Everything, the only good experience I had was at the counter when I checked the bag. There was barely any communication from frontier on why the plane was delayed, it kept pushing the time even when we were on The tarmac. Terrible experience
Late into Vegas due to weather. Not your fault. Gate not ready, your fault?
delay with no clear communication
First time flying Frontier I would fly Frontier again.
Pros: "Going to Denver"
Cons: "All good just the plane was little shaking."
Pros: "Fast easy boarding and direct non stop flight"
Cons: "Explain works and perks better."
Pros: "the plane, finally, got me where i needed to go"
Cons: "the ticket was only $47 but then i had to pay $39 for a carry on the only complimentary item given on the plane is water - they charge you for coffee the flight attendant was obnoxious, she kept making comments about how she couldnt give us anything for free the seats do not recline the air conditioning wasnt working but they loaded the plane up regardless and then after 30 minutes told us we could get off the plane while they look for the missing part that is 'somewhere' in the airport and they didnt know how long it would take for the part to be found and installed -- i dont understand why they would load people onto the plane if the plane was not working properly and they knew they needed to stall it was a very bad experience all in all"
Pros: "They delayed the flight and waited for all passengers to board. Lot of delays in checkin"
Cons: "Charging $$ for every little thing e.g., coke can $2.99, carryon luggage $55, ...."
Pros: "The price of the flight was great, but even with an upgraded seat I will not be flying Frontier again."
Cons: "I upgraded my girlfriend and I to stretch seating for our 5 hour flights roundtrip from ATL to SFO. I did not realize by upgrading and selecting my seat in row 4 that my seats do not recline. This caused several issues with my bad back and with the fold down tray on the seat in front of me. I had my laptop on the tray, and when the person in front of me leaned his seat back all the way suddenly, it pinched the top of the screen between the tray and the back of his seat and cracked my laptop exterior. The main issue was not being able to "stretch" by not having a reclining seat and experienced major discomfort and back pain both flights."
Cons: "Our flight was delayed 2 hours leaving San Francisco going to Orlando. My mother checked a bag which cost $35. The ticketing agent picked up her bag and slammed it down on the conveyor belt. I was so shocked at the rough handling of my mothers belongings and the fact that the agent didn't give a care. My sister and I were charged $45 each for our carry-on bags. They began boarding us but the flight crew made us wait on the walkway to the plane for 15 minutes before they let us on the plane. The flight crew was rude and disorganized. The seats did not recline, next no padding and the chair back in front had no padding at all. There were no complimentary drinks or food provided on the 5 hr flight. We were threatened by the passenger behind us twice but no assistance was given by the flight crew. We are extremely disappointed and will never fly Frontier again. We should have paid the extra money to fly Delta from TPA which would have taken 2 hours off of our drive time. We visited Frontier's website which provides nothing but excuses for why they charge extra for EVERYTHING. Overall Frontier may have some of the cheaper flights but after you're done paying for the extras you may as well fly with a carrier that provides more comfort and better service. Frontier has lost our business."
Pros: "Cheap price but you definitely pay elsewhere. Watch out for extra charges for bags, seats, and beverages. Nice staff."
Cons: "Delayed flights to and from my destination and during lay overs. When I approached staff about my connecting flight I was told I would make it. Our plane taxied into the gate my connecting flight was docked at. We waited in the plane so my connecting flight could take off. In turn I wasn't pushed to a flight 5 hours later. I left my accommodations at 6:15AM. Due to layovers and delays I will not be home until 11:15PM. Also planes required "maintenance" each time and still had no running water and jammed overhead compartments."
Cons: "Third frontier flight in a row with delays for me. Tight squeeze, uncomfortable seats, mini trays are useless, do they really have to charge even for a drink now? Probably my last frontier flight. I wish kayak posted flight amenities along with prices."
Pros: "I really appreciated that a supervisor credited me a full refund after I discovered mid-day before my 6:30 p.m. Sunday flight that the Frontier flight had been delayed, for no apparent reason, by nearly 4 hours, which would have gotten me into Denver at 1:45 a.m. Not acceptable, so I changed to a United flight, but the customer representative initially told me I could not get a refund (only a credit), but then the supervisor that I asked to speak with agreed to give me a full refund, and he was very polite and accommodating. I did appreciate that. Thank you."
Cons: "For no apparent reason, certainly not weather related, Frontier delayed their San Francisco to Denver flight nearly 4 hours, which would have gotten me into Denver at 1:45 a.m. This was unacceptable, so I switched to United, and it was much better and I got to Denver at the time Frontier was originally supposed to land. Thank you."
Pros: "The airline agents had pleasant personalities."
Cons: "My travel experience with Frontier was frustrating. They seem like a new company that doesn't have a lot of experience running an airline business. The airline agents seemed inexperienced. I had a long wait in line to just drop my checked bag for my outgoing flight, and there were only a few people in line ahead of me. We were at least a half hour late taking off after the pilot said we would be in the air in a minute. During take off, the plane swerved in an alarming way I had never felt before. They only served complimentary water on my long flight to California, everything else you had to pay for. I had another long wait just to drop my checked bag for my return flight, first because there was no one at the Frontier counter for at least an hour after I arrived at the airport, then because the line moved very slowly. My return flight was delayed almost 2 hours, and when I boarded the plane and found the window seat I paid extra for, the flight attendant told me that my seat was taken by a family that wanted to stay together. She told me I could either break up the family or sit in a middle seat close by. I agreed to take the middle seat but it wasn't until I told her I paid for the window seat that she offered to find another window seat for me. In the end, the cheap ticket price wasn't worth it, after paying to check luggage both ways and paying for the window seat. I found myself wishing I would have gone with a different airline. I doubt I'll fly with Frontier again."
Pros: "Fast boarding. The crew were friendly, and clearly a lot of regular commuters and travelers were on this route. More like a local bus ride. The energy was positive and the process efficient."
Cons: "My seatbelt was damaged and old. The belt was twisted, the tension clamp did not work, and the stitching on the air bag sleeve ( I was in the 1st row) was coming out. The plane had a lot of interior pieces missing, trim pieces falling of, little holes etc. I realize that this doesn't impact the over all mechanical safety - yet if they can't even replace a seat belt or fix a piece of trim how do I know that the engines and flight computers are in good shape ? I am a product developer, marketer, and also a motorcycle rider. So I understand the stats, still I don't want a janky plane ride with broken pieces."
Pros: "The price was right. I see all these complaints about the pricing scheme and just think the people who bought these tickets didn't read anything while they looked for prices. It is clear on the website that carry-on and checked bags are added fees. Even with added fees for a carry-on/overhead bag this price was $200 less than the closest competitor. Ticket was purchased the day before the flight. Nice that Frontier is also in the TSA PRE-CHECK program for screening at the airport. That was a time saver for sure."
Cons: "Seats have NO padding. For a long red eye flight, this made for an uncomfortable TOTAL of 5 hours for the combined trip. People getting on maybe don't fly much because the boarding process was hectic AND long to complete."
Cons: "I checked in early online the night before my flight only to stand in line for 45-55 minutes to drop off my bag. They also didn't have anyone working the counters until about an hour and a half before my flight departure time. Myself and about 100 others were standing in line for about 20 minutes before anyone showed up to help us check in or take our bags. I was charged a seat fee for both of my flights ( I purchased a round trip ticket) I'm pretty sure that should have been included in my initial ticket purchase. To have a carry on requires an additional fee that is more expensive than it is to check a bag. The website said these charges were to give us the best ticket prices however with all the additional fees it was significantly more expensive than their competitors. I will not fly with Frontier again."
Pros: "The price of the flight was the least expensive one I could find."
Cons: "The excessive checked baggage fees!"
Pros: "I booked a RT ticket from FL to San Francisco. The idea was I fly my kids into SFO and travel together for vacation from there. My flight was delayed for hours then canceled. i booked a united flight for $70 one way to make my transfer to Asia with the kids. On the return I was concerned they may cancel the return leg. All was fine and I had 2 days in SF to unwind. Well mynreturn flight was also delayed 6 hours then canceled. Had 9 flights I. Asia with no problem vs both flights being can led. I have not slept in over 40 hours as a result. Will never fly this airline again."
Pros: "Nothing -a nightmare trip - delayed 6 hrs in Dia -also waited 2hrs for wheelchair-dirty airplane -diaper under seat & crumbs not cleaned after paying for seat, luggage, food even water,( none of which was mentioned in booking) tips, taxi(no buses to late) cost me over $200 no service on airline. Midnite when arrived SF so no buses to Petaluma so more $ to get there At 81 yrs old I do not like to see such poor mgt No pilots, no crew, no info- was sent to 8 gates from 4 to 10 o"clock no wheelchair- I was at airport at noon- and did not see a bed until 2:30 in morning Have never had treatment like this in my life time and I have gone via Frontier many times to Minot ND HNY Ferne Axelsen"
Pros: "Simple flight"
Cons: "Bumper approach coming into Denver. No snacks or beverages"
Pros: "Literally nothing. Absolutely a hellish, terrible nightmare experience in every way."
Cons: "- Frontier literally just threw everyone's bags from over 10 different flights in a giant mess all over the airport. And then was extremely rude to their customers about it. I can't even make this up. - Frontier unloaded bags from multiple flights on the same baggage claim section, and would only partially load certain flights. For instance, they only loaded 1/2 of the bags from my San Francisco flight, and I had to wait a whole day to get my bag bag in a giant mess of bags. - People had been waiting in line for literally 4 hours to talk to someone and when I finally got to the customer service desk she was making small talk and giggling and told me to go to the back of the line and said "well you can keep on waiting" when I said maybe she should have more of a sense of urgency for these poor travelers stuck in the airport literally all day and night. This was also the person in charge of the bags - a catch employee! - They told me they would give me a refund for my cancelled flight and refused to give me a receipt for my refund. They said "we don't give receipts." - Seats were extremely tiny and uncomfortable. - When we landed at the gate we had to stay on our plane for over 1.5 HOURS just waiting to get off because there wasn't a gate available. - They made no effort to reschedule me after my flight was cancelled."
Pros: "Not only were my fiancé and I hit with $130 in fees for baggage, the night prior we decided to upgrade our seats to row 1 for extra leg room for an additional $90. Little did we know for that price we'd be jeopardizing the ability to reclining our seats...on a red eye flight. I'm incredibly disappointed in frontier. I use to fly them frequently to/from SFO to the Midwest and the quality of service has decreased tremendously! These additional fees you tack on are taking advantage of customers and unethical. My family and I will not be flying with Frontier again."
Pros: "Staff is friendly. But didn't had our snacks but if they could've handed them out should've been free."
Cons: "Honestly, I wish I could say something positive but from the time I got in line to check in to the point of landing all I was doing was getting bad news from your company. Check in line was slow and I did not have a carry-on. Gate when he switched when boarding. seats are uncomfortable In Greneral last but also do to the late take off and landing. my flight was to leave at 1055am didn't leave until 1200pm. I waiting for 2 hours after we landed to get to a gate due to weather which is unacceptable. I would have rather had a cancelled flight then go through this experience again. I have taking many flights with your company now I live on the west coast and my family is on. The east. I even signed up for a credit card expecting to take more trips. As soon as I get the card I would cancel it."
Cons: "Seats not reclining, not very comfortable. To be told I had to Pay for my tiny bag to check instead of taking on plane. If I took it to the gate it would cost 60 to check at gate. Then to only be offered free water on the flight when I paid a lot for my one way flight. It seemed like a slap in the face to be told frontier is growing so fast and opening in new cities with 120 planes ordered, but they can't offer you a free juice and maybe some pretzels. I always liked frontier mainly because they were based out of Denver, but it feels like money is the only driving factor now. I fly a lot but doubt I'll fly frontier again."
Cons: "This airline was horrible. The flight crew was not friendly, in fact they were rude. The seats did not recline, there are no television, no wi-fi and they charge for absolutely everything. However that aside, the staff at the ticket counter in Orlando and San Francisco were just downright incompetent and oblivious to what customer service means. Finally, they lost my luggage. I was on a 4 day trip to San Francisco and I finally received my luggage on the afternoon of my 3rd day. What was the point of that? The airline will be receiving a scathing and angry correspondence from my attorney as this was my 40th birthday weekend celebration and them losing my luggage ruined my trip."
Pros: "Literally. Nothing. Showing up at my destination alive, I guess."
Cons: "2 hour delay, then a three hour delay bc of weather. Another 45 minutes taxi-ing, then back at the gate because a passenger had to be escorted off because he didn't have a boarding pass. We were rushed to board he flight in the first place before the flight crew timed out; we finally took off at 2am with exhausted pilots which was terrifying. Also frontier charges for all bags and all seats, instead of including it in their base fee. Plane is tigjt and uncomfortable, no on board entertainment and seats don't recline. Most passengers were drunk and rowdy after long wait at the airport, and a man was busted for smoking weed in the bathroom. And someone else sat in my seat. THE WORST FLIGHT EXPERIENCE I HAVE EVER HAD--an all around disaster."
Cons: "I had to pay to take my carry on bag on the plane!?! I had to pay for a soft drink or juice or coffee!?! Seriously !?! Ridiculous!! Southwest airfare is inexpensive and they don't force you to pay for every little thing so don't tell me it's due to the "cheap fare." Ps. The flight attendants were rude and unfriendly."
Cons: "Frontier made it very clear that it does not value its customers. I arrived a whopping 3.5 hours early to my flight from San Fransisco to Denver. I proceeded through security and my online boarding pass wouldn't scan. I was sent back to the check-in desk where I was met with 4 non-operating kiosks, a vacant check-in counter, and a sign saying they would re-open 2 hours later. What! I was soon joined by many many others who were sent back from security for the same reason. Some people had printout boarding passes that wouldn't scan at security! This was all on a Sunday afternoon, busy busy time for travel. Other complaints that severely impacted my travel experience: 1) Did not send me a flight reminder email or a boarding pass confirmation email. 2) At online check-in, Frontier charged me for my seat. The seat I already paid for! Frontier would not issue my boarding pass until I paid for my seat. That I already paid for. 3) Frontier charged me $30 for my carry-on. Get a clue Frontier! 4) The seats did not have headrests and the legroom was the smallest ever! I don't know how adult-sized people fly Frontier comfortably. 5) Frontier charges for snacks and drinks on the plane. Nothing is complimentary. Again, get a clue Frontier! I will never fly Frontier again."
Pros: "Not the strangers sleeping in my armpits."
Cons: "The worst part was we landed at 9:30 and did not get our checked bags until 11:30! We stood around for 2 hours!!!!! They said they were already 45 minutes behind to start with. How do you get that behind? You have to pay for everything, including coffee and water. We paid to check our bags at $25 online because they charge $30 for carry on. After waiting two hours for our checked bags, I sure wish I would have splurged on that $5.00! Even though we bought two tickets, to sit together we would have had to pay more, so I got the nightmare of a girl asleep in my armpit on one side and another guy on other side snoring and legs spread out across my chair. Virgin was only $40 more, would have been worth it in end!"
Pros: "Flight time changed to 20 mins earlier with plenty of notice. Checked in 24 hours in advance and got exit row seats with lots of leg room. Seats in new plane are comfortable an don't need to recline even for me who likes sleeping for most of the trip. Flight attendants sit in the xist rows with the passengers during take off and landing, which made it much more personal a feeling; friendly & helpful crew. Must have had a tail wind because arrived about 20 minutes earlier than expected. Price was excellent; about half as compared to AA or UA."
Cons: "No window in exit seat rows, but that was OK with me because I like to sleep most of the way. Extra charges for everything, but they are minimal if you check in online 24 hours in advance. Still price, ended up being half of other airlines."
Cons: "I booked this flight because it seemed an unbelievable value. Well, the price was, indeed, too good to be true. Upon receiving the reminder to book, I discovered they charge not only for checked in bags but for carry-ons. Oh, and they charge more if you don't book more than 24 hours in advance. Oh, and they charge for choosing your seat (that I didn't go for). The food for purchase stinks (only bad snacks for a four hour flight), the seats are uncomfortable, it did take off and arrive on time, I'll give it that. But after adding on $120 for my checked carry-on fee, it was no bargain, I will never fly this airline again."
Pros: "I arrived alive, but that's about it."
Cons: "Over an hour delay in leaving SFO due to poor management (the passengers deplaning from our plane had been kept on the Tarmac for 2 hours before being release b/c Frontier could not find a gate for them). Then a 2 hr 20" flight took 20" longer. To add insult to injury, we were ot offered so much as a glass of water but would be allowed to purchase one. There was a lengthy delay deplaning as we allowed the passengers with connecting flights (half the plane) to deplane first. The we waited over an hour to claim our baggage, after the carousel was changed 3 times. I will not fly Frontier again!"
Pros: "One kind staff person provided support."
Cons: "Our flight was cancelled with little to no explanation and we were rebooked for the following day. Staff didn't seem to know how to use the computer system. Still waiting on my reimbursement."
Pros: "Co-pilot who had to explain to passengers why so many flaws occurred in this flight, she tried to be humorous."
Cons: "Flight 1884 out of SFO was doomed from the beginning starting with a notice (thanks Kayak) via email that the flight would be 1 hour late. Then, the Departure board at the airport totally dropped the flight, Then (again thru Kayak) I read that the flight would NOT board in terminal 1, Gate 21, Domestic terminal, but ar gate A3 in the International terminal. We all had to exit domestic and go to international and again through TSA. Then the flight departed another 30 minutes late finally over 2 hours LATE! Upon arrival at Phoenix the plane taxied too far away from the exit ramp-another 40 minutes before we could depart. It was an awful flight experience. Did they offer a free soda or anything for inconvenience we experienced-NOT A THING!"
Cons: "Frontier charges for everything. At check-in the attendant told me I could either bring my bag on the flight for $45 or check it for $40. I wish I knew all this before booking my ticket. I would've just paid extra for a different airline. At least I would've had better service. Every Feontier employee I came into contact with was either jaded or grumpy, as if hey hated their jobs, which made the experience even worse. All of my flights were delayed for whatever reason, and dealing with the staff made the experience that much worse. Most of them were so rude!"
Pros: "The flight was relatively short, and once we boarded we moved out pretty quickly. Bags were delivered quickly as well at the end of the flight"
Cons: "THe flight was delayed by close to two hours, but more surprising was the amount of extraunexpected money we had to spend for basics-close to $30.00 each to "pick" seats, $130.00 each for baggage (yes you have to pay for any luggage beyond one personal item like a purse), money for food, etc. There are not even basics on the lfight such as blankets, and the seats don't recline. Overall, not an airline I would choose again as the "bargain" price turns out to be full of hidden costs that weren't clearly explained upfront"
Pros: "The price only"
Cons: "The service is minimal. Everything but a seat selected by the airline is extra. I knew that in advance, but buying a cheap ticket requires you to put up with poor customer service. The Frontier cabin crew spent most of the time on both of my flights in the front and back of the cabin talking among themselves. Both flights made you feel like a sardine. Get you on and off as quickly as possible so they can get the next herd of sheep on board for the next flight. No seat adjustment button. The refreshment tray attached to the back of seat in front of me one half to one third the size of trays on any other flights I have ever taken."
Cons: "Multiple delays, poor communication from staff, flight was moved to a different terminal (international) but no staff member went around to notify sleeping passengers (this occurred around 1am but other passengers woke up those sleeping at the original gate, had to walk from domestic to international due to the late hour, flight cancelled at 3:30 in the morning, first told crew timed out then that since original delay for the crew was weather related that the passengers are not 'entitled to compensation' and that we were 'invited to stay and sleep at the gate' while crew was off duty, multiple phone calls to customer service yielded minimal results, airline reimbursed hotel but NOT transportation up to $150 but passengers had to identify hotels at 3:30-4am without assistance (can't find a hotel at that hour or that rate near SFO, rescheduled flight was then delayed over 2 hours, gate agents unable to use computer system or print and almost denied boarding after their attempt to check myself and the rest of our party in accidentally removed us from the seat map"
Cons: "Told at the checkin desk it's $35 per person to "confirm our seats" -- two in the exit row as all that remained. Why? I paid $250 per person to confirm I wanted on the aircraft. I showed up 1.5 hours early to check in. Also told at the desk it's $40 per checked bag ($45 per carry on!). So when I get to the airport I'm forced to pay $150 more, just to fly to my destination. Credit card only. The lady checking in next to me paid me cash so I'd help her pay her extra fees. Not how to treat your customers. That's what I call a scam. If all this was in the small print, I missed it, and it was tough to find, having booked through Kayak. Won't be duped again. Goodbye, Frontier."
Pros: "Frontier airlines boarded relatively smoothly and there was sufficient room for my carry-on luggage. Even though I didn't pay for a seat assignment, my wife and I were seated together. The crew was generally friendly and cooperative."
Cons: "Hidden fees are a deal-breaker for me here. They try to get you to pay for seat assignments, although you don't have to. If you don't pay for a seat assignment, there is a risk you may not be seated with the rest of your party. You do have to pay to bring a carry-on, which I didn't realize. The added cost of $40 (if you pay in advance, $55 if you forget and pay at the airport) to carry on a piece of luggage that is typically free makes this far less of a bargain than advertised. I felt misled and taken advantage of. Since we realized this the day before our flight, my wife and I shared one carry on to keep the cost down. For us, the tickets ended up costing $80 more than I realized. If we had each had our own carry on, the total added cost would be $160 which seems like quite a ripoff."
Pros: "even though we left an hour late, we still arrived at our destination on time."
Cons: "our flight left about an hour late; we were told our exit row seats would recline (but they didn't); no in-flight entertainment; very uncomfortable and couldn't sleep on the red-eye as i am able to with other airlines. also, had to pay $40 per luggage to check in (vs $45 to carry on) - however, we saved about $150 total flying frontier (bag checked included) vs other airlines. it was annoying though that we weren't able to easil add bags to our itinerary upon checkout on this site. BIGGEST disappointment was that frontier did not participate in TSA-pre check, which i suppose was fine for this flight since we left an hour late, anyway."
Pros: "Didn't like the "bait and switch " tactics Feontier does. Having to pay for a seat assignment and for brining a bag was ridiculous. The total cost of round trip seat assignment and bag charges was $122.00!!! This add-on was never mentioned in the price shown on Kayak's site. This add-on was an extra 31% of the "advertised" price shown on Kayak! This important information should have been mentioned on the comparative quote given so a more realistic price comparison decision could be made. I won't be using Frontier again."
Pros: "Enjoyed the crew and their jovial nature. Very friendly all around. Prices are great, but alas you get what you pay for in the end."
Cons: "The seats are extremely cramped. Granted I'm a bit of a bigger person the super small guy next to me couldn't keep from jabbing me with their elbow or bumping knees on occasion. There's also minimal leg room and almost not enough space to be able to get something out of the bag you put under the seat in front of you. On both flights I was on the "air conditioner" didn't seem to work. As in it put out air but it was not cool air. On the return flight we ended up having to wait over an hour to get our baggage at an airport that was significantly smaller that the one we had flown into before."
Pros: "clean plane"
Cons: "I haven't flown Frontier in a while. I didn't realize I have to buy my seat too? What the heck is that? Sure it's only another $13 min. But here's the catch, you get a seat They've replaced the pull down table with a small flip down "table" that is about 1/3 the size of a standard table. While this does offer more legroom, it makes eating difficult and uncomfortable. I could not rest a standard square salad container on it during the flight. Luckily, I had a plastic bag from the vendor that I could put over my slacks to act as a big placemat. I didn't want to spill dressing on my pants. No WIFI onboard In short, I will be avoiding Frontier in the future. I do fly budget airlines like SW, but at least the attitude there is better. And what you get is clear."
Pros: "Flight is on time."
Cons: "All except water is for sale!"
Cons: "Since frontier has went cheaper they have become one of the worst airlines. My first flight ran out of water for the bathroom and my second flight we delayed because they had to duct tape the bathroom door back on from the flight before mine."
Cons: "Your check in on line is too confusing. Too much advertising mixed in with the check in process. Your food and beverage service SUCKS. No snacks or drinks unless you pay. Prices are rediculas for a drink. One little bag of peanuts or crackers and a soda is not too much to ask. We already pay too much for the ticket and luggage fees now we have to pay for a snack and drink. This may be my last frontier flight. And when are you going to get a better boarding system so I don't have to crawl across two people to get to my seat??"
Pros: "... I guess the only positive thing is that is there weren't delays. That's it."
Cons: "No legroom, no entertainment, no charging ports, crew is not pleasant, har to pay extra fees for everything, including checking in for a seat, charged $2 for a cup of water, charges $20 for a CARRY ON.. Not flying with frontier again."