Daily cleaning, installation of cabin HEPA filters on flights from Asia to Allentown
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Scores according to KAYAK customer reviews
Pros: "Seats were ok but they often were out of vege options"
Cons: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Pros: "Breakfast was good; the first meal was average"
Pros: "There are very friendly"
Cons: "Just continue the better services"
Cons: "Food would have been better."
Pros: "Easy and efficient boarding process, great Tv episodes selection"
Cons: "Staff was slow to remove plates after eating"
Cons: "maybe they can offer more snacks on the plain"
Cons: "Qatar Airways are the best"
Pros: "The entertainment was good."
Cons: "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."
Cons: "Seats for its along way"
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."
Cons: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Pros: "The crew was excellent. The plane was new."
Cons: "There was a limited choice in movies. Boarding and deplaning took a while."
Pros: "The crew very good and helpful"
Cons: "The crew are well organised"
Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."
Pros: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Cons: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Cons: "everything. see what i mentioned above. i will not book through your company again"
Pros: "Customer service"
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Pros: "Entertainment is very good"
Cons: "boarding hall was very small, food was below average for Qatar Airways"
Pros: "Best business class I have ever been on. Better than most First class."
Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Pros: "Excellent flight attendant service. Some of the best airline food in the world."
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Pros: "process quick and efficient"
Cons: "average seats"
Pros: "Flight attendants are ok"
Cons: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Cons: "No internet and the food was mediocre at best."
Pros: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Cons: "We have no complaints."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Pros: "Good crew. Nice plane and amenities."
Cons: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Cons: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Cons: "Transit time was too close with my connection"
Pros: "Friendly staff not delayed excellent safe travel"
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Pros: "Todo estuvo prfecto"
Cons: "La comida no es nada del otro mundo"
Cons: "Again all was perfect"
Pros: "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "Smooth flight"
Cons: "No delays and more room"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Cons: "Breakfast could have been offered."
Pros: "Crew Entertainment"
Cons: "Complement snacks"
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."
Pros: "Fast service and precise timing"
Pros: "Delta refused to let us reserve a bassinet seat, and kept telling us to ask them later. They ultimately were not able to to provide one. They were the least accommodating of all the airlines we have asked."
Cons: "Better customer service."
Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"
Pros: "No problems. Service was great and we got there slightly faster than anticipated"
Cons: "Flight duration but that’s impossible to change so other than that nothing :)"
Pros: "Excellent crew and clean aircraft"
Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Pros: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Cons: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."
Pros: "All was good"
Cons: "All was good"
Cons: "No issues at all"
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "All was good"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Cons: "Turbulence but no one can help that"
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "Friendly crew"
Cons: "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"
Pros: "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "The service was excellent."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Great movie selection"
Cons: "All was great"
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Cons: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Pros: "customer siervice was great and welcoming was awesome"
Cons: "Condition of the airplane"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Delay due to strike"
Cons: "The plane is so old..,"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Slow service."
Cons: "Better communication!"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "Too hot inside the aircraft"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "All good"
Pros: "The service"
Cons: "The food."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Everything OK"
Cons: "Not enough leg room"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "The movie selection did not seem extremely varied."
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "KLM food and service are great"
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "The beverage selection was good and entertainment was good - no delays and early arrivals - boarding was easy and well managed"
Cons: "Aisle seat Middle Row D, Economy class, very little leg room- 175cm/5’9” - not enough knee space to stretch out without burying your knees into the seat in front- dinner meal was good - snack was subpar - no replacements for snack if you didn’t like your 1st choice - didn’t have that problem but a woman 1 aisle up was rudely addressed by the flight attendant for asking if she could discard her sandwich in exchange for Ramen- the same attendant even loudly told another attendant not to girl this poor lady some noodles - they cost $1 at the store - don’t know why she was holding out and making a scene over Ramen"
Pros: "American is our main airline and We never are disappointed"
Pros: "Flight was short."
Cons: "Everything else"
Cons: "Seats not so comfortable."
Cons: "Flight attendant was exceptional."
Pros: "Most people had movies and other things to entertain themselves with via rear seat displays."
Cons: "My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times."
Pros: "Crew was very nice, and helpful."
Cons: "I remember you used to get to choose from some seats even if you didn't pay extra. Since the smaller airlines started charging to choose, now the big ones are doing it as well. I checked in for two tickets at the same time, but my wife and i were still separated. Frustrating"
Pros: "Plane was good, no delays and passport control in Charlotte, NC was quick."
Cons: "I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane."
Pros: "The pilot got us to Dallas ahead of schedule which was a big help because I was concerned about making my connecting flight. The stewardess assured me of the process and said not to worry."
Cons: "The food combination was a bit strange and we need a non spicy option. The bibimbop was good because I could control the amount of spice."
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Cons: "Plain was delayed and we missed the connection!next fight is in 4 hrs!,"
Pros: "Too many passengers, crazy lines and the food not great. Flight crew was friendly and helpful. Was great in terms of flight time. Flight arrive earlier than expect. Was smooth flight in terms of turbulence."
Cons: "Food. I didn’t like my seat, was uncomfortable."
Cons: "7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?"
Cons: "I purchased a business class seat and did not get a business class seat. In Philadelphia the agent would not give me the available seat because I was not on an upgrade list. He said I would have to call american. I tried several times. (I also called british air and they said they could not help.) Each time i tried American the message said they had high volume call back later. I reported this to BA and have not yet had a response."
Cons: "Seats are so uncomfortable! Too close together"
Pros: "Free upgrade despite the delay so it was great."
Pros: "Good smooth flight and quick"
Cons: "I left my iPad in the seat pocket and they said they didn’t find it!"
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Pros: "Friendly staff great pilots we got up and down safely...."
Cons: "No time to grab lunch all I had was pretzels do you"
Cons: "Flight departure was delayed by 4.5 hours. Then when we finally landed, we had to wait nearly 2 hours on the tarmac before we taxied to the gate. American kept us in the dark about what was happening -- I might have made different plans if I had known what was going on."
Cons: "Never taken!!!"
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Pros: "On time, food service"
Cons: "Comfort is ok."
Pros: "Arrived safely and on time."
Cons: "No power outlets at seats."
Pros: "Boarding gate people were great about being communicative about the delay situation"
Cons: "Delay for...rain"
Cons: "No wifi"
Pros: "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."
Cons: "More up to date movies would help"
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Lost bag, came on later flight Totally disorganized TSA on Dallas very rude"
Cons: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Cons: "Crew behaviour is ridiculous. She says I am not here for listening you, you have to listen to us only, otherwise we will call security"
Cons: "We were told the overhead was full, so we had to check our bags, but once we boarded there were complete compartments empty. I suspect they were just trying to depart earlier."
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Cons: "Out would be helpful if there was a visual cure at boarding of what group is "now boarding". It's not always possible too hear over the noise. You also might as well tell group 3 and 4 passengers to check luggage in advance to encourage an on time gate departure."
Pros: "Flight was good,"
Cons: "American (Alaska was a code share) did not tell us which terminal this flight left from. It was a sattelight terminal which required a long slow bus ride. Carrying luggage up and down stairs. The deplaning experience was such I would avoid the only nonstop to our destination."
Cons: "Being late, i already have long wait at the airport"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "Poor legroom"
Pros: "The crew was friendly and helpful"
Cons: "Paying extra for seating and not sitting next to my wife"
Pros: "good plane comfortable flight very noce and friendly crew"
Cons: "first my gate was changed then my seat was changed the flight was not well managed"
Cons: "The people were rude, the food was mediocre."
Cons: "Our luggage was lost for about 22 hours, we kept getting coflcting information each time we called to check on it. The rental car that was also booked through the KAyak was junk. We requested a mid-size car, they tried to give us an old mini-van that was dented up, we called Enterprise instead and got a 2016 Ford Focus with unlimited mileage for only 15.00 more for the the 5 days of rental."
Cons: "The ticket counters are a joke. I could not check in the afternoon before my flight or the morning of on my phone, or at the ticket counters in the airport. I don't mind waiting in line but out of the 2.5 hours I waited in line about 30% of that time there was no attendant at the ticket counter, 50% of that time there was only one attendant who spent her time helping first class, and only 20% of the 2.5 hours I waited in line was there still only 2 attendants helping check people in. Because of this, I missed my flight."
Pros: "That I was still able to get to PA, even though I had to go to a different airport."
Cons: "Because I had to go to a different airport (supposedly there were no other flights into Allentown until the next day), I had to get a car rental, (which at that point did not get a discount for reserving on internet), and mysteriously one of our bags ended up in Allentown anyway. Which was a nightmare."
Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."
Cons: "Food, my kids refused to eat."
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Pros: "The crew was great. The crew at the gate tried to get us on another flight so we wouldn't be too delayed."
Cons: "he all day delays were not. We missed a show we paid a lot of money for months prior to the flight and we missed it!"
Pros: "Everything fine"
Cons: "No complaints"
Pros: "The crew was so friendly and accommodating."
Cons: "On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals."
Cons: "Uncomfortable seats, ok dinner service, not sure what their “landing snack” is meant to be. Next time I will choose a non-US carrier."
Cons: "Flight late"
Cons: "Ended up waiting on bags for the better part of 30 mins"
Pros: "Crew & flight were fine."
Cons: "Nickel & dime passengers for everything"
Cons: "Flight was so delayed we would have missed our connection and been stranded in DC overnight, so we had to push all our reservations back and missed a full day of our vacation."
Cons: "Awful. Recieved flight delay info then recieved another email hour before flight moving it back tonoriginal time. Based on your emails my wife and daughter missed their flight. Total disaster. Makin me reconsider wver using kayak again"
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Pros: "Lovely timing. Great crew"
Pros: "i got home."
Cons: "Delayed over an hour waiting on the crew. Seems perhaps common with this flight since I had a problem with the leg coming up earlier in the week."
Cons: "We boarded the plane and due to "mechanical problem", we sat on the tarmac for ~3 hours before departing. This led to missing our connection at LAX and then missing our connection in ORD to State College tacking 6 extra hours to the trip. The late arrival and full work schedule the next day left me exhausted and got a nasty cold as a consequence. I find the frequency of mechanical problem delays to be high and increasing."
Cons: "I was at the wrong gate forgot to check the board. Almost missed the plane."
Cons: "In attentive attendants. Limited movie options."
Pros: "Atleast was able to reach my destination."
Cons: "No leg room. Definitely overpriced"
Pros: "I am not a big fan of United Airlines, but this flight was surprisingly good"
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "The airplane was nice, has power outlet, entretainment, and comfort."
Pros: "Smooth flight"
Cons: "No problems"
Pros: "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"
Cons: "Did not like that on the low-fare I could not choose a seat next to my traveler. This made me ask the person next to my wife if they would like to switch, which they nicely did. But I imagine this asking of switching seats will probably create tension for your customers in the future. You might consider going back to the original model of sitting next to your fellow travelers."
Pros: "Spacious seating, quickly boarded. Friendly crew"
Cons: "No entertainment, no food, snacks were really stingy."
Cons: "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
Cons: "The plane was cold in the front. Thank goodness it was only a little over an hour flight."
Pros: "Text notification of flight delays several hours in advance. Crew was exceptionally polite - I'd imagine this is a direct result of United's recent scandal. The scandal will eventually dissipate but hope the new crew attitude sticks around."
Cons: "Flight delayed twice. For a 5 1/2 hour flight only a 1/2 cup of water was offered/available. If salty snacks are the only thing being offered, 1/2 a plastic cup of water is impractical and just plain stingy."
Pros: "Flight attendants were great. They brought the food and drink cats down the aisle at least 5 times each during the flight."
Cons: "In flight entertainment system worked great for the first hour or so and then would spool for several minutes for every minute of movie that it would play. Flight attendants could not so anything to fix it."
Cons: "They cancelled my return flight when I rebooked through united online."
Cons: "My seat was the last line and it was uncomfortable."
Pros: "Much better flight from HOU-PTY. Crew was more friendly. Option to qatch free movies on my personal device is great."
Cons: "4 hour flight and only a small pouch of savory snacks and some mints! Leg room is very limited."
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Cons: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Cons: "I'm going to avoid flying United in the future due to the poor entertainment situation. Other airlines offer free movies or on-demand screens full of games, and on a 6 hour flight, United offered nothing unless customers paid additional fees. I was extremely disappointed."
Cons: "Very small plane with very small seats"
Pros: "The flight attendant was fantastic, she was up beat and very nice. It was a nice quick flight."
Pros: "How can they keep on squeezing people in a plane... this is becoming ridiculous"
Pros: "Willingness to go above and beyond to provide superb customer service. Cut my layover from 10 hours to 2 hours. Excellent"
Cons: "How can an airline justify not serving a meal on a 5+ hour flight? No wonder there is not a single American Airliner in the world's best airlines, service and customers are not the priority."
Pros: "Flight was punctual. Boarding was smooth. Crew was courteous. Flight was smooth and on time arrival."
Cons: "Very limited cabin space."
Pros: "Crew courtesy"
Cons: "Seat space No food at all Internet too expensive"
Pros: "We ran from customs to our gate with 7 minutes to spare."
Cons: "My seat belt appeared to be on the verge of fraying. Too bad we would have to pay for entertainment. It was free on the international flight. The seats were old, narrow and did not have much padding."
Cons: "O'Hare airport. Bad signage to economy parking."
Cons: "We had a 2+ hour delay after boarding and prior to takeoff due to some combination of a problem with the auxiliary power unit and rerouting requiring additional refueling. No air conditioning and very hot environment for most of this time. The crew was visibly upset by the delays and repeatedly blamed the local groundcrew/staff while doing very little to make the passengers more comfortable. It took >1hr for them to pass water. No apologies. No effort during flight to make up for the discomfort (eg free wifi access). Very frustrating experience."
Pros: "Flight finally left for ORD. Staff kept folks apprised and boarded us quickly."
Cons: "Continual delays. UAL staff did not address issue of whether folks would miss connections in ORD. Yet we were seated next to the AA counter where their staff was actively working on this issue (missed connections in ORD). Seemed like AA cared a bit more."
Pros: "United spokesperson was able to get me on another flight out of O'hare. She was awesome."
Cons: "Nobody at the gate was helpful. They just kept saying check the board."
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Pros: "Very nice and clean plane with TV on individual seat. Food and wine were fantastic. English crew was friendly and pleasant. They worked hard to attend to passenger's needs."
Cons: "Food and service"
Cons: "Connecting flight was cancelled and they lost my luggage"
Cons: "We got on board, waited 20 minutes. Capt said it was a bad reverser, and we were waiting on paperwork for 15 minutes. Long story short, they make us leave the plane after 2.5 hours. Then we wait in the airport for another 2.5 hours. I missed my connection and spent 10 hours in Chicago."
Airlines flying from Asia to Allentown have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to Allentown
Masks required on board, masks provided on flights from Asia to Allentown
Social distancing seating
Middle seats unavailable to book on flights from Asia to Allentown
Testing for antibodies, testing for symptoms for flights from Asia to Allentown
Waiving of change fees. Search flexible flights from Asia to Allentown