Pros: "Very friendly thank you!"
Cons: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Cons: "No ear plugs offered and my iPhone jack didn’t fit."
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Delta Comfort Plus is always great !"
Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."
Pros: "The crew was great."
Cons: "More food."
Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."
Cons: "Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily."
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "Comfortable aircraft. Great crew."
Cons: "can't think of anything"
Pros: "they let me drink the whole can of soda..."
Cons: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Pros: "They did get to reschedule me on both my flights, but lost my bag."
Pros: "The gate agents were nice enough."
Cons: "We sat on the tarmac for an hour without information as to why we were delayed. We missed our connection in Atlanta, even though we arrived at the gate in time to see the gate agent shut the door while we were running and waving. We arrived at the gate 8 minutes before the flight departure time also. The flight attendant on the flight from Fayetteville just handed out water and cookies without asking what you wanted. She had coffee and snack mix but didn’t ask anyone, just handed them what they got. Overall I was very disappointed in the flight from Fayetteville, NC to Atlanta and with the gate agents at the Atlanta airport. I usually expect more from delta. They didn’t offer vouchers to make up for the missed connection or offer to pay for a hotel since the next flight out was the next morning."
Cons: "plane was a bit old. tiny tv screen"
Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "Crew was good, plane was clean."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "La puntualidad"
Cons: "Todo fue perfecto"
Cons: "Toilets space are below standards"
Pros: "Great Movie selection!"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "I can take an isle seat."
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "Smooth flight. On time and took me from 20 degrees to 80"
Cons: "The flight was fine, but there was no onboard entertainment. Fortunately the Wi-Fi worked so I was able to stream."
Pros: "Great friendly crew"
Cons: "Seats are getting smaller, expensive food"
Pros: "Was short and easy to get in and out of both airports"
Cons: "What ever happened to a free drink on international flights ?"
Pros: "i liked very much the cheese and the coffee was also good."
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Cons: "The leg room is ridiculously small."
Pros: "Easy flight from check-in to boarding to deplaning."
Cons: "Nothing really! No entertainment and nothing but almonds eaten."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "We purchased food. Bread was stale, and fell apart in your hands."
Pros: "It was a great flight."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Cons: "Bathrooms filthy..crew surly, no good option for food on three hour flight but cookies and pretzels."
Pros: "The gate crew was great, so was the flight crew. My journey home was quite calming."
Cons: "The delay, I know it was due to storms."
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Pros: "Clean & new aircraft. Good selection for entertainment."
Cons: "Seating & booking was chaotic. Flight delayed."
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Cons: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."
Cons: "We have could have left, still in airport Mexico City"
Pros: "Crew was very friendly and helpful."
Cons: "You should bring a pillow and a blanket yourself if you want to have a good long flight."
Pros: "Crew was nice-"
Cons: "for a red eye they should turn the overhead screens off!"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Cons: "Could have got upgrade Oh Well the rest was excellent"
Cons: "Was not allowed to board the plane, this causing me to miss my flight."
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Pros: "It was a basic flight. Their check in system was down so they had to hand write boarding passes and baggage tags. They were professional and patient even when a customer started cursing because his bags could not be checked all the way to his final destination due to the computer issues."
Pros: "Enjoyable flight with great crew!!!"
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Cons: "Flight was extremely delayed. I was supposed to arrive at 11 pm and didn’t actually arrive until after 1 am. No vouchers or anything given in response to delay."
Pros: "Tv on flight with good movie selection"
Pros: "excellent atention"
Cons: "Website was down and I could not check in I want my money back"
Pros: "on time, nice crew, assisted with finding my connecting flight very quickly so I didn't miss it"
Pros: "The flight was on time, the crew was polite and attentive, and I appreciated the meal."
Cons: "The temperature in the plane got very cold once we reached peak altitude - folks in my row felt the same. The flight lacked wifi and power outlets, but it's a budget flight so that is acceptable. However, some budget flights/airlines do offer that."
Cons: "No personal entertainment. The plane was too old. No previously allowed to choose seat."
Pros: "Puntualidad y Servicio."
Pros: "Being abordar and landing the poor organization when system whent down it was a chaos and no one took charge"
Cons: "The lack of organization"
Pros: "When coming to Mexico City we had to go they customs, even though it was a connection flight. We received a little paper from the immigration officer and I did not realize it’s importance. I lost it and could not board to São Paulo because if that"
Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"
Cons: "Will never fly with Aeromexico ever again"
Pros: "Smooth ride, great staff."
Cons: "Wish there were outlets."
Cons: "I had to keep all of my luggage with me for a 23 hour lay over"
Pros: "Service as usual, good"
Cons: "Flight late departing almost an hr"
Pros: "I like everything about, food was good, entertainment was good crew was good. They give you free beer or wine"
Pros: "No turbulence at all, smooth take off and landing."
Cons: "Knees hit the passenger seat in front of me. Hardly any leg room, we were all packed in like sardines."
Pros: "the worse airline"
Pros: "The flight was not packed and they serves lunch."
Pros: "This company is obviously dedicated to providing a quality product."
Cons: "Kayak diverted me to FlightNetwork, which charged me for the ticket but did not provide the ticket. I am seeking a refund."
Pros: "Flight attendants are nice from the moment we walk in the airplane."
Cons: "The food needs to be changed. They have been serving the same menu for years. The breakfast menu is too heavy for the morning."
Cons: "The airplane look like it was from the 90's there were broken part of the airplane that were hold by tape - I am so surprised that Aeromexico has lower it services"
Pros: "Hatted !"
Cons: "Extremely disappointed. The flight was cancelled and next day it was delay for about 2:30 hrs and they let us waiting inside of the plane got about 1h 30 min . I will never use air Mexico again"
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Pros: "We will unfortunately think twice about ever flying with AeroMexico! We think they are terribly disorganized, the lines for counters and loading were OBSCENLY LONG - AND - THEY LOST OUR LUGGAGE! It took them 2 days to return my husbands backpack and 3 days to return my suitcase. 'Customer service' was a joke and the online form system seemed to be glitchy and/or broken. Grrrrrrr..."
Cons: "Bad customer service, nobody on the phone (when we could actually reach a human) knew what was going on! The online lost luggage forms were a total broken mess. Disorganized and LONG lines :("
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Cons: "The screen on my seat didn't work so I couldn't watch any movies. Crew was late arriving so we departed late. Check in procedure in MEX for connecting flight is a NIGHTMARE."
Pros: "Flight was fine."
Cons: "Aeromexico lost my bag. They refused to talk to me on the phone about it. They forced me to send an email and never responded after the immediate auto-response. I spent my entire trip worrying about my bag, without my cloths and gifts."
Pros: "The space on the seats was ok."
Cons: "Food was terrible and not enough on this flight."
Pros: "Chairs where comfortable"
Cons: "No teen"
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Pros: "Nice employees and i like they gave me food and water."
Pros: "The crew was better on this flight."
Cons: "It was an old plane and the seat were very uncomfortable."
Pros: "The crew were very courteous and funny."
Cons: "The fact that the gate was change from 24 to 25 without telling us or change the boarding pass."
Pros: "Flight was cancelled"
Cons: "If flight took place"
Pros: "Love the Airbus, roomy."
Cons: "Better entertainment movies, food are boring."
Pros: "It was overall officient, basically on time and comfortable"
Cons: "Getting off the ground took quite a while even though we arrived basically on time"
Pros: "The flight was smooth and quick. Got to LA within 40 minutes."
Cons: "They could've provided some snacks."
Pros: "Treats and details"
Cons: "Only one round of drinks served?"
Pros: "quick boardling, good flight, enough personal space in business class"
Cons: "I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things"
Pros: "The flight was not busy."
Cons: "Seat, Legroom."
Pros: "positive crew"
Cons: "delay taking off and landing"
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "Getting off the plane"
Cons: "It is ridiculous to have elderly passengers made to carry heavy luggage up and down multiple steep stairways. This happened in Dublin, Edinburgh and of all places, Heathrow was the worst. There is no excuse not to have level walkways and Entrances to these large planes. Totally unacceptable given the prices we pay to travel."
Pros: "short flight, no issues"
Cons: "nothing of importance"
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Flight departed on time."
Cons: "The dinner ok. I didn’t like the breakfast at all."
Pros: "Great seats, lots of room. The ground crew were great and helped with our baggage and the cabin crew was as good as they could be given the restrictions on their jobs."
Cons: "Had to pay for water or drink tepid tap water, we were not even given water or a cheap bag of pretzels, also the plane had not been cleaned forever, there was crusty food on the floor and trash. It was very strange for an international flight."
Pros: "I would like a refund on my ticket"
Cons: "I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay"
Pros: "I like being serviced dinner on the flight. I like the personal iPad to watch movie."
Cons: "The seating was a little tight."
Pros: "The plane was tidy and arrived in Venice early. Boarding was orderly."
Cons: "There was no entertainment."
Pros: "We made it"
Cons: "Might be the London airport but we did not know what gate to go to until boarding time."
Cons: "They kicked me off the flight and I missed my husbands performance"
Pros: "Impressed by the staff again, they’re yet to disappoint. Food was good too."
Cons: "Check in service at Terminal 5 needs some attention. Not enough support staff, and many unhappy travellers."
Pros: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Cons: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"
Pros: "Crew was great!"
Cons: "entertainment system - very old and no way to get power for personal devices. This is a problem for such long flights"
Cons: "Delays and overbooked flights"
Cons: "Many cancellations and airline lost my luggage"
Pros: "Nice new plane. Spacey."
Cons: "Ba.com app is flaky. Looks like s/w not tested properly"
Pros: "Lots of shopping but that may not be good since pickpockets are everywhere"
Cons: "Police (more) presence required to prevent thefts"
Pros: "British Airways is what flying used to be. They are on time, polite, have great service, food and entertainment. The blankets, pillows and headphones are finished free of charge as are the meals that I thought were good. The personal entertainment systems include something for everyone. I highly recommend British Airways."
Cons: "Londoners operate at cooler temperatures than us Florida residents and I was freezing in a sweater and blankets on the flight from London to Tampa. The cabin could have been warmed up a bit."
Pros: "Surprised that the food was delicious"
Cons: "Obtaining the boarding pass at Heathrow took time"
Pros: "I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect"
Cons: "the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic"
Pros: "The only good thing was that the flight departed on time. On arrival we had to go into a holding pattern, then once on the ground, there was a glitch and we were held on the place for about 30 minutes. We did make our next flight, however, but some people missed theirs."
Cons: "No food was offered -- except to buy -- even though it was breakfast-time. This was a very disappointing flight!"
Pros: "Once the flight was boarding/ boarded it was seamless. The crew were more than happy to meet or exceed your needs with snacks/ meals, blankets and even drinks."
Cons: "Flight was delayed 1hr and 50min and the supervisor was less than accommodating even after my wife and I had told her we had 2more connecting flights this was going to affect. Due to the delay, we spent an additional $211 on flights and spent the night at the airport."
Pros: "perfect.... loved the aircraft too ... Boeing 747 Jumbo Jet"
Pros: "Did not make this flight"
Cons: "Did not make this flight"
Cons: "It was August 18. They lost my baggage. Next day on Saturday at 3 pm I had a wedding and I was a wittness.In the baggage a had a dress for me and part of dress for the wedding's couple . They found my baggage on the 3th plane on the last minut. Terrible. And I had go for it by myself because LOT didnt want to send to me the courier. The fly was also 1 hour late"
Pros: "My flight was changed at airport"
Cons: "Barely made flight-- no help offered"
Pros: "Everything was pretty standard, was really impressed by the polarized video screens that look black if you're not sitting right in front of them. Genius. Food was good! But you know...for an airplane"
Cons: "Once the attendants handed out snacks on one side of the plane and not the other. I was pretty sad about that."
Pros: "Nice aircraft and flight!"
Cons: "We were never offfered a snack! The people in the rows ahead of us got a snack and the people behind us did as well. Last leg of a 3 flight series of about 13 hours (and overnight), so some coffee and a small snack would have been enjoyed."
Cons: "Unfortunately I am allergic to all the food they offered .I wish the served a plain chicken or plain turkey.Everything was spicy or mixed with a pesto or curry. They need to something that is served completely plain ."
Cons: "Many passengers very noisy with no correction by staff. Children were allowed to run in the aisle."
Pros: "Staff were professional and polite"
Pros: "Crew was friendly, food was good, tv entertainment has a lot more choices now, decent leg room, smooth landing and take off,"
Cons: "Flight being late 2 hours and we had to sit in the plane for that amount of time, they didn't their refreshment service early"
Pros: "I liked everything about the flight, very comfortable seats (Club World), great staff who were very thoughtful and helpful with our situation (disabled person). The check-in personnel at Chennai were very considerate and helpful, much appreciated. The wheelchair arrangements at Chennai were excellent. The food on the flight was very good and accommodated our dietary restrictions. Entertainment choices (movies) were quite good, too, and managed to get some pretty good sleep as well. The lavatories had green/red light system for availability, visible from our seats, which was very helpful. The lavs were quite well maintained and clean. The flight was on time. and it arrived safely, which is the main thing."
Cons: "The transition from the flight to the terminal at LHR was not optimal, though the staff were trying their best. The "jetty" ramp way for normal deplaning was broken, they said, so they brought a set of steep aluminum steps instead. Navigating these steep steps was not possible for some passengers (difficulty walking and with steps), so finally they called a mechanical lift device (like a fork lift) to help those passengers, many in wheelchairs, who couldn't manage the steps. We had to wait for at least 30-40 minutes on the plane for the lift to arrive and stand outside on its platform up in the air, waiting to be ready to descend to ground level. This was pretty uncomfortable and it made our connection time very short. To compound matters, once on the ground, there was a wheelchair available for only one of us, though 2 had been requested, but as on other flights through LHR, there was unfortunately not enough staff to push it through Term. 5 to the connecting flight. So, I had to do that myself, along with managing my own luggage, which was a bit challenging, as I was tired by then. Our flight connection time, already much shortened by the deplaning situation, was evaporating steadily. Fortunately, there was an excellent staff member from Heathrow, who had been assigned to push someone else's wheelchair, who guided our group of wheelchairs, complete with hand luggage and children, though the maze of Term. 5, through very busy security and finally to our gate. We would have gotten lost and even if not, would almost surely have missed the flight without this guide facilitating this trek. We made the connecting flight with barely 5 minutes to spare."
Pros: "Liked the efficient way a very drunk man was dealt with- he was however obviously very drunk (coud hardly stand) and gained access to his seat before a fellow passenger drew attention to his condition with the cabin staff. He was not allowed to travel."
Cons: "Limited amount of food available"
Pros: "I booked tickets,6 weeks before the flight,but the day of departure, I was told those tickets could not be issued until I was oblidgd to pay a huge sum,3 times of my orignally paid on the line,6 weeks before,or I would miss this flight. Complicated and stressful experience for me on this day of my departure!! I was scared. Now , after my return, I contact the BRITISH AIRWAY,and the reception lady was very helpful, eventually found out their system had a problem that day,so now she promised to refund me."
Cons: "Please make your system work smoothly,"
Cons: "The first beverage service on the flight was 30 min before landing."
Cons: "Terrible food, no option available online to order special meals, the restrooms were filthy and not looked after. We are never flying either British Airways or Aer Lingus in future. It was a big mistake !"
Cons: "Spent $2000 on a flight SFO to London / Toulouse, expected a better seat and experience. Plane was old, seats uncomfortable, food horrible. No snacks available in between two horrible meals."
I cannot think of anytime that could make it better for this flight was the best I have ever had! 😊
Pros: "On time"
Cons: "More seat room"
Pros: "Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!"
Cons: "101% satisfied with the flight! No issues!"
Pros: "Flight attends are very friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Just ok"
Cons: "No customs forms on board. Big inconveny"
Cons: "The man in the aisle seat was so obese he took room from the middle seat, which caused that person to lean into my seat. I spent three hours leaning to the right against the wall. If the airlines are going to make the seats smaller, they need to make arrangements for people who don’t fit in the seats. Entertainment didn’t work."
Pros: "Getting from A to be safely"
Cons: "Being so delayed that we had to sprint to make our connection flight. Starting a transatlantic flight with sweaty armpits is never fun for anyone involved, us or our seat neighbor"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"
Pros: "Crew, check in crew and captain keeping us informed about flight changes. Leg room."
Pros: "Frequent updates on lightning in the area ( causing delays). Full service on board while we were wIting for weather to clear. Very good i flight service."
Cons: "Just the weather — so nothing anyone can control"
Pros: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "Inside the airplane was freezing the whole trip"
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Flight was only 25% full. Nice crew"
Cons: "Seats are cramped. No noise canceling headphones."
Pros: "Boarding, comfortable seats, clean"
Cons: "Mediocre service, choice of food was down to one option (and I was on the 2nd row)"
Cons: "I had already landed late from Budapest, and therefore missed my connecting flight to Raleigh, so I was put on a different flight to Raleigh via Philadelphia. Only, my new flight from London was delayed by one hour, causing me to land late in Philadelphia, and miss my new connecting flight to Raleigh. I was put on a different flight, but there was no seat for me, so I ended up being stuck at the airport overnight. All these in one day!"
Cons: "Seats are small and not ergonomic"
Pros: "On time arrival. Entertainment system worked on this Airbus, unlike the Boeing 737 (updated, but still outdated!) on the way out."
Cons: "Limited and unimaginative food options on board"
Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Pros: "Everything was on time and comfortable."
Cons: "We didn’t have food service because of turbulence. But that wasn’t the crew’s fault."
Pros: "Nothing. Didn’t happen"
Pros: "I loved that kayak grouped all my flights together into one easily accessible travel guide. The convenience of it all helped me out tremendously during my first visit to Japan. Overall a wonderful experience!"
Cons: "Absolutely nothing."
Pros: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Cons: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Pros: "On time, staff at gate and on plane friendly and courteous."
Cons: "No plug for electronics. Seats crowded with heavy person next to me."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "Tv and power outlets"
Cons: "This one attendant didn't get her name but was very cold to me"
Pros: "Nice seats, friendly staff and crew."
Cons: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."
Cons: "they broke my luggage"
Pros: "Flight was delayed but that worked out well for me because my earlier flight was delayed"
Cons: "I've been on a lot of flights but for some reason the seats in this aircraft felt really close, uncomfortably close"
Pros: "So great to see the flight attendants help a family (not my own) make sure that a child could get to the toilet even though it meant a brief delay before we could take off. so helpful."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Ok flight"
Cons: "Not iberia"
Cons: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Pros: "Everything. In flight entertainment was great and service as shops."
Cons: "No issues."
Cons: "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."
Pros: "It was good fly can't complaint the attention was great"
Cons: "When I was flying to Arkansas from NY they didn't give anything to eat"
Pros: "Flight was good,"
Cons: "American (Alaska was a code share) did not tell us which terminal this flight left from. It was a sattelight terminal which required a long slow bus ride. Carrying luggage up and down stairs. The deplaning experience was such I would avoid the only nonstop to our destination."
Pros: "The crew very helpful and nice."
Cons: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Pros: "Plane was not crowded, boarding was fast, take off was on time & arrival was on time."
Cons: "Had to pay $25 to check in 1 luggage, i should be able to check in 1 for free after paying $600 for a ticket. Selection of drinks & snacks was poor."
Pros: "Excellent flight attendant! And the seat - 3F - is my favorite on AA's MD80."
Cons: "Food was better than I expected, but my expectations have been driven down over the years."
Pros: "You had genuine people working."
Cons: "Flight was delay for a long time."
Pros: "The plane eventually took off without a cancellation"
Cons: "Every American Airlines plane on this trip was delayed"
Pros: "Crew and boarding was great."
Cons: "Three trips around complex on train because of gate changes. Could have spent a short while eating, relaxing, instead of frantically thinking I was going to be late and miss my flight."
Pros: "Good crew. Early arrival"
Cons: "No entertainment. Not enough food"
Pros: "Drinks and snacks were fine.. Entertainment OK"
Cons: "Flight was 40 mins late. Plane was older than Noah's Ark."
Pros: "Super sweet and helpful crew, comfortable seats, fast boarding."
Cons: "My overhead light was broken. I didn’t need to use it so it was no problem at all, but that’s the only thing I could think of"
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "The crew was really great. Arrived 25 min early."
Cons: "The snack was terrible. To sweet"
Pros: "The variety of movies"
Cons: "No daily wifi"
Pros: "I enjoyed purchasing a full fare first class ticket for my vacation"
Cons: "I didn’t like being bumped off my flight and being placed on a later flight in coach section. No refund for lesser service."
Cons: "Delayed flight, moved me off to another flight so delayed I've missed two connections and haven't left yet."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Pros: "We left almost on time"
Cons: "Seating arrangement on departure was a horrible experience."
Pros: "Almost left on time"
Cons: "Seats that we were assigned was taking , me and my wife were moved to 3 different sets and still ended up separated."
Cons: "Chicago airport has the rudest group of people that work in the airport but I've ever seen in all of my life! My flight landed late due to Airline delays no one would help me get across the entire airport the far terminal that I had to go to it was absolutely ridiculous because of this I'm still in Chicago I'm not even reached my destination"
Pros: "Free in flight entertainment after 2.5 hour delay"
Cons: "Delays both outbound and inbound. Pilot late to work for first flight. Pulled away from gage prematurely only to sit on tarmac for 1.5 hours. Rude flight attendants (only some). Zero leg room."
Pros: "The people in fayetteville treated my William well. Thank you fayetteville, and shame on you Denver."
Cons: "When we got to Denver there was no one to help William off the plane. We even called ahead of time to make sure someone would be there with a wheelchair. The captain of the plane had to help him off the plane. It was so sad. William was so embarrassed. When it was time to board still no wheelchair. He had to struggle to get back on."
Pros: "The flights were on time"
Cons: "Packed together like animals on the way to the slaughterhouse for a 6 hour flight. And they charge for the tiny screen entertainment. They will happily allow you to swipe your credit card. Fly Jet Blue if you can- extra space between seats, free entertainment, comfortable flights."
Cons: "The crew was the worst ever!!! Very rude ladies who spent more time on their phones then serving the customers. They sucked"
Pros: "Nice crew and smooth travels. Good snacks and coffee."
Cons: "No drop down or seat screens."
Pros: "Crew was great."
Cons: "No internet available without paying and no charging station available in flight."
Pros: "First flight on a 777 ... quiet and comfortable."
Cons: "It's a long day in a plane but necessary if you want to travel to bucket list destinations!"
Pros: "Not much to like."
Cons: "Seats to small...no shoulder room. Noise exceeded 70 db"
Cons: "There is nothing like arriving on time only to be blocked from the gate and waiting 20 mins..."
Pros: "Atleast was able to reach my destination."
Cons: "No leg room. Definitely overpriced"
Pros: "On time take off and arrival"
Pros: "Getting off the hot tin can!"
Cons: "Plane was delayed because the AC was not working right. It never really cooled down much during the flight. They need to get their act together"
Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"
Cons: "The united staff kept skipping the lines to drop off the bags. They didn't care when multiple people in line said they were skipping people. After paying once for my checked bag they tried to make me pay again. Asked to see in writing what they were trying to explain and the manager couldn't do it. They never gave me my ticket stub for my checked bag. So if it hadn't arrived I wouldn't have had anyway to find it. Very disappointing staff in SFO. Seemed aa if no one at SFO was happy to be working there or even worse didnt know what to do most of the time. VERY different than the DEN united experience."
Pros: "Flight was fine and flight attendants were nice. Employees at the gate were less than helpful."
Cons: "United booked too many flights when they knew the destination was limiting arrivals. This delayed our flight by 3 hours. Communication to the travelers was poor and misleading."
Pros: "Everyone was courteous....boarding was well organized...altough we left late we still arrived in good time ...landing very smooth"
Cons: "Nothing. ..i received great service"
Pros: "Plane was 1/2 full; almost all tourists. Clean and ahead of schedule"
Cons: "Snacks are really weak - and I paid for them!"
Pros: "Same exact as above"
Cons: "Same as above"
Pros: "I loved how easy it was to book the flight."
Cons: "I cancelled my flight within 24hrs and received no refund because I booked through priceline. However, there was no restriction or clause listed on the ticket stating that I had to cancel through priceline also. It really should not matter who I cancelled through, if I canceled within 24hrs the refund should be given. Also, the debits from my account said United as well as priceline taking me to United's web page to make the purchase. So of course one would think cancelling through United's site is appropriate. I'm very disappointed in United and will consider all other options (Airlines) before booking with them again. PS - United customer gave me the run around for 3 days knowing that it was their policy and they were the company who's keeping my money. Absolutely ridiculous."
Pros: "First of all, I was excited to get to Puerto Vallarta! Unfortunately, we had a delay due to a child who got sick as the plane was backing from the gate. The crew was fantastic and had paramedics load the plane to check on toddler. The family deboarded and United crew cleaned the throw up. The pilots kept the passengers informed and we proceeded with the flight. The flight attendants were fantastic, particularly the brunette attendant who remembered me from a previous flight. Best flight attendant ever!! Thank you United!!!"
Pros: "Everything ,good services ,nice stafs and puntual"
Pros: "We never took flight as carrier was late from original destination, so we had to switch to American to make connections to SFO our dual destination. Then 1of our checked bags didn't make it to the new flight. Bag is still floating between United & American somewhere."
Pros: "I arrived at the aurport 1 hr 20 mins before flight - plenty if time to check in and make it to gate at a small airport ad Newark is. Wanted to check in online - the United System did not allow me to. Had to wait in line - long line due to holidays. I raised my hand and asked for assistance given the impending 1 hr cut off time for check in. Was told I should go to the special assustance line. Well, guess what - that line which was meant to be express service for fliers with special situations was moving with the speed of a tortoise - slower than the general line. Only 2 flight assistants were servicing, both incredibly slow. When asked politely that I need special assistance as I was approaching the 1 hr cut iff fir checkin, the United lady yelled at me instead of speeding up her slow motion. Bottom line, I missed my flight on a tiny airport dedpite arriving 1 hr 20 mins before flight. Had to wait 14 hrs overnight at the airport to catch the next flight because the United Airlines personnel are lazy, slow, inefficient, rude and no customer oriented. Terrible service."
Cons: "The flight I purchased was over booked. I had to leave a friend behind and travel on my own. I will never use United Airlines again."
Pros: "I think is too much money that I have to pay for the second baggage"
Cons: "I think is too much money that we have to pay for the second baggage"
Pros: "It isn't that the food was "bad," it was just a very short flight, so there wasn't any food to speak of. And, because of the short flight, entertainment was nonexistent."
Pros: "I barely missed my scheduled flight and the ticket agent was very accommodating. He found another flight and re-made all my arrangements. Thanks!"
Cons: "Our flight was delayed by more than 3 hours. We had to take another flight."
Pros: "Boarding was fast, staff were friendly, even though it costs the direct tv is nice."
Cons: "Wifi was in and out and I paid for it, no free food, no free entertainment options"
Pros: "This was a nonstop flight with Air Canada, in cooperation with United Airlines"
Cons: "A small plane, crowded and full, for a non stop, international flight. Obviously, United prefers to use the larger, more comfortable planes for flights through their hub in Chicago- which is always a hot mess!"
Pros: "It was a great experience overall"
Pros: "Everything was great"
Pros: "The on board crew did a good job but didn't have much to offer us."
Cons: "No more seat back pocket. Its aolid plastic now & nothing fits. No meal service on a 4 hour flight. That's ridiculous. No check in counter. Just a sea of people fighting for kiosks to self check in. Bad enough there's no more ticket agents, they could at least have an organized line."
Pros: "Crew politeness"
Cons: "Not entertainment available for long flights. Aweful seating arrangements."
Pros: "The food at ohare"
Cons: "Having to wait an additional 6 hours for my flight home."
Pros: "To say, its been over 20 years since I've flown, everything was just fine."