The flights are constantly late anymore, and they won't even give you a glass of water on the plane. For years, they were able to do a service on this flight from Atlanta to Knoxville and Knoxville Atlanta now they say it's too short of a flight. You can't even get a quick drink of water.
Original flight was delayed, then cancelled and the gate staff did not expedite rebooking. Also, no instructions were given that a ticket number was needed before being called to facilitate rebooking. This could have been much more organized.
Only beverages were offered to first class and I thought the flight attendant could have also served the Delta Comfort as well instead of sitting down and staring at her phone and walking past all of us to the back of the plane to charge her phone more. There was a complete lack of turbulence and was safe enough for flights attendant to walk around in the front of the plane, collect trash and serve a few people water and turn off the seat belt light. Also didn’t enforce people putting their seats into the upright position and allowed two passengers to remain reclined during landing. They seemed out to lunch completely. Usually my experience on Delta is much better.
Definitely a southern flavor. Cordiality was evident even though no drinks or snacks were served.
No service flight that took 5 hrs and a stop at an unscheduled airport. Crew and pilots did their jobs
Communication doesn't exist. If you have any issues nobody will help you. I was told that the supervisor doesn't want to talk to us no matter what we need, so if you have a problem that's your problem. And the website doesn't work also, even to pay in advance for the first baggage fee. People with handicap needs of assistance are in a very bad situation also, because one single person has to handle two or three wheelchair at the same time, running and living you alone literally at the airplanes door waiting when even the pilots and crew members are already living and about to close the gate and you are there waiting for someone to show up to take you in a wheelchair to where you need to go, and some employees are nice and still trying to help you, but is hard to them to hand to much, and others are just very rude, and even told us that they are looking for better jobs. The food wasn't enough for all the passengers and the ones like us on the back of the aircraft had no choice but accept what of left doesn't what it was because the people of the front took most the food. The delays were everywhere and people walking gate to gate to find where they should go for checking, but nobody knew anything because they changed everything on last minute. You, the passengers, have nothing you could do about nothing, even when you told them that the rules and regulations says that if that is a delay more than 3 hours they should pay you for that, but what they gave us was only 12 dollars for me and 12 dollars for my daughter, two handicap people after all these troubles, and after we had the need to beg for water and food. Everything in our trip was just terrible 😕 😪 😩 from the beginning to the end when the people that suppose to assist us with the wheelchairs left us in a isolated spot where we should wait for Uber to pick us up, in the meadow of the night due to the flight delay (departure was 7:55 PM, MCO to Logan, and was delayed until 12:45 AM, when we were already waiting for our connection for more the 3 hours from the previous flight from GRU/Brazil with Latam, the worse carrier ever). But we did accept the voucher for food and again they left us at the court food at the airport and we had to call them to go there and pick us up otherwise they would not even notice that we would being left behind. I don't really appreciate anything 😕 and I felt disrespected disappointed and very frustrated because nothing worked even before on the website, the phone calls, and the rest I already told you.
The flight was operated by Latam. The aircraft had a technical issue and the flight was delayed for the next day. They grounded other passengers to get their airplane assigned to my flight. Most of he ground staff don't speak English (Orlando Airport), but were very polite.The crew on the other hand could speak English and Portuguese. On board service was good.
Getting to the flight was arduous and lengthy. The flight itself was good but the food option wasn’t a good selection. I need to do a Kosher option on my return. Flight crew were nice
Quick check in. Everything went smooth. I don't know what can be done about airline food.
Logan airport construction meant that boarding was chaotic crowded and delayed
Apart of Sky miles delta. And they go everywhere in Brazil
There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.
I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
Very slow boarding, 1 hour late - uncomfortable chairs and crew barely speaking english even at the airport!
4 hours delay, awful food and missed all my connections because of the delay to be rebooks for a flight 10 hrs later back home and never actually make it to my final destination
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
My experience with this flight was extremely negative and resulted in serious financial and personal consequences. The flight departed with a significant delay, which caused me to miss my international connecting flight. As a direct result of this delay — which was entirely beyond my control — I was unable to reach my final destination on time, causing me to lose a previously scheduled hair transplant surgery that had been arranged months in advance. This was not a minor inconvenience. The surgery involved: • A reserved operating room • Medical and technical staff scheduled specifically for that date • Surgical instruments prepared in advance • Strict scheduling that does not allow for easy rescheduling Due to the airline’s delay and poor handling of the situation: • I lost already paid international flight tickets • I was forced to purchase new tickets, incurring duplicate expenses • I spent over six additional hours in airports, under stressful conditions • I incurred unexpected costs for meals and transportation • I lost a medical opportunity that cannot be easily recovered, along with the emotional distress associated with it Although the airline covered one night of hotel accommodation, this did not address the real impact of the delay, nor the significant damages caused by missing a critical medical procedure. The lack of punctuality, planning, and effective solutions reflects a serious lack of responsibility toward passengers, especially when international connections and time-sensitive medical commitments are involved. I do not recommend this airline for travelers with important schedules, medical appointments, or critical connections. In my case, the delay did not merely cause inconvenience — it resulted in the loss of a surgery and substantial financial damage.
Awful experience, A/C didn't work, crew did not do anything about it
La aeronave estaba averiada, 4 horas adentro con diferentes problemas técnicos pero igual querían volar.
Evifente que o melhor seria a Hol cumprir com ssua parte! Vendeu voo dirto Caxias do Sul a Florianópolis e depois alterou, fizemos voo Cxs. Congonhas, com conexão, alem de um atrazo, mais de 1:20 min. Está errado e isso é vender uma coisa e entregar outra...
Fiquei de pé um tempão para embarcar. Apesar de ser grupo 1 e ter prioridade e cadeira premium.Ficamos retidoa e os outros grupos entraram antes... Vai entender este método uruguaio de embarque. Voo sem internet e tv. Voo em aviões mais velhos da gol que tem esta facilodade. Economia??? Pior foi o desembarque. De ônibus e vários fingers libres, vai entender
A Gol precisa aprender comfazer desembarque. Está anos luz atrás em organização. Os comissários são muito atrapalhados.
Kiwi service was terrible they actually didnt make the reservation and their system showed that the reservation eas complete so I had to buy a ticket in the front desk at the moment at and exorbitant price.
Mechanical issues caused our flight to be cancelled 1 hour into the flight; which was an issue they knew about, prior to take-off. There remedy was to reschedule my flights with Delta to JFK and then with United, out of Newark, to Phoenix. However, they never gave me a voucher for the 35 mile trip between JFK and Newark, which cost me $322.00.
Almost 5 hours delayed, no support or info from the company, we got a voucher of 45BRL for food when the local restaurant charges a 100BRL per kg, I had to pay an additional 50BRL to be able to eat and drink something. Poor service and terrible crisis management with the passengers. On top of that, got late for my next appointment in SP and practically lost a day in a hotel I paid over 1500SEK per day
Too much delay in the first two flights, so I lost the connection to the final destination.
So overall the flight was just average and nothing special. They overbooked some of the flights and they ended up running out of overhead storage space so we had to check our carry-ons which wasn't terrible but we were inconvenienced because of the second connecting flight with a long layover we couldn't get our bags until the final destination. Most of the flight attendants were pretty good and overall the meals were not that great because the chicken was dry and overcooked. They also didn't provide butter or any kind of spread with the bread which is cheap and concerning. The American airlines staff at the check-in counter was kind of unprofessional because this lady just started singing in the middle of checking us in and that's weird. The worst part of the flights was the terrible conditions of the bathrooms which were unclean and did not have toilet paper or toilet tissue available which is kind of insane for a 14-hour and 8 and 1/2 hour flight.
This was a hard flight. 3 delays out of OKC (1 on the Tarmac). Delay in Atlanta coming to Dallas. total travel time was the equivalent of driving from OKC to Atlanta.
Very disappointing. Flight was delayed by 1.5 hours and food options are very underwhelming even for first class seats (same food given to economy seats)
Our flight was delayed 3 times and this is why I am giving such low reviews. Everything else was okay but being in the airport at 4:30pm for my initial flight at 7pm to not leave until after 9:30pm is insane,
Appreciate having multiple food options for allergies. Nice to have an extra seat between us for comfort.
The flight was on time/early, attentive crew, and everything overall went smoothly. Disappointed that WIFI was not working for the flight.
Arrived 40 min early which was great - sat in runway for 35 min so no gain. Then waited for luggage 45 min. They need to staff accordingly knowing its one of the busiest week in Phx
My flight was delayed for 17hs because the pilot forgot his passport!!! What a joke. AA used to be a great airline, now I have to think twice before flying with them again.
Initial flight was cancelled at the time of arrival to the airport, flight alternative requires switching from direct to flight with a layover, and the plane felt like it would split apart, it was so rattle-y.
When the first leg of my American Airlines flight from Atlanta to Miami to Sao Paulo to Brasilia was cancelled because of a tropical storm in Miami, American Airlines put me on Delta Atlanta to Sao Paulo where I caught my original Sao Paulo to Brasilia flight. American Airlines could have put me on a flight the next day or even 2 or 3 days later. But, the agent went above and beyond and made sure I got to Brasilia on time.
