Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Pros: "The poor cabin stewardess was working the whole time as it was a short flight."
Cons: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Cons: "Work on those delays"
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Value for the price."
Cons: "Flight was 20 minutes delayed"
Pros: "Friendly service, smooth flight"
Cons: "Some seats were double booked, which was not realized until the plane was fully boarded, which caused very late departure, which almost caused us to miss our connection in Paris. Also the bathroom became a mess - slow to restock toilet paper, etc."
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Pros: "The staff are friendly and passengers quickly get on and off the plane."
Cons: "I travel this route (ATL - MGM) often and it seems like half the time I use Delta there is an issue with the plane including times when the flight has been cancelled. This time the plane left the gate and some fifteen minutes after sitting on the tarmac was taken back to the gate. The issue was said to be an element that keeps a sensor from freezing in extreme cold weather. The less than one hour flight took two hours to complete. This should have been dealt with as a maintenance issue but Delta doesn't seem to think so. The planes on this route make Delta a LOT of money as it is one of the most profitable routes in the US. You would think Delta could invest in keeping better maintained planes on the route."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."
Pros: "Efficient boarding"
Pros: "Nice equipment for the ride and pleasant staff"
Cons: "It was a smaller airplane."
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "Always a good experience with Delta! They’re the best!"
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Cons: "A flying chicken bus. The air conditioning was really loud."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Pros: "On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!"
Cons: "So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!"
Pros: "Staff of KLM were friendly."
Cons: "Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat."
Pros: "Great crew. Excellent plan and flight crew. Made great time and room in the cabin was very good."
Cons: "I was on a mission trip with a team that brought only 8 bags for 4 team members. When we arrived in Tegucigalpa, 4 of our 8 bags were not there. In fact, those 4 bags were 2 days late because of the fact that Delta did not want to inconvenience any more passengers. Since our team was already inconvenienced, we continued to be inconvenienced until other passengers bags could be loaded along with our bags. There were four churches and hundreds of children that could not be ministered to because our team did not have the necessary supplies. This happened because of this policy and oversight of Delta's."
Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"
Cons: "The flight was almost full. Disgusting"
Cons: "The flight was over an hour late, that knocked the POTENTIAL top rating down to a max of 4 out of 5 stars ......"
Cons: "The ride was a little bumpy but all in all it was a good quick flight"
Pros: "I liked nothing about Frontier Airlines. Horrible service, cramped seating, unruly passengers and the flight time just kept getting delayed. I never want to fly with them again!"
Pros: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "3 hours delay made me miss the next flight from MIA - GIG. I had to then spend the entire day at the airport with no accomodations provided. Terrible costumer service."
Pros: "I got what I paid for & that's all I expected ....."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "New airplane, clean. Quick boarding."
Cons: "was obligated to check-in at counter instead of online. Carry on check-in is misleading. Single personal item allowed of minuscule size. If website does't have option to add luggage if purchased through third party and have to call customer service to have carry on added. 30 dollars plus 5 dollars because you called in. At airport luggage fees are ridiculous. 45 dollars for a carry-on...."
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Cons: "Soft drinks are not free,"
Pros: "I didn't like anything."
Cons: "The plane smells, the air quality is staler than the norm, the seats are uncomfortable, the people who work for frontier are rude and no one will accommodate you for anything."
Pros: "The time the flight took didn't even noticed the time. The crew was professional."
Cons: "The food choices aren't really good. Not much to choose from... our flight was short but wouldn't fly for more than 3 hrs."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Cons: "The annoying kids that sat by me.Lol"
Pros: "The flight was ok. The money you think you save on the scheap flight you lose in additional expenses such as carry on, seat selection, and so forth. I probably wouldn't fly them again"
Cons: "Additional incurred expenses. Seats were not comfortable."
Pros: "The seats were comfortable but it was dirty. Garbage and crumbs on floor."
Cons: "That it was dirty."
Pros: "I like the crew, they're very nice very attentive."
Cons: "The thing i didn't like it, it's they don't give anything on the fly, if you want water or a Coca Cola they charge you. They don't give you nothing. At least put some fee water. And the other thing it's they charge you for any bag that you take whit you. Come on guys, at least give one whit the passenger. Don't be so cheap."
Pros: "There was a screaming drunk girl 6 rows behind me the entire flight"
Pros: "My seating upfront amazing , baggage claim was easy"
Cons: "Seats. No entertainment (i.e TV). All snacks and drink weren't included in airfare; had to pay for water!"
Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"
Pros: "The flight was on time and everything was smooth."
Cons: "The flight attendants were not friendly at all."
Pros: "Everyone was very friendly"
Cons: "Cokes, sprites etc should be free"
Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"
Pros: "The ticket check in experience was wonderfully. That was the only good thing I can say about this flight"
Cons: "Every single crew member aboard my plane was exceptionallying rude. All of them looked like they hated being there. It was not just that they were rude to me, I witnessed several different occasions. Everythinggood from a stewardess who lost her temper with a man who didn't speak English for simply not putting up his tray table to the out right disrespect for a man who just wanted some water. I was in shock for the duration of the flight and spoke in depth about it to my girlfriend who was also appalled at the customer service. I do not expect everyone to love their job, but I'feel you work in customer service I do expect you to do your job. I am active duty military and when I boarded the plane, when called, I was looked at by the ticket woman like I was somehow doing something wrong. I expect more out of an airline if I am spending that much money to go on vacation. I feel that the worst part of the experience was that the incidents I witnessed were not only from one worker. Every single one showed a lack of respect and a level of rudeness I have never seen. I usually do not take the time to review anything but because of just how bad this flight was, I decided that this will be my very first review. As of now, if asked their is no way I would ever advise someone to fly with this airline. I would in fact tell them to rebook if I found out they were. I hope you can make this right for the people aboard that flight aND fix the problems that led to this issue."
Pros: "Seats are short on seat padding. I was told that it would recline. . The.crew was great."
Cons: "Add a buck to the bill and give me coke. Don"t need a snack."
Cons: "Who charges for carry on bags? And why are the seat so small. I'll never fly with them again"
Cons: "There is a lot to complain about with this airline. I cannot comment on the comfort, food not entertainment because I missed my flight. Granted the flight missing was not the fault of the airline however I would have imagined that the staff would have told me in no way would I make my flight with the security lines the way they were. Once we made it through we ran the entire length of the airport to try and make the flight in hopes that they might delay the plane. That's is not the whole complaint because it happens. However; my bags flew with the flight I missed. The ticket agent assured us the bags would get to the destination and I could pick them once I arrived on the later flight (through a different airline). When I arrived NO employees where to be found. The "helpline" not helpful not even to tell me if the bags were there and lock and I could get them in the morning. Instead I was talk to condescending and rude, thanks to Kim in Colorado. I stayed the night over since my home is 3 hours from the airport. Next morning at 8:30 I call to speak to someone, helpline again unhelpful. Could not tell me when someone would be there or anything about my bags. I show up the airport. No staff. I waited for an hour and half for a ticket agent. Once I posted on their social media page that I was unhappy that person told me when they would be there and their hours. NOT THE HELPLINE but I already stood around picked up my bags and was out of there. I will never fly this airline. They nickel and dime you and have terrible customer service."
Pros: "Tbe crew was awesome! Seat didn't decline but it was in an area that they "used" to in the not so distant past so you'll want to upgrade to a stretch seat if that is important to you. There should be a N/A section for food and entertainment."
Cons: "Having to wait on the First Aid Kit to get certified. Delayed take off for over 30 minutes."
Pros: "I was charged $40 for my bag, $2 for a soda that I didn't finish and my seat was $42. The 6 gate crew members in Atlanta were a joke (1 was eating a bag of cheetos). They allowed 4 people to run up the gangway to the plane without checking their tickets before the plane was cleaned from the previous flight. They had to call security to be sure the men never made it on board. They were extremely unprofessional and unorganized. Upon embarkation I had to remind her that I had a ticket that she needed to check! I required assistance with my bag, and had to shove it under my seat because i couldn't lift it. I will not be using them again. BTW, my American ticket was $26, included 1 bag and beverage service."
Cons: "I have never flown an airline that has to explain to the passengers that they must sit in their assigned seats. This statement was repeated several times during the boarding process. I have never experienced a flight quite like this one, the gate agents boarded no less than 6 or 7 times to escort people to their seats. We were over 30 minutes late leaving because of "weather" but I believe that it's code for incompetence. The flight crew were the only professionals on board. I have to say the woman at the ticket counter was quite helpful and very calm even when passengers became upset with her for charging the bag fee. The flight attendants were friendly but not attentive."
Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."
Cons: "Delayed almost 3 different times.. Awful seats!!"
Pros: "Cheap flight. Didn't need food or more than my free travel bag for the weekend so it was perfect."
Cons: "Cabin was messy, seats uncomfortable. Glad it was a short flight!"
Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."
Pros: "Very nice crew!"
Cons: "Delay from Miami to Atlanta"
Cons: "I booked my flight and when I checked in I had to pay an additional $16 to reserve a seat. Once you pay for all the incidentals, I would have come out cheaper to book on AA or Delta and have a much nicer experience. I felt like i was on a Greyhound bus."
Pros: "nothing really. They've got all these sneaky fees so there is nothing low fare about them."
Cons: "6 hour delay because of a leaky gasket. They said they would email vouchers of some small amount, which they haven't. Unable to check in online because their website was working so they charged me extra at the airport desk. The people really have no interest in helping you out which is only reflective of the upper management. For a low fare airline, it's actually pretty expensive and very unreliable. I will get my own pilot's license before I ever have to consider flying with these people again. Anyone can handle cheap travel as long as it's cheap. This is cheap travel that ends ups costing way more than American airlines or jetblue. And try putting a price on losing an entire day waiting for them to fix the plane."
Pros: "The seats had a surprising amount of legroom, and the staff was nice (though i'm not sure why there were as many as a normal flight from another airline, since they don't do anything beyond the safety demo)"
Cons: "You are not adequately made aware that you will be charged for carry on unlike other airlines. And in doing so, the price of the ticket goes from being impressively cheap to being more than a flight from another airline that has more included amenities, like actual refreshements and free carry-ons. You also get charged for just selecting a seat, not a special seat, but ANY SEAT AT ALL. So the price you initially see when searching for flights is quite misleading. In reality, you should ad at least 50 bucks to any frontier ticket to get a truer picture of what the price would be for a normal passenger with a single carry-on that wants a particular seat."
Pros: "I have to admit that the seats were more comfortable than they looked. But I could not recline."
Cons: "The delays, several hours going to Atlanta and one hour coming back. It appears this is typical for Frontier. Also, $40.00 for the carry on. The deal I thought I had was not a deal. By the time I paid $80.00 round trip for two I could have taken a more convenient flight for the same money without paying for my carry on. I went with Frontier because I thought I was getting a deal. I felt nickled and dimed, pay for soft drinks??????? But the worse was the delays, with no explanation at all!"
Cons: "After checking in the night before, we arrived at the gate only to be told the flight was overbooked. We watched for over 15 minutes, more than 10 people run to catch the flight with seconds to spare-only to be told we werent going to get the seats I booked a month in advance. We'll NEVER (almost) fly Frontier again. Only saving grace-a nice supervisor (Mandy) got us a refund plus some. Thank you Mandy."
Pros: "Everything was excellent"
Pros: "The seats were nice. Price of the ticket good..but (see below)"
Cons: "But by the time i paid all the up chargers and fees. I should have just went with another carrier."
Pros: "Everything else was ok."
Cons: "Baggage cost"
Cons: "Overall great experience. Thank you."
Pros: "We got to our destination eventually"
Cons: "Too many delays"
Cons: "We arrived at 3:20 for a 4:05 flight, attendant said we couldn’t board and were too late, I’m a Delta skymiles member and frequent flyer with American Airlines, I’ve never know an airline where you have to be there 50 minutes in advance, we were at the gate and they said no, how long does it take this horrible company to close the door."
Pros: "I got to my destination."
Cons: "This is the cheapest for a reason, and honestly the worst airlines I’ve ever seen. Everything was horrible. 3 hour delay, flights canceled, and people everywhere. The weather wasn’t bad and all other airlines were running smoothly. Also, they charge for everything! Even carry on a and water cost money! Ghetto airlines for sure."
Pros: "Everything was great!"
Cons: "I didn’t like that we had to pay for our snacks. I also had to pay for my carry on even though it was small."
Pros: "Flight took off and arrived on time."
Cons: "Navigating the Spirit Airlines web site is like dealing with a used car salesman; you have to watch every single step of the way, because they will add unnecessary, unwanted charges if you are not careful. After this trip, I will never fly Spirit Airlines again. I wish I had booked a 1-way flight, rather than round trip, so that I could return on a decent airline. There is a reason that Spirit gets a 1-star rating on www.consumeraffairs.com/ If I have to fly to Atlanta to Philadelphia again, I will take either United or Delta."
Cons: "At least 12 delay changes due to mechanical failure. Original departure was around 3pm on Sunday then it changed to 830pm, past midnight then 1 pm Monday. The gate staff was not trained to deal with customer service disputes. We were poorly informed about statuses. A food voucher was given to us minutes before any restaurant closed so I couldn't use it. I ended up booking another flight with another carrier. When the after midnight delay notification was rendered, I called the outsourced customer service and received no recourse for my inconvenience. Not even a comp checked bag. I was given two $50 vouchers but I don't plan to ever use them again. I'd rather have my refund plus the difference for the other flight and rental car I took just to get home. I also have lost wages."
Pros: "Flight was cancel and the flight customer service mention that it wasn't non refundable on the behalf of the flight I have a whole lot to say very disappointed this is the first time I ever flew and the action that were taking"
Cons: "Horrible experience not a reliable flight"
Pros: "This was the worst customer service I have ever had with any airline. Arrived 56 minutes before departure time but due to too many customers and attempts to let one of the reps know, that I was almost running late, by the time I retrieved my coupon, it was 4 min past their stupid 45 min check in time. And I was told there is nothing they could do but rebook for the next day. Never again will I travel on spirit. I would rather pay more than take the so call poor spirit"
Pros: "NOTHING. IT NEVER HAPPENED!"
Cons: "The flight was cancelled on short notice and I lost a lot of money in addition to the cost of this trip."
Cons: "I didn't realize the bag that I used as a carry on 2 1/2 years ago was now "too big" and I had to pay $57.00 each way - (to and from destination). I was told by another passenger that it was only spirit who does this. Thus making the "cheaper" airfare - NOT cheaper. Also - NO free beverage or snack. Must pay for those as well. My experience will make me totally rethink about using spirit airlines next time I travel."
Cons: "It took a bit longer to start boarding this flight, I'm not sure the reason. I just know that we began boarding closer to 2:40 than the 2:20 mentioned, which also led to a bit of a rushed boarding to get the flight out in time. After everyone was boarded and seated we sat at the gate for longer than normal as well. Of course, this may have been something to do with flying out of ATL? I know a lot of flights go through there so it wouldn't surprise me if there were mini-plane-traffic-jams."
Pros: "Everything went smoothly"
Cons: "A lady helping to help us print boarding passes wasn't very professional. She just said, "you have to print your boarding passes before you go check in your bags." Her tone was commanding and rude. Could use improvement and some fine tuning. I know she didn't mean to be rude. Just needs more training. I got the notice of the gate change when I got home to Baltimore. And things are just too expensive. Even though I checked my bags and paid online, I still paid $40. Too expensive. And you pay for every little thing. I would fly Spirit again, but likely not my first choice."
Cons: "The ticket appears nice and cheap. but it isnt. they charge you 55 dollars for a checked bag, another 55 dollars for a CARRY ON bag, AND their weight limit is 40 LBS instead of 50LBS, so if you have a normal checked bag it's actually going to be almost 100 dollars. If they could have I am sure they would have charged me 25 dollars for a seat-belt and charged me 10 dollars for using the airplanes bathroom. They are the epitome of money grubbing cheapskates. this is not to mention the seats being at least 4 inches closer together than any other plane I have ever been on. crammed in their like sardines. Spirit airlines is a complete pile of $hit and I will never be flying with them again."
Pros: "We didn't die tragically young in a fiery inferno of plane parts."
Cons: "This is a very long list and repeats much of what I previously mentioned (hidden fees, lots of 'em), but I will add that at the gate there was some sort of mystery drama that led one of the staff members to some pretty exasperated proclamations. It seemed like a bunch of high schoolers running an airline with the amount of professionalism one might expect from a pep rally. We seriously had concerns about the staff's competence at that point. The strange smell just prior to take off and the instruction to close our vents so the plane could take off didn't do much to reassure."
Cons: "We checked in at the kiosk and then got in the baggage drop line and it was an hour long. Fortunately we were two hours ahead of schedule so we made our flight no problem. The poor couple in front of us missed their flight and was told that it was their fault by the front desk. The front desk person said that they had called for their flight and they should've responded. I can tell you that no one ever mentioned any flight. It wasn't like the line was to check in, it was only to drop the bags and it took forever. Very poor service and I feel so sorry for the people that we're headed to Texas and Missed their 7 o'clock flight. I find it also misadvertisement that we paid $49 for the flight one way and then had to pay $55 for the carry-on. Really the flight was for $104. Next time I will check for all and any options instead of Spirit and be willing to pay more money To go with another airline."
Pros: "Very friendly staff. Tried their best to diffuse situation. Flight back was good, first flight to destination was terrible"
Cons: "Had to circle around ATL Airport for an hour and then rerouted to Myrtle Beach, SC. After plane was fueled, it got canceled and the only solution the company had was to have everyone take a bus from Myrtle Beach to Atlanta. 6 hour drive. Waited 5 hours for busses to arrive. A 3 hr flight turned out to be a 15 hr journey to destination. Crazy."
Cons: "Flight was canceled and no attempt was made to find another flight that weekend. We were sent four different places to talk to agents. As tempers flared, someone handed out cards and said to go online for a refund. When I went online, I was directed to call. My $98 roundtrip ticket with seats and one bag ended up costing $200. My credit card bill also contained a $59.95 charge that Spirit couldn't explain. The credit card company removed it. Why does anyone fly Spirit?"
Pros: "Flight cancelled for no reason said weather but there was 12 other airlines going to Tampa also left us hanging refund would take 10 days. No comp of any kind. Will never use this airline again and strongly suggest you do not either. Our flight was only a one way and 1 hour flight and they couldn't even get that right. Talk with other passenger said this is the 4 Th time for him never again"
Pros: "That I arrived to my destination in time and as scheduled."
Cons: "There was no indication anywhere in the reservation process of the costs of bag checks and the "privilege" of a carry on. I was also never sent an email prompting me to check in online and check bags there. (I'm told it's rather cheap if you do it that way) Instead, I was greeted with a 49 dollar fee for my carry on, and 53 dollar fee for my checked bag. That was bumped up another 30 dollars when I discovered bags above 45 lbs are charged extra on spirit. I ended spending more than twice the value of my ticket just for bags, for markups I was never told of and could not of reasonably anticipated as a consumer. This, combined with less than professional conduct from spirit flight attendants, fellow passengers, and the ridiculously uncomfortable conditions on the plane, means I will never be flying with spirit again, and will trust kayak much less. As a comprehensive trip planning service, kayak should be able to generate plane travel costs, and have options to include associated costs such as baggage, with the price of the ticket in flight price tracking. This is a necessary feature for any company that provides a service like Kayak."
Pros: "The crew was very professional and accommodating. Very friendly (both pilots and the flight attendants)"
Cons: "Not knowing that a carry on and a check in costs over $50 each (spent over $100, luckily I had the funds but prior, there was no indication of the extra costs being that high) It would have been cheaper to FedEx my luggage. The seats are "pre-reclined" and I could not recline them anymore (I am a tall guy and was looking forward to leaning back a little). the seats were worn down with use (not appealing to the eye)"
Pros: "Loved the flight attendants. Very helpful and grateful they were willing to help me relocate to another seat forward of the rear."
Cons: "When I went online to purchase a seat the only one showing available was 28E at the far back of the plane. When I entered the random choice the assignment was 26C.... why was this one not shown??? And why couldn't I purchase a seat forward of the rear??? This flight was half empty. Thankfully the attendant moved me up to Row 11 which was totally empty. I do NOT like sitting in the back of the plane and that is why I try to purchase a seat over or forward of the wing. NOT a happy camper over this."
Pros: "I guess I don't like anything that spirit has - except for the price which I finally disliked"
Cons: "I have my flight at 9.30 AM and I was at the airport by 8.30 AM. I had to find out where the check in counter is and I was at the check in counter at 8.40. By the time my turn came, it was 8.50 and the agent said I am late as the gate closes 8.45 AM. There is no mention in the itinerary that the gate closes 30 minutes before departure and I was there 45 minutes before the take off. I didn't get a next flight. Now, I can't even cancel the return flight and I lost all the money for the trip. I called the customer service and they said they cant do anything except to book another ticket the next day. Why do they think I would ever travel with them again!!"
Cons: "Didn't like the fact that my $100 flight went up 80% to $180 just to add one single bag then another $60 to check in at airport plus another $60 not to sit in back rows. I cancelled flight and took American Airlines for $147 which included everything that Spirit wanted to charge me $300!!!"
Cons: "Online check-in did not work, app check-in did not work, kiosk check-in did not work. Despite efforts to save money, I was forced to pay over $110 in additional fees. Service counter attendants were not friendly. I asked if I could fly standby on an earlier flight since I had gotten to the airport 4 hours early. I was told "This is not Southwest, you can't get on an earlier plane without paying $120 for it". Flight was changed to a new gate but wasn't updated on the monitor. I had to check flight aware to see what gate we were at. Flight attendants were rude and boasted about being the youngest flight crew in the sky, which is nothing to boast about. There are many veterans of the sky that exhibit amazing customer service and flight expertise. This Moto degrades those who have spent 20 + years in the sky making sure we are safe and comfortable. I would rather have a former fighter pilot with combat experience flying my plane. So spirit airlines, do I think you being young is an advantage over the other airlines, No. I care about customer service and safety. And I have yet to feel that from your airline. From the check-in counter to the flight attendants, the staff treats customers without respect and then charges you for it. I'm done."
Cons: "The staff was rude to us during boarding and they seemed to care less about helping people board. For example, we were trying to find a space in the overhead compartment, the flight attendant in the back of the plane was on her cell phone and she said "just keep looking for space." WOW!"
Pros: "The flight crew on the plane were very professional."
Cons: "The flight was delayed 5+ hours. The staff in the gate at the Atlanta airport were not trained well in how to handle situations like this. It took a very angry, frustrated group of customers venting to get them to try to get better updates than just reciting the time delay. We were to have left at 5:35, essentially dinner time. They didn't offer food vouchers or coffee/water, nothing until their PAYING CUSTOMERS became irate at the lack of information. After 3+ hours, they finally had people wait in line and they handed out 14.00 food vouchers, which was a pathetic response to the issue."
Pros: "Both flights boarded fast and left on time or early. I liked that I got everything I would normally get with a Delta flight for a lot less money. Sure they charge for drinks but I'd rather pay $3.50 for a coke than pay $150 to get it free on Delta. Seats were snug but so are Delta and American seats on most flights so I'm used to that and it was comfortable. And very cheap to upgrade to exit aisle or business class if more room is needed - which I did on the flight home because I had to work on my laptop. Staff was GREAT!"
Cons: "Tray tables are very small. Not enough room to work on laptop unless you upgrade to business class or exit aisle. Little armrest room so be prepared to rub arms with your neighbors. Don't make us listen to ads for your credit card promo. Hate when airlines do that because we are paying to be there and shouldn't be subjected to ads we can't get away from."
Pros: "Never fly this airline, they are horrible! I called several times about my flight because I knew I would be late trying to make the flight and they were rude. Customer Service is horrible. They cheat people out of their money smh. Terrible. I'm currently looking to sue!! Don't fly with them. No matter how cheap it is. Fly with Aleigant or Frontier first. Least they won't just keep your ticket money if you miss a flight they will make amends. SPIRIT is tacky, classless, and just overall a terrible airline. They need to be out of business. Seriously. Don't say I didn't warn you!"
Pros: "To upset about what went wrong to think about any thing positive."
Cons: "Flight was delayed for so long, that when we factor in the time that it toke to wait plus the two hours that I had to show up in advance plus the 45 minutes that I had to wait for my luggage, it would have been more convenient to drive From ATL To Tampa, The reason given was that there was no crew to flight the Plane, I missed the meeting I was supposed to be attending, so, I ended up just flying to Tampa For the pleasure that it is to fly in Spirit where they nickle and dime you for every single thing even if your flight is delayed for the same length of time it would take you to drive to your destination."
Pros: "The plane from Atlanta to LAX was new and comfortable. We met 2 friendly crew members in Atlanta at the gate that helped us because James at the check in counter was rude obnoxious and not helpful."
Cons: "Your website is the worst airline website I've experienced and I travel 5-6 times per year on other airlines. Somehow the baggage choices I made at booking did not register and you made sure I paid double at check in. You crew member James in Atlanta was rude and unhelpful. We couldn't understand what he was saying to us and when we asked him a question he was obviously annoyed that we spoke and let us know it. I manage a company with 90 employees in a sales enviroment and he would not work for me 10 minutes. Your business model is disingenuous at best and ends up being a rip-off. You advertise low rates on Kayak and other sites that say nothing about your baggage fees and extra charges. Only after the flight is booked do you find out about the extra, and may I say ridiculous, baggage charges. When the final bill is tallied any other airline would have been cheaper and the service would have been better. This was my first and LAST Spirit flight."
Pros: "Not one single thing!"
Cons: "Having to fly on Spirit, your crooked, deceitful, poor customer service ways. You are the bottom of the bottom! I can't believe that our government allows you to stay in business. Your planes are dirty, reeks of puke, and unsafe. It's only a matter of time before people start having health problems because of your dirty nasty planes and before the planes start falling out of the sky because of the old, poor maintained planes. Do us a favor and merge with another company who knows how to run an airline business like Southwest, American, Delta. Better yet, just SHUT DOWN!!!!!!!!!!"
Cons: "Everything else. The crew was unenthusiastic, unhelpful, and borderline rude; I was forced to return to my seat multiple times while waiting to enter the bathroom, although other passengers were allowed to move freely. The bathroom in the front of the aircraft was out of service. No complimentary snack or drink is offered; you must pay for the limited selection of snacks and beverages avaialable. Everything from the seats to the menus were tattered; the pouch in back of the seat in front of me has not been cleaned before the flight so to my surprise, I found garbage as I reached for my menu. There is no form of entertainment available; no radio, televisions, or wifi. Nothing about the flight was pleasant and if it had not been the only direct flight available for my destination at the time, I would not have chosen Spirit. This was my first and, hopefully, last time flying with Spirit, barring an extenuating circumstances. You get what you pay for and with Spirit, that's not much."
Pros: "Boarding was ok"
Cons: "Extra charges for everything, not even a free soft drink. There was a lady with 2 kids sitting directly behind us that talked the whole flight from Atlanta to New Orleans. It was rough."
Pros: "The crew. They were nice and respectful."
Cons: "There are kits of fees that you are not aware of until the day of the flight. I can't believe they charge $55 for a carry-on and they don't even give you water in the plane!"
Pros: "On time"
Cons: "It felt like I was knickeled n dimed every time I wanted something I was charged not a big fan of that style of flying"
Pros: "There was a Hispanic gentlemen who told jokes over the intercom and was very nice to passengers"
Cons: "In general, the flight crew seemed jittery, restless, chattery. They seemed unaware that it was an early morning flight, and passengers might be trying to sleep. The lights were turned on halfway through the flight, which seemed inappropriate for those who wanted a quiet morning to sleep. I was in the last seat in the back, and the flight crew would keep shifting around their own luggage in a disruptive way, chatting at a higher volume than appropriate for sleeping passengers. And collecting trash every five minutes seems a bit much. Overall, the experience was the worst flight experience I ever had."
Pros: "Cost of ticket I gave good review because the staff was very nice quick and easy boarding and unboarding. No entertainment or food was chosen for this trip"
Cons: "That it was cheaper to ship my bag home than to get it on the plane"
Pros: "Left on time, quick boarding."
Cons: "They charge too many silly fees."
Cons: "Check in at Atlanta airport was a mess - there were several lines and it was not clear which line i should take to check in for my flight. Despite i arrived 2 hours before take off, I almost missed the flight."
Pros: "I like getting out of the airport and vowing to never fly Spirit again."
Cons: "Spirit's computer system had an "error" which marked me as a security risk. I had to go through intensive security screening TWICE. I was given a hand written ticket that was not honored at the gate stating their computer error has blocked me from flying. With this status I was unable to take my flight or rebook one. Luckily I got a full refund. Definately not worth the hassle and airport drama I will NEVER fly this airline again. I feel sorry for their employees who have to deal with such a shitty system."
Pros: "Someone was in my seat and had to wait till one minute before take off"
Pros: "If you're interested in a quick flight- UNDER $300 almost ANYWHERE**, THIS is the airlines to fly.. It's simple, fast, and got to my destination with little to no hiccups*"
Cons: "Wow, the comments below are all similar.. Look, Prices should be announced as: (ex) Atl to Orlando $160+baggage.. <--- I've heard SO MANY complaints from passengers about baggage fees.. Look, If it's one of the only ways to get extra income, then a simple carryon fee for $25 should be attached accross the board* Even IF someone didn't have a carry on, the $25 should still be within the ticket- THAT WAY, you won't have disgruntled customers having to cough up an extra $50-100+ at the check-in.. AFTER they probably spent too much on their travel.. (Not saying only poor people take Spirit, but there IS a reason people fly with them.. Because it's supposed to be economical*"
Pros: "The flight I ended up taking was quick and actually left on time"
Cons: "I had a 6 am flight. At 5 am we were told that it would be delayed until 10:30. At 8 we were told it would be delayed until 11:30. At 11:20 they announce that our plane landed and just needed to unload and get cleaned and we could start boarding shortly. Two minutes claret we were told the flight was cancelled. They told us everyone would fit on the 3:49 flight that would arrive in Orlando at 4:10. By that time I was tired of waiting and just wanted to get to Orlando so I asked to get on the flight to Tampa that was leaving at 12:15. The airline wouldn't get me a flight that was with delta that would have leaf at 6:55. They only offered a seat on one of their later flights, a refund, or a $7 meal voucher. That meal voucher wasn't even enough to cover the cost of a bagel and coffee. Also when I purchased the ticket it didn't say anything about paying for a carry-on bag. When I got to the airport I found out I had to pay $55 to take my carry-on. This was my worst flight experience."
Cons: "Seats are to close and small no space between the three not a happy camper"
Pros: "The low price flight ticket, until I realized it was $50 to check my bag. Would've rather flown a MUCH nicer carrier with half the bag price. Not likely to fly again unless it's crazy cheap for a short distance."
Cons: "Too expensive of a bag check fee. Small seats. No entertainment. No free food. Cheap, cheap, cheap. No thank you."
Pros: "Flight attendants"
Cons: "Delays. Attitude from the gate"
Pros: "I liked the seat."
Cons: "I had no contact with flight attendant, and how could gate attendant let people on a flight that was nor schedule for the flight. I didn't like to be charged for every single thing, like printing a boarding pass."
Pros: "Nothing, Pure bait and switch! The only thing about no frills, was the no frills! No anything, charge for everything, before you are done you pay more than other airlines, with horrendous service,(they don't talk on the phone to you, even to check in!), terrible personality of employees, seats that are plastic and Naugahyde, that don't recline. No food on board, at any cost except for chips and drinks for outrageous costs, no entertainment,(not even an airline magazine!) All of this because of low fairs, that are all bait and switch! Deplorable! As an ex flight attendant, that has flown thousands of miles during my flying career, and thousands since, this was the worst experience I have Ever had!"
Cons: "Everything! Horrific!"