I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!
Nothing I can think of. Very happy with the flight.
They charged $120 per checked bag- none are included in airfare. Also, no free food.
Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work.
We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!
I can’t think of anything I didn’t like. NZ gets this product right.
The customer service is stellar, the planes comfortable. I will fly with them again in the future.
Good Food and ok services
2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats.
The 787 Premium economy
Entertainiment screen was not working properly. Bad food. I could not check in online. Okay customer service.
Pre-boarding customer service staff changed seats for extra leg-room
Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?
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