On time, comfortable seats with plenty of leg room, nice staff. Pretty good!
On time, comfortable seats with plenty of leg room, nice staff. Pretty good!
I did not like anything about that flight. The check in at the gate was horrible. The inflight service was bad and WiFi was not available for me to be able to entertain myself since it was a long flight.
Becoming shittier by the day. Spirit airlines was way better and gave better value for money.
I asked to be moved near the bathroom due to kidney issues. The gate agent was very kind and did that for me.
The seat side plug ins didn’t work in my row, and I ran out of things to do since my iPad and iPhone ran out of juice. The flight attendant offered me a free drink but I don’t drink. I suggested a free snack box instead and she just shrugged and walked off. Why do us non-drinkers get the short end of the stick?
The flight crew was super friendly. All flights were on-time. Everything went smoothly!
I am an avid customer to Alaska Airlines and I was so disappointed with my flight experience on flight 639 with service from Phoenix to Seattle. This flight was supposed to take off at 7am. We sat on the airplane for an hour before we had to deplane due to a mechanical issue, which is fine. The agents working at the desk let us know that they would update us every 30 minutes with new information about our flight and that at the moment they were only helping customers who, due to the delay, would miss their connecting flights in Seattle, which was understandable. 1.5 hours went by before we got our first update of “unfortunately there is no update” finally, after 3 hours of waiting with hardly any update, I got in line with the rest of the passengers to figure out my next move due to the fact that I was supposed to be at a wedding that night and that I had spent a lot of money to make that morning flight. After sitting in line for over an hour to get help, I decided to call customer service to see if they could help me rebook a flight just in case, to which the agent said she could rebook me for a flight at 3:31pm that had 3 seats left on the flight. So I took it with the hopes that I would at least make the dinner portion of the wedding. I spoke to the gate agent and asked how I could retrieve my bags and he said they will be moved over to my new flight (2 gates down). Finally after being at the airport for 10 hours, it was time for me to hop on my new flight before I came to find out that I was on the standby list after being told that I had 1 of 3 seats that were left. I went and talked to the new agent to which he said, “yeah sorry there was a family who was after you on the waitlist so we gave them priority, so now there are 3 people ahead of you so you may actually not get on this flight.” All I could think about was how frustrated I was that I paid over $400 for a flight to get told that I may not make it home anytime soon. Finally, somehow a kind person gave up their seat for me to get on with compensation for him. When I mentioned that I had been at the airport since 5am (10+ hours) verbatim the gate agent said, “yeah that sucks, but it happens” absolutely no sympathy or support whatsoever. I then asked about my bag and if it was moved to this flight and the gate agent told me “they may not have had time to move it over so you might not get your bags today” so from my understanding from 11am when I changed my flight until 3:31pm my bag didn’t have time to move two gates? That seems ridiculous. Luckily I checked my app and it showed that it was moved. It was a long day of terrible customer service, no updates for new flights, long wait times, no compensation besides $12 for food that I didn’t even receive to my email until I landed in Seattle, having to wait 35 minutes for my bag at baggage claim upon my arrival in Washington, all to miss a wedding that I should have been a huge part of. So disappointing for someone who religiously flies with Alaska and has 4 or 5 more trips over the next few months with the airline and not a single dollar or mile returned for poor service.
Good! Although I wish I didn’t have to check my bag at the gate, when I got on the plane there was plenty of room for the bag.
The cabin stewart took care of my garment bag and then made sure I did not forget it on my way out. The stewardess gave me water after I missed the earlier service (I was asleep). I received good service overall.
It was a great flight and the flight crew was very helpful and professional.
I usually have a positive experience with Delta. Complimentary upgrades are always nice!
The experience was good and the flight departed on time and landed early
On 2 different flights the wifi was horrible and there was no drink or snack service.
Inflight entertainment stopped working as we taxi to runway and never worked again until landing and taxi to gate. Grrrr
Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Quick flight on older aircraft. Sat in last row…really noisy. No video available
Terrible. Delta delays caused us to miss our flight and they did nothing to fix it.
Horrible. First delta flight was delayed. I ran to my connecting flight and arrived to the gate 13 mins before departure. I told the gate agent “I’m here”, she told me flight was closed while giving my already confirmed seat to an stand by passenger. I said again “madam, I’m here with my confirmed seat” and she said “no you’re not here@ and gave two stand by people a boarding pass and let them board. I asked “madam, why do you do that?”, and she repeated “you’re not here”. That was very rude. I’m disappointed of delta. It used to have a good customer service. Things have changed, but not for good.
There was no FREE wi-fi nor entertainment screens at all.
full flihgt but crew and passengers all helped eachother we landed early! however we then had to wait 40 minutes on the tarmac to get into the gate there were people trying get connecting flights, assume its an airport issue but still frustrating
The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.
flight delays, staff only communicating when pushed, food service lasting a grand total of 7 minutes, stuck in seat from 45mins into flight until landing
Crew was great and did their best to make us comfortable and captain came out at the beginning to announce why the flight was delayed, weather situation up ahead, and kept us updated throughout the flight.
they made me check my carryon. There was space in the overhead bins.
Nice flight, nice crew but no cookie or napkin with my seltzer.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
This was a Lufthansa flight. Disappointing main meal. Very rough over Canada and arrival at FRA. IFE was almost unusable.
It got me where I needed it to; not much more. It had no competition so that was why I chose it.
I liked everything about the flight. The service was excellent!
The customer service was excellent! Check-in, baggage check-in, boarding, the flight went very smooth.
Atlanta (ATL)United States
Pasco (PSC)United States