Daily cleaning, installation of cabin HEPA filters on flights from Taiwan to Maryland
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Scores according to KAYAK customer reviews
Cons: "Crew was not very helpful"
Pros: "The crew and food was amazing, with ample entertainment selections."
Cons: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Pros: "Crew and service were outstanding!"
Cons: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Pros: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Pros: "The crew was amazing!!"
Cons: "Nothing! Excellent flight!"
Pros: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Cons: "The movie selection and meals were not bad, but I've had better on other airlines."
Pros: "Crew members are extremely friendly and the seat has more leg room."
Cons: "in flight entertainment can add more movie and TV shows."
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "Service was very goood"
Cons: "Food was not great and entertainment was average"
Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."
Pros: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Pros: "i cancelled my flight and still have not got my money returned"
Cons: "I dont have my return but you take it right away"
Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"
Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Pros: "Inspire of bad weather, the pilot executed a perfect landing !"
Pros: "Everything was great except for how warm it was. It may be seasonal?"
Cons: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Cons: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
Cons: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Pros: "Great service"
Pros: "The staff"
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Pros: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Pros: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Pros: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Cons: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "A meal on a two hour flight is an amazing perk!"
Pros: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Pros: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "Enjoyed the greeting, politeness and food"
Cons: "More English speaking would be preferred"
Pros: "Staffs areattentive"
Cons: "Chair space so limited"
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Cons: "The main entree was not very good."
Pros: "Entertainment was excellent"
Cons: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Pros: "Finally arriving"
Cons: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Pros: "The staff took pride in providing excellent service from check in till landing."
Cons: "Still paying for wifi in 2016"
Pros: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Cons: "The food was more "modest" than I'm used to, but my expectations aren't high"
Pros: "It seemed more spacious. Food was pretty good."
Pros: "on time"
Pros: "Good food, and entertaimet!"
Cons: "Chair is way too hard."
Cons: "Late boarding"
Pros: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Cons: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Cons: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Pros: "The first meal was awesome! The second one was so-so."
Pros: "All fine, no complaints."
Cons: "Up date movies."
Pros: "Crews are always super well trained."
Cons: "Between continental flight need more movies, in my perspective"
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"
Pros: "Crew, Food, Boarding, Entertainment."
Cons: "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
Cons: "No wifi"
Pros: "Great service, economy legroom"
Pros: "The toilet is not really good.It Is smelly"
Cons: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
Pros: "Crew service"
Cons: "Food quality was ok."
Pros: "The staff was courteous and kind"
Cons: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
Pros: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Cons: "Simple meal but a short flight."
Pros: "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
Pros: "flight delay for more than an houe"
Pros: "Everything was great, i had a connection flight and i did not have to check in like other times."
Pros: "very accommodating for handicap"
Pros: "Korean Air staff was very nice and helped me as a disabled passenger."
Cons: "Was on a 777 both legs and they have very little padding in the seats which makes for a sore butt."
Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Pros: "Had a fantastic time, it exceeded my expectations."
Cons: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
Pros: "Crew is rather polite and courteous."
Cons: "On-board entertainment system wasn't working until 5min into the air."
Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
Pros: "Good service. All attendants and crews were nice and friendly."
Cons: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Pros: "Great leg room and wonderful flight staff. Coffee was excellent."
Cons: "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
Pros: "Clean rest rooms Friendly attendants comfortable leg room"
Cons: "Very limited entertainment options for such a long flight, IAD to Seoul"
Cons: "Uncomfortable seats"
Pros: "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
Cons: "Nothing that I can think off."
Pros: "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
Pros: "I've flown all over the world and it literally was the best flight I've ever had."
Pros: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Cons: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "Service counter check in was very helpful"
Pros: "Everything was good except the space for reclining."
Cons: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Pros: "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
Cons: "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
Pros: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Pros: "Friendly crew members, great food, and lots of entertainment choices"
Pros: "Arrival and departure crew got mix up with no chairs available."
Cons: "I would like them to organize for smooth procedure and no confusion to the passenger. Help and guide them for their travel and be safe at all times."
Pros: "The size of the overhead storage was great. The crew was professional and pleasant The entertainment provided lots of movies, games and concerts. The skymap and outside camera provided a view that I was not use too."
Cons: "its a long flight so its difficult to know if it could have been more comfortable. There was always a line for the bathroom."
Pros: "The beautiful and friendly air syewardess."
Cons: "Not comfortable sitting on the cramped seat."
Pros: "The crew went above and beyond."
Pros: "Food was great"
Cons: "Headphone jack in seat didn't work correctly"
Cons: "They should show photos of menu like ANA or JAL"
Pros: "Good food, friendly staff, great service"
Cons: "The seats could be bigger"
Pros: "The economy seats were very comfortable with lots leg room in every row. The entertainment screens were nice with lots of selections. The attendants were very nice and helpful."
Cons: "The food could be better spaced out and offer ask me more variety."
Pros: "The crew were very professional. I felt I was transported back in time when passengers were treated with dignity and not rudeness. I will definitely fly the airline again. I was very impressed with the stewardness professionalism. Food was excellent."
Cons: "Boarding procedures were confusing and unorganized."
Pros: "They are good. Nice short flight to Asia. Good selection on food and entertainment. Overall will fly with Korean air again :)"
Cons: "Had some delayed issues in Korean to BKK. But still decent overall"
Pros: "Wine and beer were not offered until requested - and wine was only available in small glass, not in a small bottle as on United flights."
Pros: "Comfortable flight and crew were all very friendly and accommodating."
Pros: "Super good crew."
Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"
Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "Great seats and efficient service all round."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Cons: "Food could have been better."
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "Easy red eye flight, just slept the whole way"
Cons: "Singapore airline is always awesome. Crew professional and very caring"
Pros: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Cons: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "all of SQ"
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Pros: "Spacious economy class seating and great service"
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Cons: "The cabin was quite warm"
Pros: "Service from Singapore airlines"
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Pros: "Amazing service and comfortable lay flat bed"
Pros: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Cons: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Pros: "We started taxing 15 minutes before the departure time. This is great !"
Cons: "not much"
Pros: "Great flight and entertainment options, friendly crew, free wine :)"
Cons: "Food was very poor."
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Pros: "Crew was very pleasant!"
Cons: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."
Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Cons: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Cons: "Business cabin is not as good as the Air France one"
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."
Cons: "the gates the time intervals and the connections..."
Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Pros: "Crew was very interactive with my 2 year old."
Pros: "Great crew, amazing food."
Pros: "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
Cons: "More movie choices. Game choices and cartoon series for kids"
Pros: "Sits are a bit bigger than other airlines. Food tasted better and treatment was great as well."
Cons: "The touchscreen for entertainment was a bit off. From both flights using this airline, that was the main issue in comparison to other similar airlines."
Cons: "Rude flight attendant. Disgusting!"
Cons: "Staff is great!"
Pros: "Excellent service"
Pros: "The crew was very good."
Cons: "I requested a wheelchair due to limited walking ability. Myself and several others had to wait a long time after getting off the the plane. There were no chairs and it was difficult. A very nice guy finally brought us wheelchairs and rolled 2 of us at once through security and to baggage claim."
Pros: "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
Cons: "Mass Boarding procedure was inefficient. Same Airline boarding out of Chicago had groups according to sets of row numbers, and was much more efficient. Should use in all cases."
Cons: "The food. Aused from the serving size, only 2 meal and 1 small snack served for the whole 12 hr flight. Got my gastric pain acting up. FA wasn't also very pleasant. Toiletries wasn't replace when they ran out especially d papers for seat covers."
Cons: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Pros: "Upgrade to business class"
Cons: "No alcohol"
Cons: "Seat size. Entertainment hard to get the TV working then when you did took forever to rewind back to the start of a movie then the entertainment was continuously interrupted by announcements it airline advertisements."
Cons: "Food was okay"
Pros: "Good on-demand entertainment system, safe flight"
Cons: "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
Pros: "Very nice and clean. Crew was helpful and readily available. Excellent choice for my family for our first trip to Asia."
Cons: "The seats could have used a little more cushion."
Pros: "The attendants were very nice and the food and drinks service was good."
Cons: "The seats are pretty uncomfortable."
Pros: "The food was excellent."
Cons: "The seat back wasn’t comfortable."
Cons: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"
Cons: "I wasn’t allowed to do online checkin so I got one of the few seats left in the middle. The flight was delayed 2hours. My standard carryon didn’t fit in the overhead bin. Overall it was poor."
Cons: "Food options terrible for Asian vegetarian"
Pros: "The food was great and the crew were all very polite and friendly."
Pros: "There’s no entertainment at bulk head."
Cons: "I don't like the first come first serve boarding system its chaos out there"
Cons: "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
Pros: "The posted schedule and price of ticket"
Cons: "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
Pros: "Boarding was pleasantly quick relative to other flights I have been o"
Cons: "Flight attendants made me it feel like they didn't want to be working there. Made me not want to ask for anything when I needed something"
Cons: "Weighing hand carry bags in Manila"
Pros: "Provision of on flight slippers, sleeping pillow and blanket, toothbrush and toothpaste Comfortable and easy boarding and check in"
Cons: "More varieties and kinds of meals and food should be provided such as muslim halal food Minimize transit waiting time Increase checked in baggage limit if possible"
Cons: "Sound didn't work on entertainment system And food was not good"
Pros: "Good attention"
Cons: "The flight from Korea to San Francisco was so late more than 2 hours"
Pros: "Everything's was excelent. I was happy to chosen Asiana Airline"
Pros: "the flight was delayed but still okay with us since we had a long layover in seoul enroute to los angeles. smooth flight, excellent service. will fly asiana again, anytime."
Cons: "1. The stewards were not friendly, especially she kept on forgetting to give me food since I was unfortunately sitting by the window next to 2 big men in the middle and aisle seats. 2. In LA while getting my luggages from the caroussel, I asked the porters 3 times to help me lift, but they ignored me and just attended to the ones with wheelchairs. Even if I'm not in a wheelchair, I am a seniour, and there are aches already in my body here and there. So that day, my back was aching til the following day. Lesson learned, other airlines are much much better than Asiana when it comes to treatment given to seniours. My first time to try, maybe the last."
Pros: "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
Cons: "Got sick from veg food"
Cons: "No good Korean movies to watch."
Pros: "Asiana airline service was great. Attendants were so kind and gentle."
Pros: "Asiana service"
Cons: "Old plane. Small screens and worn out fixtures."
Pros: "The staff were so kind and efficient. It was easy to understand their English as well. The entertainment was great, the food was good, and there was plenty of space to sit comfortably."
Cons: "The seats were a bit hard, and there was a long gap between the two meals we received."
Pros: "Delayed flight for almost two hours while all passengers were already inside the plane( korea to manila) . So hot inside the plane, no air condition, no food, no comfort measures given to passengers. They should have not let passengers to board knowing that there is mechanical problem. It would have been more comfortable if passenger just waited at the airport gate."
Pros: "Food is excellent. Friendly and courteous flight attendants."
Pros: "It's hard to say anything was good when the flight was cancelled."
Cons: "6:40pm Friday flight was delayed 2 hours, and when we finally boarded, pulled away from the gate, and were ready to takeoff, they announced the flight was cancelled because they can't meet the curfew at Narita Airport. Took us another hour to deplane, and another hour to go through immigration and customs (yes we had to do it again), and get our bags. Then they sent us to a hotel 30 mins outside Seoul (they told us it was 20), gave us a Lotteria fast food burger and asked us to be in the lobby at 4:50AM (it was already midnight). Bus didn't have enough space for everyone so they had to call a van too. When we arrived at the airport after our 30 min ride, the bus dropped us off on the wrong side and we all had to walk 15 mins to the opposite end of the airport to check in. Since the rescheduled flight was the first flight out, the airport was super busy and security lines were extra long. After all those lines there was barely enough time to get on the plane. Summary: from originally scheduled time until wheels up I waited in about 6 hours of lines or just sitting around,1 hour of bus rides, slept 3 hours, and ate one lousy burger. All of this for what was supposed to be a nice weekend trip to Tokyo, which chopped down to a 30 hour stay in Tokyo. These guys should have known what time they can pull away from the gate to make curfew. There's no reason why we all had to go through this extra aggravation. Turns out Asiana has been making really tight schedules to accommodate the summer peak season, and they just can't keep up."
Pros: "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
Cons: "I flew four flights (layovers each way) and every single flight was delayed."
Pros: "Staff was good!"
Cons: "Food, entertainment, seats"
Pros: "Flight crew was so kind, food was tasty"
Cons: "Headphones/headphone jack didnt work well and was too short to see the screens- they dont tip down; was difficult to hear announcements- the electronic speaker wasnt loud/clear enough"
Pros: "Good Crew services very prompt when called. Polite. I have nothing negative to say about the Cabin crew service or food."
Cons: "I didn't like the "other" passengers who I had to seat with. This is no way a reflection on the crew and airline service. I would recommend an upgrade to business class if you do not like to sit next to inexperienced travelers who have no etiquette or regard for safety procedures and during takoff and landing. Sometimes not even get up to allow you room to go to the lavatory."
Pros: "Very nice staff. They make me comfort even When I bring my little girl ;)"
Pros: "Everything was great. The crew were very polite and kind."
Cons: "There wasnt anything i didn't like."
Pros: "plane was clean and service very accomodating on korea flight.number ."
Cons: "on way to Tokyo stewardess avoided me essentially missing me or skipping me when it came to my request for a wrap, or pillow."
Pros: "Excellent service"
Pros: "Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here."
Cons: "In-Flight Wi-Fi was not available once reaching the continental United States."
Pros: "Late departure but kept informed. Food good."
Pros: "The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy."
Cons: "It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it."
Pros: "The entertainment was good."
Cons: "Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while."
Pros: "the noodle snack and food was good"
Cons: "more leg room would be nice on a long flight"
Cons: "Delayed too much except that, everything was good"
Pros: "When do you need help they always happy Helping"
Cons: "The best"
Cons: "not much choice in the movie selection"
Pros: "Very good"
Cons: "Very good"
Cons: "Don't delay"
Cons: "Seat was very uncomfortably"
Cons: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Cons: "all except the seat - always delayed"
Cons: "short hall business class not comfortable - flight delayed as usual"
Pros: "The crew is amazing. Particularly the FA in our section was amazing."
Cons: "No outlet charging for smartphone. Only USB charging was available."
Pros: "The crew was readily available and was able to assist with everything needed"
Cons: "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
Pros: "The crew was so polite and kind!"
Cons: "I had no problems"
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Cons: "The crew service very lack"
Pros: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
Cons: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
Pros: "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
Cons: "Older entertainment system but not a big issue on a short flight."
Pros: "Cathay Pacific was amazing. Great service and great food."
Pros: "Overalll the flight was okay and the company crew is very helpful!"
Cons: "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
Pros: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Cons: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Pros: "Improve quality of the food."
Pros: "There is actually meal between hkg and TPE. This is new."
Cons: "The cabin is just too warm."
Pros: "GOOD SERVICE & FOOD"
Cons: "Seat back did not adjust well. Luggage off loaded by someone in Destination and was difficult to find"
Cons: "Flight delayed by 4 hrs. Food was horrendous."
Pros: "On time"
Pros: "Nice crews eating for a big guy."
Pros: "Smooth, on time, comfortable, good entertainment and decent food. Brand new plane"
Pros: "Thank you for your services."
Cons: "late boarding."
Pros: "Service with hospitality impressed me.Prefer to travel in cathay pacific air lines in future travel plans."
Pros: "Great service attitude. Friendly with smile. Love their service"
Cons: "A short flight with just snacks. Seems downgraded the international flight standard."
Cons: "Our laugage is delay, service is worse than we never see."
Cons: "Inform me hours before boarding a flight delay and layover time to connect to second flight extended from 2 to 18 hours. Called customer service for further info and arrangement. Long wait on calls and no definite answer if hotel will be provided. Customer service ny and hk no coordination and bounced me from one party to another. Poor attitude of Cathay at NY JFK Airport counter who showed indifference and claimed too busy to take attention."
Pros: "They have nice blankets"
Cons: "The seats were hard to move."
Pros: "It was a typical economy flight. Very long and nothing spectacular or terrible."
Cons: "The flight attendants seemed extremely frantic. They need to relax. I know it was lot of people to take care of but do things to make it easier. Don't let people bring 2 large bags EACH onto flights. Bring a garbage bag around instead of a tiny 5 inch X 5 inch tray when you are collecting 100s? of people's garbage. When departing a plane, I never have seen so much trash and nonsense all over the floor. Bringing a garbage bag around would definitely eliminate a majority of that, the tray was extremely impractical for such a large amount of passengers."
Pros: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Pros: "Easy check in, and a pleasant flight! Thank You!!!"
Cons: "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
Pros: "All the air crew members were very friendly and helpful. They know how to treat kids well. My kids are vegetarians. The crew went an extra mile to find out which meal could kids eat as veg food. Well done! By making my kids journey a memorable 1, they made my journey very comfortable and memorable too."
Cons: "Ground staff at HK before leading to the counter, needs more focus in terms of understanding passenger requirements and addressing accordingly."
Pros: "The service"
Pros: "Excellent, kind, professional crew and timely flight."
Pros: "Plane landed early"
Cons: "Old plane and old seats."
Pros: "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
Pros: "The food and crew attentiveness were excellent. Personal entertainment system that allowed me to also easily charge my mobile phone was great."
Cons: "There was no order to the economy class boarding process. All rows all seats board at one time."
Pros: "Belle and Rainbow were great hostesses"
Pros: "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
Airlines flying from Taiwan to Maryland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taiwan to Maryland
Masks required on board, masks provided on flights from Taiwan to Maryland
Social distancing seating
Middle seats unavailable to book on flights from Taiwan to Maryland
Testing for antibodies, testing for symptoms for flights from Taiwan to Maryland
Waiving of change fees. Search flexible flights from Taiwan to Maryland