The poor way they handle things when the system goes down
Flight was delayed
My flight crew. Received call concerning my bag in Atlanta, although I was still in Denver.
Long line to check in, anxiety about missing flight Had to pay for my carry on Missed my connecting flight, announcements were not clear Was told I to pay a rebooking fee for a flight two days later Frontier does not offer stand by Spent $285 with another airline to get to Atlanta on time
2.5 hours delay is what I didn’t like
I signed up for special services for meet and assist and no one helped me.
They gave me extra pretzels and 2 cans of soda
The seats were awful.. Miniscule
We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space.
My comfort zone seat
No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok.
The pilot did a nice job of flying in and banking so we could see the view..
On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us,
please send us an email and someone from our team will get back to you promptly.