged us 45 Euros each for confirming the flight at the airport. No one to talk to in Amsterdam about it. When we got to Dublin we were sent several different places to try to get our money back. Finally had to stand in a 20 minute line to discuss it, and we were told to email them. The entire thing was a miserable experience. Will never fly Ryanair again."
Pros: "The price & the ability to carry on our bags. The coffee smelled delicious, but we didn't try any. Wish we would have."
Cons: "Our flight over to Catania left an hour late. We had to move from one gate to another. Even after waiting in line patiently, other people tried to move to the front of the line, cutting in front of us. We were told that if you wanted to not check your bags to be sure to get in the front of the line, so we did so, standing for nearly an hour, only to have other people sneak to the front of the line & cut in front of us. I don't know if there is anything you can do in the future to create a "queue" for lines for boarding, probably not, and other than that our experience with Ryan Air was good."
Cons: "It was already delayed and then the crew let on a very obvious drunk group of men. They were drinking by the gate and spilling beer everywhere. Big shocker that one of them started vomiting on the Tarmac so we had to go back to the gate and get him off. Ended up being delayed 2 hours."