Exceptionally good food for a flight operating in non-traditional meal times. It was fresh, tasty and extremely well presented. The crew was exceptionally pleasant. The aircraft, an Airbus A-330-300, appeared new, clean and in good condition. Clarity in terms of in-flight rules regarding the use and removal of items used by the passenger, like the airline in-flight magazine could have been better.
Check-in personnel were very slow and they failed to give me a seat in the extreme rear section of the aircraft which I prefer for both comfort and safety reasons. I was placed over the aileron, where I was unable to see or do anything.
Entertainment prices were steep, especially when using personal devices. A planewide AV system would have been better. At large, the general experience was excellent despite a 25 minute delay on arrival, MNL.
The negatives don't make the positives worth mentioning.
This is the worst airline I have ever flown with! They close check in gate an hour early and don't have anyone from the airline anywhere in the airport to assist which causes you to miss the flight and then the try to charge you a ridiculous amount of money. Stay away, not worth the wasted time no matter how cheap! The plane doors were closed and we were on the runway before the actual take off time when we finally did get on a flight. Worst airline ever! I cannot begin to express how badly they should not be in business with how they treat their customers! I would give 0 stars if I could.
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