Pros: "On time departure and arrival"
Cons: "Don’t charge for seat assignments or carry on luggage"
Cons: "I ordered food and they forgot about it, didn’t get a refund or anything"
Cons: "Flight entry was delayed. Refreshments could have been offered given > 1 hour wait as a gesture of kindness. Baggage Claim was terribly slow adding on another 40 minute wait. The customer is clearly not the focus of this airline."
Pros: "Seats need more cushion"
Cons: "Have more bilingual (Spanish) crew members to assist the elderly. Wheel chair or the MAAS was not provided even though the plain ticket had the provisions added on to it."
Pros: "Everything was done in a timely fashion ...... I got a GREAT price on a relatively last minute flight ..... I got to Atlanta EARLY !!!!!!"
Pros: "The boarding went quickly and was well organized"
Cons: "That the price to take a small carryon was just as expensive as taking a large suitcase, ended up having to pay and extra $80 r/t for a small bag and I just that's standard for them. There were no barf bags in any seats, believe me everyone around us was looking as the person next to me was getting sick on the landing because it was crazy rough. When we finally were able to get an attendant over she was as rude as could be, I'm sure this sick person next to me was sorry she "inconvenienced" the crew member, if they just put bags in the seats pockets like every other airline this wouldn't have been an issue. The seats were very uncomfortable with no padding and not able to tilt. The tray tables were nonfunctional, too small and did not extend to get anywhere close enough to reach you. The plane ride itself felt like we were on a old school bus on a gravel road. I had a round trip ticket with frontier and both trips were equally as bad. I will never travel with them again, Most of us weren't even sure if we were going to survive take off with out the plan breaking or something."
Cons: "My seat was double booked. Felt uncomfortable. Instead of admitting mistake makes you look like you dont belong in flight. Unprofessional . Never flying frontier again. Rather pay extra for comfort and security"
Cons: "Frotier airline is rude and not helpful when they are at fault with an issue."
Pros: "The crew- they were amazing!"
Cons: "That I had to pay for extras, especially the seat when confirming my flight. Didn't I pay already? I'm sure there are a lot in the fine print but that's why it fine print. It's meant to cheat you That's not very ethical"
Pros: "The flight was not expensive & the departure times were awesome"
Cons: "Having to pay $35.00 for your first bag !!!! & I didn't know that until checking in online !!!"
Pros: "That the flight was over"
Cons: "Had to pay for flight, tiny sardine seat, water and people on flight were in a huge hurry to exit plane at gate, hardly waiting for row by row polite deplaning. At least I had an assigned seat! Baggage took a long time to arrive. The crowd on flight were very loud - awkward personal conversations. Crew were good."
Cons: "Seating was wrong , they gave me a different customer's ticket and had me standing waiting for my seat . Attendant left empty bottle in seating area and walked away . Staff was loud and unproffesional."
Pros: "Price—got what we paid for—a flight. Nothing more. As the flight attendant stated as she offered drinks or snacks, the only thing free is SMILES!!"
Cons: "Not even a free cup of water! Actually, a cup of ice was free—wow!! Only airline I have encountered that does not offer two free carry-on items—defeats the lower price of your ticket when you have to pay for every little item!!"
Pros: "The flight did get me from Chicago to Atlanta successfully, which was essentially the goal. The flight was not at all delayed, which was very appreciated. The staff was wonderfully nice, no complaints."
Cons: "The flight was very simple, I was unaware of their baggage policy before arriving to the airport. Other airlines make it clear how much a carry-on will be, I was unaware, and I felt a little tricked when I got to the airport and paid $55 for my bag. I don’t recall it being clear when I purchased my ticket either. I would have likely gone with another airlines if I knew it would be that expensive for a carry-on. No complimentary beverage service on the flight, which would have been nice. Keep expectations low, I don’t really need entertainment or a complimentary beverage service on the flight, is it nice and very appreciated, yes."
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Pros: "Nice crew"
Cons: "Every time I've flown with spirit there's been long delays. I understand it's a cheaper flight but they should still respect people's time a little bit more than they do. At least compensate us with something for the time we lose."
Pros: "Flight attendants"
Cons: "Food items were expensive, having to swipe my card for a cup of water was quite annoying. Missed my first flight due to baggage being closed out although I tried to check my bags online almost 3 hours before the flight."
Pros: "flight was just fine"
Cons: "I paid for a seat upgrade I did not get... looked like first 2 rows were the large seats I was in row 8..."
Cons: "Attendant were not professional talked personal businesss during flight. Looked tired"
Pros: "It was a no frills flight, but it was a good no frills flight"