Flight was overbooked and we didn’t leave on time.
The 2 hour delayed and the seats were very uncomfortable for economy
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Pros: "Delay with boarding"
Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."
Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Cons: "Sitting in first class"
Cons: "WiFi didn’t work at all."
Pros: "Confort was minor but ok"
Cons: "The flight was not on time. The staff broke my carry-on zip for expansion and refuse to admit it was a suitcase damage which need to be repair. They said put a belt around it to use it !!!! It is a 1 year new piece of luggage from Delsey which is a very good quality brand and expensive!!!!!!"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Pros: "Crew, as always, excellent. The people of delta are what keep you coming back."
Cons: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "The food and the treatment"
Pros: "Very comfortable, great entertainment selection"
Pros: "Almost everything"
Cons: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "AVL-ATL quick flight, small but comfMgr and you could actually roll your suitcase down the middle aisle. No entertainment, food or drink service."
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "The lady at the ticket inter helped me em get eat I wanted!"
Pros: "Friendly staffs and on time flights"
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Pros: "Everything was in order"
Cons: "None really"
Cons: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."
Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "I paid for an upgraded seat and it was still very cramped"
Pros: "Amazing experience thank you Delta"
Pros: "boarding was smooth crew great and service was good"
Cons: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Pros: "Entertainment system is great."
Cons: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gaugiMh."
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Pros: "Enjoy able"
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Cons: "no legroom in a first class and expensive seat No entertainment"
Boarded early and arrived early. Baggage out quickly. Exactly what you need on a flight.
Cons: "The flight was pretty full, there were very few vacant seats and there was not enough space for social distancing. Also, quite a few of the hand sanitizer machines were empty at the MSP and MCO terminals."
Cons: "The flight was full. Expected some level of social distancing."
Pros: "The crew was great."
Cons: "The plane is suffocatingly warm."
Cons: "They could’ve let us check our bags to make our flight on time."
Cons: "The plane was very cold."
Pros: "I liked that we have entertainment in flight."
Cons: "At least the option of a free snack would be nice."
Cons: "$40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that"
Cons: "Kid next to me threw up"
Cons: "Lost luggage - never even sent to MCO from MSP, caught international flight - was assured my bag would continue all the way to DXB, but not the case. I get it, it happens, still sucks - continuing on to next destination with no bag...."
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Cons: "I did not like the fact that I had to pay for my luggage at check-in. What the hell was the ticket price for??"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "The overall flight was fine. No frills in flight at a no frills price."
Cons: "The seats are terribly uncomfortable."
Cons: "Because of the new baggage rules Sun Country out in place, the wait at the bag claim was almost 30 minutes before it even arrived. Sun Country used to be a great airline to fly, but given the poor service since the baggage rule change in October 2017, I won't be flying them again."
Pros: "Boarding process is good. Probably a little faster with fewer carry-ons."
Cons: "I get so angry every time they introduce a new fee. You pay a fee now for carry-ons because it's slowing down the boarding process? That's only because you started charging a fee for checked bags! And every single seat option costs money? This is ridiculous! I do whatever I can to fly Southwest and get upset every time I have to fly one of these fee-for-everything airlines. Why not take crappy Spirit airlines at this point? And the seats feel smaller every time. I'm only 5'7" but my knees are against the seat in front of me. My husband is 6'8" and has no choice but to pay another crazy fee to have a couple more inches of space."
Pros: "Good service"
Cons: "Hot as hell .... heat on to night th whole flight"
Pros: "The flight crew was pleasant. The refreshments were great along with the carry on bags and seat selection when buying tickets."
Cons: "The plane was to hot. There were lots of passengers complaing about the heat. We also had to wait on the runway to take off for 40 minutes. The course of the flight was also uncomfortable due to certain passengers that wouldn't cover their mouths when coughing or sneezing. I even offered the individual cough drops and they had denied them and continued hacking. Then when landing in Orlando we had to wait to be taken to our gate. We were told that we were supposed to go to gate 97 but there was an American Aircraft in that location so we had to wait for another gate for 20 minutes. I know those last 2 events aren't really under the control of Sun Country, but still it was a pain."
Pros: "The flight, crew, and everything else was good"
Cons: "We arrived at the airport two hours early and we were told there were no seats together. I don’t believe everyone else on that flight was there before us or paid extra to pick their seats the day before. When we arrived at the gate, there weren’t a bunch of people waiting."
Pros: "Pleasant staff Complimentary drinks Arrived early"
Cons: "Plane seemed old No room in seat when person ahead reclined"
Pros: "Everything was excellent.next time no other flight"
Pros: "Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row."
Cons: "A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on."
Pros: "The plane was more comfortable than most."
Cons: "Check in 55 min befor flight was told to late bought ticket on southwest person was rude snobby arrogant and enjoyed telling me book another flight"
Cons: "food is no good providing pork with omelette without the asking to passengers for example I do have a allergy from the pork meat Second thinks his religion purposes we cannot able to eat the pork"
Pros: "I was very impressed with all aspects of my trip."
Pros: "We loved how friendly and attentive the staff was. We were asked if we'd like to upgrade to First Class for a small fee, which we accepted. Having never flown First Class, we felt like royalty and had an awesome, relaxed experience!"
Pros: "Good value, pleasant staff, good flight"
Cons: "No problems"
Pros: "Didn't crash."
Cons: "No ashtrays."
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "I was traveling to visit my terminally ill brother so really appreciated the no hassle experience. While it was a very sad trip for me personally I had a feel good moment when they offered priority boarding to all military active or non active."
Pros: "Captain communicated with us. Flight attendants were friendly!"
Cons: "No cookie or pretzels."
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "Just the movie"
Cons: "Very uncomfortable, limited space. People too big next to me and I was on the middle so I felt desperate. I have to said to the man sitting next to me, to be careful because he was touching me everything every time he moved... Terrible experience."
Pros: "Terminal 2 is a delight to fly in and out of."
Cons: "website would not allow us to check in. Said we had to call. We did, and we waited on the line for 1 hour and 25 mins only to be told by a not so friendly agent that we would have to check in at the airport. That is what we should have been told via the website vs. call in. Get your act together SC, you are our hometown airline, but not if your customer service is not at least on par with your competitors."
Cons: "Everything was great"
Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."
Pros: "On time, boarding was great and very polite crew."
Pros: "Comfort -- roomy. On time!"
Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Pros: "The updates on my phone . I know where to pick up my luggage before they made the announcement in the flight."
Cons: "Left 1 1/2 hours late"
Pros: "Luggage made it. Good price direct flight."
Pros: "We were able to get on an earlier flight because ther was open seating. This made our arrival time 2 hours sooner."
Cons: "Flight left late but we still made good time."
Cons: "Snack service very slow"
Pros: "I got to my destination eventually, didn't die/crash."
Cons: "Flight delayed an hour. They never really said anything just kept pushing it back 15 mins with no explanation. If they had just pushed it back an hour to begin with, I could have occupied my time better. Once on the plane, took 90 mins for drink service and no free peanuts/pretzels. Not like they owe me or anything, just never had that, thought only Spirit did that. Didn't realize Sun Country was going for ultra low cost carrier... Maybe their prices should reflect that."
Pros: "Quick boarding."
Cons: "1. Flight crew took over 20 minutes to respond to call light. Walked by it multiple times and did nothing. 2. Multiple rows empty and chose to squish everyone together, would not reassign people. (this was in addition to exit rows)"
Pros: "Flight was on time. Plane was clean. Crew was friendly. Exactly what I hope for when I travel."
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though.
Cons: "It was excellent trip regarding service."
Cons: "American Airlines is on top there game"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "The crew was super polite, even with the delay."
Cons: "I wish the seats were more comfortable."
Pros: "It was a quick and comfortable flight, no complaints."
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Cons: "Being offered a cup of coffee would be nice"
Cons: "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."
Pros: "Loved the individual monitors"
Cons: "Having to go to a different line to pay for a heavy bag"
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."
Pros: "Very short flight, crew was great"
Cons: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Pros: "This fly was ok;was yet a litle time 20 minutes late."
Cons: "Wahington to Orlando was ok.O ly 20 mi utes late."
Pros: "The entire experience was amazing."
Pros: "This was a quick flight - 39 mins I also got an upgrade too"
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "Friendly crew, comfortable and ON-TIME!!"
Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Pros: "I slept the entire way because our flight was delayed and This was a connection flight for me but had now slept all day!!"
Pros: "Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that."
Cons: "Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "Boarding was poorly set up."
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Cons: "American continues to surprise through their lack of consideration and cheapness Prefer to have seat empty on the front rather than move passengers that are loyal frequent flyers. The most important point for American is you have to pay for everything including for flight status. No longer miles flew but how much you pay them"
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "Sitting next to a bunch of crying babies"
Pros: "Poor airplane not have nothing"
Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Cons: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."
Pros: "Seemed to have more leg room than average. Generally fine. I got to my destination without incident, and that is the most important thing! But flying today is awful. Uncomfortable, unpleasant, stressful, etc., all so the airlines (and their CEOs) can make millions."
Cons: "Crew was "all business" -- not many smiles. They offered the usually .5 ounce of pretzels or two cookies. Passengers routinely asked "can I have both?" and the answer was routinely: no. Really? My $300+ ticket isn't worth pretzels AND two cookies? Seems silly. And, you know that have BOXES of these free snacks."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
My first plane had technical issues and never took off but after hours, the original flight just kept getting delayed and delayed without letting the customers have the updated information or rebooking them. I only made the Washington flight thanks to one lady TSA agent at the Asheville airport who personally retrieved my luggage from the grounded flight and brought them to the Washington flight. The flight itself was fine.
Pros: "The crew was amazing with passengers that were less than amazing!"
Cons: "Releasing passengers in smaller amounts of rows might have been better."
Cons: "Hire people that don’t hate the job ."
Pros: "The crew was super nice and did the best it could with what is given to them."
Cons: "No space, super gathered, big chance of spread. Delayed take off"
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Pros: "The boarding was quick and orderly."
Cons: "Could prove in-flight entertainment options"
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Cons: "Bad crew no food bad flight"
Cons: "If you choose basic economy and have only a personal item (packing lite), they will not let you check in online ahead of time."
Cons: "Flight attendant was not helpful with large package"
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Pros: "Smooth and easy flight."
Pros: "Boarding was quick.... I am just filling space to get to 50 characters as United was quite bad and that’s paying for first class"
Cons: "First class doesn’t get you into their United Club before the flight. You still have to pay for any food in first class. And they tell you need to download the app after you exit the airport area and lose WiFi and coming international couldn’t go and download before flight. United was a huge disappointment."
Cons: "The seating and comfort"
Pros: "Straightforward, smooth flight."
Cons: "One quirk, announced carousel 23 for bags, but no mention of the alphabet A or B. Curious, there should be a way to put the under-seat bag not to deep, up one can stretch legs over it."
Pros: "Fast to board but had to wait for over an hour for a connecting flight to get on the plane."
Cons: "Very uncomfortable seats, no in seat entertainment"
Cons: "Flight scheduled to depart 5:38 pm.....actually departed 9:30 pm. I was traveling with 2 grandchildren ages 6 & 11. We arrived in Orlando at 3:00 am when the original schedule was 11:16pm"
Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"
Pros: "Comfortable seats. Arrived safely."
Cons: "Almost got diverted to Tampa by thunderstorms, but this was not United's doing."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."
Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."
Pros: "Great flight experience thank you United."
Pros: "Too crowded and not much space"
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "On time"
Cons: "Paid entertainment"
Pros: "Got their early."
Cons: "Took an extra 20 minutes to get our luggage as it came after everyone else's, of course."
Pros: "Got in my seat and took off right on time. Courteous welcoming staff as we boarded and deplaned."
Cons: "The servers serving drinks and snacks, never smiled never said your welcome...maybe having a bad day? Sucks we have to pay to watch anything on tv. We pay enough at least let's us have two hours of entertainment."
Pros: "Not much, the staff was ok."
Cons: "Boarding passes were a nightmare. Airline claimed we bought the basic ticket which doesn't allow you a seat choice, or boarding passes without a checked bag and there was no mention of this basic ticket upon the purchase. Then after you take off they explain you need the United app to watch their entertainment, but you can't download it without purchasing a $24. WiFi. They charge higher prices but act like a discount airline. My last trip with them."
Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."
Pros: "Well, at least they gave me a blanket to sleep with."
Cons: "You still have to pay to use tv, movies, and internet. The flight attendants did not give me any drink or snacks. They did not say goodbye or wish me a good time back home. Flying in the plane itself was awful, as it continuously shook even when weather was alright. The pilot seemed rude. No warnings from the pilot when we were going through bad weather - just a surprise "HANG ON" as the plane would shake in a frenzy. The chairs were also incredibly uncomfortable and very hard to relax on. I couldnt even sleep well, and it was an overnight trip. Seriously felt so disrespected by the crew and the company, and this experience was the same with all 4 flights I took (to portland and back). I will never again choose United."
Pros: "Great price, speedy flight"
Cons: "Don't remember having to be in lines for so long for reserved seats - awful technical delay (1.5 hrs)"
Cons: "In order to upgrade to economy plus or first class, it would have cost more than my round trip flight. Flight left late and arrived late."
Pros: "It is really bad the seat to small for average person not leg room at all it is a flying school bus."
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Pros: "She was very friendly and on task."
Cons: "Nothing. She was great."
Pros: "The crew were very kind and attentive without being overbearing. They were helpful."
Cons: "I did not like how my boarding pass for a ticket I had paid for long in advance had a 'see us' note about my seating. The counter attendent waltzed in after boarding had already started and treated the issue like it was a joke. I ended up seated in between two hot messes of people which made the flight seriously uncomfortable, there were no other options supposedly for me. There weren't even options for me to pay the outrageous pick a seat option when I was doing my preflight check in 24 hours in advance."
Pros: "Loved the movies"
Cons: "The flight was delayed two hours because of the arrival of the plane"
Pros: "Clean Aircraft. Fantastic Gate Agent."
Cons: "Flight boarded, no auxiliary power unit so no A/C in plane and Pilot unable to start aircraft engines. Stuck in aircraft away from gate for 30 min with no A/C. Finally moved to gate to wait for repairs and allowed to disembark. Flight 2 hours late to Orlando. Direct TV no audio in seat 11F entire flight and I WAS TRYING TO WATCH THE WORLD SERIES!"
Pros: "See above"
Cons: "See above"
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "That I finally made it to Orlando"
Cons: "Flight was delayed 3 1/2 hours... Took forever to get on plane once on plane people were in wrong seats so I had to keep getting up so they could figure out who was in the wrong seat. Just a mess. Even crew seemed annoyed. Finally got to Orlando at 3am suppose to be there at midnight."
Pros: "i like that the pilot got us there on time, after a 30 minute delay. over a missing catering truck. on a flight this short, i could understand if you could just leaving without it. maybe offer free wifi as a comsolation. but i just wanna arrive on time."
Cons: "the whole delay over a catering truck. who cares if i cant get a coke or a cookie? just skip it. i get that you as a company, want the chance to upsell. but if its cutting into my time, im not gonna patronize you in the future. luckily the pilot made up the time in the air. but if i missed my shuttle over your mistake, id be more upset."
Pros: "Boarding was fast, enough overhead compartment room, loved the wifi and free inflight entertainment"
Cons: "I didn't like the crying babies on board or the little girl that kept kicking my seat , otherwise it was a great flight."
Pros: "The flight attendant were super nice. Really nice people"
Cons: "The flight was delayed almost 2 hours. Then the guy on the front desk was really rude .. Maybe because I'm Latino? I mean he was super friendly with a white guy and a African American girl .. But with me .. Rudeness and bad service .. I said "hello , how are you?".. He didn't answer .. I told him when I did my checkin my boarding pass had "See agent" in the seating section .. He just took the ticket and gave me the last sit available on the plain even though I arrived almost 3 hours before the original departing hour .. I don't know .. It might be the only available sit or it was just a racist thing .. Who knows .. Really disappointed with United. I'll go back with Ameican Airlines."
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Cons: "Delayed because there was no crew to fly the plane switched gates 6 different time other than that everything was good"