Flying with Delta is always a relatively smooth experience.
Landed at JFK and waited over an hour for our bags to arrive at the carousel. Absolutely ridiculous
Flew first class - no meal and they didn’t let us know. It was a long flight. Delta first class isn’t really first class
Brian the flight attendant was rude and completely unprofessional
Pros: "Great crew and friendly"
Pros: "Efficient and sanitary"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Way exceeded my expectations!"
Pros: "Short flight and no problems."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "Loved the plane, people and timeliness"
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Cons: "Seat didnt recline and very tight between passenger seats"
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "Good landing, great service."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Quick boarding"
Pros: "The flight attendants gave great service"
Pros: "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
Cons: "See comments above."
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Cons: "Seat did not recline."
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Great free movie selection"
Cons: "Flight delayed"
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Hey, domestic U.S. flights aren't all bad! I was pleasantly surprised by the kind service and amenities on this Delta flight. There's a plethora of free movies to watch, and the crew continually checked on us to make sure we were hydrated. I think Delta may become my new prefered carrier for domestic flights."
Cons: "Bathroom ran out of toilet paper, but staff helped fix this after I talked with them."
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great service all around"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Fast flight great service"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Cons: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."
Pros: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Cons: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Pros: "Quick, on time, MCE even has some legroom."
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "The crew was awesome"
Cons: "It was way too hot in the aircraft"
Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Pros: "Crew was friendly. Clean plane."
Cons: "WiFi wasn’t functioning Boarding and deplaning process is the slowest I’ve ever experienced on any airline. First time flying AA in years. Not sure I would do it again."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Cons: "Seats in the plane not good, overall an old plane looks like."
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Short flight"
Cons: "They lost our bags in Dallas. The customer service rep was useless"
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Pros: "Smooth ride, easy security"
Pros: "Courteous personnel"
Cons: "Almost wouldn't let me check my luggage to Europe as I arrived an hour in advance to flight from Austin to Dallas, ground crew claimed I should've been there 3 hrs early. Says so nowhere. Then flight departure was delayed! No individual video screens, no choice of movies. No food."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "It's just like very other airlines."
Pros: "Can't think of anything at this time"
Cons: "Bought this ticket as gift for my grandson. His departing flight was 4 hours late! Therefore the people picking him up in L.A. Had to pick him up after midnight instead of 8pm. Airline wouldn't try to get him a seat on another airline to help the situation. Thought I was booking this on Alaskan airline but turns out they used American. Will never use this sight again. Going to book directly with actual airline next time"
Pros: "I liked that the internet connection was free because I am a T-Mobile customer."
Cons: "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Cons: "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Cons: "Staff behaviour"
Pros: "Staff was wonderful."
Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."
Pros: "fly was on time"
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Pros: "The flight attendants were nice and the plane was on time."
Cons: "I tried to switch my flight to an earlier time. First, they charge $75 (Southwest is always free). Second, the gate agent charged me and let me board, but her boss came on the plane and pulled me off because I wasn't Executive Platinum status! The plane took off with an empty seat and I had to wait two more hours for the first flight. When I complained to AA about it, they sent me a $50 voucher. I don't plan on giving any business to AA for the rest of my life."
Cons: "When going to website to link to free entertainment the flight is wifi capable but you must purchase Internet. Not sure why they did not make the move to add free entertainment on a 4+ hour flight."
Pros: "I fell asleep on the trip so that was nice."
Cons: "The seats are pretty uncomfortable for tall people."
Pros: "The other people flying next to me"
Cons: "The stews attitude"
Pros: "I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices."
Cons: "What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane."
Pros: "Wonderful flight.... great crew!"
Pros: "The counter staff employee was kind enough to find seats next to one another for my partner and I."
Cons: "More snack options."
Pros: "The crew was wonderful"
Cons: "My flight was severely delayed."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Crew was pleasant and just plain awesome. Boarding process at Austin was very good. Flight was about 25 minutes early into Denver."
Cons: "Denver airport with all the construction is pretty disappointing. Hard to navigate. They need to hire someone to come up with easier way finders for people to see. Also parking is HORRIBLE. Long term and all the public and private companies offering service and to me not one of them does it well."
Pros: "We were upgraded to 1st. Ontime departure and arrival."
Pros: "One if the bathrooms was closed and a second one had no running water."
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Pros: "Over all flight was good.."
Cons: "Our plane was delayed 4 hours ..I waited at the Austin Airport all day before boarding plane coming from the Atlanta airport due to the outage ..noone was informed of the delay while waiting for boarding. I had missed my original flight and was bumped to a later flight which turned into waiting 8 hours to board ..so, I really was frustrated."
Cons: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Cons: "taxi time longer than fly time"
Pros: "Flight was on-time; no delays; great crew! I also liked the fact there was a person at the gate to let us know where our connecting flight gate was - that was really helpful!"
Cons: "In flight entertainment (archived TV/Movies) not provided (other than through personal electronics); but that didn't bother me - flight between Santa Barbara and Denver isn't that long."
Pros: "Aside from the turbulence the ride was fine."
Cons: "We got stuck for an hour on the tarmac in Denver, completely ruining the transfer process and I got stuck overnight in Denver."
Cons: "An hour late which made me have to run to the next gate which is not pleasant for a 70 year old with a bum knee."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Pros: "I like that since the fight wasn't full, and I didn't know until after I bought my ticket on kayak that I couldn't change seats. The crew allowed me and my friend to sit together."
Cons: "That the window seat armrest doesn't raise to allow more room that's available."
Pros: "Prompt departure"
Cons: "The weather in denver"
Pros: "It was dope."
Pros: "Missed my flight so I ended up staying overnight in the airport to catch the 5:25 am flight the next morning. One of the cleaning staff found a blanket for me which really helped since it was incredible cold in the airport."
Cons: "Security line at BWI is extremely long and under staffed compared to other airports. There was not enough legroom and the flight attendants pressured people to check baggage when there was plenty of room on the flight to stow luggage."
Pros: "Amazing staff...they went above and beyond during a particularly bump flight! Even brought out pilot wings for all the nervous kiddos...haven't seen those handed out for years!"
Pros: "4 hours 40 mins delay."
Cons: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Pros: "Drinks and snacks were good. Flight was on time."
Cons: "Flight crew was a little noisy."
Pros: "Not as delayed as the other United flights. Could have been worse!"
Cons: "Gate changed since earlier flight scheduled to depart at 1:30 for San Francisco was still waiting on their plane while we were ready to board at 7:20. Told to go to a different gate. That gate was for Denver but an earlier flight, too. Finally the third gate change was for the correct flight number. Lack of good communication left us and many others scrambling to find where to go."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Cons: "Had to deboard after an hour on the plane. Waited another hour for next flight."
Pros: "Crew and staff were great!"
Cons: "Flight was delayed over 3 hours so we had to move to next day."
Cons: "Our flight departure time was changed and no one contacted us."
Cons: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Pros: "Had a window seat that allowed me to sleep"
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "Telling everyone not to fly United. Thank God United employs competent crew for their planes, please consider doing the same at corporate."
Cons: "Being treated like cattle. Terrible customer service. Not feeding or providing accommodations for the elderly, children, families, and all passengers- regardless of lying about mechanical issues."
Cons: "Return trip had small planes"
Pros: "Good flight attendants."
Pros: "The staff was very helpful"
Cons: "Turbulence was horrid. Had to re route the landing causing me to miss my connecting flight. united had no other options for 23 hours. Therefore I chose to return to my starting destination. I still had to spend the night at the airport, and missed a 10 hour day of work due to no other flight options. All I received was a verbal apology. Glad I paid for a flight to a one night stay at Denver airport and back."
Cons: "Super annoying toung boy who kicked my seat and slammed the tray table al ost the entire flight...obviously not United's fault."
Cons: "Customer service via phone was unhelp and kind of snarky. She knew I was several thousand miles from home trying to get back, but wouldn't arrange for me to get on a different plane without a $650 fee. Another airline would have bumped people off their flights so I could get hiome. I was not pleased that my missed flight couoldn't be accommodated reasonably. Apparently my ticket was wroth nothing..."
Pros: "The crew was awesome for both of our flights! Very pleased with United!"
Pros: "The flight was uneventful and we landed early. Although there were no entertainment options on the plane besides wifi, I just watched my own shows on the smartphone. The snack that we got was actually not bad."
Cons: "Seat is still a bit small, even with their updated seats that moved the seat pockets to the top. Cushion is hard and became uncomfortable after an hour o so."
Pros: "I like having options to purchase snacks during the flight."
Cons: "Boarding process was horrible. Very little overhead bin space available so many carry on's had to be checked. Leg room was worse than other airlines. Had 3 flights cancelled in a matter of 24 hours when other airlines were running flights at the same time. Needless to say - not a good first experience with United and won't be flying them again any time soon."
Cons: "United botched my boarding passes at security so I had to run back and get the correct one, catching my bags to see if they were going to the right place"
Cons: "The KAYAK APP sucks i selected annother date And time And missed the flight as a no show. I selected the date for next thursday And the APP moved it And booked it for the same day. impossible to take it was Erich And not the date i wanted. I reeboked it in UNITED direct payed 75 USD and fixed kayak mistake. Never use this sh...t again"
Pros: "Everything went smoothly"
Pros: "Easy boarding"
Cons: "FREEEEEEEEZING on the plane so some of us asked for them to turn up the temp but they never did. So cold I pulled out all my clothes and wore them."
Pros: "Not much. Gate agent said she was giving me an aisle seat. Turned out to be a middle seat. Crew was rude. Seat was dirty. Dlaybof 90 minutes leaving Austin."
Cons: "Almost everything. Respectful employees at gate and on plane would have been appreciated. Passengers are not cattle. (Gate agent said she was giving me an aisle seat. Turned out to be a middle seat. Crew was rude. Seat was dirty. Dlaybof 90 minutes leaving Austin.)"
Cons: "Water/coffee should be free"
Pros: "Friendly employees"
Cons: "Delay and no one staffing the counter."
Pros: "Kind flight attendants for all!"
Pros: "Everything was very nice."
Pros: "Crew was fine. Mediocre at best."
Cons: "They made no attempt to clean the plane in between flights. There were crumbs, food, and wrappers everywhere. I couldn't believe they charge $40 for a carry on, and for checking a bag... and that's the discounted price you get when you book ahead! This isn't a budget service at all-- they gauge you at every chance, and my flight ended up being more expensive than had I gone with a non-budget airline. At the very least, the customer service should be exceptional, but even that wasn't anything to write home about. I'll remember next time I book not to be fooled by Frontier's prices..."
Pros: "The crew was great."
Cons: "Seat was in the front of the plane but had to put my carr-on in the back because people put their bags in the front as they walked to the back."
Cons: "I missed my flight because traffic made me late and no one was at the counter to check my bag and issue a boarding pass"
Pros: "I arrived safely, so that's pretty much all I care about."
Pros: "The rest was okay"
Cons: "It was delay"
Cons: "I was charged $45 for a carry on both ways which was not disclosed via your site. Adding an extra $100 to my ticket for no good reason sure did put me in a foul mood. seats don't recline and other than water, you had to pay for anything to eat or drink on the flight and I mean anything. This is a terrible airline and I'm surprised it remains in business at all."
Cons: "Flight was delayed more than 2 hours."
Pros: "The actual flight was good...Pilot took off and landed well. Informed passengers of upcoming turbulence (which wasn't to bad)."
Cons: "The flight attendant responsible for taking the orders in seats 22 DEF, totally ignored me. She didn't ask if I wanted to buy anything. Maybe because I'm black she assumed I couldn't afford to buy anything?!?! Anyway who cares?!? No one reads these reviews or will do anything about it!!"
Cons: "Getting nickeled and dined for literally everything"
Cons: "I was charged $60 for a gate check on a carry-on bag, because I was not aware of this nor informed by the check-in associate at the counter. Frontier is notorious for having rules, and I thought I was following all of them properly. I can't be researching which airline accepts or doesn't accept carry-ons...This should be an inherent right as a flyer. It's not worth the lower fare they tease customers with."
Pros: "Flight staff was okay"
Cons: "They canceled our flight after they had delayed us over an hour, they let us know the next available flight would be in about 5 days. They blamed weather yet there was none."
Pros: "The service was fine but the turbulence really was tough."
Cons: "Everything else."
Cons: "Rude lazy attendants. No effort to offer even water to me on a two hour flight. All they wanted us to do was clean up trash to make their job easier. Nickel and dimed and this kind of service?????? Also didn't need a repeated 15 minute sales pitch for a credit card!"
Cons: "3 hours late, crew seemed apathetic"
Pros: "The flying."
Cons: "$40 carry on bag fee, late boring, gate was occupied when we got to Denver, everything cost money on the flight. It was a budget flight, and you feel it in every way... also, factor in the bag fee when figuring savings"
Cons: "Waiting for 20 minutes to get off the plane."
Cons: "My flight was changed to a red eye and didn't receive any help changing my flight or discount back. I ended up having to go into a different airport since I could not afford to fly in at 5am the next day. Horrible customer service and will never be Flying frontier again or recommend anyone else to fly with you."
Cons: "I will never be using Frontier again! I had the worst experience ever with them yesterday. When I purchased my ticket, I was not aware at any point that I had to be checked in 45 minutes prior to the flight time. With any other airline I have ridden, I have never encountered such a rule. I was trying to make a flight home after driving into town to help a friend move and tried to check in online when I was 45 minutes out from the airport. The frontier app let me pay for my carry on (which, at the time of purchase, I had no idea that I would be charged for a carry on), but then wouldn't check me in. How is that ethical? Charge me for a carry on when checking in isn't even an option?? When I finally arrived at the airport, the Frontier staff was rude and unwilling to do anything to help me. No refunds, no options, nothing. I was told that I would need to pay a $99 re-booking fee and then pay for whatever additional costs would be to buy another flight. Had they helped me get my boarding pass, I would have made it to the gate and onto my flight. What a scam. It is complete bullshit to not be willing to work with your customers at all, especially if you want to retain business. Good luck with that, because you will not have my business or that of any of my friends and family after my experience yesterday."
Cons: "I was never notified of a time change and had to rebook with south west for $280 very angry with the whole experience. Will never fly Frintier again."
Pros: "Seats are easier to keep clean. No one is reclining into you."
Cons: "Seats are too close together. I'm 6 feet tall, and my knees rub the whole flight. Seat is not very comfortable."
Pros: "Didn't ask, and got $100 off next flight. They did good."
Cons: "Waiting for a gate and missing my transportation."
Pros: "The crew had great communication and humor in a situation they could not control, such as sitting on the tarmac for 45 minutes."
Cons: "There were not enough staff to assist in the baggage, as the bags were not unloaded and retrieved for an hour after the flight. The seats look aesthetically streamlined, they are very uncomfortable and the tray table is a joke. It isn't big enough to hold any substantial item to complete work."
Pros: "Flight departed and arrived on time."
Cons: "Seats did not recline, we're very uncomfortable, little leg room, no free drinks or snacks.Frontier charges extra for everything now."
Cons: "They overcharged me for my carry on. The woman at the Frontier desk at the Austin airport agreed, she gave me a phone # to call. I called after I arrived at home and the woman on the phone would not give me credit!"
Pros: "Return flight crew was hilarious!! they made the delay in flight seem like nothing! They were awesome!"
Cons: "Seats are so uncomfortable. Then with all the extra fees this discounted fare cost more than if I would've went with my usual pic of airlines. Sat on the tarmac for for over 30 minutes after leaving late from Austin. We had originally expected at least an hour and a half layover and planned on getting some dinner in Denver. With The delay in leaving and sitting on the tarmac we only had about 20 minutes most to find something quick to eat"
Pros: "That needs to be in BOLD print. No wonder why their prices are cheap. Add at least 95$ since you will probably have a carry on both ways. Water is the only thing free. Sodas are expensive too. I am flying South West next time."
Cons: "Flight delayed both ways $40/each way to carry on your bag Last time I fly Frontier"
Cons: "Lack of Handicap boarding Lack of leg room Seating unconfortable"
Cons: "30 wait to get off the plane"
Pros: "Never friendly, always backed up, even if just 3 ppl in line. Seems person(always seems to only be 1) does not like her job! Just the Austin tx hub. Denver always smiling and flight attendants always happy. Love the price definitely!"
Pros: "Not much"
Cons: "Fees, fees, charges, nothing included."
Cons: "Delayed three hours and Frontier nickle and dimes you for everything."
Cons: "I missed my flight on a Thursday and won't be able to leave until Monday morning. Very unhelpful at the original gate in Austin and waited for 2 hours in line to change my flight"
Pros: "Our flight was cancelled and there was no customer service to help us rebook - we are heading to the airport now."
Cons: "Lack of customer service"
Cons: "The flight attendant was extremely rude and condescending to a handicapped man both on the flight and after he exited the plane."
Pros: "I was fortunate enough to sit next to two passengers who calmed me down during the plane ride."
Cons: "The staff were aloof and slightly unprofessional. They did not seem to be very confident about the flight, which made me worried and concerned about my experience. They rushed through standard procedures and were not very comforting to passengers. I have never flown by myself before, so my anxiety levels were high and I was extremely nervous the whole time. I wish that they would have been a little more easy-going with nervous passengers, such as myself, because I left the flight shaking."
Pros: "got me there on time"
Cons: "cramped flight"
Cons: "Charged me for CARRY-ON luggage at gate. First off , this is absurd. It reminded me why I fly with proper airlines. Second, this should have been made clear at time of booking so I realized how much the flight would ACTUALLY cost and book with a more comfortable and professional airline. The seats are awful and don't recline."
Pros: "I don't usually even do reviews but since flying with Frontier from many places. But being military and flying from multiple cities and going with Frontier I have experience super cheap tickets through other websites, quick check ins, free baggage because I am military and non-stop flights that have great take off and arrival times. Frontier is my favorite out of the many other airlines I have taken."
Cons: "Left over 1.5 late and were never really explained why"
Cons: "Horrible airline. But I knew that. Didn’t have much choice on short notice. I avoid this airline as much as humanly possible."
Cons: "I have been taking this flight every week for the past month. Have taken off late and have spent a median of 20 to 30 min stuck, at a full stop, on the runway before deplaning EVERY SINGLE TIME. Unbelievable."
Cons: "will never use this airline again."
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Cons: "Spirit airlines cancelled my flight the day of travel."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Cons: "I arrived at the terminal three hours early, connecting from a non-Spirit flight from Central America. Spirit employees wouldn't check me in, saying they were too busy and I need to wait, but no worry, there's plenty of time. Asked again later and was told to check in online. Checked in online and was told (after the many upsell screens) that I couldn't print a boarding pass and needed to go to a Spirit counter. Went back to the Spirit gate and they said I hadn't checked in so they gave away my seat, and they didn't have another flight until tomorrow. Did I want it? Nope. Bought tickets on a real airline. Will never, ever travel with Spirit again."
Pros: "Nothing except the price"
Cons: "Delayed boarding"
Pros: "The boarding process was good. T The staff friendly, but should smile!!"
Cons: "The seats were uncomfortable."
Pros: "Nothing. I missed it because of the delay in the first flight and ended up on American airlines"
Cons: "Everything. Spirit sucks."
Cons: "This airline company was totally misleading about everything. My luggage was okay on one flight but return flight was not okay, had to pay for luggage both ways. Was told to check in on line and the website wouldn't let you plus then had to stand in line for 45 min to check in only 2 clerks working with 109 plus people in line. I will not fly spirit again. The seats where so small and uncomfortable."
Cons: "3 dollars for a Coke"
Pros: "Staff and crew were all professional and helpful"
Cons: "Delayed departure No wifi on board"
Cons: "I spent money on the cab to the airport only to be turned away because spirit canceled the flight. They told me my money would be returned but I have not seen anything yet."
Pros: "Crew was friendly and knowledgeable"
Cons: "Felt like after paying all the fees we could have just flown a regular airline"
Pros: "I liked the stewardess coming back to denver she was nice and beautiful"
Cons: "Seats are uncomfortable"
Cons: "it was awful - I can't believe how narrow the rows are. I'm 5'5" and my knees touched the seat in front of me. A third of my personal item (a backpack) stuck out from below the seat in front of me. I've never been more uncomfortable on a plane. But it was cheap, so...worth it?"
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "Nothing to brag about."
Cons: "Lack of space, over charged for baggage, delays on both ends of the trip."
Cons: "Delayed twice, seats do not recline, no snacks included, they charge for carry ons. They are the worst airline. Period."
Cons: "1st time using spirit got to counter check in 43 minutes till.. flight was closed. I wasn't aware of the policy"
Pros: "It's a plane. It was a short flight- all was fine. It was cheap, and I didn't need any baggage, so Spirit is the best airline for that. You can't beat the price. Booked the night before- about 16 hours before the flight."
Cons: "Everything with spirit is terrible. The trick prices (you think it's cheap??? Not if you want a seat, a bag, a drink, to breathe!!), the terrifying folding chair seats, the horrible leg room, the worst service. Now I remember why I NEVER should EVER fly spirit."
Pros: "Clean airline. Nice staff."
Cons: "Very little leg room."
Cons: "Misleading information about charges for carry-on. I understood extra charges would apply to luggage checked in, not suitcases carried onboard. Leg room is too small for tall people. I am 6'1" and my knee's were pressed against the seat in front of me the whole trip, not comfortable at all."
Pros: "The plane and flight were fine. Costs for beverages and snacks , well, nobody( or vary few) bought them so that should tell you something."
Cons: "What I didn't like is that the small APPROVED SIZE carry on cost as much as my ticket to fly round trip., $55 each way. Really,........you need to raise your fairs and stop gouging the customers for every other thing. I had to pay extra just to sit in an isle seat when most of the planes seats were still up for grabs. Sorry but Spirit Airlines will be only researched for services by me if it is an emergency. I am aware that the airline needs to make money or it will not stay in business however I think the cost to ck a bag, if it was reasonable, would speed up things so everyone wouldn't try dragging everything they have onto the airplane to stow in the overhead with everyone else waiting on them. I am familiar with your problems as I used to fly schedule 135 , in Calif from La to SFO."
Pros: "Met some pretty cool people in the seats next to us. Bathrooms were clean, easy to use, and easy to access. They had a bathroom light viable to all passengers to see whether or not they were occupied for all 3 bathrooms, which I really appreciated."
Cons: "My only complaint was that during our layover in Chicago we couldn't get off of the plane to get food. Eventually we just bought food on the flight because our trip in total was about 6 hours of flying. I wish there was more food options. Oh, and the crying baby behind us wasn't the best either, but we drowned it out with conversation."
Pros: "Since we couldn't get passes in advance the clerk gave us leg room seats"
Cons: "The online program was horrible. Couldn't print boarding passes in advance"
Pros: "I arrive safe"
Cons: "I spend more with my luggage than fare it was not disclose Not even water or snack"
Pros: "I liked the crew"
Cons: "I did not like that my flight kept getting delayed and they provided late notifications"
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Cons: "Seems like a cheap ticket until you factor in all the extra charges. Carry on bag $50, water and a snack $10. I'm surprised the bathroom was still free of charge. The captain couldn't get one of the engines started but taxied out to the runway anyway. When it still wouldn't start we turned around and went back to the gate to wait for a mechanic. They were able to get it started and we were able to fly."
Pros: "I had flight delay for 6 hrs, missed my business meeting Las Vegas ! Very rude people at Spirit counter, never will consider Spirit as my 1 suggestion! All this and I paid 1st class accommodation, I really think I should be compensated! 7194600011 thnx! Reg!"
Pros: "Flight crew was perfect!!!"
Cons: "Better seats"
Cons: "Attendants were not pleasant, seats not comfortable, no options for good food, no movies"
Pros: "Absolutely nothing"
Cons: "They nickel and dime you to death. Just horrible. The ghetto of airlines"
Pros: "Worst flight i have ever been on"
Cons: "i will never book with them again"
Cons: "they charge you for everything. They say they are making you a deal by giving you a cheap flight. but charge you for carry on and personal items. and charge you $4for a tiny water.They are a bunch of A-hole. And I will never use spirit again"
Cons: "the flight attendant was extremely annoying, being loud and almost putting on a show, it was the worst. he kept getting on the intercom and saying dumb comments. what topped off this annoyance was that they didn't even offer the passengers water, you had to buy it. i was seriously parched by the end of the flight, so bad."
Pros: "Price. Personably flight crew."
Cons: "The seats were very uncomfortable. I think my personal maximum time for a flight with those seats is 2 hours or less. 4 hours nonstop was too much for me."
Pros: "The price of the flight is hard to beat. I can live without the seats reclining and a free soda."
Cons: "Pay attention when buying your ticket. There are extra fees like paying for the seat you want or for checked bags."
Pros: "the flight crew"
Cons: "how late we were to board, almost 3 hour wait to fly to vegas, seats were uncomfortable."
Pros: "Effecient boarding. No overly comedic routines from staff to include pilots. On time."
Cons: "$55 for a carryon bag."
Pros: "Flight attendants were nice."
Cons: "Seating was very cramped. Hidden costs everywhere, which jack up the actual cost of the flight significantly. Probably won't fly with them again."
Pros: "boarding was quick"
Cons: "The counter lady said my luggage was to big. It is the same bag I used on the previous flight with Spirit. WE walked out there and put it in the luggage sizer and it fit. she never left the counter she just yelled. I don't think so. so we had her come out and look. Customer service is lacking."
Cons: "On the sight online does not tell you that you have to pay for each baggage $50 dollars people should know that! !!!!so they would not be surprise .At cheking in my parents the lady wasn't as nice just because we didn't know that we have to check in on one of the machines! !!!not a good experience!"
Pros: "The scenery from the window was amazing"
Cons: "The flight took a little longer than expected but overall great ride no complaints"
Pros: "Overall, a really good flight. Came into destination early."
Cons: "Felt like the crew was pushing the credit card applications too much, once would have been enough."