God this was an awful experience. They substituted a small plane for the big plane and bumped 100 people to a later flight with a connection thru an intermediate city, leaving 3 hours later. But that flight got delayed 2 hours so we would have missed our connection anyway and not gotten to our destination until 30 hours later. We spent most of the day standing in incredibly slow lines mislabelled Customer Service. It was nothing of the kind.
The whole experience felt like being abused.
Emirates was the referrer only. The flight was a Qantas flight hence same as any other Qantas flight. The fish dinner choice was over cooked.
I like the luggage allowance-- more realistic than other airlines. The attendants were attentive but perhaps a little overdone on the fake smiles except for the main attendant who had the stressed/more straight-faced look for some strange reason. i probably should have been more tuned into the mechanical visual entertainment on board instead. Got to watch two movies which was great!
The ticket price is enticing and it got me from point A to point B.
Baggage is very expensive. On a 9 hour flight we were given nothing to eat or drink (except water if you asked) unless you bought it. The entertainment also costed additional money. With a budget airline you obviously give up certain luxuries, just keep that in mind n
Continued delays due to maintenance issues (on their state of the art aircraft) caused me to spend 10 hrs in the airport. For my trouble I was given a $10 refreshment voucher. This was much better service then the flight on my first leg of travels when the same exact thing happened and I spent 14 hrs in 2 different airports on my way to my final destination, when I asked customer service for some sort of voucher I was told she wasn't authorized to give me one....completely unsympathetic.
This was a connecting flight with NZ with a 9 hour layover in Auckland. Going to Auckland carry on allowance 10Kg in agreement with website. From Auckland to Melbourne carry on weight limit 7 Kg. WHAT A HORRIBLE WAY TO TREAT YOUR INTERNATIONAL CUSTOMERS WHO FLY MULTIPLE LEGS WITH NZ.
The cost of my baggage was triple the cost of my flight. The assistants at the desk and gate were rude. I don't fly internationally often and I was anxious, they did not have time or interest in helping me. I could've been on a United flight with my parter 10 hours earlier for the same cost, had I known I would actually pay far more than the cost upfront. I will not be flying Jetstar again.
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