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AXM — United States
Jan 7 — Jan 141
1 adult
0 bags
Sat 1/7
Sat 1/14

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Best time to beat the crowds with an average 6% drop in price.
Most popular time to fly with an average 14% increase in price.
Flight from Armenia El Eden to Miami
(avg. price over the last 2 weeks)
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Top tips for finding cheap flights to the United States

  • Looking for a cheap flight? 25% of our users found tickets from Armenia to the following destinations at these prices or less: Denver $228 one-way - $410 round-trip; Los Angeles $1,033 one-way - $660 round-trip; New York $280 one-way - $588 round-trip
  • High season is considered to be January, February and December. The cheapest month to fly from Armenia is January.
  • Morning departure is around 14% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving Armenia El Eden to United States

Scores according to KAYAK customer reviews
AviancaOverall score based on 13909 reviews
Airline reviews


Read more about Avianca


Huge delay

Great service

Pros: "Very very helpful and nice crew."
Cons: "I wish they vegan options to eat!!! Not inclusive. Also on my flight review from Quito to Bogota on avianca , I meant to say the lights* they were on the whole flight. I could not sleep."
Pros: "Una muybuena experiencia. Las sillas son de buen tamaño pero son un poco duras."
Cons: "Flight was pleasant but avianca has changed many policies and I don’t agree with it."
Pros: "Food was great, in boarding and off boarding was quick"
Cons: "More snacks"
Cons: "The only problem I find now with Avianca is that you can only fly with one checked bag! This makes it very difficult and annoying for me and my family"
Pros: "Crew professional, kind, personable. Seat comfy"
Pros: "Good service"
Cons: "Food"
Pros: "Seat quite comfortable"
Cons: "One of my bags did not arrive in the same flight. I received the bag the next day"
Pros: "Relatively comfortable"
Cons: "Flight from Lima was delayed 3 hrs (so was flight from MIami to Lima) Meal was mediocre"
Cons: "Flight was delayed 1.5hrs"
Pros: "Not much"
Cons: "An Other late departure and long waiting un the plane"
Pros: "Just the comfort feeling riding my first trip to Colombia. Both crews were amazing. Food was tremendous. I dig the hot towels. Thanks AG"
Cons: "Nothing"
Pros: "Thanks for making me believe in Avianca again. Thanks for the nice and smiley crew that was on board."
Pros: "Nice all in all"
Cons: "Asked for seafood meal. Only to get some kinda shredded fish w. Ton of garlic and ton of cheese on top."
Pros: "Overall everything went well. Boarding was easy, quick, and the crew very helpful."
Cons: "I felt the space between rows is a bit tight and the food was fair."
Pros: "I enjoy my trip very much!"
Cons: "I saed i did enyoy my trip!"
Pros: "Fantastic customer service"
Cons: "Nothing"
Cons: "They sold my tickets and i couldn't fly to quito, so. The worst service ever"
Pros: "Really confortable chairs and friendly staff"
Cons: "Some of the outlets weren’t working"
Pros: "The same"
Cons: "The same"
Pros: "in Overall the trip was good I'd like de services in the plane and the entertainment"
Cons: "I didn't like the delay in Lima and the poor information of the personal in a land."
Pros: "Excelente servicio. Los aviones muy comodos."
Cons: "El Check In complicado pues una vez entras una nacionalidad no se puede cambiar la informacion para las personas con dua nacionalidad. No da mas opciones y no lo deja continuar sino llena la opcion de residente que no es la situacion real."
Pros: "Food service was a treat"
Cons: "excellent al"
Pros: "always a smooth flight with avianca. nice little in flight meal, decent in flight entertainment. Will fly with them again."
Pros: "Pilot excellent even in bad weather"
Cons: "Food very bad"
Cons: "This airline is awful. Never again."
Pros: "Food and quick attention"
Cons: "Everything was great"
Pros: "Excellent"
Pros: "I really appreciate that was a organized flight and we all had a very nice experience with Avianca. Great in everything"
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Pros: "Service"
Pros: "The movie"
Cons: "How they play yoyo with the fare....i paid about $1100.00 for a round trip flight from miami to barranquilla, and a couple of days later it dropped to half the price. On my way back from barranquilla to miami, i was excatly 4 minutes late, they refused to let me on the flight, which was not even boarding yet (1 hour away from flight time). They forced me to buy a one-way flight back, with connecting flight, for $550. I don't know if this even going to make any difference, or even be read, for that matter, but i thought i would relay that to other customers who are thinking about flying with avianca."
Cons: "The screen didn't work on seat."
Cons: "Chair a bit uncomfortable"
Pros: "The flight departed on time which was great, and the service was good. Comfortable seats and good food."
Pros: "Food, leg room and attentive attendants"
Cons: "My hair was broken. Same position during the fligjt. Many people in the same situation."
Cons: "Attitude of the employees, organization of the airline, no assistance what so ever, lost baggage most terrible flight ever"
Pros: "The punctuality is good, the crew is good."
Cons: "How can you sell a full fight on an Airbus A-330 and not have enough food for everyone?! On this flight, me and my son were left without a hot breakfast and their excuse was "sorry, we ran out" so we got only the leftovers from the serving trays. It's sad how airlines keep getting worst by the day."
Cons: "I ask for vegetarian meals, and they confirm my petition. But we never receive the vegetarian food."
Cons: "Los asientos en mal estado, no se reclinaban. No tenían almohadas ni frazadas. No tenían bolsas para cualquier eventualidad por mal estar."
Pros: "Everything I love this airline"
Pros: "All was really easy and good! Me and my Family really enjoyed the flight."
Cons: "No sound"

Unable to load ticket on phone. Unable to check-in electronically. Was frustrating

I had an excellent experience with everything. I will definitely fly with Copa Airlines in the near future.

The most awful airline I ever had and I have close to 800 flights on my back

There was a total Lack of communication regarding delays.

Cons: "More movie selections and better food"
Cons: "Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!"
Pros: "flt on time"
Cons: "over all everything was just fine"
Pros: "comfortable seats. the food was good, good sandwich."
Cons: "for this type of flight, nothing at all."
Pros: "The best thing was check in, cordial, efficient and helpful"
Cons: "The security is a double, they do it twice, creating delay and discomfort, no distinction for older people like in the US, or people in wheelchairs and the space is tiny. The seats could be better even business class seats were bad and could barely be reclined. Copa sucks. Big delay in luggage, what's the point of going through immigration fast and waiting for over 40 min for luggage all this for $1000 ticket"
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Pros: "The crew and service"
Cons: "Personalized entertainment system or available through WiFi in tablets."
Pros: "On time!"
Pros: "Copa is always on time"
Cons: "Nothing I’m so glad"
Pros: "Great seat. Right behind first class."
Pros: "On time always"
Cons: "Improve que aire conditioner on the aircraft before departure... is very hot Panama!"
Pros: "Good"
Pros: "Crew was polite and and beverages were included in trip."
Pros: "nothing"
Cons: "a/c full, needs more control."
Pros: "Excellent service and on time."
Cons: "Food could be improved a bit more."
Pros: "The food and entertainment."
Cons: "Nothing."
Pros: "Flight was delayed because "they did not have a plane"....this does no make sense.... The food is always very poor tray was almost half empty with the food....however the small portion of meat (just a snack) was tasty."
Pros: "Same as above."
Cons: "NIL"
Pros: "buen avión"
Cons: "falta entretenimiento a bordo"
Pros: "Punctuality"
Cons: "Food very average"
Pros: "Crew was so friendly and nice"
Pros: "Everything"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Cons: "NAda"
Pros: "This is a full service airline that serves complimentary food and movies for a similar cost as low-end airlines like Spirit or Frontier. I was traveling from Punta Cana DR to Denver but had connects in Panama City & Miami. Because 3 flights is a long day of traveling I chose the emergency isle for my flight from Panama-Miami so i could stretch out with the extra leg room. Because I didn't speak fluent Spanish though, the crew had to move my seat. They upgraded me to 1st class! Amazing airline! Incredible crew! Shame most airlines in the US with their FU attitude don't operate this way."
Pros: "Great flight to Miami via Copa. Attendants are friendly and helpful. Plenty of room for the legs. Food and entertainment are good, so it was a very pleasant flight. Could repeat anytime."
Cons: "Food"
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Pros: "The flight left on time"
Cons: "Food is awful and the movie played is the worst children’s movie ever."
Cons: "La comida no es adecuada para un viaje de tantas horas"
Pros: "Service"
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Cons: "Too much turbulence"
Cons: "The quantity of the food was few"
Pros: "Food and sandwiches are tasty."
Cons: "No movie!, uggg... The real problem though is 1) they changed the gate on a connecting flight. Copa seems to make gate changes on all flights without notifying passengers. If you don't watch the board you'll miss your flight. Why not send a crew member to the gate you told passengers to go to , and put a sign by that gate notifying passengers of the change! So stressful!!! 2) In transit passengers catching connecting flights, Copa to Copa, have to go through their security again! What, why?? We cannot eat, drink and relax at the gate because no fluids are allowed AT YOUR GATE. We are not talking ourtside security, you are already in the security areas. Even to go to the bathroom you have to go in and out of security, again! Stupid!! We didn't leave the terminal, and you're making us miserable!"
Cons: "check in"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Pros: "Boarding process went very smooth and plenty of legroom and overhead storage"
Cons: "Volume didn't work on armrest . Volume was stuck on very high volume making the in flight movie not watchable. No choice for food"
Cons: "Everyone everything"
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Pros: "Please see above"
Cons: "Wheel chair service was bad"
Pros: "I now am a fan of COPA airlines"
Pros: "Was a good flight. The staff was very gently"
Cons: "Doesn't had blanquette"
Pros: "I did get a window seat which i enjoy"
Cons: "No entertainment, old plane which didn't have very comfortable seats and the food was not very good. Also, boarding was done in a very disorganized manner in Panama."
Pros: "ok. good"

airport staff are very spoiled disrespectful

Excelente aerolínea con asientos cómodos aviones modernos y buena comida

Clean and “new plane” compared to my preview’s experiene. Thank ypu

Pros: "All the staff was great."
Cons: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Pros: "Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!"
Cons: "Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake"
Pros: "Easy check in, and kindly personnal"
Cons: "Maybe consider some upgrades when its possible"
Pros: "The flight was canceled and Latam did nothing to help get me on a new flight."
Cons: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."
Cons: "suitcase came in torn, cut and did not want to compesate"
Pros: "The early check in"
Cons: "N/a"
Pros: "Yes the crew was great and my veggie meal was great as well"
Cons: "The flight was delayed, I guess was not the airline fault"
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Pros: "The crew wonderful"
Cons: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"
Cons: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Pros: "Flight on time, nice people"
Cons: "Seats uncomfortable we were a party of 2 but got separated seats 10 rows further down fron another one"
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "smooth flight, attendants were very polite"
Cons: "did not offer a bottle of water, sodas were restricted at a small cup"
Pros: "Excellent thank you very much"
Pros: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Cons: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."
Pros: "Never"
Cons: "Never made flight because of Latham delays"
Pros: "Excellent"
Cons: "9.0"
Pros: "Nice flight, enjoyed the food, excellent service."
Cons: "They didnt check my bag from DCA to BOG, so I had to check out my bag in MIA and then run to check in the next flack. I couldnt. They gave me a seat in another flight from another company, so it was OK."
Pros: "Landing was perfect!"
Pros: "The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff."
Cons: "I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members."
Cons: "One of the orlando airport Imigration building was underwater. There was a broken pipe. They have to take us to the others Imigration building where we have to wait for suitecases together with 4 other flights. All that summed up to about 4 hours. Lost connection NO personal of Latam was there to help out. Had to buy another ticket."
Cons: "no customer serve no help"
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Pros: "Clean"
Cons: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Cons: "The space"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Cons: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Pros: "The crew was professional and friendly."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "Punctuality"
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Pros: "nothing really different from other airlines"
Cons: "my camera and other things were stolen from checked luggage and the company didn't respond"
Pros: "The flight was smooth and the crew was courteous."
Cons: "After about 40 minutes of waiting in line to check in almost all employees left and left just one person to check people in. Not sure what happened as the employees pretended not to speak English. Also, everybody in our group was given seat multiple rows apart."
Pros: "flight hostess attention"
Cons: "Latam gives wrong information about connexions. The plane seats extremely uncomfortable. Attendant gave a tissue paper to client to clean her pulling table because it was dirty. They didn't apologized and asked traveler to clean the table instead. Miss connection with the flight from Miami to New York and no help from LATAM personnel at all. This is an airline that at one point it was the best and now is the worst. It is important to clarify with passenger about passing inmigration and aduana and the distance from international to national departures!!"
Cons: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Pros: "Friendly crew, flew on time."
Cons: "Seats were ridiculously small. I had a more comfortable seat from Charlotte to Miami than the 8 hour flight to Santiago. There should be a law against someone sitting in that type of seat for 8 hours!"
Pros: "Smooth flight landed a little ahead of schedule."
Cons: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Pros: "Good crew, good service and nice food. Great selection of movies"
Cons: "worst service ever"
Pros: "Crew was nice, seats wear decently comfortable, bathroom was clean"
Cons: "Boarding took longer than usual and was late to take off"
Pros: "Fabulous staff"
Cons: "Long boarding times waiting too much"
Cons: "no breakfast"
Pros: "friendly flight attendants topped off wine glasses a few times in flight! meals were actually pretty tasty"
Cons: "seats are a bit tight on the 777 but what airline isn't these days"

They said that i never bought the flight and cancelled my ticket. I had to pay 200,000 pesos for taxi and book a hotel because there were no other flights that night. I will never use expedia for flight booking again.

You get what you pay

The flight was delayed for starters. But it’s such a short flight so everything was okay for the price. Seats don’t recline and no refreshments were offered but once again, the flight was quick and smooth.

Me cobraron demasiado por una maleta de mano

I could'nt make checkin by internet im from another country the aplication did not work i told them and they charge me becuase of that, i had seat reserve and still they charge me.

Very good airlines viva love it 💕

The flights on time, they call in order of rows and more best they call by rows starting from front to end when arrivals and that avoid the passenger be together snd come out in order.

We missed our flight because no one spoke english and we had issues with documents and by the time we fix it was too late to make our flight and then we had to pay $600 to book with a different airline


Peor never

Nada funciona en el internet para cobrater 70 dolares x equipaje

They broke my siutcase and I wanna my money back a new siutcase

Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!

Worst experience with an airline in 51 years and 54 countries of international travel. Reserved a flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a last minute ticket of another airline at their counter. I am surprised this airline is in business.

I guess my comment is on the extras and as they charge for it, you know is a low cost service, but the extras or unknown could be charged at a much normal rate.

Cons: "The baggage it wasn’t included in my ticket so the prices was more expensive also the reservation was a big problem with your company kayak never show up my ticket in the aerolínea."
Pros: "Check in at the airport was very helpful"
Cons: "Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service"
Pros: "Puntuality the most"
Pros: "Seat uncomfortable. Crew okay. No space"
Cons: "Everything."
Pros: "The plane was new. For a low cost airline the seats were confortable for a short trip."
Cons: "Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end"
Cons: "Seats more comfortable, please!!"
Cons: "Waiting time"
Pros: "Not at all!"
Cons: "Worst experience ever!"
Pros: "Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable"
Cons: "Really, all! Money grab low cost airline! The worst experience ever!"
Pros: "I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water."
Cons: "Everything. I will never fly this airline again."
Pros: "Staff at the airport"
Cons: "I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!"
Pros: "On time"
Pros: "The crew was helpful."
Cons: "The flight was delayed"
Pros: "Efficient crew, comfortable seats."
Cons: "Children should not be seated in emergency rows— this delayed our flight almost an hour."
Pros: "I arrived safely in Bogota."
Cons: "Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them."
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Not much. The pilot was communicative."
Cons: "The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative."
Cons: "Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself"
Cons: "The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located."
Cons: "The only airline that charged me for a damn backpack"
Pros: "no delay in departure and on-time arrival"
Cons: "Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it."
Cons: "Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice."
Pros: "i arrived"
Cons: "extra fees"
Cons: "They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English."
Cons: "They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours."
Pros: "The flight attendants were very helpful and professional"
Cons: "Not a dislike, but the boarding process was different than USA."
Pros: "Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena"
Cons: "Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima"
Pros: "Nothing."
Cons: "They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being."
Cons: "I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable."
Pros: "That I got to my destination."
Cons: "The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item."
Pros: "Fast, good service."
Pros: "For a low cost company actually the experience was better than others. At least the seat could go back a little."
Pros: "Good"
Cons: "Perfect"
Pros: "No"
Cons: "The flight attendants were extremely loud and inconsiderate on this flight. With it being a later evening flight usually flight attendants are quieter to allow people to sleep. On this flight however, the flight attendants were extremely loud the whole time, laughing and just not being considerate of the rest of us that wanted to sleep. I have never experienced this on a flight before. They were so loud we heard their entire conversation from what they did on their free time in the summer, to what they think about game of thrones & talking about their fitness. They were loud the entire flight."
Cons: "Not airline fault but immigration process in Armenia is a joke. Standing on the tarmac in the sun while 2 guys take 10 minutes later head to allow you in. On the way out 1 single XRay machine and they still checked every piece of luggage Flight very uncomfortable"
Cons: "40lbs is the bag limit?!? Absurd. That should definitely be made more obvious before checking in. Paid $40 to precheck and then another $30 because bag was 47lbs. Seats are tiny and beyond uncomfortable. Flight crew dropped a soda and it exploded on myself and the woman next to me. They had an attitude about it and then expected us to still purchase food/drink. A complimentary beverage could have been offered at the very least. Checked luggage came out smelling like vinegar got poured over my bag. Nice $70 treatment. I will NEVER EVER fly Spirit again."
Pros: "Nothing to write here"
Cons: "Didn't like baggage fees for carry-ons, didn't like paying for seats to ensure that my wife and I sat together because she has travel anxiety, didn't like having to pay for a ginger ale on the plane, didn't like small tray tables and the fact that the seats did not recline, didn't like that there was no entertainment on the flight (screens, music, charging capability for phone). I understand the appeal of "pay what services you want" as there were many services that we "needed", and because of that we certainly paid for them. In addition to our airfare, we paid $32 for seats, $160 for 2 carry-ons and 1 checked bag, and then $6 for 2 ginger ales to help settle our stomachs for the flight. It was very unexpected. Spirit did reimburse us $60 as a one-time courtesy because this was our first time flying with Spirit, and we did not know what to expect, but had we not complained, we would have gotten nothing."
Pros: "nothing"
Cons: "my connecting flight was missed due to weather and the staff was incredibly rude to me about arranging a connection. I had to spend over 24 hours in the airport trying to fly out standby on another plane. I was misinformed on my ability to catch an evening flight and was given different answers from different attendants on what flights were available to me. No one seemed to know what they were talking about and my time and money was wasted. I missed my bus I had pre paid for at my destination and had to buy a new ticket. My trip was only one week and I spent almost half of it being treated like trash at the airport by Spirit airlines. I will never fly this airline again and I will make sure no one I know gives their money to this terrible company."
Cons: "I was traveling with my 1 year old on my lap and they assigned me a middle seat. Before boarding I spoke to the agent at the gate and was told the flight was full and that he couldn’t change it. He then proceeded to tell me that they could upgrade my seat for a charge of $75 I said no. He then said that if I changed my mind during the flight it would be more. While in flight I went to the bathroom and saw the two back rows were completely empty and there were 6 other open seats in the isles and window that were not the extra room ones."
Cons: "The booking process was very difficult. It didn't include baggage or seat fees which caused an addition $75 in fees on top of the ticket price. The check in process and baggage payment was horrible and had to be done by creating an online account. The origination flight was delayed causing a missed connection at Fort Lauderdale. Spirit customer service was nice, but they had zero resources to do anything. I had to re book on Southwest which was wonderful! They were so accommodating, and even tried to bring breakfast due to the horrible issues with Spirit."
Pros: "Flight crew was extremely nice and helpful."
Cons: "Spirit Airlines offers low fares but then uses slight policy differences to charge extra fees. They reduced the size of carry on to an impractical size. I have never had a problem with my carry on, but it would not fit into their criteria, so I had to pay extra. The charge was not based on fitting in the luggage compartment it was just an extra charge for size. First bag $50 and second $60. They charge extra for a bag weight over 40 lbs when the majority of the airlines allow 50 lbs. You're only allowed one item to take on the plane, not a personal item plus a carry on. They charged for water on the plane. I do not recommend flighting Spirit and will not be a repeat customer."
Pros: "Flight was non stop"
Cons: "All the additional charges for carry on and paying for my selected seat. Will not fly this airline again. by the time I paid all the added $174 of cost it was the same price as any other airline. The epic logistic failure at Ft Lauderdale. I got to the airport 2 plus hours early and still barely made my flight in time. I wanted to get something to eat but I couldn't because I had to wait in two lines to get my boarding pass, because the Kiosk would not print my ticket. In addtion to Spirit overloading TSA in their terminal. My worst flying experience ever, and I fly a lot!"
Cons: "I need you to confirm me whether I purchased a round trip or a one-way. When I got to the spirit counter in Cancun, the staff lady told me she could not find my name, number or anything that would let her know that I had bought a return flight to Atlanta on spirit airlines. I don't see how I could have made that mistake so please tell me if I did purchase a round trip ticket. To make a long story short, I had to purchase a new ticket on another airline in order to get home to Atlanta last night. Please communicate with me as soon as possible and clarify this mess. My email is and phone is 662-352-1682. Thanks"
Pros: "Nothing"
Cons: "This was my first time flying Spirit. I didn't realize that you had to pay for a single checked bag, and pay even more for carry-on bags. I also didn't know that if you don't check-in online, you have to pay to check-in at the airport, and it is cheaper to pay for your checked and carry-on bags online. I didn't know that I couldn't select my seats in advance without being charged another fee. Having my seat randomly assigned if I don't pay this fee is stupid. I also didn't know that there were no free snacks and drinks on the flight. I just wanted a cup of ice water and was told I have to pay $3 for a bottle water! The line at BWI for Spirit to check bags was VERY LONG AND VERY SLOW. I got to the airport 3 hours before my flight and just made it in time. Several of the machines at the counter were broke and at times it seemed like only one person was working to check bags. I will rethink the "cheap" Spirit flight next time I fly and consider other airlines, especially if I am checking bags."
Pros: "Seats had a good amount of legroom. Ticket price was why I chose SPIRIT in the first place. The yellow planes are cute."
Cons: "The SPIRIT terminal in Boston is the worst I've experienced, ever. Seating was limited, there was only one refreshment stand after you get through TSA, so if your flight is delayed (which mine was), you can't even walk around and see stuff. The flight attendants were not that friendly and kind of annoying. Nobody wants to hear your terrible jokes on a flight that was delayed. No free refreshments on flight, not even a water, you gotta pay. $50 for one checked bag that was 20lbs, ridiculous. The "low" ticket prices are a sham, you end up paying more in other ways."
Pros: "We boarded quickly"
Cons: "The entire 1.5 hour flight. After a week ling honey moon vacation with my wufe in cancun, we were blessed to listen to 5 twenty something year olds discuss there latest and greatest bar hoping technique, drunkin excursions, and sexual escapades. It was honestly embarassing and at the same turn i purchased the upgraded seats to be away from non sense on the plane.. Those 5 stewards made my wife and i feel like we were sitting a bar poolside back in cancun on the strip. Not only that but these 5 stewards stayed in the very front of the plane, by my seat, talkin and eating their lunches the entire 90 minutes flight. Had this flight been longer than 90 minutes i may have actually said something to these vwry unprofessional new comers. Spirit airlines need to do some serious management control and better vetting of employees.. Will never fly spirit again. Seirously a very sad representation of their airlines."
Pros: "When I called spirit on the phone they told me that I could take up a small suit case and they gave me the diemention so I talk 2 small suitcases When u got to the airport they told me that each suitcase will cost me $50.00 So told the staff I could have brought 1 suitcase and payed only 1 time $50.00 they said that they can't help me By paying all thease xtra charges and paying for snacks and drinks it does not pay to fly with them rather take any airline for a couple off dollars more and fly like a normal person with out all these extras"
Cons: "No information & limited rescheduling options, there wasn't enough staff to handle the plane full of people who needed to rebook and the lines were insane. Horrible experience will not fly again."
Cons: "Boarded late, took off late, rude flight attendants actually said to one customer "if you don't like it don't fly us", pilot couldn't even line plane up to gate so had to wait for someone to come move us; they wouldn't do anything to help people who had tight connection; brought us in at gate that was at the opposite end of the airport from their other flights so with late arrival we had to sprint a great distance to get to our connecting Spirit flight. That was a joke because of course that flight didn't board or take off on time either. Of ur 4 flight segments for our round trip to St Thomas, each and every segment had some significant problem and delay."
Pros: "I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served."
Pros: "Plane has more leg room than most other airlines."
Cons: "General ticket prices are so cheap because the airline doesn't openly broadcast their policy about carry on and checked bag fees. These are more expensive than any other airline I've flown with. I've never heard of an airline charge for carry on baggage which was very disappointing to say the least. This flight was a basic "no frills" trip, meaning that you get the bare minimum snacks, with a tiny seatback tray that isn't even big enough to hold an iPad. Won't be flying with Spirit Airlines again."
Pros: "There was not much to like. The crew members were nice and professional."
Cons: "Once you pay for your flight, there's many other fees that end up making spirit just as expensive as other, nicer airlines. There was a carry on fee, which is unheard of. There is also a fee for every single seat. When you get on the plane, the seats are so thin and very uncomfortable. There isn't a single TV and no wifi!! There's also no complimentary food or beverages, water was even $3. Overall, the experience just annoys almost every customer and makes them wish they had chosen another airline. I will NOT be flying with Spirit airlines again."
Cons: "The worst airline. I was treated badly all the way from Aruba to Denver. They had my flying for 3 days to get to my destination because they delayed the first flight and couldn't make my connection. Their customer service was awful, they scream at me if I didn't like their suggestion and threaten me that I would end up without a flight if I didn't want to do what they suggested. They racially discriminated me and other passengers at the baggage service area. They were the worst company over all!!!"
Cons: "The entire flight was cancelled on Thu Jan 5th. I received no message about the cancellation. Reason was the volcano near San Jose was spitting ash. All other airlines were leaving except for the Spirit flight 756. After 2 hours in line at the counter I was told that they could offer me another seat on a flight in 5 days ( Wednesday) or a refund of the entire return flight. I asked for the refund. No receipt for refund was received. nor an email message that the refund was processed. I booked another flight for $705 to return overnight to EWR through Guatemala. Please provide phone number and info on how to receive the refund."
Pros: "I will never book another flight on Spirit. Beyond the nickel and diming they do to passengers from the beginning, they engage in unfair and deceptive trade practices. For example, when you choose seats online, if your session times out, as soon as you go back to the page, your seat prices go up. However, if you go back online using an incognito browser, the prices displayed are the original, lower prices. Further, my flight was canceled and Spirit blamed it on Customs and Border Patrol when the real reason was some of the flight crew failed to show up."
Pros: "Nothing."
Cons: "I thought I got a bargain on the flight to Cancun, but this flight ended up costing me nearly double when they charged me $80 for a checked bag that weighed 51 lbs. Every other airline is 50lbs and they are only 40. Then the flight attendants let the back of the plane passengers use all the front luggage bins and I had to fight backwards while deplaning to try and get my carry on. After my layover they straight up took my bag and aI was forced to check it at the gate. Seems like a bargain until they nickel and dime you for anything they can."
Pros: "The people were great, uncomfortable little seats, ridiculous "tray table" big enough for half a sandwich or a drink, not both. Rubber bands instead of a pouch? Ridiculous charges for carry on, head stewardess thought she was a comedian, not funny & really unprofessional. bathroom out of order, empty bottles & wrappers on the floor & on my seat- all in all, adding in flight delay, an utterly disappointing second chance flight on Spirit. Please go out of business & leave the job to other companies not out to make your profit by treating customers like cattle."
Pros: "Very little."
Cons: "Usury charges for all services, including seat changes, carry-on prices, lack of complimentary snacks & drinks on board. Major complaint. Long delays (hours and hours). Both flights. One 6 hours delay. Another, 4 hours delay. No prior notification. Passengers were forced to spend down time at the airport gates or be charged for finding other flights on nearby airlines with more timely departure. Just for the record, I will never fly Spirit Airlines again. I didn't save money and I didn't enjoy 10 hours of wait time with not believable explanation. (Sent for another plane to fly the route -- same excuse on both flights) Additionally, check in was ridiculously slow. Two clerks to manage hundreds of angry people. The equipment problem that was used as the excuse to send for another plane was justified by the clerk who was checking me in answered my question with the following statement: "You wouldn't want to fly a plane that could fall out of the sky, right? There is no reason that person should be handling customers. That kind of 'in your face' response to an inquiry about a 4 hour delay is unacceptable. We should have been compensated in some way other than be told 'take it or leave it, at our expense. In this case, an 8:55 p.m scheduled departure delayed to 12:30 a.m. boarding time would have gotten us to our destination (LaGuardia to Ft. Lauderdale) at 3:30 a.m. Our pick up plans would have to be scuttled. That, Spirit Airlines is unprofessional and unacceptable. For me, in my first attempt to fly with you, ended any further booking on Spirit Air. With this kind of performance, you will fail. (P.S. I happen to fly a lot and am a million mile customer on American Airlines and a steady customer on Jet Blue. I'd like my survey review to be forwarded to somebody who will actually see it. A response would be appreciated. Barbara Pesin 631 - 766 - 4449"
Pros: "The only plus about my flight was the fact that it was inexpensive in relation to the amount of time I had to purchase a flight. Compared to other carriers this price point was at least half of what everyone else had available. It was a little out of the way for me to drive from WDC to BWI to catch the flight as well."
Cons: "The service from not only customer service on the phone, but the service of all the staff members EXCEPT one lovely lady at FLL who made sure I was in the correct line out of many lines. Everyone was snarky and rude and seemed like the last thing they wanted to do was be there dealing with customers. The plane was clean but the bench seating and back rests for the chairs were very uncomfortable. I am about 5' 10" and I felt very constrained in the seats, as well as the fact that I could not recline. I guess I could have bought the 'big comfy seats' at the front of the plane but then I also could have bought the flight from the other airlines -- thats where Spirit gets you, you think you are paying for a cheaper flight but in reality you are voiding yourself of what would be normal amenities on any other airline. Finally on the day we were coming back home, the flight was delayed about 3 hours. I got the initial email from Spirit but when I checked google flights and flight tracker there was no delay. Finally decided to call Spirit customer service only to be connected with someone who was out of the country most likely was somewhere in eastern Europe according to her accent. I had a very hard time understanding her and it seemed like instead of answering my questions she would read whatever was the expected prompted answer -- which left me without an answer. She also could not confirm that the flight was delayed even though the multiple delay emails were continuing to come in. Luckily after every email we kept on calling because some of the delays were listed to depart around 1.50AM (mind you this is a flight that was supposed to leave at 8.30PM the evening before). I understand that the airlines cannot do anything about weather, but I believe the delays could have been handled better. If I were younger and I didnt have so many responsibilities, I would most likely fly Spirit again."
Pros: "He put me and my boyfriend together without paying extra for seats and gave us the boarding passes free of charge also and was very polite and helpful"
Cons: "Hard seats that do not recline tight spaces nothing for your head it's literally like the seats in the airport waiting areas and they give you nothing complimentary no water drinks or snacks it's all available only for purchase. If you don't print your own pass out they charge you $10 and the checked bags are $37 online $100 at the gate and only for 40lbs and under if you go over its a extra $55+. Overall they charge you for everything and what you get is horrible I was uncomfortable the whole ride worst plane rides ever"
Pros: "They board the plane from the back forward."
Cons: "I had to pay $65 for my carry on because the website does not clearly explain that u get one personal item free, but you pay for a 2nd carry on. Could've accepted it as my error for not reading the site thouroughly until the staff announced just prior to boarding that anyone not in zone one who has a carry on needs to come up and pay $65 now, or it will b $100 when they board. At least four more passengers had to pay the $65. Great way to make some easy money, Spirit. But don't expect to see me again."
Pros: "There really is not anything good to say about this flight. We will not be using Spirit again."
Cons: "Spirit's whole pitch is about being the "unbundled" airline. I guess it would be ok if you have no luggage and are under 5'3". The seats are extremely uncomfortable with zero leg room. When we went to check a bag, which had only clothes, it was 14 lbs over and we were told it would be $50 additional. That's after paying $42 for the bag already! So basically you can plan on almost paying for an extra ticket if you have a bag. When we booked, Spirit was the best price by only $12 ($6 per person). Refusing to pay this we joined about 5 other couples who were dumping their luggage onto the floor and carrying the excess. This is no way to start a vacation. It clearly had nothing to do with the maximum weight allowed on the plane, as all of our stuff came anyway. We just carried a bunch of it. I felt so bad for the reps who had to enforce such awful policies and overinflated prices. Contrary to the BS they feed you, this is not the norm. There are plenty of airlines that operate without deception and hidden fees. From a business perspective, this is beyond stupid as Spirit got no additional money from us and all they accomplished was losing customers who fly multiple times per year. We tried it because Atlantic City is close to home. After this experience we will gladly go back to driving 100 miles out of our way to avoid such a miserable experience. Spirit is not even an option for us anymore, regardless of price or location convenience. It's just too miserable overall. Whoever came up with this "unbundled" marketing pitch should be fired. I recommend avoiding Spirit if at all possible. Hidden fees, deception, sleezy marketing and uncomfortable seats. The whole experience is just plain terrible."
Pros: "nothing"
Cons: "I am a short person who doesn't need much in the way of space on an airline. I've always been fairly comfortable and usually fall directly to sleep. The seats on this plane were excruciatingly uncomfortable. No cushion to the seats whatsoever. The tray table, if you could call it that, was about 4 inches wide - couldn't even set my crossword book on it. the man in from of me spilled his drink all over himself and the aisle because it's so wonky. 4 hours on this plane and my neck, back, head hurt. The plane fares are not low enough to make up for this. I actually PAID for this seat above and beyond the original fare. WTH"
Pros: "Nothing bad happened on the return trip."
Cons: "Let's start with the cancellation of my flight from FLL to NYC. You alert me at noon that my 4 PM flight will be cancelled. Thanks, I swear I hadn't booked off early from work and made my way up to FLL so I could beat the holiday weekend traffic. But it's not just my flight to NYC was cancelled, you didn't have any flights leaving South Florida to NYC, or Philly for that matter (trust me, I asked) for the customers who were stranded. So myself and the friendly employee at the front counter finagled me onto an 830 flight to beautiful Atlantic City, where I could then catch a Greyhound to Manhattan later that night. Well, instead of catching that 8:30 flight, it gets bumped until 11. Beautiful. I land in Atlantic City, with a bit of time before my Greyhound because I didn't want to cut the original 11 PM arrival time short, which seeing as I landed around 2:15 AM seems like it was a great decision. I guess I did luck out that there was another Spirit flight to NYC from Detroit that was rerouted to Atlantic City, who you rented a bus for. I managed to catch a ride on that bus with the passengers who were stuck in AC for 2 hours and made it to LaGuardia at 4:30 in the morning. Throughout this whole process, there was nothing done to try to make the journey more enjoyable. I would've settled for a couple of drinks on the plane to be honest, it would've shown some effort on your behalf. So no, I did not enjoy my flight up there. And the fact that my positive statement above was that literally nothing went wrong is meant to be read as a damning indictment of the service I was provided by your company."
Pros: "We arrived safely."
Cons: "It was shocking to print our tickets and only then, at the airport, be told that each carry on bag costs $55. To check a bag is $52 apiece. The plane was delayed about 35 minutes which apparently is normal according to other flyers. There are no complimentary beverages or snacks. The seats are small with very little leg room. None of this information is readily available on Spirit's website. I bought our tickets through kayak and it was not readily available there either. I definitely would have paid more to be able to have carry on bags, more comfortable seats, and to be on time. I am already bitter knowing we have to pay $170 more for our bags on our upcoming return flight."
Pros: "The crew and staff are friendly. During this experience, I kept in mind that it wasn't their fault that so many people were disregarded."
Cons: "Because of a delay caused by spirit's initial flight out of Medellin (about 45 minutes) about half our plane missed their connecting flights in Fort Lauderdale. This would be a little more understandable if the connection was through a different airline, but spirit knew about and was the reason for the delay. When the majority of us finally blitzed through customs and security, we had to stand at the gate and see the plane make its final flight checks. It wasn't even pulling away yet, but everyone was denied access. Now, everyone is scrambling to find what flight they can get on next. News comes down the line that no more spirit flights are leaving until tomorrow. Now, my fiancé and I are pretty lucky for a couple of reasons here: I have a brother in Fort Lauderdale and we don't have any checked bags. For those not as lucky (especially families with young children), spirit is not paying for a hotel and several passengers had to watch as their medications flew to Denver without them. I can understand that delays happen, I can even understand that missed connections have to happen. But to not compensate these passengers in any way beyond arranging another flight is baffling to me. I won't be flying spirit again. The stress isn't worth it."
Pros: "Nothing"
Cons: "Again it was a very bad experience I don't know why spirit is in existence. They rape you for whatever charges they can get with baggage the flight was delayed there was no one at the desk for over 2 outs the whole time I waited to get on the fight there were spirit employees sleeping in plain site at the gate sitting in wheel chairs that were for people on the flights I will never suggest to anyone this airline or use it again myself the only way I would even consider is if someone replies to my comments in email and reimburses some of the wasted money on baggage"
Cons: "I had a connecting flight form San Jose to Chicago in Fort Lauderdale. Both Flights were Spirit. Had around 2 yrs to get from my flight from San Jose to the chocago flight. By the time i went thru customs (huge line) then thru security (another huge line) i got the the gate at 7:38 A. M. My flight was scheduled to leave at 7:42 A.M.. I understand that you do need to close your gates a little earlier, but i was not the only one that had the same itenerary and missed the flight. Its just hard to understand that you must have a record of who is missing on that flight and since you know they are at the airport (because we came in from San Jose on your flight) not to at least wait until 7:42 to close the gates. There was no one at the gate, the gate was closed as we watched the airplane sit there without moving for at least another 10 minutes. Its beyond logic and the only way i can explain that in my mind is that your record of competing with other airlines of being on time is more important to the airline than the customers themselves. Which is very sad. Then i stood in line for one and a half hours just so i can speak to someone on what my next step should be. Do you have any idea how stressful it is to miss your flight and then have to stay in line for another hour and a half in that stress? As i stood there and watched the couple in front of me being in distress and his girlfriend crying i realized how unfriendly Spirit Airlines is ti its cutomers. Then finally i get to the representitve to be told i can get a flight out at 6:15 P.M. That is 10 and half hours later. So i inquired, can we use another airline or even an alternative airport to resolve the long wait, of course i was told no without any explanation. So, i had my office search for a flight for me and they found one for 101.00 to Midway with Southwest Airlines leaving at 10:15 A.M., but since i was in a different terminal and would have to go thru security, i would not make it. Very frustrating to think since your air line is the one that propsed the itenerary for me, would not back me up when i missed the flight with no fault of mine. Afterall, Spirit sold me that Itenerary, they should have been aware that it can take longer than two hours to make it to the next flight. But, what really has me steaming is you could not even have more than one person to help at the counter for the people that missed their flight, because if you DID then i could have had time to book the Southwest flight. Due to your lack of concern about the customers in general my company nor I will ever use your services again. I know that probably doesnt break your heart, but me being in business now for well over 30 years,i can gaurantee you eventually if you do not change your practices, it will affect your bottom line. One last note. I overheard another frustrated customer asking if they will give him any food vouchers, and he was stared down for a few seconds and then a simple "no"."
Pros: "Nothing."
Cons: "I didn't like that I paid for a flight plus they trick you and don't tell you that they charge $40 each way for a carry on and $10 to print a boarding pass. Then tell everyone at the gate the flight is delayed and I never got to fly. They literally shut the door in my face while the plane was still there and their excuse was that they would have to restart boarding in order to let me on. It was the most out rages ridiculous thing and they wouldn't give me a refund either So I pay for a flight that I never got to fly on Never use them again"
Pros: "One lady was the only help in Fort Lauderdale out of every single part of our round trip."
Cons: "Showed up almost an hour early to Cleveland airport to fly to another state. The lady tried telling us we missed our trip because she made us go to the kiosk to only get denied by the kiosk and having to go back to her for her to deny us until we flipped out making her realize it's her fault. Charged us extra for carry on baggage because the checked baggage "wouldn't make it." Writing that in a note that we were late...even though it was her fault we were. Our tickets were 218 dollars each we ended up paying 200 dollars for our baggage because you have to pay for both trips which is another round trip ticket to Florida because the lady never told us in Cleveland that we had to buy both ways. Everything on the plane to order was a cost not even water was complimentary. On the way back we got to the airport two hours early to find no one at the counter to help us at the gate...she showed up only about 30 minutes before we boarded, real professional...but we cut our vacation by an hour and a half because we "have to come 90 minutes ahead" to find none of the spirit crew members to be even present. Everything was inconvenient with this airline and not pleasant. Only positive was a lady in Fort Lauderdale that helped us figure out our luggage and did what she could to save us a bit of money. We will never take this airline again."
Pros: "They overbooked the flight (by at least 20 people!!!) and closed the door very early. I got to the door 15 minutes before the departure time (because of the long lines at security at Atlanta Hartsfield airport) and the door was closed already. When I tried to rebook the flight for that same day, along with a lot of other people, the Spirit personal were rude and slow. They were not familiar with the system and took forever to find a way to re arrange the international part of my trip. Of course, when they realized how to do it, all the options for my first flight (I was stopping at Fort Lauderdale) were taken and they can't offered me any options. I ended up buying a new ticket (with another airline!!!) because I needed to be at my destination that same day. Never again in Spirit!!!"
Pros: "Absolutely nothing"
Cons: "Got charged $65 for a small carry on because I did not realize that any airline charged for carry on items. Boarded the plane after paying my disgustingly high fee at which point they said were on a two hour delay, and made us sit in our seats for 2 hours on the plane, waiting to take off. Did not receive any kind of complementary beverages or snacks on this 5 hour trip that was scheduled to take 2 hours. Had the most turbulent and stressful flight of my life with extremely rude flight attendants. I will never fly spirit airlines again."
Cons: "Our flight was delayed multiple times, without any time info. Only "delayed" but never were we informed for how long. Our gate was moved in the same manner. Once onboard and seated, we all waited with our seatbelts fastened for over forty minutes before the pilot spoke to us and announced that there was a line for the runway and we were waiting our turn. Spirit had rude flight attendants who searched through our bags to make sure we had no water bottles or drinks purchased after the security checkpoint - a shameless extortion effort to secure out purchase of insult priced in flight drinks. The flight attendants insisted that nobody wait for the restroom in flight anywhere near where they were sitting and promptly removed any waiting customers to the aisle. We had a baby on the flight with us and were forced to purchase the incredibly expensive water onboard for the baby, as he had been battling with staying hydrated throughout the vacation. With at least an hour left on the flight, while most everyone on board - (including the baby) had fallen asleep, they woke everyone on the flight through speakers that were about six times too loud and shocking to pass out immigration forms. The only reason I could think of to wake so may visibly sleeping customers with more than an hour left on the flight to fill out the forms is to simply get the task out of the way for the extremely unfriendly and rude attendants. I have never flown on any airline that will search your bags for drinks or treat customers with such blatant disrespect as I have seen during this flight. I have certainly never had an experience this terrible and I will never be purchasing another ticket from Spirit airlines again."
Cons: "I would not recommend flying this airline. You have to pay for your carry-on (anything that is not a purse or a briefcase/laptop case). If you are checking luggage, you must pay for that as well. In order to have a seat assigned prior to departure, you must pay a fee to get the seat you prefer. I do realize that other airlines do that, but not for every single seat on the plane. The flight attendants are friendly, but that is primarily because that don't have as many tasks as other flight attendants on competitive airlines. There aren't any complimentary beverages. You must pay for water. The person sitting next to me asked for a cup of ice and waited for it to melt so he could get water. The seats are smaller, the tray table is the size of the iPhone 6s Plus. There aren't even seat back pockets... they have been replaced with two thin bungee chords forming an "X." You can not recline your seat back. Expect to have an uncomfortable flight. My overall all impression is that the seating area in Port Authority Bus Terminal in NYC is nicer than Spirit Airlines (and Port Authority is disgusting). I would recommend paying $250 roundtrip onVirgin, Jet Blue, American, Delta than being subjected to Spirit Airlines."
Pros: "The only thing I liked was the part where we didn't crash."
Cons: "By far the tightest seats I've ever been in on a flight!! They charged for a soda, which I've never heard of, and they charge $55 for a carry on, which is $5 more than they charge for regular luggage. The crew was not helpful when it came to questions, and it wasn't that they didn't know, they seemed to not want to be bothered. When I got to my seat, there was what looked like a used baby wipe in plain sight, stuck behind the frame of the tray table, sticking out, not hidden, so they didn't bother to clean it too well. All in all I felt they tried to squeeze every penny out of you they could, for a horrible experience, I'd never use spirit airlines again. Everrrrrrrrr!!!!!!"
Pros: "Nothing."
Cons: "The flight left late, we were assured that all connecting flights were secure, as we are landing they inform us we are going to another city. After spending 2 hours in that airport we re-board and dump us in Fort Lauderdale hell with zero assistance with the connecting cancelled and/or missed flights. They state that they save money by lessening their amenities, however they charge for seating and baggage after the cost of the flight, which means zero money saved and then there's nothing but a loud airplane."
Pros: "I came to the airport an hour before the flight and was told the flight was delayed 3 hours. I had an emergency that I need to be somewhere for a emergency surgery. I went to jet blue ticket counter and was told they had the same flight time and was not delayed. I went back to spirit counter and was told that I could get a refund for the flight. After I purchased a ticket with jet blue I was told again by spirit just hold on to your confirmation and call for a credit. When I arrived I called spirit and was told that I could not receive a credit for my flight. I told the agent I needed to come home and if the can use the credit from the flight to get me home. They said no. I WAS LIED TO. IF THEY DO NOT REFUND ME I WILL CONTACT THE ATTOURNEY GENERAL AND WILL FILE A COMPLAINT."
Cons: "Went in through Kayak looking for a flight from Puerto Rico to Fort Lauderdale. There's a flight from San Juan and a flight from Aquadilla. Problem is the times are the same except PM vs AM. The transaction wound up popping out through Pricelice,, not sure how. Thought the flight was booked Aquadilla at 4pm,,,, turns out it was 4AM Spirit didn't care, showed up at the airport 4pm to be told we were out of luck,, lost our money,, no help, have a nice day... oh and if you have even a single piece of luggage the price is more than Jet Blue, flier beware stay away from Spirit"
Cons: "The connecting flight was tight. No one informed us about delays with baggage. About 40 of us missed our connecting flight to NY after kindly being expedited through immigration and sprinting to the gate. There were no reparations made for the miscalculation and I had to buy another flight to NY from a different airline just to get out of FL. The airline still does not recognize any fault. Totally appalled at the level of competence and customer service. I will never ever fly this airline again."

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