Find cheap flights from Austin to Cleveland

"very bad experience they closed the flight 10 minutes before the flight girls very bad attention"

Pros: "Nothing"
Cons: "If the security doesn’t humiliate the people"

Cons: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."

Pros: "The gate agents and flight attendants were true heroes, they did they're absolute best in a terrible situation."
Cons: "American Airlines once again fails to provide the required number of flights and crews for a holiday weekend, and did a terrible job of letting passengers know what the situation with their flights are."

Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."

Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."

Pros: "The crew was amiable. The plane was crowded but clean."

Pros: "Nothing"
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"

Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"

Cons: "3 hr delay and had to change gates"

Pros: "How quick American Airlines moves to keep people on time."
Cons: "Nothing"

Cons: "more room, better boarding procedure, on time take off"

Pros: "Love the seat. Left side best going to Jackson hole"
Cons: "Bigger snack"

Pros: "Nothing"
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."

Pros: "Fast boarding"
Cons: "More snack choices"

Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"

Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"

Pros: "Flights were on time, professional crew"
Cons: "Seat back screen kept freezing, headphone jack was broken"

Pros: "Easy, no hassle travel."
Cons: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."

Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."

Pros: "That we didn’t crash"
Cons: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."

Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"

Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."

Cons: "Leave on time"

Cons: "The online information was inaccurate on where the pet relief areas were located and I nearly missed my flight as a result. Need to install more ESA /Supprt animal relief areas to make It more friendly to travelers. Very stressful experience overall"

Pros: "Legroom was great!"

Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."

Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."

Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."

Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"

Pros: "nothing"
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"

Pros: "My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!"
Cons: "Nothing."

Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."

Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."

Pros: "easy on and easy off. ontime."
Cons: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."

Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."

Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"

Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"

Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."

Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"

Cons: "There was no food offered. The stewardess was not happy to be at work."

Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."

Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"

Pros: "I made it home safe."
Cons: "However, the customer service was horrible and very unprofessional. I had to leave a loved one behind because nobody knew the rules and regulations on bringing back a pet! Now, I don't have my dog Tyson with me and my fiancé surprised me with him as an early Christmas gift. I won't be flying with American Airlines again!)"

Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"

Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."

Pros: "fly was on time"
Cons: "food"

Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."

Pros: "Boarding was fast."
Cons: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."

"Really no leg room or space between the rows."

"6 hour delay! No mechanical problems, they didn’t have enough people."

Cons: "Sat on the runway and at the jetway at LAX for over an hour because they couldn’t locate a ground crew to get everyone off the plane. Changed gates to try to help. What airline can’t get their customers off the plane?"

Cons: "Not the Airline’s fault but the uber for my mom was directed to the national side of the airport which isn’t where the Allegiant terminal is (internacional wing)"

Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"

Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"

Pros: "Easy boarding"
Cons: "A little Snack"

Cons: "Free beverages"

Cons: "The landing. the approach was so rough. I've flown 6 times this year. And that was the roughest approach ever"

Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"

Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."

Pros: "Nothing is good on this flight. It was delayed by 7 hours and the communication is not proper"
Cons: "Customer service"

Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."

Pros: "Everything was perfect. New plane, super clean!! Even though the seats don't recline, they're still quite comfortable. I love how wide the aisle is...people have plenty of room to move around."

Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."

Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."

Pros: "Nothing"
Cons: "Super rude personelle"

Pros: "The prices are good. That's pretty much it. I can't say anything else"
Cons: "you get what you pay for. Both flights delayed. One delayed for 12 hours. limited days to fly out"

Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."

Pros: "the staff was nice."
Cons: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"

Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."

Pros: "Timing and ease of travel"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."

Cons: "The flight was delayed 30 minutes"

Pros: "Direct flight in less than 3 hours"

Cons: "Flight delayed when we ere told it was early. Waited and waited."

Pros: "Like the newer plane. The crew was nice."
Cons: "I purchased 2 bulk head seats for more leg room and because they changed the plane, my seats were no longer in the bulk head. We didn't have extra leg room and I would like a refund for the price I paid to upgrade my seats. It is impossible to get service on the phone, since even the customer service number the flight attentendant gave me, still put me on an unbearable hold time. Please refund my money for the seats that you did not provide me with."

Pros: "The flight was delayed for almost 4 hrs, but the staff was excellent. From the check-in agent, the gate agent, the flight attendants and pilots - everybody was upbeat and helpful."
Cons: "Just the continual delays, but the mobile notices were so helpful in not coming to the airport for a delayed flight. As always, the fact that the seats don’t recline makes the trip more uncomfortable."

Pros: "Friendly staff!!"
Cons: "Hour delay on flight"

Pros: "The price."
Cons: "Everything about Aligiant is horrible. Service, attitude, even the pilots can’t land smoothly. As a diabetic, they don’t even give you water withiit paying for it. Had my wallet in my checked bag and almost had a health issue."

Cons: "Ground crew at ticket very slow and inefficient. Two groups missed their flight because of it."

Pros: "Front seat leg room"
Cons: "No WIFI."

Cons: "Seat is uncomfortable"

Pros: "Excellent value. They had hard time with the head count which delayed our take off. Arrived just a few minutes Late."

Cons: "Left/ arived 30" late"

Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."

Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"

Pros: "Cheap."
Cons: "Both departing and return flights were delayed by just over 5 hours."

Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."

Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"

Cons: "Did not purchase any food and there was no entertainment offered"

Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"

Pros: "No much"
Cons: "The flight was over 5 hours late. We were supposed to leave at 6:06 PM and didn't leave until about 11:10 PM. We were supposed to get into Asheville at about 8:00 PM, but finally arrived about 1:00 AM. I fly this route frequently and Allegiant has a terrible problem with on-time flights and communications with passengers waiting for their flights. I am not certain what the problem is, but it is a significant issue with them. Captain was "bubbly" and upbeat without properly managing the passengers' expectations. Bad public relations."

Pros: "The food vouchers for 5 hour wait and water/beverages available. Liked alligent app for boarding pass available without printing."
Cons: "The 5 hour wait while the plane was worked on was unexpected. Not a lot of extra space for a near 6 hour flight. Seats do NOT recline at all. The other plane they boarded us on smelled like dirty shoes or diaper."

Pros: "The crew and pilot"
Cons: "Entertainment."

Cons: "Seats were very uncomfortable"

Pros: "The crew was very friendly"
Cons: "The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free."

Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"

Pros: "The flight was on time and the staff were courteous."

Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."

"Flight was late at boarding and, once it took off and landed, crew team was not at the gate on time. We had to wait again over 20 minutes to park the airplane at the gate."

"The flight was on time and the pilot was speedy! We actually got into Cleveland about 1/2 hour earlier than the manifest indicated! Our flight crew was very accommodating and funny - they helped put the entire cabin at ease as there were many small children who were anxious/fidgety and so were their parents. The flight was without problems all the way around. Thanks Frontier!"

"Worst airline I’ve ever flown with, they will never get my business again."

"Say on tarmac for almost an hour in Denver…"

"Our flight was delayed multiple times and communication was very poor as to what the issues were or when we would get home. Were in the airport for 12 hours with no weather issues just issues with flight crew availability. Don’t understand why so many flights can be booked if this is a continuous issue?"

Cons: "Time of departure, letting us know too late to turn around and leave for airport. Had to sit in airport for hours before flight."

Cons: "Leave on time"

Pros: "The crew on this flight was excellent. I generally have a good experience with them, but this crew was exceptional."
Cons: "The table tray was about the size of a postage stamp, but I can live with it to get from point A to point B"

Pros: "Kid’s friendly, we love the collectible cards and talking to a pilot:) plus- clean plane and friendly flight attendants ."
Cons: "Offer free water"

Pros: "The crew was awesome. My fiance and I did want to be traveling, but kind of had to for a family emergency. He is immunocompromised and high risk for COVID so when we noticed that someone purchased the empty seat in our row (even though half of the plane was open, come on now) we asked to switch to an empty row and the crew member assisted us without any hesitation. Granted, we were not picky and gladly sat in any empty row they gave us. Beggar's cant be choosers! Over all, another great experience with Frontier. Be nice and keep your mask on -- they are flight attendants, not adult daycare workers."

Pros: "Plane left on time and arrived early."
Cons: "I sat in a seat that did not recline behind one that did. When the person in front of me reclined, my tray table as then to close for me to set my iPad on and watch a movie. The seat directly behind a reclining seat must have a little extra room to accommodate the seat in front being reclined."

Pros: "Crew was cool."
Cons: "We had a 7 hour delay"

Pros: "Fast boarding"
Cons: "Crew didn’t wear masks correctly."

Cons: "Frontier did not notify customers where the flight was in a terminal 20 minutes away from the main terminal accessible only by shuttle which only picked up people at the main terminal every 20 to 30 minutes"

Pros: "Clean good process boarding and exiting"
Cons: "Crew attendants could’ve been a bit welcoming, helpful, thoughtful anything. I was traveling with two twin toddlers alone struggling, not one attendant bothered with us at all yet so much looked our way, yet other passengers offered a hand. (Just a shame being there was no in-flight service due to covid-19 so it’s not like their hands were full) even if it was just acknowledging us, taking us to seats anything. But nothing nothing at all"

Pros: "The seats had lots of room"
Cons: "The flight attendants were very informal and not well groomed. The announcements made were not very professional"

Pros: "Nothing throughout the arrival to landing except the actual flight crew was at an even decent level."
Cons: "After having flown to Austin for the death of my mother my return flight to DC was delayed for over 8 hours. There was minimal communication and no real understanding of what was happening by frontier. When asked about any sort of compensation the employees were extremely rude and difficult. After so many hours they’re required to give a 50 dollar voucher but failed to do so. After not sleeping for multiple nights due to my situation I did not arrive into DC till 1am and had to drive multiple hours home in the middle of the night which was a major safety hazard. Frontier did not offer to compensate a hotel or anything for the inconvenice. Extremely disappointed in the horrendous service provided by the airline in this nightmare scenario"

Cons: "HORRIBLE CREW! I’ve never been treated so poorly by a professional in any industry. They were childish and inconsiderate. They made the already horrible experience of flying with this subpar airline even worse! I would never recommend this airline to anyone. I wouldn’t fly this airline again if they paid me to. We were in the 4th row and wanted to use the restroom, they put their cart in front of aisle (horizontally) and told us we couldn’t use the front restroom. No explanation at all. Just said “you have to use the one in the back”. As we turned to walk all the way to the back you could hear them laughing and snickering at us. Another example was when we pushed the call light to ask them to take our 4 empty cans so we’d have room for our laptop on the tray. She came to our seats and asked what we wanted. When we told her she said “you’ll have to wait” then walked away empty handed. It made no sense and they didn’t pick up the garbage for awhile later. Overall, the worst. Don’t fly this airline, EVER!"

Pros: "Nothing. Every single person I spoke with was insulting to me, repeated information they already gave me and showed no sympathy whatsoever. They cost me money, they cost me a day of work and no one even seemed to care but every single agent did find something different about me to blame. What an embarrassment."
Cons: "I couldn't check in online because of a website error. I couldn’t get ahold of anyone on the phone to check in. When I did they said I had to use the website. I arrived in plenty of time to board (there was a 4 minute security line) but they would not check me in and told me to call a number and they made no offer to help me and told me I should have chexked in online. I called the number and they gave me. I was on hold till I missed the flight. The agent told me the people at the counter could help me. I aksed for a supervisor. He offered to reschedule me for Sunday, (today is Thursday) for a $99 fee (the ticket was $63). After arguing for an hour i finally got the supervisor to refund my money but I still had to buy another ticket on another airline to get there. I will never fly frontier again ever."

Pros: "I boarded relatively quickly, but that was about the nicest thing about it."
Cons: "Well, the tray tables were about 5in x 8in and didn't slide forward, rendering it useless for basically anything. A laptop wouldn't fit anyway, but since it didn't slide out, the screen would have been tilted too far forward to properly see it as it was up against the seat and it was too unstable not to also hold my laptop while I sat there. With significantly less leg room than I've previously experienced on an economy class flight, laying down on the tray table to sleep was also impossible. When I first got on the plane, the air conditioner started and rather than feeling comfortable and less sweaty and gross, I just began to smell stale air that I was almost convinced was carbon monoxide as I was flying from Seattle and there had been smoke all around Washington due to forest fires. It was horribly uncomfortable and annoying even for sitting in coach. And I wasn't on an older or smaller airplane where I'd expect a little less concern for comfort, it seemed like it was very modern and it was a very large place. Leg room could have easily been increased by losing one to two rows of seats (seats that would most likely be empty anyway I might add). Airplanes tend not to be the most comfortable mode of travel anyway, but I would say this was the worst one."

Pros: "Simple check in and boarding process albeit a poor process for boarding"
Cons: "With no first class or priority seating, it makes no sense to board the plane from front to back. It creates a jam of people just standing around waiting for those in front. The flight itself was fine, seats don't mean back at all, leg room is minimal and they don't fill in emergency row seats unless you pay $50 for them. Other airlines require they are filled before they fly. This particular flight was very, very warm and stuffy. The air that was blowing from above us was warm/hot the entire flight. Most of the passengers were sniffling and/or coughing by the end of the flight just because of the heat. Maybe it's a ploy to make people buy their overpriced beverages..."

Pros: "Bird was clean; crew was pleasant; flight was on time. Can't ask for much more."
Cons: "The layout of Frontier's planes, understandably, is to maximize the number of passengers while minimizing weight. However, the "lawn chair" (for lack of a better term) seating does not give a sleek, modern look; more of a cheap (and uncomfortable) one. This flight was about 2 hrs, and I couldn't sit in those seats much longer. As for the food/drinks comments, as many other travelers have noted, my suggestion is to either go back to the old school program of no-charge can of soda and small bag of pretzels, or don't even have a drink cart.....you're just making people mad in an, already, stressful environment for most."

Pros: "The attractive fare."
Cons: "Long delay on return flight."

Pros: "nothing!"
Cons: "Crew never approached us to ask us if we needed anything and most just sat, talked amongst themselves and kept to themselves the entire flight. Seamed disinterested. Crew on incoming flight, 1115 were the worst ever! Female Flight Attendent verbally ridiculed a passenger to the other attendents who was a bigger husky man who was having a difficult time closing his seat belt. Very unprofessional and I will not use your airline again. Another Male Flight Attendant would not wait a few swconds for a passenger to gather his trash, got disgusted, made some type of remark and just turned and walked away. Never returned."

Pros: "Despite the hour we spent waiting on the tarmac for a gate to open, my flight to Denver, out of Cleveland, actually took place. I had a seat and everything!"
Cons: "I had a direct flight on Wednesday, the 21st of December, from Denver to Cleveland via Frontier. We arrived on time, checked our bags, and were given tickets that did not include seat assignments. Frontier oversold our flight by more than 30 seats! We were told that we might be able to make it home on Christmas if we flew Frontier, or we could make our own arrangements and Frontier would reimburse us up to $400. So, we wound up flying Delta from Denver to Minnneapolis, and then Minneapolis to Detroit, and then renting a car from Detroit to Cleveland. That got us home at about midnight, and cost us more than $600. It was the cheapest option available."

Cons: "They "down sized" the plane because the original plane had 15 extra seats. This downsized left 35+ passengers with out seats. I checked in the day before, checked in my luggage and they say anything to me about not having a seat until I reached the ticket agent during boarding process. RIDICULOUS! Then sent us to customer service where finding a new flight was not an option. So I ended up booking a different flight (on my own) with a new airlines and Frontier will only reimburse $400 which does not cover the cost of the flight. AND they Don't know where my bag is!! NOT a happy customer!"

Pros: "They'll rebook a canceled flight through a more competent airline."
Cons: "Delayed my 7:25am flight for 5 hours before finally canceling it. Then customer service was such a hassle to deal with in order to reroute the flight. I had to go get my baggage from baggage claim, the phone number I was given wasn't in service, I stood in the line at the front which was packed with other passengers from the flight and gate agents had a hard time because nobody was answering the phone calls. Apparently the only way to rebook is through this phone line, which is absurd. The gate agents should be able to do this from their computers. But you get what you pay for, I suppose. When the agent got through on the call, the guy on the phone claimed another phone number was where we had to call to rebook..it was the customer service number that other customers called and were redirected to the number we were on the current line after waiting on hold for 30 minutes. He argued with us for about 10 more minutes that he couldn't do it...which made me miss my chance to book the next flight out because it filled up in that time span, After running my credit card for almost $500 (fingers crossed a reimbursement actually goes through) I finally got on another flight, which of course, wasn't direct. I finally returned home at 10pm. It was supposed to be a very easy day, under 2 hour flight, that turned into 16 hours. I got a $200 voucher as well as $30 in food, but every plan I had was ruined and I spent the day in an airport. Very disappointed because airlines are so expensive, and I just needed a one-way to get home with one bag and it was a perfect deal. Everyone on that flight had very important reasons to get home and it was awful to see everyone so sad. Also, it's Christmas season...so that $500 everyone most likely lost really affects the holiday spirit. Gotta keep your company running somehow though! All I want to see is the charge for the reimbursement actually come through."

Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"

Pros: "Stewards were professional"
Cons: "Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier."

Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."

Pros: "I tried really hard, but I can't think of anything that I liked about my frontier experience."
Cons: "There was nothing about any part of this experience to like. When I made the reservation, I accidentally hit the wrong date button and did not notice until I received my email. I contacted customer service immediately, the rep. Was extremely rude and charged me an additional $200 on my ticket to move it to the next day. He charged my Card and did not make the changes. I received an email stating, no changes were made to my Itinerary, it still had the same wrong date, but my credit card had been charged the $200 fee. I called back and got a more helpful person, but was told to contact the flight insurance company, I purchased, to discuss refunding the additional charge. Not only do you pay for your bags, but you pay for your seats, your beverages, your snacks, and your mistakes. I guess that's how they manage to keep costs down. But then again, you get what you pay for!"

Pros: "What happened to me was that I was supposed to fly to a wedding in Ft Myers Florida on October 7, 2016 and then Hurricane Matthew hit Florida... I had such anxiety flying alone that I skipped the flight there and obviously the return flight as well... I am so upset with myself and I was hoping to get a partial credit or some type of voucher being that so many flights were cancelled... I would have flown had my flight been the next day or weather conditions better... I am so bummed that I lost the $370 round trip ticket as our son that I never get to see came from California to be in our neighbor boy's wedding... I was so sad I missed my flight due to weather and flight anxiety... :("
Cons: "I was sad that due to weather conditions and flight anxiety I did not feel comfortable flying and was hoping for a partial or some type of credit for a future flight but I doubt that will happen... It was my fear of traveling in awful weather and during Hurricane Matthew that made me not get on the plane... :(. My fears got the best of me and I have never done that before and lost the money for the round trip ticket..."

Cons: "Two of my checked bags were lost. One I needed for a presentation at work. The other was needed for my backpacking gear. The bags were lost on Sunday morning. I needed both bags on Monday by 9am. I was finally told the bags would be delivered at 10am Monday and could take up to 4 hours to arrive. My presentation at work was a disaster as I only had half of the material I needed. And now it is 10am on Monday I am suppose to be heading to Tenessee with a large group of children for a backpacking trip and I'm trapped at home with no gear. This mistake is now effecting at least 10-15 families whose children I'm suppose to take into the wilderness. Bags get lost. I get that. Frontier has offered no compensation and barley an apology. I will never fly with this company again. I guess you get what you pay for. Very disappointed."

Pros: "Honestly at first I liked how it appeared to be a newer plane with updated seats but then..."
Cons: "I saw those updated seats and the joke of a tray table that was provided wouldn't even hold my iPad. The staff was apparently new because they couldn't get through one intercom conversation without fumbling through it and when a customer asked how long the flight was the flight attendant didn't know and another passenger had to answer. We were delayed by 2 hours and all because the intercom phone was broken. I know it's a safety hazard but it just wasn't a smooth professional staff that you typically see. One of the three flight attendants was tenure but all I saw was the new girl fumble through everything. I'm hoping she was new...also, we are delayed two hours sitting on the plane, so I know people will give bad reviews about that but there's nothing you can control regarding our safety. It is what it is, I just couldn't stop shaking my head everything they spoke on the intercom how bad they were on it."

Pros: "The security line to the Frontier concourse was unbelievably long, and even though Frontier knew this, it insisted on closing the plane door right on time, at 10 minutes before departure, even though 6 non-related passengers were going to miss the flight. If they had kept the door open 2 extra minutes, all 6 passengers would have made the flight. Ultimately, the plane left 10 minutes late, so 20 minutes after the door closed. I've had enough of Frontier's inflexibility and will gladly pay a higher fare for a different airline."

Pros: "The flight was relatively short, and once we boarded we moved out pretty quickly. Bags were delivered quickly as well at the end of the flight"
Cons: "THe flight was delayed by close to two hours, but more surprising was the amount of extraunexpected money we had to spend for basics-close to $30.00 each to "pick" seats, $130.00 each for baggage (yes you have to pay for any luggage beyond one personal item like a purse), money for food, etc. There are not even basics on the lfight such as blankets, and the seats don't recline. Overall, not an airline I would choose again as the "bargain" price turns out to be full of hidden costs that weren't clearly explained upfront"

Pros: "I think the only good thing was the fact that we made it to the correct airport and didnt die."
Cons: "Frontier WAY overbooked the first flight. Myself and 4 others sat on a bench and waited to see if we could even get on the flight because it was "overbooked". No warning that this might happen mind you. When expressing my shock that the flight was overbooked, the gate attendants explanation was "Well that's frontier for you!" what kind of response is that? When speaking to the others waiting with me to see if they would be flying or waiting 24hrs before the next flight they said they will probably never fly Frontier again. Fast foward to the second flight, boarding went smoothly, the flight was fine and on time, until we landed and there was "another plane at the gate and it would be 5 minutes or so." 20 minutes later we start moving toward the gate only to get a second announcement that there was no crew to dolly us to the gate and we would have to wait til someone got us. Tack on another 40 minutes and we had been waiting in one spot for an hour after landing turning our 2 hour flight into a 3 hour flight. A woman even missed her second flight because of that delay! Seriously crazy that an airline can be so irresponsible with their customers money and time."

Pros: "Initially; I liked the price of the ticket"
Cons: "But. That price was an outright lie. That price was only to get a spot on the plane. Then you had to choose your seat with an up barge of anywhere from $11-$35. Then you have to pay for a bag. Zero free bags. Carey on cost $40. $40!!!! And a checked bag is $35. So my low prices ticket actually cost me another $51 plus tax above advertised. Then the plane. Plastic seats that do not recline or have any head support adjustment. I'm 5'10" and my knees touched the next seat. The over 6' gu next to me had his legs spread into both my area and the woman next to him just to try and fit at all. The only complimentary drink was water. No entertainment screen and the most laughable tray table I've ever seen. I had a cup of small Starbucks coffee and it wouldn't even sit flat on the little narrow tray. I used to fly frontier exclusively because the prices where really great and so was everything else. I'll never fly frontier again if I can help it."

Pros: "Frontier airlines boarded relatively smoothly and there was sufficient room for my carry-on luggage. Even though I didn't pay for a seat assignment, my wife and I were seated together. The crew was generally friendly and cooperative."
Cons: "Hidden fees are a deal-breaker for me here. They try to get you to pay for seat assignments, although you don't have to. If you don't pay for a seat assignment, there is a risk you may not be seated with the rest of your party. You do have to pay to bring a carry-on, which I didn't realize. The added cost of $40 (if you pay in advance, $55 if you forget and pay at the airport) to carry on a piece of luggage that is typically free makes this far less of a bargain than advertised. I felt misled and taken advantage of. Since we realized this the day before our flight, my wife and I shared one carry on to keep the cost down. For us, the tickets ended up costing $80 more than I realized. If we had each had our own carry on, the total added cost would be $160 which seems like quite a ripoff."

Pros: "I liked the price and the fact the flight was nonstop and relatively short."
Cons: "I rated the service poor because upon boarding the plane and sitting down, I noticed my 20 yo son somehow did not make it onto the plane. This became concerning when it became apparent that everyone had boarded and he still did not appear. I approached a flight attendant about it, letting her know that I was concerned that my son had not boarded. Her response (apparently because I was not hysterical) was "well you don't seem too concerned about it, so I won't be." I was very taken aback by this and ended up - with another flight attendant's permission - leaving the plane to find my son who it turned out was held up at the gate for a reason that was resolved."

Cons: "I lost my bag on a direct flight from Denver to Austin. Once Frontier lost my bag, a representative gave me a claim number and a number to call for inquiries and a status update. I called the lost baggage claim department several times and not once did they answer my call. I had to leave a few voice mails to an automated system. Finally, someone after 12 hours from leaving my initial voicemail called me back to let me know that my bag was found and would be delivered to the my friend's address. The bag was not delivered to my friend's house until 1:30am the following night, which was 36 hours after my flight had landed in Denver from Austin. Frontier also said that they would refund me the $40, but that they happened either. Frontier has very low air fares, but I now know that is in fact very deceiving and ultimately not in fact true. Asking customers to pay $40 both ways to check a bag is not worth it if they can't even safely transport a bag on a direct flight."

Pros: "even though we left an hour late, we still arrived at our destination on time."
Cons: "our flight left about an hour late; we were told our exit row seats would recline (but they didn't); no in-flight entertainment; very uncomfortable and couldn't sleep on the red-eye as i am able to with other airlines. also, had to pay $40 per luggage to check in (vs $45 to carry on) - however, we saved about $150 total flying frontier (bag checked included) vs other airlines. it was annoying though that we weren't able to easil add bags to our itinerary upon checkout on this site. BIGGEST disappointment was that frontier did not participate in TSA-pre check, which i suppose was fine for this flight since we left an hour late, anyway."

Cons: "Frontier's baggage policy is such a rip off and comparatively over priced. They allow 1 checked bag for 40$ whereas American Airlines and others charge 25$ a bag. For carry on items Frontier charges 60$(!) We were two passengers with each allowed a carry on item. After paying for our 2 bags, we were about to board when the lady at the boarding gate insisted on having us pay for our carry on ( whilst they clearly say one carry on item per person ). We were threatened with being kicked off the flight if we didn't pay for the carry on. Other passengers were also subjected to this behaviour. Never flying Frontier again. Rude boarding attendant, and a rip off baggage policy."

Pros: "Newer seats, so I guess that could be counted as a plus for this trip."
Cons: "Ticket counter person in PDX was very rude. Our seats were 'upgraded' for a red eye flight, behind one screaming baby for 75% of the flight, and another next to us that constantly was kicking us. The male air flight attendant enjoyed to hear himself talk so much, that between him and the amplified screaming baby, sleep was not possible. I asked for water, but since that was the only free thing, they were out of it and the male flight attendant sound get me some of their was time before we landed....that was 25 minutes into a 3 and a half hour flight. In his defense, I did get my water just before the plane started its descent. And the last point, girlfriend's brand new suitcase was covered in him when we picked it from baggage claim. Instead of just refunding us the baggage fee, no, we now have a claim open for Up to $50 to get it cleaned. Spend the extra $100 for ease of mind and fly a real airline."

Pros: "Nothing!!"
Cons: "My flight was delayed for 6 and a half hours. On top of that the airline charges $35 each way to have a carry on so I had to pay $70 on top of my already $200 something ticket. Then they charged $2 on the flight for a soda which is normally complimentary on all other airlines I have flown on. Then when I called customer service they said there was nothing they could do or credit any of the fees I incurred from paying for carry on baggage and said it was too bad the flight was delayed they didn't care at all."

Cons: "The woman at the check in counter was rude, and by the end she had me in tears my bag was fine on the fight in but she insisted on charging me 60 dollars on the way home I had no money or credit cards on me so I had to beg a stranger for money, and when I gave her the 60 dollars she said with a grin on her face we don't accept cash at that point I broke down not knowing what to do she announced one minute to board and finally they let me on I was a mess by then! Never again will I fly Frontier!!!!!!!!!!! Robin M. Cahill 215-669-1108"

Cons: "We were told the flight was canceled due to weather. We were also told the next flight out from Cleveland wasn't until the following Wednesday. We gave other airport options for departure and arrival and still we were told we wouldn't be able to fly in until Wednesday. I understand that flying into Denver wasn't an option due to no fault of the airline, however I am sure with the multiple airports we could have flown out of and flown into we should have been able to make the trip before the following Wednesday, 4 days later. Also we had no idea how much extra the baggage cost was, or that there even was one."

Cons: "All frontier cares about is nickle and diming their customers. The flight was not too much less than any of the other airlines, but I should've done reviews before choosing them. They charge you $20 for your seat on top of your fare when you try to check in 24 hours early. They charge more for a carry on than a checked bag. They do not provide anything complimentary during the flight. Drinks are $2. Overall, I spent just as much as I would've with Southwest of American, but I felt ripped off and unappreciated. If you want a loyal customer base, Fronteir, I suggest you change your flight policies. This is 2016 and customer service is everything."

Cons: "My luggage filled with Christmas presents for my family was lost. Frontier doesn't even have the capability to scan a checked bag recite to locate a missing bag. They also did not even have a baggage claim counter like all of the other airlines. I had to go up to departures to the ticketing counter. They were not able to me where my bag was. My flight was a direct flight from Denver to Cleveland so I was incredibly surprised my luggage was lost. I had to handle the whole thing myself. I called Denver airport and was told 2 bags didn't make it on my flight. I was told they couldn't verify it was my bag but it "probably" was. I rushed out Christmas morning to the Cleveland airport to get my bag on the flight it was supposed to be on. It wasn't there. I sat in Cleveland airport for 3 hours on Christmas Day. I was told I would be compensated for my troubles from one Frontier worker then when I got my bag and asked about it I was told no. I will NEVER fly with them again. You get what you pay for....cheaper flight with the worst possible customer service."

Pros: "I read other's reviews about being charged for a carry on; my experience was that I was only charged for checking a bag. It did add an extra $80 to my total expenses but considering how cheap my round trip flight was, it was by no means a problem. The crew on both flights was extremely nice. On both flights we arrived at our destination a little early. I got water at one point and was definitely not charged for it. Overall, it was a great experience and I will definitely be using Frontier Airlines again."

"All"

"Excelente viajar con spirit"

"Plane was over an hour late taking off and then when we landed we had to wait on the tarmac for 45 minutes."

"We had a 7hr delay because of under staffing and we were short a pilot"

"Everything was smooth. Great communication"

"Free Snacks."

"Both my flights were delayed. From either paperwork or waiting for crew. Gate changed twice. Wondering why they give times and gates. Seems nobody knows what's going on."

Cons: "Terrible seats, but you know that! That’s all anyone talks about is how terrible and uncomfortable the seats are."

Pros: "The crew was amazing"
Cons: "Well the seat could have been better"

Pros: "Good seats up front"
Cons: "no wifi"

Pros: "Getting home"
Cons: "Everything flight was delayed no compensation y’all took 94 dollars from me and won’t give it back"

Cons: "I have never had such rude flight attendants before"

Cons: "No Covid 19 safety. No one was wearing masks. Staff didn’t stop anyone from taking them off. And the flight was packed."

Pros: "Crew was amazing. Flight felt safe. Overall for the price point, would definitely fly spirit again."
Cons: "Seats comfort and space but again for the price point no complaints"

Pros: "Uneventful trip and arrived slightly early."
Cons: "The flight was packed! No empty seats between people to heed the Covid-19 suggestions! First flight since Covid and not happy! Plane was out of refreshments and only had water"

Cons: "Seats"

Pros: "The crew was fine. The seats wear not comfortable"
Cons: "During Covid they did not take temperatures before boarding the plane. This should have been done."

Cons: "The plane was not clean. It was an 8:15 am flight. It should have been pristine."

Pros: "The crew was good"
Cons: "More leg room"

Pros: "Price"
Cons: "Chairs so uncomfortable"

Cons: "After waiting over 6 hours and several delays, missed flight as boarding announcements were not made to area just adjacent to boarding gate."

Pros: "Not much besides the Flight crew was kind."
Cons: "Spirit airlines charges you money for water!!! For water!!! I was on a four and a half hour flight from LA to CLE, and didn’t bring my credit cards or a bottle of water with me. I could t get a bottle of water because they charge for them. How is that even legal? I sat thirsty considering drinking the water from the airplane lavatory. Beyond that the seats don’t recline and you get nickle and dined for everything. I would never fly this airline if I didn’t need to travel to CLE where they appear to be one of if not the most dominate airline."

Pros: "At the gate the staff member noted that I had asked for a wheel chair & sought me out. Then she proceeded to find Someone to trade seats with me because I was assigned Row 30. I was then given a 3rd row seat. Since I have some difficulty walking this saved me from having To walk the entire length of the plane. The plane was completely full. I truly appreciate the kindness your staff member Showed to me. I only wish that I knew her name Also the plane arrived 30 minutes early at my Destination."
Cons: "In checking in online it took over 30 minutes to do So because I kept getting the message that no seats Were availble. I finally called the help number & it Continued to give me the same message even when I followed her instructions Finally she told me that My browser was incompatible with your system. I had To sign on to a new browser before I could complete the check in. I also could not add my TSA number to my ticket. The Staff member had to do this. I do not like the fact that I can’t even get a glass Of plain top water on the plane without paying For it I also didn’t like the fact that a person I spoke with Paid $69 one way & I paid 5 times this amount For my ticket."

Pros: "Price an service"
Cons: "The same price today"

Pros: "Nothing. I hate everything there is about Spirit Airlines"
Cons: "It started with the employee at the ticket counter who could not have been ruder if she tried. I have dealt with Comcast and all of the other "nightmare" customer support companies and she is still the worst person I have ever spoke with. If I was her employer, I would have fired her ten times over. It all went downhill from there. Spirit Airlines is the equivalent of the Greyhound Bus. It is gross, the employees suck, and there is not a single redeeming quality about them. I hate traveling Spirit and really regret purchasing that ticket!"

Cons: "I thought I was getting a cheap flight. Wrong! By the time I added in the cost of checking a bag (even pre-check in), I was pretty much in the same ballpark as other flights. If I wanted to select my seat, that would have made it even more. The seats were hard and did not recline at all and I was on a 4.5 hour red-eye flight. There wasn't any food available to purchase. On top of everything, I had to change my flight, which I did on Spirit.com. I purchased my bag check at the same time. When I got to the counter, my bags were paid, but my flight was not changed. I had to pay to change it at the counter (fortunately, there was room on the flight). They would not take any responsibility, just kept telling me it was my fault since I booked my flight incorrectly in the first place. Terrible airline, will not use again."

Pros: "Fare was lower than most other options, if not all. Flight was quick. Email notifications/updates prior is a plus."
Cons: "Seat layout should be more similar to Frontier if going for economical, but keeping people comfortable."

Cons: "Outbound to BOS there was over 4 hrs delay, yet we had to be at the airport in time for the original departure time. The staff for the most part were not very sym"

Pros: "Was right on time. Smooth check in."
Cons: "N/A"

Pros: "I guess I don't like anything that spirit has - except for the price which I finally disliked"
Cons: "I have my flight at 9.30 AM and I was at the airport by 8.30 AM. I had to find out where the check in counter is and I was at the check in counter at 8.40. By the time my turn came, it was 8.50 and the agent said I am late as the gate closes 8.45 AM. There is no mention in the itinerary that the gate closes 30 minutes before departure and I was there 45 minutes before the take off. I didn't get a next flight. Now, I can't even cancel the return flight and I lost all the money for the trip. I called the customer service and they said they cant do anything except to book another ticket the next day. Why do they think I would ever travel with them again!!"

Cons: "Very rude flight attendants like I understand you guys work all day and I'm sure it gets old flying back and forth and I bet you have terrible customers but I am not one of those so to be rudely disrespected and ignored was truely hurtful. I was ignored over and over again when they were in the back talking when the no seatbelt sign was on there was no reason they couldn't come in and asked me if I needed something and it was like this for the whole four hour flight. Then when I got up and went to the back of the cabin they got upset with me for apologizing for interrupting them been enquiring about my question she stuck her hand up in the air and told me that she was talking. Very rude. I know the flight is cheap but next time I think ill just pay extra for politness. :'("

Pros: "The main flight attendant who did the announcements was a hilarious, irreverent funny guy who actually made me pay attention to all of his announcements for the first time in years. The Southwest flight attendants are sometimes cute, but this guy was HILARIOUS. Made the trip a true delight. Best thing about Spirit airlines is this one guy. The seats were comfortable and pretty spacious for airlines today."
Cons: "Spirit's "no frills" gimmick is really just annoying because by the time you get the things you NEED, all of which you have to separately pay for on Spirit, you have paid more than you would on any other airline. And every time you have to pay for another dang thing, you feel like you are being scammed just a little bit more. I try so hard to avoid Spirit airlines but sometimes it's the only way to get where I need to go. Before I click the "book" ticket, I add up all the extras I know are coming to make sure it REALLY is the best fare."

Cons: "I logged on spirit.com the day before to check in, print my boarding pass, and update my contact info for flight updates. I was not once contacted via email or text that my flight had been delayed three times. It was supposedly mechanical. Once aboard 5 hours late, we sat in the hot sun for another 45 minutes before moving. The pilot came over the speakers once at cruising altitude to say it would be another 2hours and 35minutes (the flight attendants had just repeatedly announced 1hour 25minutes). It was a mess and seemed incredibly unorganized."

Pros: "Flight from Boston to Cleveland was only delayed 10 min. Return flight was a different story."
Cons: "Return flight landed on time but taxied on the runway for 2 hours (longer than the total flight time). Was only offered 1 small glass of water filled 1/2 up & 1 small package of 2 cookies as a result of federal regulations. Flight attendants & pilot only updated passengers every 25 min, saying it would only be another 10 min longer. As the updates were no accurate and late, passengers including myself were extremely frustrated. Mentioned delay of finding a gate was due to "politics", which I've never heard before. Was extremely disappointed in the way Spirit handled the situation and would not recommend this airline to people as a result."

Pros: "I liked the base price of the fare. I also liked the staff and flying experience from Cleveland to Las Vegas. That reference may be the only thing that causes me to consider a 2nd flight with Spirit."
Cons: "I did not like the boarding process, a single line for ALL customers regardless of whether or not you already have a boarding pass, my luggage was damaged and no note or apology from Spirit it was just loaded on the conveyor belt as if it were received that way, threats of the gate permanently closing 35 minutes before boarding despite having to sit on the plane until the plane was scheduled to leave 35 minutes later, fees for everything from carry-ons, to seats, to snacks and regular beverages on super long flights, and the list goes on..."

Pros: "I liked the fact that the plane did not crash you know i originally type the overall rating as poor only it took to long to load on the computer - i then chose a better classification and it loaded instantaneously. I certainly would have hesitations in sending a child or elderly person traveling alone granted the seat belt sign went on and an elderly gentleman was making his way from the front of the plane to the back bathroom - the female flight attendant told him to get to his seat or be prosecuted to the fullest extent of the law - have we come to this in our society or is this the spirit of Spirit Airlines."
Cons: "the airlines treated the flight attendants as bar maids and their only were interest was in swiping a credit card. everything on this air lines cost money - carry on baggage, water soda i wondered what a vomit bag would have cost. Plan ahead as you have to ask in advance for a bag. the flight left late and arrived late. Passengers could get dehydrated with no water on a long (more and a few hours) flight. with everything costing money; it appears cheap - Is Spirit Airlines also being cheap on the maintenance. I am sure you are not - this is a rhetorical question."

Pros: "Once you get over the fact that your ticket only gets you a seat, the airline was great. The plane was like new, clean and roomy. The boarding process was efficient. I felt very safe."
Cons: "At first you feel like its a "low budget" airline and that they maybe cutting corners where it counts like safety. But that was not the case. Although I get the concept, I would have liked to at least printed my boarding pass at the gate without a cost or have the boarding pass sent to my phone. Also, the ticketing counter line was VERY slow in Atlanta. Be aware that even a carry-on cost money and if you think you are going to slid by with a slightly larger bag, it could cost you $100 at the gate and losing your seat and being on standby."

Pros: "The flight attendants were pretty great."
Cons: "As soon as I sat down and figured out I couldn't move my seat back I knew I had entered a nightmare. The guy sharing my row was a selfish jerk who kept putting his items on the middle seat to claim "his territory". There were 3 babies on the red eye flight who took turns crying, so almost the whole flight was speckled with little baby outbursts of emotion. And the amount of leg room provided is just absolutely ridiculous for anything longer than an hour flight! I'm certain the CEO of the company that runs Spirit Airlinesflies first class on another airline and never flies crappy old Spirit!"

Pros: "There's nothing really that jumps out at me that makes me scream I love this airline because, let's face it, unless you charter yourself a flight or put yourself in first class; flying really sucks no matter what company you fly with. The only real perk of this airline that is usually pretty consistent are the flight attendants. Their jokes in the beginning lighten the mood and put people who really hate flying at ease for a moment, otherwise they are always attentive and use the right amount of sass to the fellow passengers that need to be put in their place ;) I also like that when my flight is delayed your company updates pretty frequently, it would just be nice to maybe give tentative landing/boarding/take off times because there is usually just one new time and it's hard to tell whomever is waiting on you, what time the new arrival will be."
Cons: "I know I can't complain about the man behind me that incessiently cussed while simultaneously pushing on the back of my seat in his own little pity party, or about the little girl who rested her feet on me for at least an hour-- that's not your fault! Your passengers chose you! But a few things that your may want to look at improving would be timeliness; My last 5 flights have all been delayed to some degree, life happens and I understand 15 minutes, half an hour.... But my flights tend to range around an hour delayed, 2 hours, 4 hours delayed this past thanksgiving... Like I said, I know life happens but maybe there is a way to improve this. Next, yes, all airplane seats are uncomfortable, but the one next to me was visibly broken but still had a person placed in it-- that's not me sitting in it but if I paid $25 for a specific seat and it turned out to be busted I would be pretty pissed- so all I'm saying is if you're charging people for seats, make sure there is enough maintenance and up keep that people are getting what they pay for. Lastly, cleanliness... People don't clean up after themselves even if it's asked of them and it's starting to really turn me away from the airline. There has been food smashed in my seat, gum and other unidentifiable things smashed in the carpet or seat back and it just hinders how I feel the entire flight. I know cleaning crews are expensive and obviously don't help with timeliness when the flight is aready significantly delayed but in my personal opinion if I've already been waiting 2 hours, an extra 15 minutes for a quick clean is not going to kill me and will actually be reassuring to know it gets cleaned at all. Another idea to remedy this problem would maybe be supplying dissenfectant wipes upon request but make it known that they are available-- I use my own wipes but I know a LOT of people don't even think to bring them."

Pros: "The plane only left a half an hour late, yet still managed to make it to the destination over an hour late!"
Cons: "I get it, Spirit is a low-cost operation. But does it have to show in everything they do? All of the staff seemed rather disinterested in the customers, to the point where they weren't sure if someone had sneaked onto the flight! That sure got them hopping. Unfortunately, it took half an hour to sort out. In the meantime, there we all alwere, stuck in our too small seats with their too little leg room. Once we left the gate, it became evident that the flight crew were not just indifferent to the passengers, they were passive-aggressively antagonistic about us. I mean, everyone has a bad day now and then, but the whole crew? Seems like it could be a systematic issue with this airline. I've flown cheap before, and you get what you ou for, but I didn't sign up to feel as if I were despised."

Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."

Cons: "Spirit is the only airline that's so cheap that charge for the regular carry on. Also, your employees spoke poorly about passengers in Spanish and didn't notice or care that the passengers may understand (which I did). This is almost certainly the last time I willing choose to fly Spirit."

Pros: "The flight arrived on time"
Cons: "Our granddaughter's stroller and car seat were not available to us at the gait and we were directed to collect it at the baggage claim area. These two pieces had not arrived in the baggage claim area as well. Therefore, we contacted the airline representative in the lost baggage office. We spent close next two hours trying to locate the missing pieces to no success. We were provided a substitute car seat for her and as we were a minute from our destination in Solon, we received a phone call that those missing pieces were located (we don't know where in the airport) and delivered a couple of hours later. It just speaks to the incompetence of the Spirit airlines staff. I do not think that we shall again fly Spirit in the near future, nor shall we recommend it to other family members or friends."

Pros: "Nice take off and landing, smooth flight"
Cons: "After purchasing our tickets, we thought we were finished with flight fees. We were charged for our seats there and back, we were charged for our luggage, there and back. What if you don't pay for your seats after purchasing plane tickets? Do you have to stand? If you want a flight paid for in one fee, do not fly with Spirit. We will choose a flight with one payment that takes care of luggage, flight and seats all in one. My luggage coming back was 7 lbs over so they charged me $25.00 extra coming back. Hidden fees with this airline. The seats were the worst part of the plane, very uncomfortable. Flight was smooth."

Pros: "The actual in air experience was good. The staff was very nice and smiled as we entered and smiled as we exited. The aircraft was clean and the restrooms were clean and refreshing."
Cons: "The counter service was unexceptionable. I stood in line for 40 minutes. While the few people working did handle the line which literally was the length of the concourse and out the building the the passenger arrival area of the airport. I was one of the most unorganized events that I have ever experienced. The computer would print my boarding pass. I had to stand in line for that. I tried to print it at the hotel for over an hour and it still would not print for me so there is a glitch in the system somewhere. Upon our arrival in Cleveland there was no Agent standing there to give greetings or directions. All in all the service was sub-par and leaves much to be desireable."

Pros: "The flight attendants were extremely friendly and hilarious! They kept us entertained all flight long and were very helpful to everyone."
Cons: "The employees working at the ticket desks were VERY rude. They refused to print my boarding pass, and instead made me leave the line and go to a kiosk to print the boarding pass and bring it back to them. What exactly is there job other than checking in luggage?? In addition to that, I had a heavy bag (knew this beforehand), and was scolded regarding the weight. I was told that the next time I fly, I should "leave a lot at home." It's a shame that I enjoyed my actual flying experience with Spirit quite a lot, but I will never fly with them again because of the ticket counter employees."

Cons: "Worst flight attendants ever. We were in the front of the plane. It was a red eye, and they were extremely loud and disruptive the entire time: slamming doors, talking loudly, and refusing to turn down the bright lights. Absolutely terrible."

Cons: "I like nothing about Spirit airlines. For starters, Spirit stresses that you print your boarding pass ahead of time or you will be charged $10 to speak to an agent at the airport. (Wait, isn't that the agent's JOB - customer service?) Imagine my surprise when I arrived and then had to wait in a line to speak with an agent to check my bag. This is a terrible airline. It really is not cheaper than others when you consider paying for your bag (to check or carry on), that bag can only weigh 40lbs max, paying for WATER on the plane, paying to choose where you sit. Its absurd, really. The seats on the planes do not even recline. Good luck using the tray table for anything other than your $5 cup of water. Its the smallest thing I've ever seen. Choose another airline."

Pros: "The flight was on time and the crew was friendly. That's about the best you can hope for when flying Spirit."
Cons: "The seats are uncomfortable and a flight doesn't even include a cup of soda or peanuts. It cost over $80 to check one bag (more for a carry-on), even when checking in online and in advance (it would be $100 to do at the airport). Be sure to add that extra $100 to a ticket price when you're comparison shopping unless you can fit everything you need for your trip into a small backpack-sized personal item. Someone was sitting in my seat when I tried to board because he didn't like his, but that isn't the airline's fault."

Pros: "Smooth flight. Gave us free water and a tiny cookie for the 4+ hour delay (some of which was on the plane waiting to take off)."
Cons: "Insane delay on a holiday red eye flight. Pilot blamed the airport very unprofessionally. Of course, the seating is small. When flying spirit, they charge for everything, including picking a seat with your group. They charge for carry on (made clear on their website). Insanely cold. Seat was not clean."