Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Colorado
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Scores according to KAYAK customer reviews
Cons: "No leg room on this plane"
Pros: "My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything"
Cons: "Let people who travel with pets earn extra points for taking them with Delta"
Pros: "Delta is doing a great job keeping everything calm and clean during this pandemic!"
Cons: "Nothing all excellent"
Cons: "It was great! Nice job Delta !"
Pros: "Christina brown was amazing at gate"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Cons: "Temperature inside airplane extremely hot."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "Better choice of snacks"
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "The wrap didn't taste too well."
Pros: "Crew was friendly, helpful and provided comfort"
Cons: "No meal option and my video screen volume did not work"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Cons: "Boarding at JFK.Always messy"
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"
Pros: "They let me sleep."
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Pleasant flight, plenty of entertainment on a long flight."
Cons: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Pros: "New airplanes.On time schedule .Very professional a"
Pros: "Everything was perfect !! Staff friendly"
Pros: "Great in every way"
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "really helpful and friendly service and nice seats."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Cons: "Excellent service excellent pilot"
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Very professional and caring."
Pros: "plane had individual movies for free with each seat!"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Pros: "Smooth. Fast."
Pros: "nice snack"
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Cons: "Spacing people out until this covid is over"
Cons: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Cons: "The experience was excellent."
Pros: "Crew was nice"
Cons: "Could not connect to wifi."
Pros: "Horrible !!!"
Cons: "Be on time !!!!"
Cons: "Only pretzels, came eat refined flour, nuts or something else would be great."
Pros: "Even on a full flight, there was enough overhead storage"
Cons: "Pretzels were lame"
Pros: "It was on time"
Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Pros: "Travel time was great"
Pros: "Nice staff"
Cons: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "On time and convenient"
Pros: "The staff was welcoming and it felt good!"
Pros: "Son flew alone and everyone was very helpful."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "Pilots that did show up were pleasant and made the best of the situation."
Cons: "No scheduled pilots for this flight. Pilots that did arrive had their schedule rearranged---they showed up to work thinking they were flying to Seattle. They were asked to step in to fly to Denver instead---20 minutes after our scheduled takeoff time; not horribly late, but seemingly disorganized, which leads to all kinds of thoughts about AA overall competence."
Pros: "Good entertainment"
Cons: "Bad organization during boarding"
Cons: "Long delay"
Cons: "plane had mechanical problems - new plane and gate and an hour delay. - first drink should have been free"
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "Good preferred seat."
Cons: "temperature was too hot and stuffy."
Pros: "Very smooth"
Cons: "I didn't not like anything."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Pros: "Same as above."
Pros: "Friendly service and staff."
Cons: "No seemed happy at all."
Pros: "Very friendly staff"
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Cons: "See my previous comment"
Cons: "There were no screens by each place!!"
Cons: "Everything. DELAYS___DELAYS"
Pros: "AM staff were helpful and pleasant when I asked questions."
Cons: "The service was terrible, 4 hour traveling and not food."
Pros: "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
Cons: "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."
Pros: "Very comfortable First seat on the E75. Lots of space."
Pros: "on time..."
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
Cons: "Im still in dallas.....very angry"
Pros: "World class"
Pros: "The text messages from United"
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Pros: "Fast and friendly"
Pros: "Good job"
Pros: "Very helpful assistance staff, food and drinks delicious, excellent service onboard"
Cons: "At Denver assistance hadn’t been arranged"
Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."
Cons: "What happened to complimentary snacks?!"
Pros: "Beautiful views of the mountains."
Cons: "Was delayed for hours and missed my shuttle to Bellingham. Nearly ruined my trip."
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
Cons: "Delays in flights were a disappointment"
Cons: "Missed connection due to mechanical"
Cons: "Crowded planes."
Pros: "Everything was very nice."
Pros: "Everything was on time and all the staff were professional and friendly"
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "Not much. Did not get some"
Cons: "Delayed and cancelled"
Cons: "The temperature on the plane was cool."
Pros: "Fast easy."
Pros: "good planes, smooth ride"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."
Pros: "Curtial personnel"
Cons: "Late departures both ways."
Pros: "It was fine."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Cons: "Delayed and got downgraded without refund of difference"
Pros: "United payed for the room and 20 bucks for food."
Cons: "Late. Missed the connection to Gillette and had to stay overnight."
Cons: "Unreliable wifi."
Pros: "There was more complimentary snacks available."
Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Cons: "Didn't receive my carry-on when arrived in ELP. Finally got it the next day."
Pros: "Everything went smoothly"
Pros: "Quick boarding"
Pros: "It was fine!!"
Pros: "New plane, wifi, arrived 27 mins early"
Pros: "Perfect, but I did upgrade to United's business plus."
Pros: "I recoment it..."
Cons: "No complementary food!!!"
Pros: "We had a good trip. Thank You All"
Cons: "Lost all my luggage"
Cons: "Alcohol was to expensive"
Pros: "Relatively easy to change flights due to weather delays"
Cons: "United personnel did not seem too chipper."
Pros: "it Got us to our destination"
Cons: "The seats are cheap and uncomfortable. The tray table is so small my drink did not fit on it."
Cons: "Everything except the crew"
Pros: "Everything is good"
Pros: "Everything else was fine."
Cons: "The flight was delayed 30 mins prior to boarding for 6 hours. They were missing a part that needed to be ordered. What I don't understand is why they couldn't have emailed everyone to notify us so we weren't stuck in the airport for 6 hours."
Pros: "Crew was friendly"
Cons: "Late departure"
Pros: "Safely landed & they didn't loose our luggage."
Cons: "Frontier kept pushing back the flight with no explanation. We were staying 10 minutes from the airport - rental car was returned & had to wait it out. 3 hours in they gave us a $15 food voucher but at midnight no restaurants were open. Need a zero star option! They nickel & dime you for everything! My time is worth something."
Cons: "All Kiosk check in machines were out of service and there was only two attendants at the desk checking people in. The check in process took very long ."
Pros: "Price of tickets if I could have used them"
Cons: "The flight was 4 hours late which caused us to miss our. Connecting flight in Denver and we were told the other flights were overbooked for Frontier were overbooked and we could not get out til Wednesday or Thursday and our vacation was over Friday and then I have been trying to get a refund of just my tickets which I was promised by the check in people and a number they gave me and they assured me I would get a refund in 10 days and I haven't gotten it yet!,"
Pros: "The flight left on time and I arrived at my destination at the correct time."
Cons: "The Frontier rep at the front charged me $45 for a carry on, when I had just flown Frontier and they did not charge me for my carry on. An additional $45 I was not planning on spending."
Cons: "Seats don't recline. No kind of service at all."
Pros: "The flight itself was ok."
Cons: "The unexpected additional charges when the flight was booked. The charges for one bag of luggage carried on!"
Pros: "Early arrivals"
Pros: "On-time factor"
Cons: "Having to pay for basics"
Pros: "Crew and Boarding"
Cons: "Uncomfortable seats and tight leg room"
Cons: "Dropping off the bags in the morning was a nightmare. Attendants wouldn't stop people from cutting in line."
Cons: "I received an email at 5:47 pm of a departure change the next morning to 6:50am then 5:56pm changed to the flight being cancelled then 9:02pm departure time changed to 3pm. Only after calling was I told it was actually cancelled and had i not called the last email would have lead me to believe it was departing at 3pm. I understand weather was the issue but the communication of it was not ideal."
Pros: "I didn't like anything except for getting to my destination in one piece."
Cons: "I will never fly Frontier again. The stewardess on the first leg of the trip was very rude to the people seated in front of me. They were unorganized and they nickel and dime you to death. who makes you pay for your seat? Frontier. They emailed me five thousand emails about checking in after I checked in. They want to charge you three dollars for a soda. It is not customer service. Having a survey for customer happiness is stupid when they aren't working to make the customer happy. It has become evident that airlines do not care about their customers anymore. I mean if you are going to make us pay for everything then at least be polite. And on the return flight we had to sit for a half hour and wait while they moved another plane that was occupying out gate."
Pros: "flight from Denver to Phoenix was delayed over two hours. Return flight from Phoenix to Denver was delayed at least six hour. I had to find a different flight back to Denver so I would not miss work."
Cons: "3 1/2 hour delay. Disconnected staff"
Cons: "From my experience Frontier is always late"
Pros: "Everything went very well."
Cons: "Unaware of baggage charge"
Pros: "We boarded quickly, people were nice"
Cons: "My first flight was canceled, and had to leave the next day! my return flight was an hour and a half late getting to my airport, I was two hours late getting home. Worst travel ever!"
Pros: "Arrived early. Friendly crew."
Cons: "Baggage fees."
Pros: "My initial flight from Denver to Phoenix was a hour late, but lets talk about the way home.... Flight got in OK and then we waited 45 minutes for a gate to open. Could you park us at another gate? That would be too simple. When we parked we waited another 20 minutes while they put a jet way in place. Now answer this... the other plane just left that spot, so what happened to the jet way from that plane? Do they completely take it away or just fold it up? Fold it up I bet , so it was in place just had to be opened up. I guess they couldn't find anyone to do that. I know this sounds petty, but I have never taken a Frontier flight that went smoothly. Thank God I haven't had to take many. And it's not as cheap as it looks by the time they get you for bags and a charge for your seat. I ALREADY PAID FOR MY SEAT, WHAT'S THAT ALL ABOUT. Bye Bye Frontier, I'll pay more for the service issues."
Cons: "No one at the gate to update you. Two planes boarding out of the same gate 11 minutes apart."
Cons: "The same 2 screaming babies entire flights. Attendants allowed with no assistance."
Pros: "the price"
Cons: "Seats were very very very hard. I am a commercial pilot. The pilot had a band landing as he bounced the plane. Some of the passengers made a sound of concern. Then as we were taxing, the flight attendant said on the PA system , that was a very good landing. If that was good, I would hate to be on the other Frontier flights. I will never fly with Frontier again because of the hard seats."
Cons: "Lost my luggage and had to wait for hour in the line."
Cons: "There wasn't any entertainment available."
Pros: "The flights were cheap and boarding was fast."
Cons: "You pay for every little thing. The seats are terrible and have no cushion."
Cons: "My original flight was cancelled due to a structural problem. After waiting on line to be re-booked by a supervisor, I was told I couldn't get on another flight until 2 days later. I was offered no help in what I would do about the expense of staying in Phoenix for 2 more days. When I went back 2 days later to get the flight I had supposedly been re-booked on, I was told that I hadn't been re-booked but rather my money had been refunded, which I did not request. I was again told I couldn't get on a flight for at least 2 more days and that I would have to pay a different fee, almost $200 more than my original ticket. Again, the ticket agent was rude and completely unhelpful. I wound up having to fly home on a different airline for $300 more than I had originally paid for the Frontier flight. I will NEVER use Frontier again nor will I recommend to anyone else to use them."
Pros: "Delayed 2 plus hours no plane no explanation no offer nothing"
Cons: "Waiting all night"
Cons: "Flight delayed 3 hours for a mechanical"
Cons: "Bag fees"
Cons: "They charge per EVERY bag, even if its a small carry on. Cheap once you buy the ti kets but adding the baggage prices, might as well travel on a better airline. Their customer service via online and telephone is awful"
Cons: "92 dollars for a ticket is awesome then 235.00 in baggage fees round trip."
Pros: "Got us through quick and easy"
Cons: "After nickel and diming us at every corner, we gave up trying to check-in online and went to the airport to get our boarding passes. But, their system shuts down 35 mins before the flight so we could not get on our flight! They offered to rebook us for a flight two days later... Uh no. So we ended up buying last minute tickets on a real airline. So no savings with Frontier "nickel and dime" airlines."
Cons: "My flight got canceled so I had to buy a new one."
Pros: "Price, til I had to book another flight to get to my destination"
Cons: "I waited in line for over twenty minutes to check in because frontier only minimally staffed the check in counter. When I finally got to the front, the representative informed me that since there was less than 45 minutes til my flight (exactly 41 minutes), he couldn't check me in. So because they took twenty minutes to check in 4 people in front of me, I missed my flight. Not okay."
Pros: "To be honesthe. Other then a lady at the gate she was nice."
Cons: "The plane was delayed. Charged for a carry on. 45 bucks. Super tight spaces. Uncomfortable seats. And they charge for water and ice. It's ridiculous last time I fly with frontier."
Pros: "We arrived early"
Pros: "Seat comfortabke"
Cons: "Too many fees: very disappointed! Checking in at terminal was awful. VERY long wait:"
Pros: "Very horrible service bumpy ride"
Cons: "hard seats"
Cons: "PAYING EXTRA FOR SEAT SELECTION TO DENVER PAYING EXTRA FOR SEAT SELECTION TO SALT LAKE CITY PAYING EXTRA FOR 1ST CHECKED BAG POSSIBILITY OF HAVING TO PAY FOR CARRY ON BACK PACK"
Pros: "Everything was on time"
Pros: "Got thrown in an emergency exit row fo free (I'm 6'3") so that was nice...crew was all friendly, pilot got us in early."
Cons: "Checking kiosk was broken in PHX....but considering that got me an exit row with extra space that seems like a moot point."
Cons: "I was sick all morning. Got there at 1130 for a 1208 flight. No sympathy. Has to spend money for another one way ticket."
Pros: "Verbergen Airline it was a great experience."
Pros: "Thought the first charge for checked bags at $40.00 each was for round trip. Was charged $50.00 to check bag on return trip. Plan had an issue with a sensor, had to change planes before take off and was delayed by 2 hours. Missed the shuttle home due to this. Was a long day/night."
Cons: "Worst airline ever"
Pros: "Seat was comfortable"
Cons: "It cost more for a carry on bag than a checked bag."
Pros: "Very comfortable seats, lots of leg room, friendly and enthusiastic service."
Cons: "not being able to have my bag under my seat (I was in front row), had to pay for water"
Pros: "Every time I did something it cost me. You talk about low prices, by the time I paid for luggage and seats both ways I could have gone to a more expensive airline and paid less. Never again"
Cons: "I know Spirit offers low fares and in return you pay for everything else, seats, carry-on bags, boarding passes (if you don't print yourself), drinks, etc. In knowing this I did my due diligence before this flight to make sure I wasn't going to be charged for things like the size of my purse (I measured it), etc. Upon check in for this flight, I was informed that I owed $30 because my checked bag was 43 lbs and Spirit has a weight limit of 40 lbs. The other customers in line were just as shocked. To me, the standard is 50 lbs. With that being said, in my research on Spirits website this was not clear. I think this sort of fee should be much more prominent. I am a "prepar-er" if you will and for me to not know this charge was coming tells me Spirit most likely makes a lot of money off of passengers regularly having to pay this unexpected fee at check in. The ticketing agent told me it happens daily after I asked him. This feels a bit like a scam, in my opinion. Spirit will say "It's on our website" and I'm sure it is but again, I don't feel like this charge for a weight that's standard is 50 lbs is clearly called out to passengers. I'm fine with no frills, I'm not fine with unexpected charges that I feel are under the radar until the 11th hour when you have no choice but to pay or repack. Uncool, spirit."
Pros: "On time"
Cons: "Nickel and dime you to death"
Pros: "Staff were nice, funny, and accommodating."
Pros: "Nothing, actually."
Cons: "The crew was rude and ineffectual."
Pros: "Friendly, great service."
Cons: "Wasn't asked if I wanted snacks or a drink. Drove by the first 4 rows without a word."
Cons: "Cost 100 dollars to check in one bag!"
Pros: "Crew made jokes, trying to be nice because we were already delayed"
Cons: "$55 carry on bag fee, expensive drinks, delayed flight."
Cons: "Terminal was about a mile away from my connection Security was slow and uninformed"
Pros: "Staff were great; flight was on time"
Cons: "seats are very uncomfortable, very little leg room."
Pros: "Hardly any lines Quick flight"
Cons: "Unexpected charges for checking a bag My laptop was lost on the way to Denver via baggage claim Delayed boarding"
Pros: "Loaded early,. Left on rime, bags arrived quickly. Crew was friendly."
Cons: "Seats between 5-13 were sparsely populated,. 28 + was sparse and many rows 13-27 were 6 across. Is this just a ploy to get more money from spirit for seating.. if so this is not right."
Pros: "Got the row to myself"
Cons: "Small chairs"
Cons: "Our flight was ready to depart when it was delayed for an issue that would only take about "20 minutes to resolve". We sat on the Tarmac for over an hour with no updates, in the middle of the afternoon during Arizona's summer. Finally, the allowed us get off the plane, where we sat in the terminal for hours and hours with little to no updates. Eventually, they cancelled the flight, leaving the passengers s rambling to find a new airline to book an entire new flight. I will never fly with them again!"
Pros: "Flight was fine. Economical."
Cons: "Why on earth would Kayak.com send me this question at 12:30 in the morning? I'll probably use Spirit Airlines again, but not Kayak. Boneheads."
Cons: "The plane was delayed! They have all these secret fees"
Cons: "I spent 7 hours sitting in an airport with nothing to do spent more money at the bar in the restaurant and with my baggage then with the actual ticket cost plus I made it 9 hours later"
Cons: "flight was delayed. No free beverages. Outrageous to charge for carry-on"
Cons: "The airline couldnt get a mechanic for simple issue for 2 hours."
Pros: "Overall it was fine, good value for services rendered."
Cons: "Your survey asks about food and entertainment, you need to add a "not applicable " choice. There was no entertainment and I did not purchase any food."
Pros: "Everything was good"
Pros: "I loved the humor the crew worked into the mundane aspects of flying."
Cons: "I did not like having to pay an additional 45 dollars to bring on a cary on that seemed a bit steep in price point."
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."
Cons: "False advertising regarding rates. Price doubled after mandatory items charged. Doesn't reflect what search claims price will be."
Cons: "I've never had a flight cancelled in my whole 25 years of living and I had a total of 2 flights get cancelled with spirit with no help in being put in a hotel, helping get another flight, or anything."
Pros: "Delayed 2 hours waiting for paper work really????"
Pros: "Left 45 minutes late due to maintenance."
Cons: "Late arriving at next destination"
Cons: "Baggage fees. Web site difficult to use. With a few tweaks could be a decent airline."
Pros: "The crew coming back had a sense of humor. Made it more enjoyable."
Cons: "Still think your luggage rates are outrageous. What I saved on flight the luggage check in rate made it more expensive. Probably won't use you again. Sorry, but money is tight. And charging the outrageoust rates for snacks. Shame on you."
Pros: "On the way back from Denver to Phoenix I did like the instructional Stewart he made it fun to listen to"
Cons: "The fact that you have to buy everything even just a soda or water. You had to pay $50 each Way for a check in baggage. I don't think I will fly Spirit again for those reasons. Had to pay extra for a requested seat. The list is too long."
Pros: "Crew was nice."
Cons: "Delayed for 3 hours!!! Flying out and coming back home, we had major delays due to mechanical problems. No excuse to have that long of delays if they were keeping up with the maintenance on the planes like they should. I will NEVER fly Spirit again!"
Pros: "Low cost"
Cons: "Crowded seating"
Cons: "I could live with the extra charge od $55 per bag on the Denver to Phoenix portion of the trip, but they cancelled the flight an hour before leaving Phoenix to Denver. This left 100 people scrambling to find an alternative flight. Rather than wait 1-2 hours while two totally unprepared ticket counter clerks tried to accommodate 100 PO'd travellers, I decided to get one of the few tickets available to Denver leaving that day. It cost me $375. I finally got thru to the Spirit Customer Service desk (somewhere in the Philipines?) where somebody did try to help, although the line was sketchy and the accent indecipherable. I recommend not listing Spirit on your site."
Pros: "boarding was quick"
Cons: "The counter lady said my luggage was to big. It is the same bag I used on the previous flight with Spirit. WE walked out there and put it in the luggage sizer and it fit. she never left the counter she just yelled. I don't think so. so we had her come out and look. Customer service is lacking."
Pros: "It was a short flight"
Cons: "Waiting in the airport for three extra hours for a plane to come for us."
Pros: "The only thing we liked is that after going to the airport and begging they were able to get us on a United flight."
Cons: "1. Our flight was canceled on a Thursday. 2. They said the next flight they could get us on was MONDAY!! 3. We had a 10 month old with us and nothing was offered in terms of hotel, food, transportation, etc... 4. We had to drive to and pay to park at the airport to talk with someone because they wouldn't do anything over the phone. 5. They finally paid for a ticket on a different airline which was good but we had to pay for bags even though we had already paid for bags on spirit."
Pros: "Flight canceled"
Cons: "Flight canceled and didn't offer anything except a refund"
Cons: "Everything costs you. I had never flown Spirit before and didn't know what to expect. They have these strict measurements for carry on. My computer bag was a couple of inches too long, and i was paranoid of having to pay $100 at the gate, if I had to check it. Instead, paid $45, and no one even paid attention. Same went with my wife. Also paranoid about overweight baggage, which cost you extra over 40 lbs. i would rather pay more up front than stress aboit baggage, and pay for a window seat. Southwest has Spirit beat all around."
Pros: "smooth flight, no hangups"
Cons: "The crew told us in the beginning that the toilet at the back of the plane was broken. It was a holiday weekend so I'm sure there wasn't just another plane sitting around to swap out for but it was really inconvenient and uncomfortable."
Cons: "Baggage cost."
Cons: "All Denver flights were cancelled so after talking with Spirit Airlines the first flight they could get me back to Denver was Dec. 20th which was 5 days later. Extremely poor customer service. I will never intentionally book a flight on Spirit every again."
Airlines flying from Arizona to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Colorado
Masks required on board, masks provided on flights from Arizona to Colorado
Social distancing seating
Middle seats unavailable to book on flights from Arizona to Colorado
Testing for antibodies, testing for symptoms for flights from Arizona to Colorado
Waiving of change fees. Search flexible flights from Arizona to Colorado