Pros: "The food served was really good."
Cons: "i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions"
Pros: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Cons: "more and more current movie options"
Pros: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Cons: "The plane was very cold!"
Pros: "Airplane was comfortable and food was good. The crew was also very friendly."
Cons: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Pros: "Great experience overall"
Cons: "No complaints"
Pros: "The crew was amazing"
Pros: "Nothing in special."
Cons: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Pros: "My seat 28H didn't recline"
Cons: "More recent movies on board"
Pros: "Good food, good plain condition, good entertainment"
Pros: "I loved my trip the flight was amazing"
Cons: "Everything was wonderful"
Pros: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Cons: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."
Pros: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Cons: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Cons: "No much space in the seats"
Cons: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Cons: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Pros: "The selection of tv shows (Game of Thrones)"
Cons: "Not much leg room (I’m six feet tall)"
Pros: "Quality of the flight was similar to the first one, very good. Consistency. Good!"
Pros: "Flight was fast and safe."
Cons: "Easy going. No complaints"
Pros: "Everything was really nice"
Pros: "Everything was excellent"
Pros: "screens didn't work on flight"
Pros: "Friendly crew"
Cons: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."
Pros: "All on time and excellent treat"
Pros: "Very nice crew."
Cons: "The seats are extremely uncomfortable."
Cons: "checkin was a disaster. Could only be described as chaos in VCP."
Pros: "Check in, boarding, flight attendence, food, comfort inside the cabin, all very good"
Cons: "Overall very satisfied"
Cons: "We're still waiting for the flight"
Pros: "People were very nice and professional. I really enjoyed my flight with Azul"
Pros: "I don't speak Portuguese but everyone was very friendly and helpful."
Pros: "We called and they were able to schedule us on a different flight. Which is all they could do."
Pros: "All staff were professional and courteous."
Pros: "Flight was cancelled ! I paid 100 reais for a better seat the azul airlines was cancelled so they sent was to Porto Alegre we flew with TAP to Lisbon on an economy seat, I never got my money back either. I am never flying with Azul again, and I am going to tell all my friends not to use Azul airlines again! Give my 100 reais Back!"
Cons: "Horrible experience, never again."
Cons: "Original flight was cancelled and passengers were accommodated causing some people to miss their connections."
Pros: "The crew were very outgoing and helpful."
Cons: "The seats are very small and almost impossible to sleep overnight."
Cons: "That none of the announcements were made in any other language other than Portuguese, in which I'm not fluent"
Cons: "My flight was delayed due to maintenance and I had to pay again a connecting flight from fortladerdale."
Cons: "Distance from my home"
Pros: "Everything, it was the most satisfying experience. Thank you azul, dont change!!!"
Pros: "A aeronave apenas 4 assentos por fileira"
Cons: "Houve mudança de voo com adiantamento de quase 3h da partida sem aviso. Apesar de ter feito o check in on line não observei isso (falha minha) o que quase resultou em perda do mesmo, alem de uma perda de tempo na conexão desnecessaria, uma vez que não houve cancelamento do voo original. Considero desrespeito com o cliente, principalmente quando estou habituada com as outras brasileiras que informam ate mesmo pequenas mudanças."
Pros: "I am a new customer of Azul, and a very pleased customer. All contact with Azul has been positive. (Oops...........the seats are a bit hard though)"
Cons: "very little time to catch connecting flights . waiting room in florianopolis very crowded."
Pros: "This was my first flight with Azul and I was very impressed. The aircraft was new, well equipped with modern entertainment and all attendants were very pleasant. My only suggestion, is that when seats are replaced, choose one a bit softer. These seats are very hard. thanks, Dr M"
Pros: "Crew, movies, comfort"
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "Excellent crew"
Cons: "It was all great"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Free entertainment"
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Pros: "Crew was awesome"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Cons: "Overall, a good short flight."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Pros: "Crew really was cheerful and happy"
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "Flight itself uneventful"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Cons: "They lost my bag."
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Cons: "The flight was OK."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Loved the safety presentation made by the live stewardess!!"
Cons: "The seats are very small even for a petite person."
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Pros: "even though this plane was delayed, the crew worked hard to get us out as quickly as possible. We were only 17 minutes behind original landing prediction. Nice work"
Pros: "Both the crew in the plane and the groundcrew were helpful. Particularly the people in Key West, in terms of finding our luggage and helping us get a taxi."
Cons: "Offer offer healthier food choices, and larger amounts for beverages, particularly water."
Pros: "Good service. Kind personnel."
Cons: "No entertainment onboard"
Pros: "Vuelo tranquilo y todo a su hora"
Pros: "Everything. Great airline"
Cons: "The space between the seats"
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Cons: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Cons: "The flight got delayed for 6 hours and we didn't get any compensation for that. The crew was not friendly"
Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."
Cons: "The only thing that disappointed me was that I had no access to the lounges. I had hoped to be able to use the first class lounges since I had booked business class but I was not allowed in any of the airports."
Cons: "There were no vegetarian lunch options."
Cons: "air conditioning wasn't good in Panama"
Pros: "Not enough leg space"
Cons: "More leg room for tall people, I’m talking about people over 6’ 4”. I am 6’ 6”"
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Cons: "i have a huge problem how can i contact you guys ..."
Cons: "el desembarque largo por las obras de reparación del Aeropuerto de Panama"
Pros: "I loved the fact that you let people fly with pets in the cabin, it's such a leap forward for us animal lovers! Even if it was not my pet I really appreciete that you enable people to travel with their pets =)"
Cons: "The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)"
Pros: "Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport."
Cons: "Checking process in Miami was slow"
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Pros: "Everything was excellent"
Pros: "I slept through the entire trip."
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Cons: "We had to cancel our trip because I was hospitalized with Influenza B and pneumonia. We had purchased flight insurance from Allianz. Copa charged us $150 per ticket cancellation fee and remainder was provided as a credit on Copa Airlines. Copa will not refund the ticket cost. This was a special once-in-a-lifetime trip with friends. Not likely that we will make another attempt to fly to Quito or anywhere else Copa flies, so we have a 100% loss."
Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"
Cons: "Nothing Everything was great"
Cons: "Despite arriving at the airport in Panama 3 hours before our flight we were given no seats, and told it was likely we would be flying at 6 pm instead of 9 am (our flight to SFO). Eventually we got the seats at the gate without a word of explanation. And my husband and I were given separate seats. He got an exit row seat, though, with no other passengers seating next to him."
Pros: "No comments"
Cons: "No comments"
Pros: "The crew did a great job."
Cons: "Entertainment options were not that great. The cabin service takes really long."
Pros: "Poder dormir tranquilo porque habíamos dormido en el suelo por haber perdido el vuelo anterior, y esperar el que nos consiguió el counter de Copa, diciéndonos: "lo único que puedo hacer es no cobrarles el nuevo pasaje""
Cons: "Haber perdido el vuelo por culpa de Copa y por haber incomodado a 2 personas de edad ( mi esposa de 68 y yo de 72), sintiéndonos degradados de tener que dormir en el suelo por ser 1a vez de estar en Panamá y no disponer de dinero extra para un hotelucho."
Pros: "I have nothing good to say"
Cons: "I did not like at all the service was very slow and I stole many things from my luggage"
Cons: "almost everything time plane no space long flying time long lines"
Pros: "Very good overall service"
Cons: "My schedule was changed"
Pros: "They gave me a blanket"
Cons: "7 hours flight without individual TV."
Pros: "Todo excelente"
Pros: "Good service and friendly crew"
Cons: "The 5 hours layover in Panama was way too long"
Cons: "Seating is to cramped."
Pros: "Fast prompt boading"
Cons: "Tiny meal"
Pros: "Good flight."
Cons: "Lost all our checked luggage...on a direct flight."
Pros: "The food and service was great!"
Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Pros: "nice staff."
Cons: "delayed leaving and arriving. no entertainment."
Cons: "Both ways we had to sit and wait on board for over 2 hours on tarmac prior to take off. Captain said needed more fuel and to fix problem or to lessen weight. Tried to get bottle of water because I was dying of thirst and staff could not sell a bottle of water. Only give a 3oz cup full. Which was gone in 2 seconds."
Pros: "Food service and flights attendant re pass for drinks."
Pros: "Everyone was extremely kind and helpful!"
Pros: "Space between seats"
Cons: "Staff was rude and condescending to many passengers. Never smiled, and served the food and beverages with a bad attitude. Nothing else makes an experience worse in my opinion as a bad attitude. Both our flights were bad in this respect, however it seemed a little better on the return."
Cons: "No wheelchair service on arrival ( asked before the flight)"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "They paid for our food and hotel."
Cons: "Every flight with them I had this week was delayed and canceled. I missed connection flights and one of my connection flights was delayed. At the end of the trip all my luggage never made it back to Boston and now I can't get In Contact with anyone to find my luggage."
Cons: "Small plane for a long distance flight. The food was horrible and there is no entertainment on board, so if you run out from battery, you will think about jumping off the plane. Worst airline for long flights."
Pros: "There was turbulence throughout the flight and we were diverted to another city. I want to complement the crew on working hard to keep us safe and comfortable."
Cons: "Excelente atención y servicio"
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The crew was great"
Cons: "They should be on time but we left 30 minutes later."
Pros: "Super friendly crew and great seats."
Cons: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."
Pros: "Crew was good"
Cons: "Seat not comfortable"
Pros: "Very smooth, great staff."
Cons: "Water available in waiting area."
Pros: "Efficient processes"
Cons: "More diverse snacks"
Cons: "More diverse snacks/drinks."
Cons: "Not to overbook the flight"
Pros: "Everything is amazing"
Pros: "Comfortable seats. Great crew"
Cons: "Food could be a little better and bathrooms bigger"
Pros: "Crew good, disembarking slow."
Cons: "A drink and/or snack."
Pros: "Quick check in online"
Cons: "Plane was 2 hours late taking off and we missed our connecting flight."
Pros: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Cons: "Better communication about route change and code sharing to fix it."
Cons: "Snack . Don’t have 0 snack in the plane"
Pros: "Nice space in the aircraft and the crew was really nice too."
Cons: "The delay was very tiring."
Pros: "Smooth flight, arrived a bit early"
Cons: "There was one crew member who was VERY rude to me at the end of the flight"
Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Pros: "Good movie selections, nice crew"
Cons: "They need to be able to let customers know meal ingredients during pre-orders to assist with food allergy. I have a tomato allergy, so giving me an option of "Vegan" or "veggie" with no other detail is unhelpful."
Pros: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Cons: "More vegetarian options in the menu."
Pros: "They're very professional I would recommend to everyone"
Cons: "Free soft drinks it was $10 brasilian money"
Pros: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Cons: "Lack of food!! LATAM you are doing it wrong"
Pros: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Pros: "Nice friendly crew"
Cons: "Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2""
Pros: "In flight entertainment system was pretty good and boarding went smoothly"
Cons: "Latam needs to rethink seating in the airbus. I’m 5’2 and I felt completely cramped. Did not have room to bend down for under seat carryon, comfortable exit isle to use restrooms, and definitely could not sleep. Very long flight to be in such cramped conditions."
Cons: "Poltrona dura e desconfortável Tomadas de energia não estavam funcionando Temperatura muito baixa (estava frio)"
Pros: "The crew worked non stop, with smiles and courtesy. The landing was great."
Cons: "The seats are small and too close together. I sat behind a woman who reclined her seat into my face the entire flight. I could not put my tray down to eat. Very uncomfortable."
Pros: "Nice crew. Comfort ok."
Cons: "They herre delade."
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Cons: "My flight to Lima was delayed therefore I would miss the connecting flight to LAX. I learned of the delay by overhearing a conversation the employee was having with another passenger. No announcement was made, no options were presented to help the passengers with connection find a solution until we started demanding a solution. This ordeal started at 9pm and we did not make it out of the airport till 1:50am to a hotel for a 6am pickup back to the airport to start the process all over again."
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Pros: "Priority boarding."
Cons: "No airline lounge."
Pros: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Cons: "Standing too long before boarding at 2am!"
Cons: "Flight was cancelled. Main leg of flight which was to take me to Lima from the United States in the first place, was cancelled. Refund should have occurred, yet still charged. Please issue refund."
Cons: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Pros: "Entertainment app is really nice which makes the trip enjoyable and cost efficient"
Cons: "Unfortunately, entertainment content is rather dated and limited. A bit newer and varied content would be great for this amenity"
Cons: "This flight was entirely unnecessary. I paid for this flight and a connector from Lima to D.C. I was in Nazca, so could have easily boarded in Lima instead, but the airline forced me to make the 14 hour trip back to Cusco instead, just so I could fly BACK to Lima on their plane, otherwise they would have cancelled my whole reservation. I will never fly with LATAM again."
Cons: "The tv screen was flickering It will be nice to have free wi-fi available while flying"
Pros: "Got a snack box and some drinks which was good, smooth ride back- nice flight attendants"
Cons: "Boarding took a minute to start, but it wasn't too bad"
Cons: "After a 2 hour check in line in the airport lobby, we ran to the gate, only for there to be absolutely no info available. Flight was then cancelled, 2 hours later. Re booking was an absolute nightmare. I will never fly LAN airlines again."
Too much delay in the first two flights, so I lost the connection to the final destination.
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Cons: "Flight was an hour late. Should have boarded 30 minutes earlier!"
Cons: "food, entertainment"
Pros: "i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems"
Pros: "Great crew & comfortable seat"
Cons: "Changed departure gate without mentioning the gate change."
Cons: "Flight toke Way linger than usual"
Cons: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Pros: "Entertainment options"
Cons: "Huge delay...."
Cons: "Serviço de bordo"
Pros: "Aircraft was comfortable"
Cons: "Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why"
Pros: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
Cons: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."
Pros: "On all three flights the crews were excellent. Everything else was fine, it is difficult to praise a 12 hour flight, just bearable."
Pros: "On time"
Cons: "More efficient check in. Long wait at gate."
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Cons: "Not remarkable at all. Terrible food."
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great."
Cons: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
Cons: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Pros: "The crew was polite and helpfull during the flight"
Cons: "The food was tasteless . They lost our bags and never reply when we ask for a compensation"
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Cons: "I did not like the delays. My flight to Rio was delayed almost 4 hours and my return flight was delayed 1 hour. I would not fly this airline again."
Cons: "Was charged 50 for my bag"
Pros: "Boarding was organized and punctual."
Cons: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
Pros: "Better snack"
Cons: "Extremely uncomfortable seats for such a long flight 10 hrs"
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Pros: "Free snack and drink."
Cons: "No wi-fi is available"
Cons: "Due to weather conditions, the flight was delayed an hour and a half."
Pros: "Cabinstaff were friendly and professional"
Cons: "Space on the seats, between the seats."
Pros: "Friendly service"
Cons: "No kosher food"
Cons: "Espaço das cadeiras!"
Cons: "The staff at Rio mis-labeled our bags and we almost missed our connections because of this error. It was extremely stressful and badly managed."
Pros: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
Cons: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
Pros: "nice, clean plane; nice check-in experience"
Cons: "Crammed bus to the airplane"
Pros: "I like everything about this trip with this airline"
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "On time departure"
Pros: "Space between seats"
Cons: "Lack of food options"
Pros: "Excellent crew members !"
Pros: "On time and the flight wasn't cancled like their partner airline."
Pros: "Very reliable and good schedules"
Cons: "Nearly impossible to make a change if booked through KAYAK site. Baggage policies and fees very different from US carries and a bit of racket. Be careful."