Extremely poor at handling baggage. I had oversized golf bag and JAL would not recheck in Boston. Had to haul by myself to Jet Blue. Both JAL and Jet Blue claimed I had overweight bag. Had to adjust baggage several times. Will avoid JAL in future and I always avoid Jet Blue when I can. QATAR always superior.
Flight from New Delhi to Tokyo was mediocre. The seats were not of business class as we are used to. They were not wide enough. On the other hand the seats on the flight from Tokyo to San Francisco were excellent every thing were great except the food. Tokyo business lounge was excellent. The whole experience was great except the food on the plane. Will still fly JAL.
The entree wasn’t very good. The rice was soggy. The side dishes were all good though. The breakfast was also good. The crew were excellent, as usual.
The flight attendants were excellent as usual however the meal wasn’t the usual good quality. There is cooked rice was mushy.
This portion of the trip from HCMC to Dallas was operated by American Airline. Unfortunately they are 2 steps below JAL in overall quality. Regardless, AAStill got me where I needed to go on time.
Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
Could had been better if they include in their menu some western food.
They 7 seats in one row for Business class while most business class for other airlines are 4 seats in one row. the seat was narrow. the Toilet was so smell, dimming light, no water out of faucet. Terrible.
Difficult to access advanced check-in online. No way to understand why it wouldn’t work. Call center not answering. Email for answers took days to respond, Kind service at the airport and on the flight made up for disappointing service before flight.
I miss the screens they used to have for the long flights. I use a Kendal and it doesn’t work well with there WiFi. I tried my cell and the wifi was not good for it either this is the free wifi.
The delays and cancellations kept me stuck in Miami for an additional 24 hours, and the whole thing seemed extremely disorganized
Everything was great except British airways lost our luggage that was gate checked all the way through to Italy. No one knows currently where one is and the other one may be in route to Amsterdam to meet us but not sure. If you can Hale’s it would be awesome. The website is not helpful.
Staff lovely , economy seats very uncomfortable , wheelchair assistance wonderful in Heathrow awful in Nashville !
Waited on the runway for takeoff for 2.5 hours. Air traffic rerouted us. The plane didn't have enough fuel, so had to go back to the gate. Had to wait for a new pilot. Should have landed at 5:22. Didn't land until 9:10. Trash flight.
DFW-LHR Toilets not kept clean Too cramped. Aisles so narrow crew were constantly banging into people on the aisle seats. Even then, the carts used are reduced width. Other than that it was a decent flight on both legs
The new seating in BC was a joy. My vegetarian pasta dish was excellent, very creative. The chicken potpie was ..... The crew was extremely focused and impersonal, but everything worked.
Eventless. It was a good flight and good crew. Can’t complaint.
At the beginning of the flight there was some turbulence and the announcement was made that there would be no beverage service. The turbulence only last about 5 minutes then it was smooth sailing. I noticed that first class got their service, but the rest of us did not.
The flight was two hours late to take off. The captain kept making announcements in English, but the volume on the speakers was low and we could not hear him. The flight attendant’s French translation was loud and clear, but we couldn’t understand French. The crew was nowhere to be found to relay what the captain was announcing. Very frustrating experience. American has to do better.
