Flight delayed for 1.15 hrs.
I don’t fly also same as previous no refund even it’s airlines or agency mistake
100% dislike due to last minutes flight cancellations and terrible customer service experience. Do notice us early at least 24 hours before departure time.
Cons: "Attentiveness, we were miss for food purchasing was abit rush."
Cons: "Not too much delay as usual"
Cons: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
Pros: "Smooth boarding"
Cons: "Leg room"
Pros: "Nothing. It's cheap and really not because you pay for everything extra."
Cons: "Rude customer service. Baggage cost more than the flight."
Pros: "Crew was really nice"
Cons: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Pros: "The flight was okay, service was okay."
Cons: "Could be better if the departure was on time rather than delaying too much without clear explanation."
Pros: "Everything was good ..."
Cons: "... we were just a little bit delayed."
Cons: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
Pros: "Very understanding and helpful flight crew"
Cons: "Such a poor on time record"
Cons: "Baggage problems in transit"
Cons: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Pros: "very on time"
Cons: "chair abit small"
Cons: "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
Pros: "Good flight"
Cons: "They don’t even offer water or drinks"
Pros: "Flight delayed close to 2 hours. Only notified once we we’re in the boarding hall"
Cons: "Flight delayed close to 2 hours. Only notified once we we’re in the boarding hall"
Cons: "Seating is very uncomfortable."
Cons: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Cons: "Crew was not helpful"
Cons: "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
Cons: "Flight delayed no free water never again"
Pros: "Like food and nice crew"
Cons: "Always worry delay"
Pros: "Good because of direct flight"
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Pros: "WiFi with some entertainment resources"
Cons: "No food/no drinks, unexpected"
Pros: "Very little"
Cons: "Flight delayed by around over 7 hours. Only discovered this when went to check in. This has meant we are currently stuck in KL airport awaiting a morning flight having already paid for a nights accommodation in Penang. Airline has refused to take any responsibility for the situation."
Pros: "I guess it's cheaper."
Cons: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
Pros: "Air Asia! Ground staffs are good service and helpful."
Pros: "It's good when u pay rm50 something, but later u will have to wait!"
Cons: "Chaotic boarding, and of course, around an hour delay."
Pros: "There was nothing to like. Literally!"
Cons: "Delayed for more than 9 hours, which ruined a complete day of my trip. When inquired from local office, they were clueless and was really rude. We could not do the web checking as there was a error in the site and we ended up paying more than 3 times what we were supposed to pay for baggage."
Pros: "The flight itself was ok."
Cons: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Pros: "we got to the destination"
Cons: "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
Pros: "Good price - efficient transportation"
Cons: "Having to scramble to find money for water. I understand that it is a very well priced airlines but when you are stuck in a plane water would be nice to be free"
Cons: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."
Cons: "I have flight from kualalumpur to Guangzhou ,there was no whight on tickets, I booked through Kayak web site , Only 15 kg per person is avaliable and for fees , At low fare , I have to pay twice my ticket price for I didnt book my whight before flight online ,. ? ? Flight was 4 hours to Gungzhou , no meals on board , not even a glass of water . You have to pay again on board for your food , and drinks , I feel like traviling in a low degree shattel bus , in a very very poor quality ."
Cons: "Not great seats for comfort"
Pros: "Didn’t even get to go!"
Cons: "Them giving me a refund"
Pros: "Smiling srewardess"
Cons: "IF MY BAGGAGE WASNT LOST"
Cons: "Excellent flight. No complaints, good boarding, friendly crew"
Cons: "Very little leg room."
Cons: "Not worth the price savings"
Cons: "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
Pros: "Crew was ok"
Cons: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Pros: "Quick, easy flight"
Pros: "Again, it's good for a budget airline."
Cons: "More legroom"
Pros: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Pros: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Cons: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Cons: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Cons: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
Pros: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
Cons: "Narrow seats very cramped when seat in front reclined."
Pros: "Clean plane, air conditioning"
Cons: "Bag fees; no free food, snacks or even water"
Cons: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
Cons: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Cons: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Pros: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Cons: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Pros: "We arrived"
Cons: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Pros: "Very delayed with no announcements!"
Cons: "Absolutely, no let room."
Pros: "Really easy boarding process, clean, modern plane and good flight service."
Cons: "No in-flight entertainment and could have more leg room."
Pros: "Food was decent"
Cons: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Pros: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Cons: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Pros: "Great service. Beautiful flight attendants."
Cons: "Seats were a bit uncomfortable Disorganized check in and boarding"
Pros: "Nice equipment and price. On time."
Cons: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Pros: "Hot seat was roomy."
Cons: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Pros: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Cons: "Baggage cost"
Pros: "The flight itself was very reasonably priced."
Cons: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Pros: "It is a good option for an affordable airline."
Cons: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Cons: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
Cons: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
Pros: "Flight was on time"
Cons: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Cons: "There were many additional charges for luggages. The most annoying thing for me is their seat assignments. For couples who bought tickets together, seats were assigned at different locations even though the flights were not full. This happened on all four flight segments for us. And it was not just to us. It happened to many other people on our flights. When I asked at the check-in counter at Singapore airport to change the seat assignments, the agent lied to me that there are no other seats available. In reality, there were many empty seats on all our flight segments."
Pros: "AirAsia is cheap and not cheerful. You only get the cheap fare if you dont check on luggage."
Cons: "Rio offs on luggage."
Pros: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Cons: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Cons: "Luggage fee should be more clear when booking"
Pros: "Fast boarding. On time."
Cons: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
Pros: "The line didn't take that long."
Cons: "The 7kg weight allowance is ridiculous, it's a clear ploy to grab more money for add-ons, when it should be considered below the minimum amount a reasonable one-bag traveller would bring with them. If you add a laptop, you get a free additional 3kg. Can someone please explain the logic of that? The airplane cabin was freezing cold the whole flight, colder than the older, smaller plane I took on the previous flight. If the Boeing 777 is so advanced, why is the atmosphere less comfortable? To add insult to injury, I was unable to bring adequate warm clothes for my flight to a tropical destination because of the low weight allowance. Lightweight travelers don't want to check bags because of the additional hassle and potential for lost luggage (not to mention the fees). They wear backpacks small enough to fit into the overhead compartment, but getting under the ridiculous 6kg limit means eliminating anything extraneous. 9 or 10kg is more reasonable."
Pros: "Overall all went very well with no shortcomings. It was ahead of schedule."
Cons: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
Cons: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Cons: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
Pros: "You get what you pay for"
Cons: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Pros: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Pros: "On tine"
Cons: "Uncomfortable seats"
Cons: "Had to pay $36US for each checked bag for each segment of the trip. So for two of us with a stopover enroute to Chaing Mai, had to pay $144US. Will never fly Air Asia again. And I will be wary of using Kayak, as we were not sufficiently warned other than - Airlines may charge extra for baggage."
Cons: "I booked for luggage and there was no record in the airline of it, so I had to pay again"
Cons: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."