Pros: "Seat was very comfortable and plane was not crowded."
Cons: "We were stranded at the airport for hours"
Pros: "Crew was very friendly and responsive"
Cons: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Cons: "Don't push a credit cards on us via in person brochures. I found it very unsavory."
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "the carry-on luggages were checked-in free at boarding to avoid chaos of the over-head bins space shortage"
Cons: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Pros: "Crew, plane, amenities"
Pros: "They made us wait in the aircraft for 1 hour because they didn’t have assigned gate! I missed my very important meeting"
Pros: "I liked when I got endless emails of flight delayed."
Cons: "Delayed too many times."
Pros: "Nothing about this flight, nothing at all."
Cons: "First of all, i was schedules to leave at 2p, then was changes to 230p, then 330p, then 4p, when we got on plane it was after 5p, then was about to take off they had to tuen around because of pilot issues, then they had to wait to see if a crew could take us to ft lauderdale then they say they have a crew that can only take us to jfk, then when we got there another one will take us to ft lauderdale needless to say it is 753p, and we just landed to jfk, and i have work in the am which i was supposed to be in Jacksonville. This is bad, VERY BAD SERVICE, and my next flight i will just spend a little bit more money to get on Delta"
Pros: "The service was good, the airplane was clean and I loved the leg space."
Cons: "I got an email saying the flight was delayed but It was actually on time. Why did I get that email?"
Pros: "Jet blue was on time and there's plenty of snacks"
Pros: "Comfortable seating, great movies, courteous service."
Pros: "Excellent service as usual. I fly only JetBlue. Seats are comfortable and spacious. Crew is kind and professional. Best snacks and drink service. They make flying more comfortable."
Pros: "Very apologetic About the weather delay which they have no control over."
Cons: "The flight attendant wasn’t friendly and the airplane was 20 degrees I asked her to turn down the air a bit but it never happened"
Cons: "Early arrival and good sercice"
Cons: "I had to gate check my carry on bag, which is one of my biggest traveling pet peeves."
Pros: "Free tv, snack, and drink. A good amount of leg room. The flight was on time."
Cons: "The flight got delayed"
Pros: "Long flight so drinks and snacks were appreciated"
Cons: "The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily."
Cons: "There was a crying baby behind me the whole flight. There were two loud, obnoxious kids in front of me. The lady in front of me had about 5 carry-on bags and took forever to get them down before she got out of my way. One of the men sitting next to me smelled like musk. The teenage boy next to me flautulated the whole flight. Worst flight of my life."
Cons: "Delayed for too long"
Cons: "No head phones."
Pros: "Long Beach airport is super tiny and adorable"
Cons: "Monitor didn’t work. Flight was delayed 1 hour 15 minutes but boarded super early just to sit on the plane."
Pros: "More space than any other economy seat. Free movies."
Cons: "I left my new neck pillow by accident. Filed the report same night. Never saw it again."
Pros: "The legroom was a nice surprise. I thought the seats I’m fromt of us were going to be sitting on our knees but my boyfriend who is 6’2 had room to stretch his legs out. The in flight entertainment wasn’t bad either."
Cons: "I wish JetBlue would explain how they categorize to board people. I know some airlines that board first class, passaengers with disabilities and then back of the plane to front. I think it works so much better this way."
Cons: "Late departure; headphone jack on my armrest was faulty so I had to hold the plug in the whole time if I wanted to hear sound of movies; once we were at the gate in SFO, it took a good 10 minutes for them to open the door to let us off."
Pros: "Crew was very friend, Erick in particular was very nice."
Cons: "Took way too long to board, because apparently we had to wait for one more flight attendant before anyone can board. Delayed our boarding and ultimately departure time as well."
Cons: "Landed and sat on the tarmac for 30 minutes waiting to deplane. The Captain made an announcement to explain, but the speakers sound like they are underwater. The wait was because there wasn’t a set of stairs available. Love budget airlines."
Cons: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"
Pros: "everything on flight was excellent!"
Cons: "at time of flight: the price!"
Cons: "Plane was a bit old, seats wore down but otherwise it was great."
Pros: "Direct TV offered excellent list of channels."
Cons: "Movie list is outdated."
Pros: "Tv and internet."
Cons: "Older plane, skinny seats even with the increased leg room."
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "On time, good seats, personable crew,"
Pros: "All the staff was super friendly and approachable. Seats were definitely roomier than united AA and Delta economy seats"
Pros: "Boarding was quick and crew were efficient."
Cons: "Flight was delayed."
Pros: "The crew was accommodating."
Cons: "Flight was delayed for 4 hours."
Pros: "Arrived 45 minutes early!"
Pros: "The easy access to the terminals"
Cons: "The front parking structure is still under construction, but it is a nice walk from the second parking lot"
Pros: "The three women st the ticket counter who helped me were wonderful."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "They lost my bags. Unacceptable"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Better food offerings"
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "Great service"
Cons: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Pros: "Everything went smoothly - very happy"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "Great service"
Cons: "No complain"
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Cons: "Delta staff is not too friendly"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "The crew was very attentive to each guest."
Cons: "Well I paid more for a lesser quality plane ride... didn’t like that very much."
Pros: "On time. Professional. Clean."
Cons: "Nothing. As expected"
Pros: "Everyone was helpful and friendly."
Cons: "Not charge so much for luggage and carry-ons."
Pros: "The Crew"
Cons: "It was a passenger on the plane acting real suspicious. I didn’t like that. Also the seats was uncomfortable."
Pros: "The crew was very friendly."
Cons: "Flight was late, excessive baggage fees, plane was dirty, there was trash under the seats in front of us."
Pros: "When the bag size is small , boarding pas would not print without paying the $50, u would like to get refund"
Cons: "Most of the other do- passengers k we the rules of the airlines while I was unaware of the rule bad ended up paying$50 for a very small carry on luggage"
Pros: "THe passengers were well behave during and polite"
Cons: "The 2 hour flight delay"
Cons: "The crew was rude to the passengers. They charge form 9$ to 40$ for seat selection. Charge for a Carry on bag (anything that doesn't fit under your seat). The flights had maintenance issue, hence delayed. I will absolutely avoid traveling with frontier in the future."
Cons: "Connecting flight was delayed by one hour!!!!!"
Pros: "The other amazing people on my 2 scrappy flights who I got to know because we suffered through delays, deplaning, regarding and mean, crabby insulting flight attendants and gate crew. New Frontier marketing campaign: "sure we suck, but at Frontier, you make new and lasting friendships binding in the suffering"."
Cons: "See above."
Pros: "Very fast boarding process."
Cons: "Seats didn't recline. The tray table was very tiny, dimensions were prob 5"x3" which barely fit my phone. You have to purchase drinks and snacks but they'll give you a cup of free water but only if you ask. On a 5 hour flight, no food or drink is very crappy so be sure to bring your own on."
Cons: "if flight was delayed should at least provide complementary soft drinks..."
Cons: "There was a malfunction online and I was overcharged for my flight. There were also delays going to and from my destination."
Pros: "Only positive thing about this company is that it doesn't cost much for a flight unless you plan on taking luggage then you might as well get another company"
Cons: "All flights where extremely late to places that never have delays Seats are like a football stadium seat, very uncomfortable and non adjustable. They are fixed seats that are made of hard plastic with a small lining of pleather. Staff was ok but this flight offers nothing but stuff you have to pay for so interactions are minimum. Baggage cost is 30 dollars."
Pros: "The crew was friendly and helpful."
Cons: "There were extra fees for carry on and checked bags, which was not revealed until we printed our boarding passes. In addition, we had to pay to reserve seats. On top of that, I have never sat in such uncomfortable seats. They charged $2.99 for a can of soda on the flight. Finally, they lost our bag, after our flight took an hour longer than it was supposed to."
Cons: "5 hours late, no updates sent via text or email, $15 dinner boucher useless and given after restaurants closed. I will never fly frontier airlines again!"
Cons: "The flight was first cancelled, then I had to wait two days for the next available flight out. Also was charged for my carry on bag. This airline does not offer any complimentary drinks. I will not book this company again, you think your saving a little and end up spending More at the end."
Pros: "Nice crew. Plane clean."
Cons: "On this long flight from Atlanta to San Francisco, a reclining seat would have been nice."
Pros: "The initial price I paid. Which was very reasonable for a non-stop flight."
Cons: "Paying for a checked bag. Paying for a seat so I could be assured a decent seat. My decent price soon became what I would pay on any major airline. So why would I fly Frontier?"
Cons: "Worst flight of my entire life."
Pros: "Boarding. Charging for baggage limits what passengers can carry making boarding and sitting quicker"
Cons: "oK with me to buy my own snack and pop. Can see that it may catch people by surprise as passengers not notified earlier that except for water have to purchase own snack."
Cons: "Flight was significantly delayed. Advertised as low cost, which it was, but that is because they make you pay for everything except water. Seats do not recline either...bad for red-eye."
Cons: "The flight was delayed for over 4 hours due to operational issues (not weather or maintenance). The gate representative didn't keep us informed of the issues and when he did, he was usually wrong. There is a surcharge for everything from carry-on fees to beverages on the plane. The plane itself was uncomfortable with uncushioned seats. Let's just say that if I had to choose between a Frontier flight and a Delta flight that was $400 more, I will choose the Delta. Same goes with any competitor. I will never fly Frontier again."
Pros: "There was a 4 hour delay on both flights. What a HORRIBLE airline. They issued me a 100.00 voucher for a future trip, which I will NEVER use. I will not fly fron tier ever again."
Cons: "Everything. You have to pay for all luggage, drinks, everything. In the end, it is Not the cheapest because they charge for toilet paper. Oh get this, you cannot recline. That cost extra. Never fly FRONTIER."
Cons: "Operational failure by Frontier made the flight late and chaotic."
Cons: "It's very late to get a hotel and they didn't arrange anything for us. We get a credit for future flights and hotel reimbursement. But I'd rather not fly Frontier again!"
Pros: "Low price was great. It had everything I needed which was a flight to where I wanted to go. It didn't have any additional amenities but the lower price was worth it."
Cons: "You get what you pay for. No entertainment. No complimentary drinks or snacks. A fee for a carry on bag. All of these however are unnecessary so it was fine."
Cons: "My bag is still missing i don't have critical medication and I can't even get customer service to answer my calls"
Cons: "Flight attendant from Denver to San Francisco had a bad attitude and was passive aggressive with guests. Perhaps it was a long day for her but at the end of the day you have a job to do and don't take it out on paying customers."
Pros: "Did have good leg room in exit row."
Cons: "Thought we got such a good deal on flight, but had to pay extra for carry-on and even to choose a seat. The seats did not recline, but maybe that was because we were in exit row. Boarded an hour late to clean up from last fight because of (per their announcement) vomit."
Cons: "Frontier charges for seat assignments and even carry-on bags. It's the #1 airline for indignities and nickel and diming its passengers."
Pros: "The crew and neatness"
Pros: "I do not normally complain, but my two flights this weekend were more than an hour late each, coupled with horrible cramped seating, unfriendly flight crew, tons of extra charges, and a dirty plane. I will be trying to avoid frontier flights on the future."
Cons: "See above."
Cons: "Flight had uncomfortable Seats was delayed 1.5 hours and the baggage took more than 30 mins to come out"
Cons: "We were stuck on the runway for over an hour after we landed and getting our luggage was a DISASTER. They changed the location of our baggage claim carousel with minimal notice, only to change it back to the original carousel with NO NOTICE. It took over an hour again for our luggage to come out and it trickled in so slowly, that I ended up getting my bag a full two and a half hours after we landed. Awful experience."
Cons: "A word of caution to anyone flying Frontier airlines. Carry on bags cost $40 each way. Even checked baggage is cheaper at $35. Don't forget to add the extra $70-80 when you see the tickets slightly cheaper online. Plus, it will cost more to select seats to sit together and even the snacks/drinks cost money. I'm shocked I didn't have to pay extra for a pilot."
Cons: "I was seated between an overweight man and a very tall man, both of whom felt as though their sizes allowed them to infringe upon my space. There were plenty of open seats on the flight and yet no effort was made to alleviate this clear problem."
Pros: "The time of the flights, and the quick security at the terminal."
Cons: "Hidden fees for everything. You book your flight for one price. (mine was about 100$ less than other airlines at time of booking) -Then they have you pick your seat (charge) -Then if you want to check a bag (charge) -Then if you want to BRING A CARRY ON (CHARGE) It ended up being way MORE than the other flights I could have just booked on other airlines. (I booked at $220.00 and by the end of my trip spent $373.00 with Frontier) Also, the returning flight was delayed 45 minutes but I received no notifications."
Cons: "Seats hard plastic and inhumanly closed together. Tray tables smaller than a car's sunvisor. I think Frontier should be called the Middle Passage airlines for how they pack us in. They make you pay for luggage, improved seat size, location, food and then ask you to tip your cranky flight attendant whom they seem to screen and select the most misanthropic applicants they can find. And then they try to sell you their credit card with a $69 annual fee. I watched and there where no takers."
Pros: "Seats were comfortable and I arrived safely. Grateful for these aspects of my trip."
Cons: "Employees were rude. Inaccurate information about flight times provided before and during the flight. The hidden fees were ridiculous, such as $1.99 for seltzer water. Note that you cannot pay in cash for anything. Not so unusual, but a pain for since my debit card was lost. Because flight times were inaccurate, I had no time to buy food during my layover and wasn't able to purchase food on the flight. Overall, I would NOT choose to fly Frontier Airlines again unless absolutely necessary."
Pros: "Your flight's delay was unchanged; I likes its consistency."
Cons: "I did not like paying $5 more for my checked bag. Although I did log in to see if I could check in more than 24 hours before the flight nothing suggested that I should pay for my bag though I could not do seat assignment at that time. I did not like that I paid $5 for set assignments inferior to what my friends got by taking their chances. Although I understand your motives, not showing what the free alternative is seems a bit smarmy. The one hour delay on the tarmac before we could get to a departure gate was not directly your fault, but it was annoying."
Pros: "Crew were friendly"
Cons: "Airport gave wrong information, display showed gate A30 instead of the correct A11, mistake cannot just be attributed to airport but also to the airline for miscommunicating with the airport. Chairs were uncomfortable. But it was a cheap flight so understandable."
Cons: "Boarding was bad, after a delay it seem as if we were rushed onto the plane to make up time."
Cons: "45 bucks for ckecked bags and you have to pay for your carry on"
Cons: "These flights are horrible- hard cramped seats, no services, not even a cup of coffee unless you pay extra. $40 to bring a carry on bag on the plane. Cost more than any other flight in the long run."
Pros: "Flight left and arrived on time."
Cons: "Seats didn't recline and website is misleading when it comes to purchasing seats. I was very uncomfortable."
Cons: "I didn't like how we were notified last minute about our flight being delayed for THREE hours. There was no voucher offered as well. Completely terrible."
Pros: "When we got to the airport the kiosk was not working, and no one was at the counter. Checked in online, they charged us $45 per carry on (didn't read the small print, because it's so small, and no other airline I've been on charges for carry ons). To check a bag was cheaper, $35 but no one was at the counter. Also, they charged us $20 per seat when we checked in, did not give us the option of a no-charge seat online. (even though we did have tickets) So, I paid an additional $130 for the 2 tickets total. Shabby airline."
Cons: "Having to pay for a carry on. Having to pay for water on the plane!! That's insane! The fact that it's 2016 and there's no entertainment or free wifi. Ridiculous. I fly frontier out of desperation but never as a choice."
Cons: "the time , the plan is not on time and the customers service they are not patients ."