The crew was efficient and helpful. The cabin was comfortable, and the airplane seemed new and spacious. Boarding and baggage, and instructions given by the ticket agent fir retrieving ones baggage in Atlanta were clear and excellent.
The challenges of a long distance, overnight flight are very hard to adjust to and difficult to mitigate in economy class. It is just uncomfortable.
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
Por viajar con niños no puedo hacer web checkin y al llegar al aeropuerto tengo asientos dispersos aún los definidos como Child!
Al regreso llame para reservar asientos telefónicamente antes, pero al llegar al aeropuerto no me respetaron la reserva y nuevamente me dieron asientos separados aún los de Child!
Impresentables
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
Nearly impossible to make a change if booked through KAYAK site.
Baggage policies and fees very different from US carries and a bit of racket. Be careful.
I flew down to Asuncion, from Newark to Miami to Sau Paulo Asuncion
When I was to fly back Gol would not let me fly they said I need a visa . That is totaly wrong I did not need 1 I had no carry on and did not leave the gate area. Why did they let me fly down and not back the same way? I have myself and % employees that fly to Asuncion and back every month. This is the first time I tried Gol and is definitely the last. I had to go back to my hotel and book a new flight on Tam .
I should get a refund
I flew down to Asuncion, from Newark to Miami to Sau Paulo Asuncion
When I was to fly back Gol would not let me fly they said I need a visa . That is totaly wrong I did not need 1 I had no carry on and did not leave the gate area. Why did they let me fly down and not back the same way? I have myself and % employees that fly to Asuncion and back every month. This is the first time I tried Gol and is definitely the last. I had to go back to my hotel and book a new flight on Tam .
I should get a refund Bob 1-973-772-0137
Entertainment was diverse and had good recent movie options.
My seat was unable to recline (last row of plane).
Service was a bit brusk and at times not very kind. Flight attendants seemed very rushed and inattentive. Food was average.
Second leg seats were roomy even though I was not in comfort rows, flight left on time on the second leg, flight attendants were curteous on both flights,check-in staff also curteous on both airports. The price was right.
First leg flight was one hour late, seats were tight on the first leg even though I upgraded to comfort, and only water was served.
Check-in took a long time to start. Only 3 hours before flight even though the attends were already there.
The in-flight crew was really bad. The flight attends made really loud jokes with each other and screamed instead of using the communicator systems. I´ve already travelled with tam other 6 times this year and the crew was always very polite. This one was really bizarre.
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