Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "The space we currently have."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Pros: "Everything about delta"
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Efficient, cheerful crew"
Cons: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
Pros: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "The whole crew was great and very accommodating"
Pros: "Excellent"
Cons: "None"
Pros: "Seat comfortable"
Cons: "NA"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Cons: "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"
Pros: "Great service"
Cons: "No complain"
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Pros: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Cons: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."
Cons: "Delta staff is not too friendly"
Pros: "Seating"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "The crew was very nice and attentative."
Cons: "The amount of delays causing us to miss our connection and be stuck in another city for a night before getting to our destination the next day(hopefully)."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Nothing"
Cons: "The staff"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Efficient boarding. Friendly service."
Cons: "N/A"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Pros: "I was able to pick my own flight online easily."
Cons: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Pros: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Cons: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."
Cons: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Pros: "Crew was great"
Cons: "Nothing"
Pros: "Staff was friendly and responsive."
Cons: "USB slot that works and also headphone jack that works. Warm food will be appreciated"
Cons: "We left Baltimore an hour and a half late and missed our connecting flight to Paris."
Pros: "The crew was professional. Plenty of space to store my carry on bag overhead. I also like the safety video at the beginning, featuring actors and comedians."
Cons: "I have no complaints about this flight."
Pros: "The one saving grace, however, was the arrival lounge at Heathrow, which did have excellent breakfast food."
Cons: "The seats in business class were very small and uncomfortable. We are not large people, but there was no room to sleep. Plus the service was not warm, the food unappetizing. We will never fly on British Airways again."
Pros: "British airways and the customer service"
Cons: "The fact that I was use inbooked a premium economy ticket on Kayak and when I got there it was an economy ticket."
Pros: "Lovely wide windows!"
Cons: "Surprised at check in with a $60 fee for my one and only checked bag for a 2 week trip. Felt robbed. Seats very close together on flight. Sore knees."
Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Pros: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Cons: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."
Pros: "Safe flight"
Cons: "Just wanted a glass of coca cola."
Pros: "The crew was great and made the flight comfortable and easy! They brought drinks as needed, free of charge, movies and headphones were provided, and the flight arrived ahead of schedule in London! A wonderful experience! Would absolutely fly again and was so pleased to find the deal on kayak!!!!"
Cons: "Absolutely no leg room despite paying additional fee"
Pros: "Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection."
Cons: "The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!"
Cons: "First flight cancelled. Customer service hung up first time. Almost 2 hours on hold to reschedule"
Pros: "Price was reasonable"
Cons: "Seats not good for 5'10" and taller. Leg room cut short by box fixed under seat in front of me"
Pros: "It was efficient and on time"
Cons: "British air is not what ir used to be. It is no longer high caliber flying. The attendant were not impeccable a it once were. The plane was not grand as o expected. Just average like any other airline"
Cons: "Cramped seating with no leg room and dinner was barely edible."
Cons: "Seat space too cramped"
Pros: "Spacious. Great movies. Funny safety instructions."
Cons: "Arm rests on plane do not raise up all the way. I tried to lay down because the seat next to me was empty but I could not. Person operating the jet bridge took 20 minutes to learn how to operate it. We sat on the tarmac for an extended time"
Pros: "Sitting in exist row with leg room"
Cons: "Seats are small, not enough elbow space. Movie selection was bad."
Pros: "no entertainment and small seats with a full flight"
Pros: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Cons: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."
Pros: "The crew was very polite and friendly, making this 7-hour flight enjoyable."
Cons: "There was nothing I disliked."
Pros: "Free wine and drinks with dinner"
Cons: "Flight was delayed for two hours. One hour on the tarmac. Missed the connecting flight to Munich and even though there were two flights BA could have booked us on while in the air they did not. We had to stand in a long queue 1.5 hrs to change our flight to the last one out and arrived at 10pm instead of 2pm. Also, the dreamliner Economy seating is a nightmare. Sardines thats what passengers are to BA. Never again."
Pros: "Safe, comfort, reliable"
Cons: "Food was NOT good at all. Go with theBeef & Potatoes"
Pros: "Crew was hospitable"
Cons: "Headphone jack in seat arm was inoperable . Seats were so cramped a fellow passenger who was taller seated on the aisle was moved."
Cons: "The British airline flight was operated by american airline and someone who handled her bag stole everything. We purchased prior to the flight. 2 pairs of sneakers a gift spoon for our grandson and other items not mentioned. Then they put her bag on another flight which made her wait for 1.5 hours in Madrid for her bag. Your handlers ruined our trip.How can you allow thieves to do this especially with TSA supposedly there monitoring it? I want a claim form sent to me ASAP so I can recover my goods. A notice was not placed inside, stating it was checked."
Pros: "I like the friendliness of the crew. They were always pleasant and accommodating. The hot meals were good."
Cons: "I didn't like the cramped spaces, especially when the person in front of me would put their seat back. It was hard to get in and out if you needed to use the restrooms and to eat with your food on the tray table ."
Pros: "I like everything the service provided by the crew and the airplane"
Cons: "For the second London trip in a row, my return flight to BWI was cancelled. Not weather, not equipment, just cancelled."
Pros: "Entertainment selection was above average, curried chicken dinner was good too!"
Cons: "They lost our suitcase full of outdoor gear (boots, coats, underwear, socks and thermals) days before we head to the inside of the arctic circle on an anniversary trip. Pretty upsetting to say the least"
Pros: "Crew was friendly and helpful."
Cons: "We learned the connecting flight from BWI TO PHL was canceled when we tried to pull boarding passes.This started a five hour panic for our party of four which was a leisure travel nail biter. We lost a day, flew into JFK and had to make other arrangements to avoid canceling our trip."
Pros: "Overall good experience for short flight - entertainment and breakfast not included."
Cons: "Flight from London to Baltimore attendant stood in the back talking and laughing ignoring my call button. Waited 20 min before someone came so I could get water for my daughter. Flight attendant who responded was very rude."
Pros: "The crew inside the plane was amazing"
Cons: "As soon as i got to the check in window i was informed my flight was delayed and I had planned everything to be on time and since my flight was one hour late it kind messed things up a little bit. It seems that british airlines had a delay on purpose just to have a full flight, i wanted to change seats im a skinny guy and i was seated between TWO BIG people my elbows had to be tucked in all the time"
Pros: "Very courteous staff. Food was good. Flight was fast. No problems."
Cons: "air stewardess was very rude unecessarily"
Cons: "My flight from BWI-JFK was cancelled due to weather related issues and was rebooked to BWI-MIA-MAD, 5 hours late from my original departure and without providing any meal voucher despite asking from the agent. BWI-MIA flight was delayed due to air traffic clearance from the thunderstorm and almost missed my connection MIA-MAD by few minutes. Upon arrival in MAD, my baggage didn't make the connection and had to wait for 3 days before my baggage arrived"
Pros: "Customer service."
Cons: "Embracardo plane is small."
Pros: "Good food. Beautiful plane. Great stuff. Free beverages of all kinds."
Cons: "There is not enough space to sit. It is insulting to be squeezed into such a small amount of space, particularly on such a long flight."
Pros: "I liked everything! Free drinks, movies on demand on the seat-back screen on the seat in front of you... comfortable seats. I would definitely fly BA again!! (The American Airlines return flight was a bit less desirable in all categories. Comparatively, BA was awesome!)."
Cons: "Not a thing!"
Pros: "Quiet and peaceful."
Pros: "On time, no issues, friendly staff"
Cons: "Freezing, air cond blowing cold air the whole time"
Pros: "Nothing in particularly"
Cons: "Disorganised boarding, people standing to find a seat, upgrades being handed out on a whim. Meal service poor."
Pros: "Food and entertainment were great"
Cons: "Crew started out way too smarmy. First half hour of flight was nearly continuous, repetitive stream of innocuous announcements. After that, the general mood from the crew was snotty. One male attendant in particular was grouchy and touchy, physically grabbing tables and seats and repositioning the passengers for landing. Another wider attendant seemed to make it a personal vendetta to barrel into anyone who dared extend a shoulder into "her" aisle. During last two hours of flight, the cabin temperature soared into the high 80s (I blame the grouchy attendant), which was made worse because that model of plane didn't have personal air vents."
The crew was absolutely amazing. Unfortunately there was one child literally climbing over several seats during the flight. I love kids, but there was zero parenting happening. But please let me emphasize, one of the best crews I’ve ever flown with! Thank you!
Sitting in business class and the seats don't recline. No entertainment at all. Food was ok. It was an old Airbus.
Not a valued customer..just a herd of cattles that is being shuffled around. Employees just lie into your face. Last time I flew with LH companies. No customer service at all. The customer is their enemy.
Pros: "Food was okay. Fairly quick because they dont give options, everyone gets the same thing."
Cons: "Only 2 movies available."
Cons: "Treat passengers like they aren’t an imposition-dinner & breakfast were tossed at us, beverages weren’t available until long after dinner was finished, it took 15 min to get a response to the call button, then I was told I needed to get a drink myself from the galley."
Cons: "Would be nice to have access to WIFI for free to use communication apps like Whatsapp and Messenger, also a larger selection of free entertainment would be nice. I find it very disappointing that there is a fee to select a special meal such as vegan or kosher, the breakfast meal was also mediocre"
Cons: "Boarding was terrible, took a couple hours with a huge line and shuttles. They lost my bag and I won't have it for a couple days (supposedly), seats were very uncomfortable, no vegetarian food option and crew shrugged when I asked. Plane was unbearably hot when we boarded."
Cons: "Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company."
Cons: "The person was sitting right next to me was over 500 pound he took half of my seat I did not like that I didn’t pay for the seed to somebody else can sit half of it"
Cons: "Flight delayed for more than an hour but we were told we couldn’t check the luggage even though we had already checked in!!! Cleared immigration without being able to check our luggage and the flight still hadn’t landed to even refuel and go through it’s ground checks!Now we’re without clothes for a week!! Worst customer service ever with aggressive non chalant Condor agents worst travel experience ever"
Pros: "The pasta lunch was very good! The cold sausages later.....hmmm not so much! Our seats were very comfortable and there was plenty of room in the overhead bins which was really nice! They did a great job of keeping us abreast of why our flight was running late, that was much appreciated! The steward on my side was just "OK", but the gal on the otherside was FABULOUS! She smiled and made eye contact with each person as she passed them a drink."
Cons: "I felt there could have been more options for entertainment. I realize you could purchase a premium package, but for a 9 hour flight I think they could provide free a few more options for shows or movies. even the music options were very limited."
Pros: "The cabin crew was friendly and helpful. The seats on the plane are nice and wide, plenty of leg room."
Cons: "We left from the far end of the terminal, and there was no gate. The one shop for buying a beverage and magazine there was closed. The supposedly more comfortable seats are not that great for a short person. The food and drink on board was fine but nothing special."
Cons: "Non existent customer service. No individual lighting in main cabin, no attempt to fix the problem. Bathrooms were falling apart and disgusting. Cattle car mentality."
Pros: "Loved loved loved nonstop flight"
Cons: "Having to board a bus at the gate and being shuttled to the flight. And then having to climb the steps outside to board the plane. I physically did not have a problem but my heart goes out to those traveling with several small children and attempting to carry them and carry bags on- difficult to nearly impossible at times. Additionally the seats are very close. When I sat down, my knees were touching the seat in front of me. Not the most comfortable, but I suppose doable."
Pros: "Nonstop is great. It was easy to sleep on the way to Germany."
Pros: "The price was reasonable and the schedule was great - leaving late evening and arriving in the morning was perfect. Non-stop from BWI was also a big plus. Checkin online was easy and there were no hitches with luggage. We had an on time takeoff and arrival and our luggage arrived with us."
Cons: "The food was bland and there weren't any options, getting refills on beverages was impossible. The seats were cramped and absolutely EVERYTHING that might improve comfort was extra. Fortunately, I always travel with a variety of earphones, to we didn't have to pay for theirs. Paying for the pitiful selection of entertainment options would have added insult to injury."
Pros: "We arrived safely."
Cons: "This cheap airline packs in the passengers like sardines, then randomly charges them for the weight of their carryon luggage; the staff are rude; the boarding process was completely bungled; and for any good food or entertainment the passengers are again charged extra. I am never flying with Condor again!"
Cons: "There were only two movies for free. You have to pay for all others."
Cons: "First, we went to check-in to get our boarding passes, onlyfor the woman at the counter to tell us we were on Stand-By... for the flight we bought VERY expensive tickets for a YEAR in advance, because they overbooked the flight (100% the AIRLINES fault). Then after some panic time had passed, the same woman told us she was able to get us on the flight, like she'd done us some massive favor, but that we would not be able to sit together. (We are a husband and wife that were on our honeymoon). Then, once we are finally on this flight, cramped near all these strangers, we both go to find some solace in the on-board entertainment, only to find out, they only offered TWO movies free of charge. Two movies for a 10 hour flight. Seriously??? Then, we were served some on board meals, due to the duration of the flight. The food gave me food poisoning. This was by far the WORST flight experience of my life. We will NEVER be flying air Condor again. Nor, will I be referring this company to anyone."
Cons: "Getting off the plain in Dominican Republic and having to pass through migration control there!!"
Pros: "This flight was a little more challenging. The flight was delayed by 3 hours. I do appreciate thought that the Condor airline made the necessary arrangements to ensure their passengers can make the connection to their final destination even though we landed past the time we were to make our next connection. They too care of making sure to secure another flight for the passengers who missed their first connection. Great job. I made it back home the same day."
Cons: "N/A"
Pros: "I can't say much of any part of the trip was good but I'm glad the flight is over with."
Cons: "Bad parts: The tightness of the seat area between the arm rests is too constrictive. Passenger to my side overlapped my arm for extra room. Leg room is too close and could not stretch legs under seat without knees bumping seat ahead. The passenger ahead tilting seat back when food was served pushed my food tray into my lap. International flights should include entertainment movies at no additional fee."
Pros: "Was more comfortable then I expected. Some of the crew was really friendly, while some were not."
Cons: "One crew member filled the drinks about halfway out of our 100ml cups on a 11 hour flight and the plane was insanely dry on the flight. No idea why they'd skimp on water for passengers."
Pros: "Good service"
Cons: "Seats are very small and uncomfortable"
Pros: "I like that it was a direct flight and inexpensive."
Cons: "We left one hour late. The lines were very long. Not enough agents. This happened both ways. The seat from Austin to Frankfurt was tight and very uncomfortable. I had paid 49 euros for it. So, on my return flight I upgraded to a 99 euro seat, thinking I'd just be charged the difference. No. I over-paid 150 euros for an exit door seat. The weight limit for a carry-on bag was lighter than for other airlines, so I had to check it in and overpay for that. One of my glass souvenirs was broken."
Pros: "cost to bump up to business class was 720 euros apiece? Coach seats very uncomfortable, probably wont fly them again due to this movie selection good, had to pay for the use of headphones and to watch movies"
Cons: "cabin was way too hot, happy I had layers on so that i could cool off flight took off late and boarding was a mess, just a gob of people no organized sections Seats very uncomfortable, too short for tall people, with seat reclined hard on back."
Cons: "U have to pay your entertainment and my knees where against the front chair to small"
Pros: "I've most liked the crew. Ther vevry, very kind."
Cons: "It was quite cold on the plane. Also uncomfortable as I am quite tall."
Cons: "Every little thing apart from meals was sold at a ridiculous price, including an "entertainment package" which allowed you to watch movies on your screen seat. Debit cards aren't accepted, and without paying you can only watch two movies, one a chick flick and the other a children's movie. They had the most cramped and uncomfortable seats I've ever experienced on an international flight."
Cons: "I arrived in Seattle on time expecting a 2.5 hour lay over for our 5:15 p.m Condor flight to Munich. All the reader board said was Condor Flight to Munich-Canceled with no other information provided. The condor website said the flight was on time as scheduled. We roamed around the Seattle airport for over an hour trying to find a Condor booth, apparently they don't have a permanent one. When we finally found a Condor booth I was told, "The good news is the flight isn't cancelled, it's just delayed." It was delayed 18 HOURS to 11:15 the following morning. We were told we would have to exit the airport and go to the Condor ticket booth for more information. I nervously exited the airport, because I knew I couldn't get back in without a ticket. I waited in line for over TWO HOURS to find out the plane was still in Germany! No other information was given. I was told I was going to be provided a hotel along with meal vouchers for dinner and breakfast. I was told to come back by 8:00 a.m. in the morning to get my ticket to Munich. Why? BECAUSE THEY WOULD ONLY BE AT THEIR BOOTH UNTIL 10:00 a.m. I was given a room at Days Inn Tukwilla which is right outside the South Center Mall and was in a very sketchy part of town. I did not feel safe there. The room was dirty, the lights didn't work, the deadbolt didn't work and when I tried to charge my phone the plug fell out of the outlet. Also, the front desk staff had no idea I was coming and did not know anything about meal vouchers. I got up early and arrived at 7:30 a.m. No one from Condor even showed up until 8:15 a.m. I finally got my ticket to Munich which was delayed another THREE HOURS to 2:15 p.m. Again, with no notice. I asked for my connecting flight info because I from Munich I was going to Rome. I was told that someone would be helping me with that once I landed in Germany. I was also told I would be able to file a claim for my meals once in Germany. When I debarked the plane in Germany there was an angry worker hurriedly yelling at us to get on the bus if our connecting flight was with Lufthansa, which mine was. I was not helped with filing a claim at all. I finally arrived in Rome and the airline had lost my luggage. So if you fly with condor expect the first two days of your vacation/travel plans to be ruined and expect three days for your luggage to get sent to you. I will never ever book a flight with Condor again. They ruined the first four days of my 10 day vacation."
Cons: "we needed more leg room."
Cons: "Condor knew this flight would be delayed by at least 19 hours. They did not notify any passesngers ahead of them. On the contrary, 1.5 hours before takeoff we all received an email that everything was on time. after standing in line for 3 hours, we got a coupon for a hotel in Renton, that was extremely shabby and if poor standard. After calling condor directly in order to completely cancel my flight, as a 20 hour delay nullified the reason for my trip, I was told snarkily that there is nothing they can do, and I should contact the checking personnel. The checkin personnel had no access to computers and could also no help. Just terrible."
Pros: "The boarding is terrible"
Cons: "Food is good"
Pros: "Snacks were tight, and appreciated the free Bailey's. But I would need way more Bailey's to fall asleep comfortably in that plane."
Cons: "Leg room. On a nine hour flight. Overnight. I maybe slept for an hour."
Cons: "Only 2 movies to watch, kids were bored after that"
Cons: "The crew did not give to me my dinner and my breakfast until I ask, deSpite they do it with all the passenger. With the breakfast one of the girl saw me without a food and she did not offer it me!"
Cons: "The flight was not with Lufthansa. It was with Condor, and they seem not to know very much about customer service. I get that the airport industry doesn't work based on customer service, but still."
Pros: "Plane was on time"
Cons: "We up graded to economy comfort on both to and back they charged card but apon checkin wefr seated economy had to dispute card. We're told they would transfer bag to connecting flt. Didn't most ever international company has free drinks no here and very limited selection Would think twice before ever bookends a long international Flt with CONDOR"
Pros: "appreciated the attentiveness"
Cons: "More options for movies. Perhaps newer listings. Only two kids movies."
Pros: "Like that flight wasnt full. Had row to myself."
Cons: "Curfew in Frankfurt. Forced to spend the night as there are no flights going out in the airport after 11pm. Citizens of Frankfurt do not like airport noise. So just be aware of this when booking. Gate information isnt available or visible until 30 minutes before boarding. So if you're an early bird you are left wondering where to go or if you're in the right place. Boarding process is terrible. No announcement as to what section is boarding except for premium/first class. Free for all after that and rude gate staff. Like just open your mouth and tell us who is suppose to board so they'll be no confusion. If you are brown/black, please note security/police in Germany will do a "random" security check on you again at the gate. Just comply :-( As others mentioned the food is quite unsavory. Eat before you get on and bring plenty of snacks."
Pros: "One of the flight attendants treated me like a human."
Cons: "They over booked the flight and we were told we would have to miss our trip to Europe that we had planned for six months. They didn't communicate with us at all about what was happening until suddenly giving us two separated seats one minute before the cabin doors were shut. The flight attendants were disrespectful and demeaning to us, despite us having done nothing wrong. We ordered meals with dietary restrictions and those were ignored. In flight entertainment for the 10 hour flight was limited to two (old, terrible) movies and two TV shows. The seats were extremely uncomfortable and made it almost impossible to sleep. I will personally never fly Condor again and I would strongly suggest that you not either."
Cons: "One hour delay due to catering debacle. Food was terrible and the entertainment lacking. Plane outdated - no headrest TV. Bring your own entertainment!"
Pros: "There weren't a lot of passengers, so the flight had a lot of empty seats that were used as beds which made the ride a little more comfortable."
Cons: "It's a long flight, I expected there to be free movies for passengers, a blanket, and headphones available. Food was less than satisfactory."
Pros: "Seats were comfortable"
Cons: "No free alcoholic drinks, only two movies in the free selection, needed to check in directly at the gate"
Pros: "Chose this flight for the price. Service on board was good. Friendly crew. Food was good and the beverage cart came by several times. I would only choose this airline again if my budget required it."
Cons: "While in Germany, I broke my leg, was in a cast, and required a wheelchair for mobility. The airport staff was not well organized to deal with people with mobility issues. After waiting for 25 minutes for someone to assist us to the gate, we decided we'd better just get there ourselves. The plane was already boarding when we made it there and an agent told us to just get in the back of the line. When we were half way through the queue another agent asked us why we were in the queue and at that time brought us to the head of the line boarding. The seats are tilted forward to make more room and it feels like you are sitting down slope...not enjoyable on a long flight. All the other flights, my wheelchair was waiting and my husband could take care of me. In Seattle, my wheelchair had been sent to baggage and we had to have an employee wheel me for liability reasons. He had two wheelchairs he was trying to maneuver, so we had to sit and wait several times while he was getting the other person to their destination. We were concerned about making our connecting flight."
Pros: "Thanks kayak for running updates!! Flights on time and crew friendly. Good meals!!!"
Pros: "Once on board flight was smooth, staff ok but not overly friendly."
Cons: "The fact that I was not allowed to check in before day of departure. Very concerning and then seat I requested could not be honored."
Pros: "Crew was friendly. Food was good and the seats were comfortable."
Cons: "Boarding process was a little bit unclear at Frankfurt airport. Even though they made announcements for business class people first, it seemed like our boarding passes were not being scanned as we entered the airplane, probably because they've already been scanned in order to get to the gate. However, the order of people wasn't clear. I waited the longest time to enter the plane when in fact I could have been one of the first had I known it was first-come-first-serve. Entertainment could be improved for flights over 10+ hours. I feel like premium movies should be free, but I had to pay 8 euro for a list of offering that was in short of British or Delta Airlines."
Cons: "We had to pay for premium movies and channels"