AUS - CLE
Find cheap flights from Austin to Cleveland
Good to know
|October||Best time to beat the crowds with an average 40% drop in price.|
|December||Most popular time to fly with an average 32% increase in price.|
Average price round-trip
|$258||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Austin to Cleveland
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $68 or less one-way and $121 or less round-trip.
- The cheapest flight from Austin Bergstrom to Cleveland Hopkins Intl was found 89 days before departure, on average.
- Book at least 2 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is October.
- Morning departure is around 17% cheaper than an evening flight, on average*.
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Top 4 airlines serving Austin Bergstrom to Cleveland Hopkins Intl
Scores according to KAYAK customer reviews
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Efficient and sanitary"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Way exceeded my expectations!"
Cons: "Old plane with no video screens or room. Boo!"
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location."
Cons: "Nothing comes to mind."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Pros: "Easy, fast, simple. Not crowded."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Awesome crew!"
Pros: "Everything. Always an excellent and professional experience."
Pros: "Crew was nice"
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Great free movie selection"
Cons: "Flight delayed"
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Pros: "Hey, domestic U.S. flights aren't all bad! I was pleasantly surprised by the kind service and amenities on this Delta flight. There's a plethora of free movies to watch, and the crew continually checked on us to make sure we were hydrated. I think Delta may become my new prefered carrier for domestic flights."
Cons: "Bathroom ran out of toilet paper, but staff helped fix this after I talked with them."
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Fast flight great service"
Pros: "Crew was friendly and helpful"
Cons: "The cheap seats were… well cheap. Not enough leg room"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Cons: "Late starts"
Cons: "Long delay"
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "No compensation"
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Pros: "On time schedule"
Pros: "It was only a 30 minute flight."
Pros: "Crew was nice and professional. Very efficient in their tasks"
Cons: "The music over the intercom was more than just loud it was deafening. When I asked for it to be lowered the flight attendant indicated they had just turned it down. It still was too loud. The GoGo internet, which I pay for, did not work for most of the flight."
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Cons: "The flight took off more than an hour late, captain and crew were swapped out after the first 45 mins of the wait on the tamarack."
Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."
Pros: "Power outlets. Friendly staff."
Cons: "What entertainment was there? No movie, you had to pay for internet. United to me seems to be a lesser luxurious airline, not like how it use to be. It’s apparent that they are making some cut backs. Not liking this bag fee they’ve added."
Pros: "Good entertainment selection"
Cons: "Stewardess was impatient, rude and not helpful. Asked for milk & it was spoiled which made my daughter gag. Worst part is I called United to confirm they would take care of the transfer of my luggage all the way to my final destination even with sleeping over in Japan & they said yes. Turns out, I had to get all my luggage & check it back in the next day."
Cons: "No legroom in economy"
Pros: "On time departures and landings"
Pros: "Not much"
Cons: "Due to space limitations this was one of the most uncomfortable transatlantic trips in about 30 years"
Pros: "Punctual flight, fabulous flight attendants, and the best airline food I’ve eaten in a long time. I can’t remember the last time passengers were given a menu to order food from ."
Cons: "No WiFi on board"
Cons: "Flight switched, old plane operated by Privelage Style, 0 entertainment and poor service throughout the 7 + hours from Chicago, flight an hour delayed as well"
Cons: "My July 11 fiight UA1259 was delayed and I could not connect to Milan. I had to stay in Newark for 1 night. But UA assigned me a hotel about 1 hour driving from Newark Airport. I had to rent by my own money $160 a day. UA should arraign a hotel either close to the airport or pay the rental car for me."
Pros: "Just your avergae flight and time for a quick flight to a nearby city"
Cons: "Just luggage being lost at the final destination was a despressing conversation"
Pros: "Overall experience was good."
Cons: "The food and the long layover"
Cons: "3 hours late departing, missed connection in EWR"
Pros: "The flight was just another flight, crew was speedy, and proficient."
Cons: "The seating is way too compact. Me and my neighbor we're hitting elbows the entire time."
Pros: "United did manage to reroute us so that we cought up with the flight to Europe we were booked on."
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Cons: "Price was not competitive"
Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."
Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"
Pros: "The connection Austin to Newark, Newark to Amsterdam"
Cons: "plane could be cleaner"
Cons: "The flight was very hot and uncomfortable!"
Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."
Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."
Cons: "My luggage was not put on my flight even though I watched the agent tag my bags and put it through. Knowing that it wasnt put on the flight no one bothered to notify me or even put it on the next flight out that was about 3hrs after the time i departed. I had to contact United than was told that it would go on a flight the following day.. TERRIBLE"
Pros: "Nice leg room flight crew was very nice and attentive"
Cons: "Gate personnel very rude and unwilling to try to help. Our tickets were supposed to be together but they ended up spaced apart. Gate crew would not work with us to sit together even though there were seats that had opened up together from volunteers getting bumped from the flight."
Pros: "that i finally got on the flight and we arrived safely"
Cons: "when i got to the airport I was told i did not have a seat and to sit down. i think if you purchase a seat you should have one when you arrive. due to people willing to forfeit their seats I was finally allowed to board the plane but it was after the departure time. I know people can have a bad day and dealing with the public can be challenging but I feel that I could have been treated a little nicer and not demeaning."
Pros: "Piolet communication, safe smooth landing inspite of horible turbulence."
Cons: "4hr delay, late on serving snacks, small aircraft, no tv, no phone charge system in the seats like other airlines/planes has."
Pros: "It was a short flight. The desk attendant in Washington was most accommodating. I always appreciate a smooth landing."
Cons: "The snacks were should have been varied."
Pros: "Like the prompting with manage the fist travel (Austin-Houston)."
Cons: "The travel Austin-Houston only they serve wather! That's ridiculous. In the way Houston-Quito the fly assist not collaborate in the order of the passenger behind me. He's stay the travel continiusly standing and kick the seat. The people not turn off the cellphones and electronic equipments. The old mans passengers not respect the rules."
Pros: "I like having options to purchase snacks during the flight."
Cons: "Boarding process was horrible. Very little overhead bin space available so many carry on's had to be checked. Leg room was worse than other airlines. Had 3 flights cancelled in a matter of 24 hours when other airlines were running flights at the same time. Needless to say - not a good first experience with United and won't be flying them again any time soon."
Pros: "Flight was on time"
Cons: "The reading light was so weak that it was impossible to read."
Pros: "The captain, crew and gate personnel were very friendly and helpful, despite what I think had been a long day for all of them too. I appreciated their efforts to provide drinks for everyone despite the crazy short flight."
Cons: "I was rather annoyed that the inflight video monitors played commercials for the entirety of the flight (almost no one elected to pay $8 for TV on what was supposed to be about a one hour trip). The cabin was obnoxiously bright as a result, and it was difficult to avoid being distracted and irritated by the flickering. United should have those screens turned off unless users pay for them-- it would save valuable energy too, wouldn't it? I was also frustrated that we were delayed a number of times because of mechanical difficulties, but I'm grateful that we took off knowing everything worked. Between the late in-bound crew and the mehanical hold ups, we could have all taken the bus and arrived sooner."
Cons: "The Airplane was extremely cold!!! The seats were not comfortable"
Pros: "Ease of getting to the airport and gate for our flight. Flight was short but I was comfortable."
Pros: "we landed on time"
Cons: "we took off late"
Pros: "The crew were nice enough about it."
Cons: "There was some problem with the inbound aircraft, so we got delayed 4hrs. I should have been there when we took off! The flight was oversold & packed. Theres a surcharge for everything, including TV! But they announced that because of the delay, they would turn them on for everyone. Except they intermittently worked for half od the plane. The wifi was also spotty. Given the poor state of that equptment, I guess I should be happy we got to our destination at all."
Pros: "Generally, I've been satisfied with United flights, but this one tried anyone's patience."
Pros: "The quick time"
Cons: "The plane was too small I was claosterphoic and there was a guy coughing on me the entire flight."
Pros: "I didn't miss my connecting flight"
Cons: "Only 10 minutes to go 30 gates to catch my connecting flight. Not good at all!"
Pros: "Crew nice."
Cons: "Paying for tv. Internet in airports doesn't work."
Pros: "Not much you can say about a 30 minute flight."
Cons: "After having a bad experience getting to Sacramento I was already set to fly Southwest for my next trip. My travel partner was going to Sacramento as well the same day and made it ON TIME after a 30 minute delay"
Cons: "Lose baggage"
Pros: "One of the legs of our flight was canceled due to weather. The staff at the desk was very helpful in getting us rebooked."
Cons: "Check-in staff was so unfriendly and unprofessional, I have decided to never fly United again. It also took almost 25 minutes on-hold to try and get a customer service rep on the phone and by that time I was going to be late for my flight and United would not refund my money even though it was their issue that was causing my delay. There are too many other airlines to have to deal with the rude people at the check-in area and the lack of customer support."
Pros: "Organization at boarding in sections"
Cons: "Delaying departure by waiting for standby customers to be assigned a seat - perhaps include those folks in one of the boarding sections and give first available seat in order of arrival"
Pros: "Professional crew"
Cons: "Cramped seats with no leg room. Everything decent is an upgrade."
Cons: "Flight was delayed due to weather. Customer service rep was incompetent and very rude. Ended up switching us to a flight with delta 30 hours later after suggesting we leave 3 days after our initial flight. Won't book a flight with united again."
Pros: "Staff was very polite"
Cons: "Flight was delayed"
Cons: "My fight was delayed 2 hours and I missed my connection to Vegas. Missing 1 of only a 2 night bachelor party for my best friend. And had to sleep in the Denver airport till my new flight at 8 am. Very unhappy to say the least"
Cons: "Mild turbulence"
Pros: "Nothing throughout the arrival to landing except the actual flight crew was at an even decent level."
Cons: "After having flown to Austin for the death of my mother my return flight to DC was delayed for over 8 hours. There was minimal communication and no real understanding of what was happening by frontier. When asked about any sort of compensation the employees were extremely rude and difficult. After so many hours they’re required to give a 50 dollar voucher but failed to do so. After not sleeping for multiple nights due to my situation I did not arrive into DC till 1am and had to drive multiple hours home in the middle of the night which was a major safety hazard. Frontier did not offer to compensate a hotel or anything for the inconvenice. Extremely disappointed in the horrendous service provided by the airline in this nightmare scenario"
Cons: "Paid for baggage via Kiwi. Airline did not receive baggage reservations, paid for baggages again @ airport."
Cons: "From check in to boarding and then flight all were fantastic. We were traveling with 2 kids as well under 3"
Pros: "I like that southwest flew out of the same terminal Bc after the nightmares I walked over and happily paid full price for Southwest."
Cons: "2 agents for 300 bags in the same time window is not only unexpectable but poor customer service. Several people including 6 people in wheelchairs were deeply effected by this event not to mention. 100 of passagers without a answers. There was no staff at the 3 gates ! Even before the planes were scheduled to take off."
Pros: "The plane was clean. The food and drink selection was fabulous, although we didn’t get any because the flight was short and turbulent but good to know for next time."
Cons: "Wish I could check in online and have boarding pass sent to phone or print out myself."
Cons: "crew was loud and unprofessional. they were talking the entire flight very loud and then talked about bad experiences they had in the past and their party lives.."
Pros: "The crew and personnel were great!"
Cons: "Don't like the additional carry on fee, had 3 hour plane trouble and had to deboard and wait (which I know things happen but at least could of gave complimentary drink or snack to passengers/children)"
Cons: "The staff was atrocious, the time management was the worst I have ever had expierenced while flying. The staff on the plane was moseying along. I understand they have to be there but after a 7 hour delay we would've liked to see some ambition in getting us home. I could not have been more dissapointed. I should've paid the few extra bucks for a better company."
Cons: "Added fees for seat and carryon luggage."
Pros: "Staff was nice"
Cons: "They have stripped down the seats of this plane to make more room to squeeze in more rows. The seats are incredibly uncomfortable even for my short 3 hour flight. The try table is less than the size of a half sheet of paper - you simply cannot put your laptop up and work. $35 for a carry on, nickel and dime you for everything including a drink. Last time I will be flying frontier!"
Pros: "Price and non-stop flight"
Cons: "On a 5 hour flight the drink/food cart was offered only once. On overnight flight the seats did not recline and 2/3 reading lights did not function in my row so I could not read. VERY uncomfortable 4.5 hours."
Pros: "convenient flight times; on time statuses. although it may be somewhat unrelated, I loved booking my first time thru Kayak as another option/adjunct else I probably would not have flown Frontier!"
Cons: "I know it's won't be viewed seriously but I hear a lot of people gripe about it -- no free snacks and beverage."
Pros: "Even with very rainy weather in Austin, flight left on time. Crew was very nice on both our flights. Plane was clean. Comfortable enough--about what to expect in this day and age."
Cons: "A lot of fees with Frontier flights. Wny not just include in the original fare of the flight?"
Pros: "Nice crew"
Cons: "Waiting in the airport from 630 pm to 230am for our plane to arrive & take off! Second time I've had a 4+ hr delay with Frontier."
Cons: "The flight attendant was extremely rude and condescending to a handicapped man both on the flight and after he exited the plane."
Cons: "PASSENGER RUDENESS"
Pros: "The friendly service!! It's always nerve-wracking for me & they were friendly & helpful from the check-in process to saying good-bye! The rates are wonderful too! A little disappointing that the rates went up for checked bags :/"
Cons: "Rates went up for checked bags since my flight JUST LAST WEEK! "/"
Cons: "Charge for everything- assigned seat - carryon baggage"
Pros: "On time, friendly, helpful staff. Good price"
Cons: "No frills. Not upfront with extra charges which is a disguise for the true fees to fly."
Cons: "The initial price did not include a free seat . Had to pay $16.00 extra for a seat."
Pros: "The fight, and it's crew were as good, and as professional as any other carrier, I've ever flown with. Even those full priced, and over priced carriers. There was no entertainment on this flight. And I did not purchase any food or drink. I would have liked the seat to recline a little more, but hey,, it's an economy carrier. You can't have everything. Besides, it was a late night flight. Only three and a half hours. By the time I got into a good snooze, we were landing in Cleveland. Look forward to doing it again."
Pros: "The flight was very smooth, the landing was even smoother. The best part was it was almost 45 minutes shorter than expected!"
Cons: "Did not like the seats. No adjustments at all. Felt like sitting in a narrow lawn chair. I think my smartphone is bigger than the fold Down tray tables that are now used."
Pros: "I haven't flown in about 15 years and was quite surprised by the skill of the pilot and 1st mate during turbulence and landing. The rest of the crew were very friendly and ready to help with anything needed. Online check-in and printing of my boarding pass to make things go faster"
Cons: "The carry on policy. You should get 1 bag besides your purse/briefcase for free."
Pros: "Boarding was efficient and the flight was on time."
Cons: "You pay for seats, you pay to carry on a bag... The on line seating chart is deceiving - expensive seats don't provide much extra room."
Pros: "Great rate, no frills, great crew. Very professional, a good flight overall. There was no entertainment or food included in the price of the flight, which helps keep cost down. If you don't read the carryon policy then shame on you, it's posted on their website."
Cons: "Seat pitch could go up just a bit. I'm 5'10, 180 lbs and don't know how anyone much taller or bigger than me fits in these seats."
Pros: "Great price from Orlando"
Cons: "Seats were very uncomfortable and did not recline. Only a 1:45 long flight. Anything longer would have been torture."
Cons: "All frontier cares about is nickle and diming their customers. The flight was not too much less than any of the other airlines, but I should've done reviews before choosing them. They charge you $20 for your seat on top of your fare when you try to check in 24 hours early. They charge more for a carry on than a checked bag. They do not provide anything complimentary during the flight. Drinks are $2. Overall, I spent just as much as I would've with Southwest of American, but I felt ripped off and unappreciated. If you want a loyal customer base, Fronteir, I suggest you change your flight policies. This is 2016 and customer service is everything."
Pros: "I was fortunate enough to sit next to two passengers who calmed me down during the plane ride."
Cons: "The staff were aloof and slightly unprofessional. They did not seem to be very confident about the flight, which made me worried and concerned about my experience. They rushed through standard procedures and were not very comforting to passengers. I have never flown by myself before, so my anxiety levels were high and I was extremely nervous the whole time. I wish that they would have been a little more easy-going with nervous passengers, such as myself, because I left the flight shaking."
Pros: "New plane. On time departure. If you are aware of all of Frontiers charges, it was great."
Cons: "1) I was charged 27.00 for each seat 2) I was charged 40.00 for each Carry-on 3) I seen no note of the above additional when booking the flight"
Pros: "Flight was delayed late into the night. Baggage took probably about 30 minutes to get to the carousel. Kind of ridiculous."
Cons: "No claims"
Pros: "New plane. Good deals on food, though you had to pay."
Cons: "4 hours late on departure, with various reasons given depending on the staff. Flight attendants were good at their job, but could not be both polite and stern (as in, please sit down while the plane is still climbing, or even a "Pay attention, please!" said during the emergency evacuation procedure discussion.)"
Pros: "My husband, son and I were able to fly to Florida for a vacation even though we didn't think it possible this year. We all took one small carry on with no charge and were prepared with our own snacks and drinks. It was great!!! Thank you for making it possible for us to fly!! We will absolutely do it again."
Pros: "Flight landed earlier by 30 mins"
Cons: "Luggage was delayed by 40 mins!"
Pros: "Another passenger got a little light headed during the flight and the crew did excellent well on helping and resolving the issue."
Cons: "Charged me for CARRY-ON luggage at gate. First off , this is absurd. It reminded me why I fly with proper airlines. Second, this should have been made clear at time of booking so I realized how much the flight would ACTUALLY cost and book with a more comfortable and professional airline. The seats are awful and don't recline."
Cons: "there is an extra charge for EVERYTHING"
Cons: "Seats are NOT comfortable. They are made for people who are 5 ft 8 and shorter. Plus they do not recline and are stiff as a board."
Pros: "Our flight was on time, the staff was fairly friendly, and the plane seemed clean."
Cons: "What I didn't like was ... AFTER purchasing 3 round trip tickets, I found out we had to pay extra for our two carryons, and when I went to select seats, had to pay extra for those, too, if my husband and I wanted to sit with our son. Didn't feel the cost was a good deal after we had to add another $212 to our purchase. I will definitely read reviews before buying tickets again, and try another airline."
Pros: "Would rather pay more for v tickets with another airline. Horrible. Have to pay for everthing. Will never ride with them again"
Pros: "The flight attendants and staff were friendly"
Cons: "The flight was delayed and they didn't even keep us posted as to what was going on with the flight. By the time we arrived to the gate, our gate was occupied so we had to sit on the plane for an even longer amount of time. If anyone had connecting flights, they would have missed them by far."
Pros: "pre-inclined seats, airplane"
Cons: "you can improve on entertainment"
Cons: "My luggage filled with Christmas presents for my family was lost. Frontier doesn't even have the capability to scan a checked bag recite to locate a missing bag. They also did not even have a baggage claim counter like all of the other airlines. I had to go up to departures to the ticketing counter. They were not able to me where my bag was. My flight was a direct flight from Denver to Cleveland so I was incredibly surprised my luggage was lost. I had to handle the whole thing myself. I called Denver airport and was told 2 bags didn't make it on my flight. I was told they couldn't verify it was my bag but it "probably" was. I rushed out Christmas morning to the Cleveland airport to get my bag on the flight it was supposed to be on. It wasn't there. I sat in Cleveland airport for 3 hours on Christmas Day. I was told I would be compensated for my troubles from one Frontier worker then when I got my bag and asked about it I was told no. I will NEVER fly with them again. You get what you pay for....cheaper flight with the worst possible customer service."
Pros: "The only two things I was dissatisfied with was baggage claim how nearly after 25 minutes finally our bags came. The second was the air stewards. They kept smashing into me and I was sitting on the aisle seat. One was skinny so I don't know why she kept bumping my arm the second one was overweight and even if he sidled he still would brush passengers's parts of their body on the aisle side. The tall skinny stewardes walked very heavily and I was trying to nap and everytime she walked past it woke me up. She needs to learn how to walk lightly that's my feedback"
Pros: "I don't usually even do reviews but since flying with Frontier from many places. But being military and flying from multiple cities and going with Frontier I have experience super cheap tickets through other websites, quick check ins, free baggage because I am military and non-stop flights that have great take off and arrival times. Frontier is my favorite out of the many other airlines I have taken."
Pros: "I liked the amount of space I had in my seat that I voluntarily paid to have."
Cons: "The seat itself was not very comfortable. Also, a member of the crew was either not masking her disdain for her fellow crew members very well, or has a wicked case of resting-bitch-face, it was kind of off putting."
Pros: "Base price was good"
Cons: "Nickle and dime name change (Kayak mistake) nickle and dime seat selection Nickle and dime carry on bag lost my seat assignment"
Pros: "My experience overall has changed for the worse within the last year when traveling via Frontier. I particularly do not like the extra fee to sit in a chair that declines. What happened to declining chairs being the standard?"
Pros: "Got what I payed for and had no issues"
Cons: "advredge flight"
Cons: "I booked a flight from San Diego to Cleveland with a 12 hr. layover in La Vegas. Spirit customer service demanded that I pay $40 for my bag for each of the flights. I've been flying for decades & never had an airline charge TWICE for bagagge all cause of a connecting that they said was due cause the 2nd flight was not departing on the same day..."
Pros: "Seats up front"
Cons: "Noisy passengers and flight attendants did nothing to keep the noise down! Several passengers were upset about it! Being awoken"
Pros: "I am handicapped and everyone was most helpful."
Cons: "Seat comforts Leg room limited. I do not like the A319"
Pros: "Clean new looking planes, nice people. Amazingly on-time departing and arriving."
Cons: "Was unable to change to comfort seat 14 hours before the flight"
Cons: "They cancelled the flight with 15min before boarding notice. Did not get to destination."
Pros: "The flight was good. The crew was nice. Direct flight to Orlando."
Cons: "No entertainment. Seats could be a little more comfortable. Have to pay for drinks or snacks, even water."
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"
Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."
Pros: "The flight arrived on time"
Cons: "Our granddaughter's stroller and car seat were not available to us at the gait and we were directed to collect it at the baggage claim area. These two pieces had not arrived in the baggage claim area as well. Therefore, we contacted the airline representative in the lost baggage office. We spent close next two hours trying to locate the missing pieces to no success. We were provided a substitute car seat for her and as we were a minute from our destination in Solon, we received a phone call that those missing pieces were located (we don't know where in the airport) and delivered a couple of hours later. It just speaks to the incompetence of the Spirit airlines staff. I do not think that we shall again fly Spirit in the near future, nor shall we recommend it to other family members or friends."
Pros: "Friendly, efficient crew. Arrived to destination ahead of schedule. Very affordable ticket price."
Cons: "No frills at all - try to upcharge for everything: bags, food, seat selection, etc. It is definitely a budget airline."
Pros: "seating was comfortable"
Cons: "no pretzels or pop without a charge?!? and 150.00 for 3 bags?? robbery!!!"
Pros: "Flight was on time, boarding went smoothly. The crew were cordial and helpful to those that needed extra attention."
Cons: "Would have liked a bit more seat and leg room."
Cons: "I was in row 30 and there was a drunk hanging around the flight attendants asking for more beer and they just kept talking to him. It was extreneky turbulant and we were bouncing all around and I would have liked them paying more attention to the passengers and reassuring us instead of talking about their dogs. He had huskies and she had pitbulls."
Cons: "We got an email eight hours before the plane was scheduled to depart that it would be delayed over an hour. However, when we got to the airport the airline reported the plane would depart on time up until five minutes after we should have started boarding. Boarding and a majority of the ride was fine, although we did take off even latter than we were scheduled to with the delay and the pilot never gave us an estimate of how long the flight would be or what time we would land. Then upon (attempting) to land, the pilot pulled up the plane when it was about ten feet from the ground. HE HAD TO PULL UP THE PLANE AND TRY AGAIN. WE WERE TEN FEET FROM THE GROUND. I am an avid traveler, and that has never happened before, nor had it happened to anyone else how was sitting around me. Needless to say, it made everyone quite nervous on the second landing attempt. We cheered when the plane touched down safely. We also were then forced to taxi for about 15 minutes before we got to a gate."
Pros: "Cost was reasonable"
Cons: "No pre check- which I absolutely don't understand. Long lines for everything, not enough agents"
Pros: "Initially, the price, but it was deceptive."
Cons: "I was not informed about baggage fees, $50. At check in, or $30. Online w/o 24 hours of the flight. I wish Kayak had told me. Flight crew did n I t inform cabin of procedures when there were two flight delays prior to take off. Good communication could have stopped some of the rude customer behaviors during t g e delays."
Pros: "the crew"
Cons: "everything else. once you actually get a seat (it's an additional cost each way) and pay for a carry-on, you're paying the same as you would with another airline. Only on spirit the seats are cramped, don't recline and they don't support TSA pre-check. i've been flying since i was a little kid and this is the first time BOTH my flights had drunk altercations that required stewards to step in. i'd never fly with them again."
Pros: "The actual in air experience was good. The staff was very nice and smiled as we entered and smiled as we exited. The aircraft was clean and the restrooms were clean and refreshing."
Cons: "The counter service was unexceptionable. I stood in line for 40 minutes. While the few people working did handle the line which literally was the length of the concourse and out the building the the passenger arrival area of the airport. I was one of the most unorganized events that I have ever experienced. The computer would print my boarding pass. I had to stand in line for that. I tried to print it at the hotel for over an hour and it still would not print for me so there is a glitch in the system somewhere. Upon our arrival in Cleveland there was no Agent standing there to give greetings or directions. All in all the service was sub-par and leaves much to be desireable."
Pros: "I was able to upgrade to the front of the plane where the seating was much better."
Cons: "I rated the food and entertainment as poor because there was any of either. I also think the baggage fees should be reduced, after paying those fees and upgrading to better seating the flight wasn't as cost effective."
Pros: "Comfy seats, short ride"
Cons: "No free water or any snack"
Pros: "The time was right for me and it was non stop"
Cons: "Everything else"
Cons: "You advertise an inexpensive flight until its booked and then you get charged for everything else making it more expensive than the big airlines"
Cons: "flying to detroit instead of cleveland"
Cons: "charge of the carry on and the delay of 3 hours"
Cons: "Boarding pass kiosk in Orlando next to luggage weigh in - led to a pile up trying to check in. Seats really small. Luggage had to be tossed, all the shampoo and makeup was smashed and had to be thrown out. Interesting since they charged $50 per bag."
Pros: "Flight attendants were polite. Flight was smooth, seating comfortable. Was very tired with a bad head cold so mostly slept."
Cons: "Flight was delayed 30 minutes due to inspection before departing. Pilot apologized for the delay due to insufficient staff. Didn't understand why passengers were not informed of this delay until all were boarded on the plane."
Pros: "Funny crew. Seating with extra leg room."
Cons: "Late. Flight was more than 1 hour late. Crew said it was b/c flight from LA to Cleveland was delayed due to mechanical issues and that put flight from Cleveland to Ft. Myers behind. This made our return flight to Cleveland late. Interestingly this was the same issue with our flight from Cleveland to Ft. Myers. Issue with plane in LA. We didn't get notification that flight was late until we reached the gate."
Cons: "I paid extra to obtain an exit seat with extra leg room for an overnight flight, but the seat was slightly lower and much harder than the surrounding seats, causing me to shift my medium frame weight throughout the night."
Cons: "CHECK IN SUCKS"
Pros: "good price easy check in nice clean plane friendly staff"
Cons: "seat to close no leg room loading procedure could use some work"
Cons: "The seats were the worst I have ever sat in. My back hurt for several days after the flight. Good thing it was only 2 hrs long."
Pros: "Good service. Pay for what today use only"
Cons: "The seats were very uncomfortable. The price for luggage was too high, plus only allowing 40 pounds for the checked bag(s)."
Pros: "Simple boarding procedure and on time flight"
Cons: "Had trouble checking in online. Seat selection was a bit vague as to whether you were choosing seats for both flights or just one leg"
Pros: "Spirit staff was very helpful."
Cons: "Equipment problems caused a significant delay."
Cons: "My flight was delayed 3 hours. Supposed to leave at 9pm, but instead leaving at 12pm. I arrived at the airport at 10:15pm to check in and no one was at the counter to check me in, nor anyone at the security gate because they had closed down for the evening. I was not the only passenger that was left standing alone. I called spirit and they were no help. I missed my flight, and I wasted $400 dollars. I don't understand why no one would be there if it was there fault that the fight was delayed. Not my fault. Needless to say, I will never use Spirit again and I will make sure anyone I know, never uses them either. I called Spirit later and requested a refund, and I still have not seen this. I am highly disappointed and angry."
Pros: "not much, direct flight was the only positive"
Cons: "cannot even get a water for under $3.00."
Cons: "Didn't like all the extra charges!!!! Didn't like unprofessional ticket agents and flight attendants. (not good to have panicky flight attendants in turbulence) Didn't like the three hour delay getting home Cramped seating. Sodas were $3!!"
Cons: "Someone took my window seat and wouldn't move. People next to me kept bumping into me repeatedly."
Pros: "Website to difficult to use. Couldn't get a seat. My Dad bought the ticket and I couldn't get on the website even using his name. Took 50 minutes to get our bags in baggage. Coming to FL our flight was delayed 6 hrs because we didn't have a crew. You guys are clueless"
Pros: "The line to dropoff your checked bag was incredibly fast-much improved from my prior experienced !!"
Pros: "The flight was on time and the crew was friendly. That's about the best you can hope for when flying Spirit."
Cons: "The seats are uncomfortable and a flight doesn't even include a cup of soda or peanuts. It cost over $80 to check one bag (more for a carry-on), even when checking in online and in advance (it would be $100 to do at the airport). Be sure to add that extra $100 to a ticket price when you're comparison shopping unless you can fit everything you need for your trip into a small backpack-sized personal item. Someone was sitting in my seat when I tried to board because he didn't like his, but that isn't the airline's fault."
Pros: "Not a thing"
Cons: "The flight crew left an overhead bin open during takeoff!! And it was over an exit row. This airline is pathetic in so many ways. Minimum $3 for anything to drink, even water?? Seats hard as a rock. Aweful experience"
Pros: "Smooth flight. Gave us free water and a tiny cookie for the 4+ hour delay (some of which was on the plane waiting to take off)."
Cons: "Insane delay on a holiday red eye flight. Pilot blamed the airport very unprofessionally. Of course, the seating is small. When flying spirit, they charge for everything, including picking a seat with your group. They charge for carry on (made clear on their website). Insanely cold. Seat was not clean."
Pros: "No redeeming qualities shat so ever. The only good thing I can think of is I have enough time to switch my return flight."
Cons: "Flight was delayed 5 hours with no explanation. Charged for a small carry on even after the delay. No attempt was made to rectify the inconvenience. Customer service associates lied and said we would be compensated for our inconvenience. Low fare is off set by charging for eveything from luggage to peanuts. 0/10 would never recommend"
Pros: "It sort of seemed like we might be saving a little bit of money by going with Spirit. It turned out to not be true."
Cons: "Price wasn't that great. Charged $50 for a carry-on bag at check-in. My brother was charged $50 for his as well. Now we're up $100. Didn't have seats on our tickets, so didn't know where we'd be sitting. Tons of babies on the plane. 2-hour delay before take off. We rushed so hard to get there on time, then literally sat there forever. Flight attendants not nice. I bought two beers, they forgot the 2nd one. Seats didn't recline. Airplane was making a terrible noise on landing and taxi-ing. I will never fly Spirit again."
Pros: "The ride was great. there was no food or entertainment, art least worth paying for."
Cons: "I bought a ticket when I went to select a seat only ones left I had to pay moe for. what did I get from a ticket, nothing!"
Pros: "You get what you pay for....and it ain't much!"