Cons: "Flight was almost an hour late to board and depart."
Pros: "If they hadn’t of given my seat away, I’m sure there would have been something I’d liked."
Cons: "I had been checked in since the day before my flight and for some reason, because I wasn’t at my connecting gate 30 min prior to when they started boarding, the gate agent gave my seat away. I had to wait several hours for the next flight."
Pros: "Great crew and friendly"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Way exceeded my expectations!"
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Quick flight"
Cons: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "Loved the plane, people and timeliness"
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Pros: "Getting offered a stipend to change flights - getting my preferred rental car"
Cons: "A direct flight"
Cons: "Seat didnt recline and very tight between passenger seats"
Pros: "Good landing, great service."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Quick boarding"
Cons: "Flight was delayed with no explanation, The crew sprayed me twice with the fizz from opening soda cans with no apology."
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Cons: "Seat did not recline."
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Fast flight great service"
Pros: "Crew was friendly and helpful"
Cons: "The cheap seats were… well cheap. Not enough leg room"
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "Quick and Easy"
Cons: "It would be nice to over drinks at least. I know its a short flight but coffee would have been nice."
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
very bad experience they closed the flight 10 minutes before the flight girls very bad attention
Cons: "If the security doesn’t humiliate the people"
Cons: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."
Pros: "The gate agents and flight attendants were true heroes, they did they're absolute best in a terrible situation."
Cons: "American Airlines once again fails to provide the required number of flights and crews for a holiday weekend, and did a terrible job of letting passengers know what the situation with their flights are."
Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."
Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Pros: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Cons: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Cons: "3 hr delay and had to change gates"
Pros: "Crew was amable and entertainment is good with lots of choicest."
Cons: "My seat would not recline. Although many other seats we available I was assigned to a middle seat with both aisle and window occupied. The flight was delayed by 2 hrs. Austin baggage services was closed and check in attendants were unablento help me delivered the luggage that was cracked for replacement. I ended up paying for a 2nd checked bag and leave it at Miami AA baggage services for replacement."
Pros: "How quick American Airlines moves to keep people on time."
Pros: "Love the seat. Left side best going to Jackson hole"
Cons: "Bigger snack"
Pros: "Quick, on time, MCE even has some legroom."
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "Flights were on time, professional crew"
Cons: "Seat back screen kept freezing, headphone jack was broken"
Pros: "Easy, no hassle travel."
Cons: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Pros: "That we didn’t crash"
Cons: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Pros: "Crew was friendly. Clean plane."
Cons: "WiFi wasn’t functioning Boarding and deplaning process is the slowest I’ve ever experienced on any airline. First time flying AA in years. Not sure I would do it again."
Cons: "The online information was inaccurate on where the pet relief areas were located and I nearly missed my flight as a result. Need to install more ESA /Supprt animal relief areas to make It more friendly to travelers. Very stressful experience overall"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Pros: "My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!"
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Pros: "easy on and easy off. ontime."
Cons: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "It's just like very other airlines."
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Cons: "Staff behaviour"
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "Staff was wonderful."
Pros: "I made it home safe."
Cons: "However, the customer service was horrible and very unprofessional. I had to leave a loved one behind because nobody knew the rules and regulations on bringing back a pet! Now, I don't have my dog Tyson with me and my fiancé surprised me with him as an early Christmas gift. I won't be flying with American Airlines again!)"
Pros: "fly was on time"
Pros: "Free WiFi, better options for entertainment, better snacks (see Alaska Airlines or Southwest)"
Cons: "The snacks, internet prices, and entertainment"
Pros: "crew was amazing!!"
Pros: "Snacks were delicious, flight attendant was very attentive, great conversation—I mean it might have been better because I was in first class, but it was definitely worth the upgrade."
Cons: "Seats weren’t as comfortable as I have experienced before in first class on other airlines (Delta, American)"
Pros: "While i normally fly AA i gave United a try & my flight to Austin was surprisingly comfortable & enjoyable. The trip back was another story. Seated between two very nice but 250lb people who spilled over into my seat. The Entertainment channel was best part of trip and that was uneven."
Cons: "Incredibly uncomfortable. Inedible food that I had to pay for was another frustration. We had a 45 min flight delay. At that point food should be gratis. A good opportunity to create loyalty was squandered. Complete lack of awareness about human essentials."
Pros: "I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices."
Cons: "What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane."
Pros: "They check in lady was wonderful."
Cons: "In flight entertainment kept getting disconnected. Stewardess serving drinks seemed a bit cranky."
Cons: "Had to sit on the tarmac for 35 minutes because our flight was “randomly” selected to wait because there was too much air traffic over Houston. Result: I missed my connection to my final destination. The airline promised that the other flights were alerted of the delay and that people would be there to assist. May departure gate was literally two gates away from my arrival gate in Houston. No one was there to help. No exceptions were made to get me on the flight, even as it was delayed at the gate for 15 minutes, meaning that they could have gotten me aboard. The whole experience made me very angry. After all this, I had to wait an additional two hours for the next flight."
Pros: "Flight was good and I am satisfied."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Ronald fight attendant made our first time to Europe trip very pleasing. He was amazing."
Cons: "nothing everything was perfect."
Pros: "The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!"
Cons: "Great airline...change nothing down! Keep the current level or keep raising it."
Pros: "The airplane"
Cons: "The departure was delayed because of weather in Houston. If the Houston flight to SJC would have waited than we could have avoided other delays"
Pros: "Not much honestly"
Cons: "In flight entertainment system is outdated without many good movies. Screaming children and the flight attendants did nothing about them. We boarded very late and I was afraid that I would miss the flight due to UA making us sit on the tarmac forever."
Pros: "Power outlets. Friendly staff."
Cons: "What entertainment was there? No movie, you had to pay for internet. United to me seems to be a lesser luxurious airline, not like how it use to be. It’s apparent that they are making some cut backs. Not liking this bag fee they’ve added."
Pros: "Good entertainment selection"
Cons: "Stewardess was impatient, rude and not helpful. Asked for milk & it was spoiled which made my daughter gag. Worst part is I called United to confirm they would take care of the transfer of my luggage all the way to my final destination even with sleeping over in Japan & they said yes. Turns out, I had to get all my luggage & check it back in the next day."
Pros: "Not much"
Cons: "Due to space limitations this was one of the most uncomfortable transatlantic trips in about 30 years"
Pros: "Over all flight was good.."
Cons: "Our plane was delayed 4 hours ..I waited at the Austin Airport all day before boarding plane coming from the Atlanta airport due to the outage ..noone was informed of the delay while waiting for boarding. I had missed my original flight and was bumped to a later flight which turned into waiting 8 hours to board ..so, I really was frustrated."
Cons: "The fact that you can not check in online unless pay for checked baggage is predatory and manipulative."
Cons: "No room for overhead bag. The overhead has room for 3 bags over each set of 3 seats. So there’s room for one bag for each passenger. How does united allow the overhead to fill up in an unfair manner"
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Pros: "Flight was delayed causing us to miss our connection in Houston to Bonaire. No flights until 2 weeks and we missed a vacation planned with several friends. All United said was they were sorry. We did get our money back. But not another thing."
Pros: "All of the united staff was very understanding and patient. Since this was the first time that we brought our daughter who is six months old we were both worried"
Pros: "The flight attendants were pretty nice."
Cons: "We sat on the tarmac for an hour and a half while we waited for 'paperwork'. The captain kept trying to make it seem like our fault for missing our connections because we didn't have longer layovers in O'Hare. I barely made my connection. I know other people did not."
Pros: "Delayed, still in Houston waiting for another flight to go back home since last night"
Cons: "My July 11 fiight UA1259 was delayed and I could not connect to Milan. I had to stay in Newark for 1 night. But UA assigned me a hotel about 1 hour driving from Newark Airport. I had to rent by my own money $160 a day. UA should arraign a hotel either close to the airport or pay the rental car for me."
Pros: "Just your avergae flight and time for a quick flight to a nearby city"
Cons: "Just luggage being lost at the final destination was a despressing conversation"
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "I boarded Lufthansa Flight# 568 on June 1st from Frankfurt to Lagos (my Destination) but forgot my pair of glasses. I made a couple of calls and was finally able to get a contact email address for firstname.lastname@example.org. He is the gentleman at the NAHCO AVIANCE office. He was not only very professional but went over and beyond corresponding well and was able to get the word across to the Malabo Airport where the flight finally terminated. My pair of glasses was returned from Malabo to Nigeria where I picked it up within a couple of days. I was so overjoyed at this display of fantastic customer service. Great job by the excellent team at Lufthansa. I'm going to remain with Lufthansa for future trips. Signed OF."
Pros: "The crew was understanding and patient"
Cons: "I was informed by text that flight would be 3 hours late but when I called I was told I would need to get to airport at least an hour before scheduled departure as They MIGHT get a new aircraft!!!! However when I got to airport the flight was now listed at 4 hours late. Then it was listed as 6 hours late and We arrived 6 1/2 hours late. I had missed my first trAin connection and lost part of that fee because of change then had to take UBER from airport to Penn Station in order to catch the LAST train to my home in upstate NY and was so late I could not call people to pick me up so had to take another taxi. The $50 credit you gave us did not even cover my extra taxi fares let alone aggravation AND the TV monitor in front of my seat did not work!! I am a United mileage person who flies regularly but to Texas and internationally but this was worst flight in years."
Pros: "I like that since the fight wasn't full, and I didn't know until after I bought my ticket on kayak that I couldn't change seats. The crew allowed me and my friend to sit together."
Cons: "That the window seat armrest doesn't raise to allow more room that's available."
Cons: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"
Cons: "There were too many pretzels in the snack mix and not enough of the yummy orange things"
Pros: "The attendants were friendly, knowledgeable, available. Flight was ahead of schedule."
Cons: "Seats uncomfortable and cramped. Cold inside plane. "Free" Wi-Fi free only after you downloaded app. Didn't know I needed to down load app before we took off so then I needed Wi-Fi to download app, which cost money. Noisy inside plane. Ear plugs would be nice."
Pros: "THE PEOPLE WHERE GREAT ."
Cons: "CRAMP SEATING ,CEO,S SHOULD RIDE THESE SEATING FOR FOUR HOURS IN THE BACKOF THIS NOISE PLANES ."
Pros: "The flight attendant was GREAT!!!!"
Cons: "Again with the pretzels"
Cons: "Though delayed through no fault of the airline, there was very little effort made to hold connecting flight for a few brief moments so that we could catch up to it"
Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Pros: "Polite, professional and kept us informed"
Cons: "Seats were uncomfortable"
Pros: "Flight itself was short."
Cons: "It took longer to board and wait to take off than the entire flight lasted. Deplaning and receiving gate checked bags seemed to take longer than normal times. One of the attendants (don't know his name, but he had glasses) was not pleasant. He seemed to want to be anywhere other than there."
Cons: "The people at the check in in Boise were unpleasant. Seemed angry and frustrated with everyone. Our flight from San Francisco to Boise was cancelled and the person on the phone was not helpful at all. The two flight attendants argued at least three times dragging passengers in on their fight. My husband and I were sitting in the back. It was very uncomfortable. Thank goodness I had my headphones. Then the flight attendant followed one of the passengers to the women's restroom at the SF airport to argue her point after overhearing she was going to email the airline!"
Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."
Pros: "Polite attendants!"
Cons: "Will definitely recommend to friends!"
Cons: "The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip."
Pros: "When they couldn't do their job they turned us over to American Airlines."
Cons: "Cancelled our scheduled 1:30 pm flight from Austin to Chicago for "scheduled" maintainence. We drove 3 hours and spent almost $300 for a rental car to get to Dallas for the flight they put us on, which we couldn't make. We told the check in counter and they gave us boarding passes for an American flight that wouldn't leave until 10:00 pm but that we could try to get on stand by for an earlier flight. At this point we were already missing a concert we were trying to make in Chicago. Another $150 gone. We were lucky enough to make the 8:30 pm Dallas to Chicago with American and arrived at Ohare by 11:00 pm. All in all United wasted $300 on a rental car, $150 of concert tickets and 5 hours of paid time off I can't get back. Very disappointed. PS: they gave us food vouchers at the airport to apologize and they were already expired. They couldn't do one thing right."
Cons: "It is June, not December. No idea why the delays. Got put on multiple different flights due to delays, missed connection and meeting. Turned around to go home at 3 am. It was hell. United is so disappointing, not the first time. Will avoid at all cost in the future."
Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."
Cons: "The in-house wifi signal was constantly cutting in and out. Made it impossible to watch any of the media that was pre-downloaded on the United app."
Pros: "I liked having multiple lines for each boarding group. I think it would make sense to board from back of plane to front. I think it would make it go quicker"
Cons: "Having to check my bag plane side."
Cons: "Customer service via phone was unhelp and kind of snarky. She knew I was several thousand miles from home trying to get back, but wouldn't arrange for me to get on a different plane without a $650 fee. Another airline would have bumped people off their flights so I could get hiome. I was not pleased that my missed flight couoldn't be accommodated reasonably. Apparently my ticket was wroth nothing..."
Pros: "Personnel is nice"
Cons: "There is no one to help guide you if you have questions. Basically if you need help, get in an unorganized line. Check-in is a free for all. Signs are not clear or prominent. TSA Pre-Check was closed at one part even though I was told it was open."