Daily cleaning, installation of cabin HEPA filters on flights from Japan to Allentown
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 990 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 20 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."
Cons: "No delays and more room"
Pros: "The seats were extremely comfortable! I"
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Pros: "Landed on time"
Cons: "Still sitting waiting for a gate at Logan"
Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"
Pros: "Good food and beverage."
Cons: "Cabin did not was clean and had very bad odor. Entertainment system is old and was inactive some minutes during the trip."
Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Cons: "Having food & being on time would’ve been nice?"
Cons: "Cramped seats, rude flight attendant"
Cons: "Smooth flight, great crew."
Cons: "5 hours late!!!!!! Delta sucks"
Cons: "thin seat cushions"
Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Cons: "The girls were sweet as usual!"
Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."
Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Pros: "The crew was nice"
Cons: "The food"
Pros: "Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously. Seats and leg room were comfortable considering economy and no extra cost."
Cons: "Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent."
Pros: "Fine, courteous"
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "Everyone was very friendly, especially when checking in"
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."
Pros: "Delta is always great to fly on, but this was not the best.."
Cons: "We had delays EVERYWHERE. What is usually a 40 minute flight from Birmingham to Atlanta took an hour & 25 minutes. Once I landed, I had to connect allll the way on the other side of the airport. Once in air, things were fine, just hot. However, due to weather, we had to fly for an additional 45 minutes in the sky. The crew was as nice as they could be in that situation just overall a frustrating."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Great selection of movies"
Cons: "Its a 3.5 hr flight. No charging outlets available. Food options very limited by the time they got to me, row 26. No in -seat entertainment screen. Hard seats."
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "The food was fine and it was on time"
Cons: "The airplane back by the bathrooms were littered all over the floor. Needed to be cleaned. Their were no seat covers in toilette and it was only 2 hrs into the flight."
Pros: "Flight was on time"
Cons: "Seats too closely packed little leg room"
Pros: "Gate agents were very helpful and kind"
Cons: "The flight was late. Not a lot of communication as to why."
Cons: "After more than an hour on the tarmac.. would be nice to have water availatfor passengers."
Pros: "Got grounded for five hours stuck on the plane."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Cons: "Food choices"
Pros: "Delta has failed in trying to break into the Aspen market. Their "personal ground crew" was hapless. Half the passenger bags didn't make it on to the plane. When we checked in the ticketing agent was randomly stacking bags in a heap behind her, and not putting them on the conveyor belt. The flight attendant was loud and screechy, saying that it was easier to leave off the bags than take people off the plane. What?? How was this not accounted for before the flight. On the way out, they forgot to build in time to de-ice the plane. SMH"
Cons: "remove justfly"
Pros: "Great crew"
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "We were happy with the selection of movies, tv shows, and games. The food options were nice - and the amount of meals, drinks, and snacks were more than enough to get us through the long flight."
Cons: "The seats were a little small and cramped, but no more so than any other airline."
Pros: "Comfortable good service and friendly attendants and good price"
Pros: "Movies are comparatively new"
Cons: "My flights between Chicago and Japan delayed both ways. My wife's flight from Chicago to Japan which is one day before mine got cancelled. Her name wasn't in the system for her rebooked flight with Cathy Pacific. HORRIBLE!!!"
Pros: "comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming"
Cons: "Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley."
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Cons: "7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?"
Pros: "787 Airplane is nice, very modern. Early Departure Early Arrival. Very smooth Flight. In Flight Entertainment system was great."
Cons: "There was hardly any food and no offering of coffee or variety of beverages on this International 10+ hour flight. Seats were small and not very comfortable. On arrival nobody seemed to know which terminal exit family should meet us at, and LAX "information" said they know nothing about what AA does. Unfortunately LAX is just a terrible airport for arrival or departures. But AA needs to show more clearly where family should wait to pick up arriving internal passengers."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Cons: "Meal, comfort, crew"
Pros: "Business class is wonderful"
Cons: "Bathroom floor was full of pee."
Pros: "Entertainment options are always a plus for long flights."
Cons: "On the flight to Japan, I was fortunate to not have anyone sit next to me, so I was comfortable. Can't say the same for the way back. I'm fairly petite, 5'2, small frame, and even I felt cramped in the seats. I can't imagine how it feels for bigger folks."
Pros: "Entertainment was great, amenities such as USB charger and outlets were convenient. Flight departed about 10 minutes early and arrived early as well! Crew was friendly."
Cons: "Food was not great."
Pros: "Crew members provide better service than I expected. It seems that American Airline has increasingly improved its service which is a good sign. Food was good. A wide variety of movies and otger entertainment on board is offered on each passenger's personal screen."
Cons: "Space for seats in such a long flight should have been bigger. Compared to other Asian airlines, AA seems to be thrifty on seat space."
Pros: "The onboard crew was very friendly and attentive. American’s service has been vastly improved on international flights over the past couple years. It’s always nice to have a good selection of on board entertainment to keep you busy for 10 hours."
Cons: "The boarding process was disorganized and I was told I wouldn’t be able to carry on my luggage even though I had flown 2 other American flights that week and had no problem. I measured my bag before starting my trip and it fit in the bin. After demanding an explanation from the gate agent. She let me board with it. The seats on every airline get smaller and smaller. have less leg room and are hard. I’m a 5’10 woman and was incredibly uncomfortable after a few hours."
Pros: "flight time was very good, arrived early"
Cons: "Food options were even more deplorable than the last flight. Ate very little. Might go with ANA next time."
Cons: "Movies selection"
Pros: "Really friendly crew"
Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."
Pros: "New plane with shades on windows. Comfortable flight."
Pros: "Not much"
Cons: "Seating horrible"
Cons: "Seating ---- to tight"
Pros: "The plane landed on time."
Cons: "Beverage are limited, one of the crews was loud, the food was terrible. I made a reservation through japan airlines. If they do a codeshare, they should give the passengers equal advice."
Cons: "Prefer ANA to JetStar!"
Pros: "Other members of the crew were very helpful."
Cons: "I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!"
Pros: "The crews were very kind to young people."
Pros: "Great service"
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Cons: "Flight attendants"
Pros: "Not much! The flight was smooth and without event."
Cons: "Originally, I was scheduled to take a JAL flight from NRT to DFW, but for some reason, American Airlines switched the service to their own aircraft and crew. If I would have known that beforehand, I would not have purchased my ticket through AA.com. During my original online booking, the screen said JAL service from NRT to DFW. Just about everything was bad about my American Airlines flight. I travel to and from America several times a year from Asia. Each time I travel, I swear I will never fly an American based airline for the trans-Pacific portion of my flight. My latest experience with American Airlines only reinforces that resolution. The in-cabin crew is (and I'm being nice) pathetic! They are veteran flight attendants and they look and act like they could care less about the customers on the flight. Frankly, I'm just downright disgusted with the service and personalities of the American crew's attitude. They act like they are old and tired, uninterested in quality service, and that we (the passengers) are an imposition upon their life. For example, mid-flight, I walk to the back of the airplane for something to drink, instead of assisting me they point to a "station" at the Emergency Exit door stocked with random drinks and snacks. While they are chit-chatting, looking at their smartphones and reading newspapers, books, and Kindle-type devices. That has never happened on an Asian-based airline flight. Another example, in-flight food service, the cabin crew members are waking people up to serve food and, instead of being gentle and cordial, they are rude and impatient. My 2 row mates were both Asian, and because of being awakened and the ambient noise in the aircraft, they could not hear what the flight attendant was asking. So, with a tone of impatience and disrespect, the flight attendant virtually shouted at them their choices for the meal. Whatever happened to the "customer is always right" or the "customer is king"? My renewed resolution: I will no longer fly American-based (because Delta is even worse) airlines to and from Asia. If needed, I will pay the higher fees and fares to fly anyone of a number of Asian-based carriers. It is worth it for the 24 hours it takes me to cross the Pacific. I am sick and tired of the begrudged and entitled attitude of the archaic cabin crews of American-based airlines."
Pros: "Very comfortable and enough drink service."
Cons: "AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag."
Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
Pros: "Crew pleasant. Food nice."
Pros: "The in flight entertainment consoles were nice with a great selection of recent movies, which was nice since the flight was 12 hours. The food was alright but nothing to write home about."
Cons: "The seating space was much more cramped than the JAL flight I took over to Japan. It was awkwardly close to your neighbor when getting adjusted with seat belts and such. This would have been OK for a shorter flight but a bit too close for comfort for a 12 hour one."
Pros: "Comfy and friendly. What's not to like up front?"
Pros: "Sears had more room than as medal, service and hospitality much improved over as. Dinner and breakfast were scrumptious and drink choices were abundant."
Pros: "New airplain."
Cons: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"
Pros: "Rveything ok i noticed American keeps lights low for people rest unlike other airlines"
Cons: "Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like"
Pros: "We were delayed out of Tokyo and missed our connector into Tampa but the airline did a stellar job of being here at the gate with our new flight and boarding passes and also Did a great job makeing sure our luggage arrived in Tampa."
Cons: "Plane going over much better. Had better tv screens charging ports and seemed more comfortable. We were delayed 4 hours out of Tokyo but I know that just happens when you travel sometimes"
Pros: "Economy comfort seating was nice but overpriced. Not sure its worth the $150 ish i paid. American even seems to charge for aisle seating as a premium."
Cons: "Most of the flight attendents acted likenthey wished they were somewhere else. Tired of there jobs."
Pros: "- approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight"
Cons: "- plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started"
Pros: "Electrical outlets. Comfortable seats."
Cons: "Changed the time of the flight affecting our plans why we did buy this route. Couldn't check in online"
Pros: "Crew was amazing."
Cons: "It would have been nice to depart within an hour of my original time."
Cons: "Stewardess was mean when I asked for a mask"
Cons: "The front desk in Vancouver, Canada did not allow me to board the plane to Tokyo. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "Friendly crews"
Cons: "More tv selection"
Cons: "More space in the seat would’ve been better"
Pros: "Seats were comfortable"
Cons: "The food was literally inedible. The breakfast of mushroom omelette and sausage was so unsavory, I could see the line where the outter “eggy” shell covered the inside, decidedly less eggy and hidden section. I had to stop eating it after 3 bites. Very disappointed with food quality."
Pros: "Crew was very pleasant."
Cons: "Flight was extremely late arriving."
Pros: "Entertainment options were good. Food was good."
Cons: "The flight attendants were terrible. Rushed, cranky, and fake. Didn't want to share what was actually in the Pasta or Chicken. As if anyone wants to just choose pasta or chicken without knowing what the hell is on it. Ridiculous"
Pros: "Crew was night"
Cons: "Mechanical delay, then no air conditioning on our side if the plane, missed connection, terrible customer service"
Pros: "Crew members was nice,"
Cons: "Seat was okay and plane was a bit delay."
Cons: "No leg room"
Pros: "Food was way better than I expected."
Pros: "Safe trip"
Cons: "Very little legroom and room for carryon"
Cons: "Service, and long wait to take off."
Cons: "Flight was cancelled due to weather. Earlier flight delayed twice for take off."
Cons: "I didn’t need a second breakfast at 10am, I’d much protégée- a better lunch."
Pros: "Fast boarding and friendly staff."
Pros: "Even though we had a few delays and got stuck in Milwaukee for a couple hours the crew was cheerful and helpful and made everything much less stressful, by far one of the best flights I've been on"
Cons: "Was a not a fan of the weather delays, but that can't really be helped."
Cons: "headphones for the TV screens could be better quality, didn't work well."
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "The flight to London was great. The seat was confortable and the service was friendly. The crew on the flight seemed a bit distant at times but overall it was nice."
Cons: "They had an hour and forty-five minutes to get my bags from one plane to the next in Houston but they decided to leave them in Houston anyway for some reason. Having no clothes or toiletries for a whole day in London was horrible. Baggage problems are sometimes easy to figure out and maybe unavoidable. But this failure on United's part didn't make any sense at all."
Pros: "Decent flight made it there I time. Flight attendants were very nice and helpful"
Cons: "Customer service is very inneficient"
Cons: "Having a medical issue, requested for an isle seat but unsuccessful."
Cons: "Crew couldn't do anything to accommodate my diabetic wife"
Pros: "They had many movies selection."
Pros: "La comida estuvo agradable."
Cons: "Las opciones de entretenimiento eran muy picas y pobres"
Cons: "Flight was at 0700. Delayed until 0831 then 0900. Then we were taxi-ing for an hour. Didn't depart until a little after 1000."
Pros: "I was able to board early since I have a United MileagePlus Explorer card."
Cons: "The seats in economy has very limited legroom and the large and over weight Caucasian seating next to me frequently took the arm rest and cross over into my space. The airplane did not have individual monitors. And trying to watch a movie on my phone over United's wi-fi was a terrible experience since the signal keeps dropping."
Pros: "Pretty much on time"
Pros: "ANA operates 787s which have much nicer cabins and entertainment systems than the older 777s operated by United."
Cons: "The food on United leg is pretty bad after an ANA operated flight. I'm always going to ask for the Vegeteraierain option going forward. Why waist an animal on that feed stuff they give you to eat."
Cons: "Long delay due a wheelchair. Really? You've never had a wheelchair on board before? Yes, this one did have batteries, but is that so unusual? Our delay was over an hour."
Cons: "Rude gate agents. Ryder flight attendants"
Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Cons: "Very small plane with very small seats"
Pros: "The flight attendant was fantastic, she was up beat and very nice. It was a nice quick flight."
Pros: "Did not have the entertainment app but didn't know I needed to download it before the flight."
Cons: "Crew was not prepared for boarding."
Pros: "That was okay. Crew was nice. Food bad"
Pros: "Flight attendants are nice"
Pros: "Chairs, charging stations onboard, courteous flight attendants, onboard entertainment."
Pros: "Service on plane, on time"
Cons: "Staff at both Indianapolis and Denver airports were rude and unprofessional. We definitely got stuck in last available middle seats all in separate places on plane...I am guessing this is because we didn't book directly with United because I registered early for our flight."
Pros: "Appreciated the heads up of slight flight delay and baggage carousel location."
Pros: "The free movies on the united app were awesome"
Cons: "I had to be in New Orleans at 12:00am so I could arrive home for an important interview on Monday morning.. My trip was cancelled and I had no knowledge of this until my arrival to the airport.. I had to pay an additional 75.00 to go back to Racine then another 75.00 to head back the next morning. When i arrived to New Orleans I was charged an additional 30.00 dollars for parking!"
Pros: "The flight attendants were very nice and helpful."
Cons: "They did not provide alcoholic drinks, the TVs could only be accessed by paying for them, and there was NO food provided on an INTERNATIONAL flight. Absolutely ridiculous."
Pros: "The flight attendant was great! Pleasant, polite and professional!"
Cons: "The flight from ORD to ABE was on a plane with expired maintenance logs or inspections? We were delayed 2 hours in arriving for what seemed like a pilots lax in paperwork. But what does a customer expect from an airline who knows they that customer by the balls?"
Pros: "My stuartist was wonderful."
Airlines flying from Japan to Allentown have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Japan to Allentown
Masks required on board, masks provided on flights from Japan to Allentown
Social distancing seating
Middle seats unavailable to book on flights from Japan to Allentown
Testing for antibodies, testing for symptoms for flights from Japan to Allentown
Waiving of change fees. Search flexible flights from Japan to Allentown