Great job! My family doesnt fly often but we felt safe 100%
The new seat assignment thing is wierd. If you don’t pay for a seat they always assign you a middle seat regardless of how many people are on the flight. Idk… the new company that bought Southwest is trying to make it more profitable, but I’m just not seeing it. The flight attendants aren’t having as much fun anymore. It just feels like the airline is slowly dying. IMO. We shall see if Southwest is the next Toy’s R Us.
The Air hostess were very rude on my flight from Houston to Austin . Their regular communication itself felt a they are shouting at people.
AC sub par. WiFi not working correctly. Ac sucked. Seats very narrow.
southwest just starting charging for luggage. hadnt realized it until it was too late. now out $70 when i couldve bought a carry on if i wouldve known. free bags was one of the only reasons i chose southwest over another airline (the other being no assigned seats, which is apparently also being changed). stupid business decision. wont be flying southwest anymore.
Bring back peanuts Take our drink orders when were all seated, especially after you switch to assigned seating.
I’ve always loved Southwest. No issues at all. I was flying standby and the gate agent was extremely friendly and helpful. Boarding was smooth and I was able to get a window seat in the emergency exit row. Crew was fantastic! They were very professional and accommodating. We had to divert from our destination due to weather but the flight crew kept everyone at ease and informed us of all pertinent information. Excellent flight
Plane late from DC to Austin 30 minutes. Crew made up much of the time enroute to San Diego.
With early bird check in, I might start flying southwest again.
Very helpful, convenient, nice crew members, no extra fees, helped us saving 4 hrs of travel by booking is on an earlier flight
delta wifi wouldn’t work boarding was not in sequence flight crew spent most of their time on the phone with the lights off pretending no one wanted or needed anything
flight was delayed 4+ hours. there was really no understanding of why? weather? the last hour of delay was post boarding. pilot seat was broken. was that the real reason? nonetheless, long day of inconveniences.
Extremely disappointed with Delta. They canceled flight last minute and then I rebooked the other flights and with which were delayed as well
Everything was good until we were boarding our connection flight in Atlanta, we were told to gate check our carry-on, but when we got inside the plane, there was plenty of room in the overhead.
The check in and bag drop off for Sky Priority members is slow. The Clear security was also slow - a TSA issue.
Simply outstanding. Their new lounge for Delta One customers is a cut above the rest.
Delay getting into gate in ATL caused delay in bags when getting to BWI, disrupting evening plans with family.
6 hour delay including one after we were boarded. Horrible experience.
Flight was delayed. Had to get rebooked. Diamond medallion but stuck in a crappy seat. Rebooked flight then got delayed again. Then when we finally boarded, we waited another hour for a new crew. Then landed in JFK and sat for another 40 minutes waiting for a crew to come to the gate to be able to deplane. Hot mess all around, which unfortunately is becoming the norm for Delta
Excellent customer service and in flight experience as stated in previous comment Mke-Atl.
It was good overall but when I book my flight and seat through Kayak, AA will at times change those seats during check-in time which I don’t understand why. I always book aisle seats and had to sit at window for my flight to Austin this trip.
Nothing, I wont be flying American Airlines again and will not be recommending anyone to fly American Airlines. It was the worst experience flying I've ever had.
Short hop but nice crew, efficient processes and all very timely
The TSA check in took 1.5 hours to get through in Austin and I missed my flights back to DC
AA did not allow to board a flight because my connecting flight from DFW had been canceled. I got on another flight to another city. No service on the plane and I did not use their entertainment system.
After we landed we sat on the tarmac for 1.5 hours waiting to get to our gate. Ridiculous.
American almost always Delays flights from Austin to Dallas and back. I cannot believe they have such poor service on this route. I was about to switch to American from Delta, but they gave me enough reasons not to.
Loved the staff, boarding and drink options! Wish the comfort of the seat could have been better nevertheless
So awful Unreliable Unfriendly Bad Mad Mean Smelly Hot Late Overbooked Understaffed Expensive Cramped Narcs If they were a fruit they’d be rotten durian
Departure down was really rough and ended up getting motion sickness on the flight
